# Kennebec Savings Bank — user reviews > 28 indexed App Store user reviews of Kennebec Savings Bank by Kennebec Savings Bank, rated 4.90/5 from 1,986 ratings. - Source: https://appshunter.io/ios/app/kennebec-savings-bank/id550156146/reviews - App overview in markdown: https://appshunter.io/ios/app/kennebec-savings-bank/id550156146.md - Rating breakdown: 5★ 1,746 · 4★ 203 · 3★ 27 · 2★ 1 · 1★ 9 ## What do users think of Kennebec Savings Bank? Overall sentiment: neutral **Pros** - 🚀 Continuously improving with technology - 👍 Secure and easy banking - 👍 Valuable mobile banking features - 👍 Clean and user-friendly app - 👍 Smooth transition from previous bank **Cons** - 🐛 Sync issues with account balances and transactions - 🐛 Unreliable mobile check deposit - 🐛 Frequent app crashes and downtime - 🔒 Constant need to re-validate account information - 🐛 Compatibility issues with newer devices **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Frequent app crashes and downtime **Most requested features** - Vibration feedback for mobile check deposit - Fingerprint login - Mortgage payment options in the app - Debit card locking feature - Pending transaction visibility ## Newest reviews (8 of 28) ### 4/5 — Credit card *2025-08-23, version 4018.0.0* Actress to credit card data is often delayed for long periods. ### 4/5 — Accessibility for the blind *2019-06-18, version 18.4.60* This is a very useful app to help me check my bank balance. As someone who is legally blind, I want to thank you for making the app accessible with voiceover. It is very easy to navigate the app and hear my bank finances. My only suggestion is to make depositing a check more accessible. My suggestion is to implement a vibration feature that tells someone who is blind that the check needs to be centered. This will help the individual by telling them to adjust the check in the camera view. When the check is centered, the vibration could stop, which would tell the individual to take the picture for a mobile deposit. Just some suggestions I have. Thank you for the other accessibility features! ### 5/5 — Love this! *2018-12-17, version 18.2.70* It takes me just seconds to glance st my accounts, and a minute or two to balance all of the accounts. I love mobile deposits and the ability to transfer funds easily. ### 4/5 — Great, but missing a few key features... *2016-12-31, version 7.0.619* The app works great, the layout is nice, but there are a few things KSB should look into to stay with the current mobile atmosphere. 1.) Fingerprint Login, 2.) allow option to pay principle payment on transfer to mortgage like the website allows on a pc, and 2.) Debit Card Lock feature. Please look into these 3 improvements KSB! Mobile users are usually young and want technological features. This will improve your client base! This is why it's a 4 star instead of 5 star! ### 4/5 — Needs improvement *2015-11-20, version 4.7.153* The app functions well and I like that you have mobile deposit. But it needs a little more. Having access to balances with transactions and pending transactions would be a great improvement. ### 3/5 — Worked well in last update *2014-05-30, version 4.3.230* Overall, fairly simple to use to manage finances. Could you please re-add the support for iPod Touch 5G? ### 5/5 — Never worked *2013-02-12, version 2.5.19* Don't even try. This is a total waste of time and effort. ### 3/5 — Not working on my iPhone 5 *2012-09-28, version 2.4.7* App stopped working after latest update. Help ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst banking app update I’ve experienced *2023-01-23, version 6005.5.0* The app was completely fine until the recent update and now account balances and pending/cleared transactions are never in sync or so it gets really confusing and frustrating. Mobile check deposits are also much more difficult and most of the time I get some sort of error message. This feels like a downgrade from the previous version of app where those things all worked efficiently. ### 1/5 — Not even worth getting *2022-10-12, version 6002.3.0* You’re honestly better off just depositing checks in person and calling to check your balance, unless you need to on a constant basis. It’s worked for me for about a month at most, and is such a pain to set up and use, not to mention saying I need to re-validate my information and then not letting me. I’ll most likely just be deleting it and depositing checks in person. ### 1/5 — Liked prior version *2019-04-29, version 18.3.70* I have to delete this app often and reinstall. I keep getting that I have no internet but the 12 other apps including google yahoo etc all work. It is getting frustrating. ### 1/5 — Terrible *2013-10-06, version 4.3.197* Only works occasionally. Don't bother ### 1/5 — No Longer Works *2012-12-21, version 2.4.9* The app worked for awhile but now I can't get past the start screen. The app also needs to be optimized for the iPhone 5. ### 2/5 — Always down *2022-07-05, version 4022.1.1* I am not certain if it is the app or the institution, but I have issues with this app on a weekly basis as well as with accessing my account through the web. This has been an issue for years. Despite using this bank for 18 years, I’m highly considering changing banks. ### 3/5 — Validating Information *2022-04-01, version 21.2.70* I am constantly having to call and get my account unlocked. I haven’t ever typed my password incorrectly yet every 3-4 weeks I have to have it unlocked. It’s making it incredibly difficult to use the app. Otherwise I like the ease in which you can use this app, but I wish they would fix this. ### 3/5 — Touch ID is wonky *2019-09-29, version 19.1.200* Requires uninstall/reinstall to correct. ### 3/5 — Annoying App *2018-12-28, version 18.2.70* When it works, it’s great! But at least once a month I have to contact the bank to have them reset it because it comes up cannot validate information...I use this app on a daily basis so it is beyond frustrating when it comes up. My password has been the same so I know my password and after they reset it, the next day I can log back in without a problem. Just annoyed with this app ### 3/5 — Average *2015-11-12, version 4.7.153* App is easy to use and functions well but could use some extra features to be current with other banks. One that really stands out is that it does not show you pending transactions. ## Most praised reviews (10 highest-rated) ### 5/5 — Penny Mitchell *2026-08-05, version 4022.0.0* I have been with this bank for years, always has my back if needed, always ready to answer any question and the friendliest customer service I have ever encountered. ✝️💓❣️💕💗💖❤️🎚️ ### 5/5 — Top notch *2025-11-10, version 4018.1.1* KSB has continuously strived to keep up with technology to successfully provide secure and easy banking for their customers. Thank you KSB. ### 5/5 — Treasurer of Neighbors Driving Neighbors *2025-07-19, version 4017.2.0* I especially enjoy mobile banking since I cannot easily get to a branch office. ### 5/5 — Great app *2024-09-07, version 4014.0.0* Appreciate the ease of banking with KSB’s app. Depositing checks, linking external accounts, staying in the know at any time of day- it’s all so valuable. ### 5/5 — The Very Best Bank And Personnel In Central Maine! *2023-08-03, version 6008.4.0* Kennebec Savings Bank has always been there for us. We’re looking at decade of both caring and professionalism. It’s President, and those serving him, is a true gift to this community! Dr. Paul Gervais ### 5/5 — Harry Wolfington *2023-08-02, version 6008.4.0* Great bank ### 5/5 — Better app *2022-12-14, version 6005.5.0* So glad the old app went away. This new app has a clean appearance, it’s user friendly, and feels safer with the multi-factor authentication. I think this has brought the online banking experience into the 21st century. ### 5/5 — All good so far as new transfer from KFS *2021-03-15, version 20.2.82* Very smooth transition from Kennebec Frderal Savings ### 5/5 — Love Liz *2020-12-21, version 20.2.50* I love how helpful Liz is! Thank you. ### 5/5 — This app is starting to have problems! *2019-06-29, version 19.1.30* I’m getting tired of not being able to check my account. It keeps asking me to validate my information.. Yet most days it’s fine. Poor app handling so far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*