# Keno Car Wash — user reviews > 92 indexed App Store user reviews of Keno Car Wash by KENO Holdings Inc, rated 4.73/5 from 161 ratings. - Source: https://appshunter.io/ios/app/keno-car-wash/id1127345897/reviews - App overview in markdown: https://appshunter.io/ios/app/keno-car-wash/id1127345897.md - Rating breakdown: 5★ 143 · 4★ 9 · 3★ 1 · 2★ 0 · 1★ 8 ## Newest reviews (10 of 92) ### 2/5 — Doesn’t take Apple Pay *2026-06-03, version 26.2.2* Doesn’t take Apple Pay. So annoying. ### 2/5 — 👎🏻 *2024-07-30, version 24.1.1* When i first knew this company all was good until past few times i’ve tried to book with them and twice they either cancel or no show! ### 3/5 — App is crashing! *2021-11-04, version 24.1.1* Hi Developer - the app keeps sending a pop up that a newer version is available, but I am already using the latest version on App Store. Please fix the bug. ### 5/5 — My car is so shiny! *2020-12-07, version 21.8* Just had both of our cars washed by Ali and he did an amazing job! Can’t remember the last time when the cars were this clean inside and outside. Very friendly service and can definitely recommend it! ### 5/5 — Great service *2020-12-04, version 21.8* Ali was here within 15 minutes and did an outstanding job. Great service and highly recommended ### 5/5 — Convenient and Excellent! *2020-11-26, version 21.8* I really appreciate services such as Keno Car Wash because you can have your car cleaned without you being there and at anytime you want. Also, they do an excellent job at cleaning your car and provide affordable prices. I would like to thank Santosh who did a very great job at making my car look clean and pristine. I am definitely going to keep requesting Keno’s car washing services! ### 5/5 — First time Keno customer with the amazing Ali *2020-11-25, version 21.8* This was my first experience with Keno car wash. Thanks to my friend, who recommended me to them, I also got a free interior wash and sanitising. Unfortunately I can only give 5 stars because there is no option to give any more. Ali came to wash my car and was there 30 minutes after having placed the order. He is incredibly friendly, polite and was happy to answer any question I had being a new customer! I highly recommend Keno to everyone and even more so, to request Ali for the services! ### 5/5 — The only ones I order to wash my car *2020-11-25, version 21.8* Honestly no one but Keno I trust more to was my car ever since they launched, and I’m so happy with the service they provide, and the professionalism of their Ninjas! Definitely recommending them! They truly take care of your car and make sure it’s spotless! I also want to thank Zeeshan and Dennis for being kind, friendly, respectful and professional. They did a great job! ### 1/5 — The worst *2020-11-21, version 21.8* I rather drive to a petrol station and wash the car instead of waiting for an hour post schedule appointment. Customer services, as well as the worst. Not recommended, don’t waste your time using these services. ### 5/5 — Excellent service *2020-11-16, version 21.8* Have used Keno many times - always on time, professional and good service. Recently washed by Mohsin who did an amazingly thorough and great job, thanks for the awesome service Mohsin!! ## Most critical reviews (10 lowest-rated) ### 1/5 — . *2025-11-01, version 24.1.1* I use your app to order car washes, but the app is misleading people — just like your manager with this phone number ‪+971 54 584 2159‬. I ordered a wash for a minivan, and the app showed the price for an exterior and interior wash as 57.75 AED. Then the manager messaged me saying they wouldn’t wash it for that price and that it would cost 200 AED instead. This is insane — such a huge difference in price! Your manager is a liar. ### 1/5 — Non professional service and attitude *2025-04-04, version 24.1.1* I booked to wash 3 cars full wash ( in and out) and order got accepted for the day after Then in the next day they texted me saying that we will not do the service because they dont cover my territory I understand that if it was a one car order or an order for exterior wash and no more orders, but to book 3 cars to be washed and you dont consider the service. Tips for you for next time: 1- either from origin dont accept orders 2- the order has been booked in your working hours, so even if you accepted it and you cant accommodate ot, cancel in the same day, so i could find alternative 3- when you communicate to cancel and i reply to you, have some courtesy to reply back to my text. ### 1/5 — Damaged car *2025-03-23, version 24.1.1* Damaged car refused to answer any calls or emails ### 1/5 — Issue with the app asking to update when there is no update on the App Store *2021-11-05, version 24.1.1* The app keeps getting a pop up asking to update it to the latest version, but there is no update option available on the App Store. I tried deleting the app and downloading it again from the App Store but the same issue persists. I am unable to proceed with placing any order or setting my location as this pop up keeps appearing on every screen, and there no option to dismiss it, only option is to to go the App Store. ### 1/5 — Convenient washing with 0 customer service *2021-10-29, version 23.1.8* The wash service is generally very good. I was very pleased up until my subscription was cancelled with no warning and my next wash was charged at premium price despite showing 0AED at checkout. Customer service was non existent, I received a call a week after I made my complaint and was promised a call back which never happened. They clearly don’t care whether I continue as a customer or not. ### 1/5 — Extremely Poor Service *2021-06-22, version 22.1.9* Extremely poor service and disappointed after I read the good reviews. I had confirmed appointments that got cancel before the appointment by less than 2 hours- two consecutive appointments. Unreliable service with no regards and respect to time and confirmations. ### 1/5 — Monthly charge *2021-05-17, version 22.1.9* I subscribe for first month and I wash my car only one. They charge me extra 20 aed because they my car is to dirty, in the end of the month they take all many and they charge me from the bank for the next month. And in more thing, u have to for next day nothing for same day. To expensive. Bad experience. ### 1/5 — Disappointed *2021-05-11, version 22.1.9* Unfortunately i am cancelling my subscriptions that was the first time i try Keno and i had high expectations. I gave a 5 star and 10 AED tip because of trusting the process only to get in the car and find trash and stains between the seats. I will go back to my previous car service as it is cheaper and offer better services. I emailed them and their response was cold. Very disappointed. ### 1/5 — Worst experience ever *2021-04-17, version 22.1.9* I usually don’t write reviews, but in this case i had too it was one of the worst services ever that i ever tried, lack of experience and the work wasn’t worth the money at all. If i went to any other car cleaning place for 40AED they will clean the car better than your service. Also not to mention the false advertising on your instagram account, don’t believe me? Try them and see for your self. ### 1/5 — Bad experience *2021-03-27, version 22.1.9* I was waiting from my 6pm since i booked the appointment at 5.30 .. 6pm came and no one called or send message to inform me about anything.. i called Mr Darwin to ask him where he is as the time was 6.13pm, he said no job was assigned to him and he is in Parkview building (it’s a building 2 minutes away from mine) he said he will check and get back to me. then i called customer service at 6.20 she ( I didn’t get her name) told me she sent a message to me at 5pm saying it will be delay (i did not receive anything) it’s clearly a mistake from someone they can easily fixed as darwin was literally 2 minutes away from my building. Customer service told me i need to wait until 7pm to get the service!!!! they completely wasted my time and have ZERO respect for clients time. I’m really upset about this and it will my last time to book with this company. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you Keno 🙏 *2023-05-04, version 24.1.1* Ive been using u guys for 5 years and you never disappointed me with your quality and service 🫡 Thanks for working overtime for me today!! ### 5/5 — Great service *2021-10-25* Tanveer did a great job was on time polite and the result was perfect even found my Apple pen I thought I had lost inside the car ! This was the first time to use them but will definitely use again **Developer response:** Thank you so much for your feedback. See you on your next booking. ### 5/5 — Well knowledge customer service! *2021-10-11, version 23.1.3* I called to know about KENO and Mr. Carlo explained everything that im asking with a detailed information Kudos and helped me booked thru the app! Very nice cleaning very nice team! ### 5/5 — Good service! *2021-10-08, version 23.1.2* Great experience so far, saves hours spent waiting at the car wash or having to go to a mall for a wash. ### 5/5 — Amazing!!✌️ *2021-09-24, version 22.1.9* THE BEST, professional and precise when doing their job, on time, reasonable prices. Highly highly recommended. Keep it up 😎✌️ ### 5/5 — Fast and great service *2021-05-05, version 22.1.9* The app is easy to use, the service is very reliable, and fast. A big thanks to the service guy Ali Raza he was very professional and did a great job ### 5/5 — Top quality *2021-05-05, version 22.1.9* Booked via the app in less than a minute . Selected a time and my location . Ric “The Ninja” Arrived on time and the result was brilliant. Highly recommended. ### 5/5 — Santosh is the best! *2020-12-24, version 21.8* I throughly enjoy using Keno service. Excellent customer service and very reliable. I’d like to thank Santosh for always being so consistent and professional 🙏🏻 ### 5/5 — Great Motorcycle wash *2020-12-14, version 21.8* Great service. I specifically ask for Santosh to clean my motorcycle,he has very good attention to detail and very friendly. Quick response, fast service, amazing quality ### 5/5 — Amazing service from Ali *2020-12-13, version 21.8* My car was ridiculously filthy, he worked extremely hard and cleaned so well! Amazing service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*