# Kensington Tours — user reviews

> 8 indexed App Store user reviews of Kensington Tours by Kensington Tours, rated 2.00/5 from 28 ratings.

- Source: https://appshunter.io/ios/app/kensington-tours/id6737206227/reviews
- App overview in markdown: https://appshunter.io/ios/app/kensington-tours/id6737206227.md
- Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 20

## Most critical reviews (8 lowest-rated)

### 1/5 — Useless

*2026-02-11*

Cannot login, sign up or retrieve password. Horrible customer experience. Kensington also overcharges and doesn’t disclose pricing for yours.

### 1/5 — Crash 2.2.37

*2026-02-03*

Crashes when opening

### 1/5 — Same complaint

*2026-01-30*

Tried to sign up but could never get a password to get into app! At least their tours r great!

### 1/5 — Horrible

*2025-12-24*

Completely useless app. Can not even log in. I hope our tour is better run than this pitiful app.

### 1/5 — Can’t get password

*2025-08-12*

App cannot be entered because it does not accept password, and does not permit password to be changed (it says it will email a link to change password, but email is never received.  Flawed and not helpful.

### 1/5 — Can’t get my password

*2025-03-13*

Tried to log on to see my trip details. It doesn’t give the option to set up a password. When you put in that you forgot your password it never emails you a link. Useless!!!

### 1/5 — Can’t update

*2025-03-09*

Useless

### 1/5 — Very unstable

*2024-12-18*

Keep the old app. This new one is so unstable, it’s unusable

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*