# Kent Libraries — user reviews > 22 indexed App Store user reviews of Kent Libraries by Kent County Council. - Source: https://appshunter.io/ios/app/kent-libraries/id542626079/reviews - App overview in markdown: https://appshunter.io/ios/app/kent-libraries/id542626079.md ## Newest reviews (3 of 22) ### 3/5 — Missing a crucial feature! *2016-03-10, version 3.9.6* I use the app a lot more than the website to check my due dates on loans and renew them as it is far more convenient that booting up my PC. As a primary school teacher I often have 20-30 books out on loan at any one time for my book corner. Usually this will be for 6-8 weeks so there inevitably comes a time when I have to renew them all. Usually I will remember when I'm out and about and I like to do it there and then to avoid forgetting and then paying fines. Unfortunately you have to renew each book one by one. This is most irritating as the page refreshes between each renewal, almost as if it is reloading all the data for that page again, making the process take even longer than is necessary. There is no 'renew all' button or indeed the option to select multiple books and then renew those selected. I was surprised by this because I thought it was a rather obvious feature to have designed into the app from the outset. I'm no expert but surely it would be better if it downloaded your loan info, allowed you to make as many changes as you like locally on your handset then when you've finished it checked with the database again and reported back as successful or flagged up any issues? Hopefully someone will this kind of functionality soon. Apart from this it's a useful tool. ### 3/5 — A step in the right direction *2014-01-08, version 1.2* Useful to have this as an app because I would agree with previous reviewer that the KCC website is painful. Looking forward to improvements such as being able to search for local events by area. Also I just tried to renew a book but had to go to the main website to find out why it could not be renewed which was annoying. However, a great technological step forward. Well done Kent Libraries. ### 3/5 — Room for Improvement *2013-02-19, version 1.2* Whilst this app is OK for reserving books, renewing them, and checking due dates, it could be so much more. The search feature is mediocre to say the least, barcode scanning rarely if ever works, and it would be great to have notifications when books are near their due date. It is worth downloading, but the developers could do so much more. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2025-06-22, version 2025.20* Just saw that a book I want is showing as available so paid £1.10 to hold it and then said I was 2nd in the queue so it isn’t available. I’ve cancelled the hold but it doesn’t refund the fee. This happens all the time! ### 1/5 — If I can open the app I think it would be a good one *2023-03-02, version 2022.1.6* Each of time I try to use it, it reminds: Unable to connect to server. Please make sure you have a network connection and then try again. I’d like to try this app as I wish to see if there is any way to add my library card on the iPhone wallet. ### 1/5 — Not working correctly since update. *2020-10-22, version 2020.2* Was always a great app before! Since recent 2020 change and update I can no longer reserve books - I can search for them and view a list of availability and locations but there is nothing to click to reserve a copy. Please fix to make it good again 🙂 ### 1/5 — Rubbish *2015-06-14, version 3.7* Doesn't do anything. Search function can't find anything. Login doesn't work, even though my credentials are correct. Useless. ### 1/5 — Very poor - won't connect to server *2014-11-20, version 3.4* Downloaded to both iphone and ipad but neither will connect to their Solus server (yes I do have a wi-fi connection) Have deleted both - very disappointed ### 1/5 — An app so poor I laughed aloud... *2014-10-17, version 3.4* 1. The icons don't fit on the page when you hold the ipad portrait. 2. The camera did not recognise my bar code on the library card. 3. You have to renew the books one at a time. 4. It was unable to renew my books. ### 1/5 — Dreadful *2013-05-27, version 1.2* This must be the worst app I have ever come across. I couldn't log on using the scanner. I wanted to get settings to send me a reminder email when books are due but was given no options. Basically, nothing seems to work as I would expect it to. Not worth having. ### 1/5 — Could be better *2013-03-31, version 1.2* Have tried to use the app to renew some books. Managed to log in and clicked to renew one of the books it looked like it was doing something but now states incorrectly that I have no loans! The website is painful to navigate but at least it works!! ### 2/5 — Was good before update *2023-03-07, version 2022.2.1* Helpful app before update. Now it won’t open ### 3/5 — I love this app but……. *2025-03-19, version 2024.17* This is a great app and I use it all the time and when the Reading Tracker was included I liked it even more until it failed. Sometimes it takes forever to load the loans and other times It fails to load them at all. Please either remove it or make it work properly. I’ll use the app with or without it - preferably with it. ## Most praised reviews (9 highest-rated) ### 5/5 — Missing multiuser *2018-11-04, version 3.9.6* Great app but needs multi user support. Would like to setup mine and my kids cards on our iPad together ### 5/5 — Great app *2017-07-29, version 3.9.6* Accidentally found this app and it is so much more convenient than going to the website. Well thought out and works well. I can search for books or renew and is very simple to use. ### 5/5 — Great App *2015-04-13, version 3.7* Great little app - very helpful if you use the library allot ### 5/5 — Great App! *2014-10-23, version 3.4* Love this app! Great for renewing books, reserving items and checking for events! Would definitely recommend downloading... ### 5/5 — Brilliant *2013-02-08, version 1.2* This is a great app. I love that you can search books by barcode so if I see a book when I'm out and about I can locate it easily. It would be nice in the future if the developers could allow you to set a favourite library but that's a suggestion and not a criticism. Thanks KCC. ### 5/5 — Brilliant *2012-09-02, version 1.0* By chance I'd thought I'd see if they have a library app. How brilliant!!! I can renew my library books from my iPhone, search the catalogue and even reserve titles. There is even a section where you can scan the barcode to see if the book is available in the library. Totally fab - and free!! Well done Kent Libraries!! ### 4/5 — A very good app that could be even better *2021-12-30, version 2020.2* At first, I didn’t realise just how useful this app actually is. Note I don’t need to Wade through the website to renew book loans or check opening hours. It would be even better, though, if it said how many times I’ve renewed each book. It would also be polite to change my district council’s name from Shepway, as it’s been a few years now… ### 4/5 — A great App that’s very slooooooww *2020-02-29, version 3.9.6* It really is easy to use and hugely better than having to schlep to the library to renew or find what you want to borrow but OMG you need to put an afternoon aside to renew if you have, like me, many books on loan. It would have had five stars otherwise. ### 4/5 — Such a useful app! *2013-07-12, version 1.2* Definitely still room for improvement but very handy and saves you having to go In/go online to renew or reserve etc --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*