# Kentucky Power — user reviews

> 7 indexed App Store user reviews of Kentucky Power by American Electric Power Service Corporation, rated 3.50/5 from 34 ratings.

- Source: https://appshunter.io/ios/app/kentucky-power/id1263465501/reviews
- App overview in markdown: https://appshunter.io/ios/app/kentucky-power/id1263465501.md
- Rating breakdown: 5★ 15 · 4★ 5 · 3★ 3 · 2★ 1 · 1★ 9

## Most critical reviews (7 lowest-rated)

### 1/5 — No more energy usage charts

*2025-01-16*

Removed functionality

### 1/5 — Crap don’t work!

*2021-05-12*

Worked alright for a bit. One day facial recognition didn't work and prompted me to sign in. After having to reset pass. Now says oops info cant be loaded. Called customer service who claims issue was sent to IT staff. Said I would be contacted... never have.

### 1/5 — App suddenly started crashing.

*2021-02-01*

Cannot login. Appears to be an issue on the developers side

### 1/5 — Kentucky power

*2021-01-27*

Hasn’t been working in months.

### 1/5 — Not working

*2021-01-14*

You guys realize this app had been messed up for like a month now

### 3/5 — To High

*2025-09-11*

I never know what to expect when I check my Bill. It’s like I’m getting ready to either be happy or be mad!!! No matter what I do to try and save Energy it NEVER works!!! I just gave up on trying…it is what it is…right??? 🥱🥹😣

### 3/5 — Needs little more improvement

*2018-07-19*

Most other utilities apps on phone offers faster bill pay, but AEP it still sends us to billmatrix and customers like myself have to input every information including our account number which should automatically appear. This is a big deal which would have resulted 5 stars but honest feedback was needed. This is a good app especially for account information and outages.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-21.*