# KETTLER Resident App — user reviews

> 58 indexed App Store user reviews of KETTLER Resident App by Yardi Systems, Inc., rated 4.55/5 from 566 ratings.

- Source: https://appshunter.io/ios/app/kettler-resident-app/id1482296770/reviews
- App overview in markdown: https://appshunter.io/ios/app/kettler-resident-app/id1482296770.md
- Rating breakdown: 5★ 387 · 4★ 40 · 3★ 12 · 2★ 13 · 1★ 22

## What do users think of KETTLER Resident App?

Overall sentiment: mixed

**Pros**

- 👍 User-friendly interface and easy navigation
- 💳 Convenient payment processing with multiple options
- 📋 Itemized bill breakdown and transparency
- 🔧 Simple maintenance request submission
- ⚡ Fast and responsive app performance
- 🏠 Centralized hub for apartment management
- 🔐 Biometric/face access capability
- 📱 Smart device integration and control

**Cons**

- 🐛 Login credentials not saved after recent update
- 🐛 App logs out frequently requiring re-authentication
- 💰 High service fees for payments
- 🔐 Keyboard missing special characters for password entry
- 📧 No confirmation feedback for maintenance requests
- 🎨 Poor accessibility for visually impaired users
- ⚠️ Thermostat scheduling unreliable
- 🐢 Slow module loading times
- 📸 Limited attachment options (photos only, no videos)
- 🔍 Limited maintenance request categories without search
- 💳 Autopay functionality inconsistent and unreliable
- 🚫 Cannot update existing requests, must create new ones
- 📱 No biometric login option available
- 🔄 Screen scrolling issues in service request notes

**Commonly reported bugs**

- Login credentials not persisting after recent update
- Remember me toggle not functioning
- Frequent unexpected logouts
- Thermostat schedule not executing despite being marked active
- Slow module loading
- App crashes when submitting requests
- Screen scrolling issues in service request notes
- Autopay charging inconsistently (up to 10 days late)
- Community bulletin board not functioning properly
- Password manager integration broken
- Built-in keyboard missing special characters

**Most requested features**

- Restore login credential saving functionality
- Add biometric/fingerprint login option
- Enable video attachment for maintenance requests
- Allow editing/updating existing maintenance requests
- Implement payment scheduling in advance
- Add community social features and messaging
- Faster bulletin post approval process
- Itemized bill viewing capability
- Reduce or eliminate service fees
- Improve keyboard to include special characters
- Add request confirmation notifications
- Expand maintenance request category options

## Newest reviews (12 of 58)

### 3/5 — Can’t send videos

*2026-05-09, version 26.4.0*

I was going to send a video to maintenance but the app will only attach photos. I had a noise issue with a ceiling fan and couldn’t send a video to share what it sounds like.

### 2/5 — Buggy App

*2026-04-23, version 25.8.0*

Runs slow and frequently shows errors. Some features are not working at all. Interface layout is okay but could be improved

### 3/5 — It’s okay

*2026-03-25, version 25.8.0*

I don’t like how I have to sign in every time to access the app it’s an inconvenience

### 2/5 — Resident

*2026-03-07, version 25.8.0*

Don’t understand why the app charges a service fee for you to pay your rent…?

### 4/5 — Can’t see what I’m typing in service request notes

*2026-01-13, version 25.8.0*

App is fine and a good idea.   Please fix problem with screen scrolling.

### 2/5 — Tricky

*2025-11-23, version 25.8.0*

Let alone the zombie team of The Acadia who don’t answer your emails, this app shows a limited list in the maintenance request. But if you use the search, you may find a secret menu. 
Bob Kettler can do better.

### 2/5 — No Biometric Login or Saved Login Info

*2025-06-16, version 24.6.1*

The AP does not seem to save your login information and for some reason doesn’t have a biometric login, meaning you have to type in your email and password each and every time, which is frustrating for an app that is used frequently.?

### 2/5 — Easy to use but

*2025-05-01, version 24.6.1*

Super easy to use but doesn’t save my login info and even if i go out of the app for a minute i have to log back in and type everything each time. More annoying than anything. I wish it would save to passwords

### 3/5 — Resident

*2025-04-17, version 24.6.1*

This app normally works well , but would not accept my request yesterday. This has happened once before.

### 2/5 — Needs improvement

*2025-02-18, version 24.6.1*

The app is alright but there is no way to update any requests, you have to put a new one in. You also can only attach photos but not videos to your maintenance requests which is less than ideal for things like leaks.

### 2/5 — Bank Login

*2025-01-03, version 24.6.1*

No app should require a back login to set up payment! That’s ridiculous!

### 3/5 — Bring back the sign in cookies!!

*2024-10-02, version 24.6.1*

As another user noted, since an update a month or so ago, the app no longer remembers your user name, so you have to type it out every time. It is no longer optimized to sign in using the Apple password manager, and it is extremely inconvenient. It did not use to be this way! It used to be very easy to log in :(
Also, the thermostat scheduling is very finicky, even when it says a schedule is set and active, it often doesn’t work. 
However, the app is convenient for being able to access all of the apartment smart devices and for submitting maintenance requests.

## Most critical reviews (10 lowest-rated)

### 1/5 — Kettler

*2026-04-28, version 25.8.0*

Simple and immature technology

### 1/5 — Not user friendly

*2025-11-01, version 25.8.0*

Format looks sleek, but not great if there’s any visual impairment. Not a single spot to view an itemized bill. Also, can place maintenance request,,, but no feedback is given. They mark them as complete, but … this may be management and not app dependent, though. App could be a lit better

### 1/5 — Alarm

*2025-10-16, version 25.8.0*

I have sent over 10 maintenance requests to fix this stupid loud alarm.  Fix it!!!!

### 1/5 — Built-in Keyboard doesn’t have the special characters used for password

*2025-07-10, version 24.6.1*

When trying to register, using the existing RentCafe account, it asks me to use the same password. However the keyboard used in this app does not have the special characters I need.

### 1/5 — Management

*2025-06-30, version 24.6.1*

Horrible management. Very disappointing

### 1/5 — my rat infestation problem at the Fields of Bethesda

*2025-06-04, version 24.6.1*

I’ve lived at The Fields of Bethesda for 15 years, but the past few months have been deeply disappointing—especially due to the management’s complete lack of response to a serious health and safety issue. For over three months, I’ve been dealing with a rat infestation in my apartment. Despite multiple calls, emails, and texts to the office manager, I have not received a single response. No updates, no apologies, and certainly no resolution.

This level of neglect is not only unprofessional but unacceptable. Rats pose serious health risks, and tenants deserve at least basic communication when reporting such issues. The silence from management has left me feeling ignored, unsafe, and completely disrespected.

If you’re considering moving here, I would strongly urge you to look elsewhere—unless you’re comfortable paying rent while living with rodents and being ghosted by the very people who are supposed to help.

### 1/5 — Would give 5 stars but I have to log in every time I open it like it’s 2004

*2024-11-07, version 24.6.1*

See title

### 1/5 — Doesn’t keep you logged in

*2024-09-05, version 24.6.1*

With the new update, every time you open the app it makes you sign in again. Even when you click the “remember me” toggle, it doesn’t work. Super inconvenient and sooooo frustrating to have to log in every single time. PLEASE FIX!!!!

### 1/5 — Cost YOU money

*2024-08-08, version 24.6.1*

Autopay just consistently doesnt work, say hello to $200 latefees on your tent because Kettler arbitrarily decides to do its autopay as much as 10 days after you set it to charge.

### 1/5 — Horrible

*2024-08-02, version 24.6.1*

Their latest update doesn’t even keep you signed in, it’s not just me other friends who live in our community complex are having the same issue, even if you select remember me it doesn’t.

Their board for community messages basically unusable. No one even uses it.

## Most praised reviews (10 highest-rated)

### 5/5 — Very Easy

*2026-05-28, version 26.4.0*

The Kettler app is very easy to use.

### 5/5 — Req oven light bulb

*2025-11-04, version 25.8.0*

It was a seamless and proficient request

### 5/5 — Muy buen servicio

*2025-11-03, version 25.8.0*

Buena

### 5/5 — Great app

*2025-06-04, version 24.6.1*

Great app, it’s so convenient I’m obsessed!

### 5/5 — Easy App

*2025-04-29, version 24.6.1*

Works for me!

### 5/5 — Quick & easy to use!

*2025-04-01, version 24.6.1*

Very user friendly

### 5/5 — Great team!

*2025-01-17, version 24.6.1*

I love our maintenance crew. They are always kind, friendly and willing to go above and beyond their call of duty.

### 5/5 — Great!

*2025-01-15, version 24.6.1*

N/A

### 5/5 — T

*2024-12-11, version 24.6.1*

Good

### 5/5 — Rent Pay Made Easy!

*2024-11-29, version 24.6.1*

Love how the app gives you a detailed itemized breakdown of the rent cost and fees. Also love how it gives you several options including Apple Pay to make payments.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*