# Key West Rides — On-demand rides in Key West

> On-demand shared rides for efficient and affordable travel in Key West. (iPhone/iPad app by Via Transportation, Inc..)

- Source: https://appshunter.io/ios/app/key-west-rides/id1639776448 (this page in markdown: same URL + `.md`)
- Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.90/5 from 393 App Store ratings · 14 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 135 MB
- Languages: American English, European Spanish
- Released: 2022-11-23
- Data updated: 2026-08-21
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/key-west-rides/id1639776448/reviews.md

## What is Key West Rides?

Key West Rides makes it easier than ever to move around Key West — with a few taps, book a ride using the app and we’ll pair you with others headed your way. 

How does Key West Rides work?
- Key West Rides is an on-demand travel concept that takes multiple passengers heading in the same direction and books them into a shared bus. Using the app, input your address and we’ll match you with a vehicle going your way. We’ll pick you up on a nearby corner and drop you off within a short walk of your chosen destination. Now for the clever bit; our algorithms provide journey times that are comparable to a taxi and much more convenient than other modes of travel, making on-demand transportation easier than ever before!

What we’re about:

SHARED.
Our tech matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride.

AFFORDABLE.
Rides are priced comparable to public transport and you can add people to your bookings for even less.


Questions? Reach out to kwdot@cityofkewyest-fl.gov.
Loving your experience so far? Give us a 5-star rating. You’ll have our eternal gratitude.

## Key features

- On-demand ride booking
- Shared rides with multiple passengers
- Algorithm-optimized routes
- Convenient pick-up and drop-off
- Affordable fares
- Sustainable travel option

## What do users think of Key West Rides?

Overall sentiment: mixed

**Pros**

- 👍 Great ride, super nice driver
- 👍 Wonderful experience
- 👍 Best mode of transit
- 👍 Helpful driver with app payment
- 👍 Great service for seniors (free)
- 👍 Efficient and easy to use
- 👍 Clean buses with few passengers
- 👍 Good for people with disabilities (Lift)
- 💡 Phenomenal idea for public transit
- 👍 App is easy to use with real-time info
- 👍 Affordable at $2.00/ride
- 👍 Buses arrive on time, for the most part

**Cons**

- 🐛 App won't let me log in with phone number
- 🐛 Allows other people's info on phone
- 🐛 Bus takes hours to arrive
- 🐛 Buses don't arrive when scheduled
- 🐛 Inaccurate ETA
- 🐛 Almost never available within 30min
- 🐛 Scheduled buses come early or late
- 🐛 Nothing available after 7pm when says 8pm
- 🐛 Wait time increases unexpectedly
- 🐛 Unpredictable and unreliable service
- 🐛 Location of bus doesn't update
- 🐛 Time until arrival constantly increases/fluctuates
- 🐛 App doesn't function
- 🐛 Won't take payment details
- 🐛 Won't take drop offs
- 🐛 Useless for some users
- 🐛 Arrival times aren't accurate

**Commonly reported bugs**

- App won't let me log in with phone number
- App allows other people's information on my phone
- Inaccurate ETA
- Bus location doesn't update
- Time until arrival constantly increases or fluctuates
- App doesn't function
- Won't take payment details
- Won't take drop offs

**Most requested features**

- Improve app login with phone number functionality
- Ensure buses arrive as scheduled
- Improve accuracy of ETA and real-time bus location
- Increase availability of buses, especially during peak times
- Fix issues with payment details and drop-off functionality
- Ensure the app is functional and reliable

## Recent user reviews (10 of 14)

All indexed reviews: https://appshunter.io/ios/app/key-west-rides/id1639776448/reviews.md

### 1/5 — Keywest rides

*2025-04-22*

The app won’t let me log in with my phone number but it allows other people’s information on my phone

### 1/5 — Mucho tiempo de demora

*2025-03-07*

El bus toma literalmente horas en llegar y cuando tienes programado un viaje, simplemente no llegan

### 5/5 — Thanks

*2025-01-25*

Great ride, super nice driver. If you’re not in a hurry, this great way to get around.

### 1/5 — Bed service

*2024-10-17*

Inaccurate ETA, almost never available in 30min time period, most of the time what you scheduled either comes early and lives without waiting or when you expect it to come comes late. You request for 11:00-11:30 , scheduled before 11 or after 11:30 . Since I started using this I struggle with their service. Says at 8pm but nothing available after 7pm . . Right now I was expecting to get a bus at 11:53 and when I get to the bus stop wait time changed 12 minutes more. I cancelled it at nothing was available within next 40 minutes. Okay i got lyft lost my money, can’t use this monthly pass I have I guess. I thought lets try from where I am going to next destination. I put 12:45 getting 12:05- 12:35 .  Tried to put 1pm now I get only 1:39 pm.  Unpredictable and unreliable. much After my monthly pass expires i won’t even try to bother to get another one with this bad service

### 5/5 — First Ride

*2024-09-16*

Wonderful experience ❤️

### 5/5 — Best mode of transit

*2024-08-28*

I enjoyed my ride. I am a trans professional myself and being that this is my first time in Key West. My next time I know that I would choose transit on the Key West transit on the move. Felix, my driver was the best. I didn’t understand how to pay cause I didn’t have cash. She showed me how to upload the app and pay. He was the best.

### 5/5 — Free for over 60!

*2024-08-22*

The Key West Rides system worked very well for me when I had to drop off my car at Quality Auto on Stock Island and pick it up the next day. Both drivers were friendly and careful drivers. A great service at $2.00/ride, a taxi or Uber probably would’ve cost $20.00. If you have a local ID and are 60 or over, it’s free!

### 5/5 — Wonderful Option

*2024-06-23*

Easy to use, and very efficient. Will be using again…

### 1/5 — Doesn’t work properly, if at all

*2024-03-21*

Location of the bus doesn’t update, time until arrival constantly increases or at the least fluctuates, several minutes past supposed arrival time. This system needs serious work, if it’s even still functional.

### 5/5 — Key West Rides

*2024-01-04*

Una muy buena aplicación para la gente que vive en Key West. Trabaja desde las 5:45 Am hasta las 8:00 PM. Los buses son muy Limpios y con pocos pasajeros. A veces ponen música y también tienen aire acondicionado. También Lift para personas con sillas de rueda o vehículos para personas con discapacidad. A veces la aplicación no trabaja bien. De la escala del uno al dies 1-10 le doy un 7...

## Frequently asked questions about Key West Rides

### What does Key West Rides do?

Key West Rides is an on-demand transportation service that allows users to book shared rides within Key West. The app matches passengers traveling in the same direction, providing a convenient and efficient way to get around the city.

### How does the shared ride system work?

The app uses algorithms to pair multiple passengers heading in the same direction into a shared vehicle. You input your address, and the app matches you with a vehicle going your way. You'll be picked up on a nearby corner and dropped off within a short walk of your destination.

### Is Key West Rides expensive?

No, rides are priced comparably to public transport, making it an affordable option. You can also add people to your bookings for even less, further reducing the cost per person.

### What are the benefits of using Key West Rides?

Key West Rides offers the convenience and comfort of a private ride with the efficiency, speed, and affordability of public transport. It also contributes to sustainability by reducing the number of vehicles on the road, lowering congestion and CO2 emissions.

### How can I get help or provide feedback?

For questions or assistance, you can reach out to the support team via email at kwdot@cityofkewyest-fl.gov. If you are enjoying your experience, you are encouraged to leave a 5-star rating.

## Version history (last 5 releases)

### 4.29.1 — 2026-08-20

Performance improvements and bug fixes

### 4.27.16 — 2026-07-16

Performance improvements and bug fixes

### 4.27.1 — 2026-05-11

Performance improvements and bug fixes

### 4.26.12 — 2026-04-26

Performance improvements and bug fixes

### 4.26.10 — 2026-03-11

Performance improvements and bug fixes

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## More apps by Via Transportation, Inc.

- [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015)
- [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508)
- [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687)
- [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356)
- [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596)
- [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394)

All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*