# Keycafe — Share Your Keys

> IoT-enabled key management system for secure access control and tracking. (iPhone/iPad app by Keycafe Inc..)

- Source: https://appshunter.io/ios/app/keycafe/id1233211301 (this page in markdown: same URL + `.md`)
- Developer: [Keycafe Inc.](https://appshunter.io/developer/1233211300)
- Category: Travel
- Price: Free
- Rating: 4.70/5 from 330 App Store ratings · 39 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 7 MB
- Languages: American English
- Released: 2018-06-22
- Data updated: 2026-08-14
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/keycafe/id1233211301/reviews.md

## What is Keycafe?

Keycafe is a key management system. Ideal to manage fleets of keys for property management, auto dealerships, car rental agencies, trucking companies, facilities, universities, hospitals, municipalities, commercial and retail offices.

This app works with an IOT connected key lockbox called a Keycafe SmartBox.  You can purchase your own SmartBox or use our publicly distributed SmartBoxes in 50 cities around the world. 

- Control who has access to your keys down to the minute
- Provide anytime access to your staff, contractors and guests 
- Complete history of who accessed your keys
- Never lose track of keys again
- Real-time photo ID verification

The distributed network of public locations is ideal for busy urbanites participating in the on-demand economy for cleaning, dog walking, package delivery, Home services, property management and real estate.  As well as for the sharing economy, for Airbnb and Guesty.   Who do you need to let in? 

The service is currently available in the following cities: New York, Vancouver, Toronto, Montreal, Victoria, San Francisco, Seattle, Chicago, Boston, Los Angeles, San Diego, Paris, Lyon, Marseille, London, Edinburgh, Amsterdam, Rome, Florence, Madrid, Barcelona, Lisbon, Copenhagen, Tokyo, Nagasaki, Miami, Washington DC, Koloa, Atlanta, Baltimore, Charlotte, Dallas, Denver, Indianapolis, Oakland, Portland, Austin, Sydney, Melbourne.  More cities coming soon. Sign up on our site at www.keycafe.com/locations to be notified when we launch a location near you!

## Key features

- Control access to keys by minute
- Provide anytime access to staff/guests
- Complete access history tracking
- Real-time photo ID verification
- Manage fleets of keys
- Utilize public smart lockbox network

## What do users think of Keycafe?

Overall sentiment: negative

**Pros**

- 👍 Great idea for service
- 👍 Works flawlessly sometimes
- 👍 Good for contactless key exchange
- 👍 Simplifies key exchanges

**Cons**

- 🐛 Clunky auto-refill
- 🐛 Impossible to connect/authenticate
- 💰 Very expensive
- 👎 Horrendous user interface
- 👎 System is unreliable
- 👎 Keys often lost in box
- 👎 Box goes offline constantly
- 👎 App doesn't work offline
- 👎 Too many steps for access
- 👎 Privacy concerns with data collection
- 👎 App doesn't load
- 👎 Inconvenient payment conditions
- 👎 Poor customer service
- 👎 Unintuitive and difficult setup
- 👎 Business hours limit access

**Commonly reported bugs**

- Bug to authenticate when opening account
- System offline frequently
- Touchscreen unresponsive
- Codes not working
- Box disconnected multiple times
- Fob not scanning
- App doesn't import key from host
- App doesn't open/stuck on loading screen
- App not working most of the time
- 24/7 chat link not working
- Customer service calls on hold indefinitely
- App doesn't load on iOS
- Locker would not scan fob when returning

**Most requested features**

- Option to turn off auto-refill
- Improve app interface design
- Provide better instructions for setup
- Allow offline functionality for codes
- Improve customer support responsiveness
- Clarify payment terms and conditions
- Allow guests to see PIN without app download

## Recent user reviews (10 of 39)

All indexed reviews: https://appshunter.io/ios/app/keycafe/id1233211301/reviews.md

### 1/5 — Beware clunky auto refill

*2026-05-11, version 3.13*

No way to turn off auto refill so once you start using the app you’re stuck always with a balance of more than 25$.

### 5/5 — Impossible to properly Connect

*2025-06-02, version 3.13*

I try to open an account but there is is a bug to autentify. Costumer service contacted : they just considère i’m not capable to properly type my password (While automatically manage by Windows)
I really wanted to use and pay for this service but it is just impossible 
Increadible to see such situation.
Kit a good sign for the rest of the service….

### 3/5 — Price

*2025-03-07, version 3.13*

Very expensive!

### 4/5 — Great system - meh interface

*2024-08-14, version 3.13*

Keycafe’s system is great and works flawlessly almost every time. The actual app looks like it was developed in some random guys basement. Hard to market an app when it looks like it belongs on the original iPhone

### 1/5 — Service commercial déplorable

*2024-03-01, version 3.13*

Bonjour,
Expérience désastreuse avec le service commercial de Keycafe, très peu de retour sur les différentes sollicitations faites au service commercial, promesse de remboursement écrite mais non effectuées malgrés les demandes...
Nos relations commerciales avaient cependant très bien commencées, dommage car le produit fonctionne parfaitement bien

### 1/5 — Has never worked for me

*2024-01-17, version 3.13*

I have tried to use this system when staying at a rental property four times now (so, picking keys up four times, dropping them off four times) and it has not worked on any of those occasions. It literally just does not work. Sometimes the system is off-line, sometimes the touchscreen just doesn’t respond, sometimes the codes don’t work, and so on. I’m a fairly tech savvy person and I don’t believe the error is on my end. Each time I have called support and spent 30-60 minutes being walked through various trouble shooting steps. I assume this would be a good system if it were reliable, but in my experience, it is not.

### 1/5 — Dont use keycafe

*2023-09-17, version 3.13*

Keycafe is a trash product.

### 4/5 — Buena. Tendría que mejorar la introducción.

*2023-07-24*

Una vez que le sacas la mano a como funciona la app. Es muy buena. Siempre y te da varias obvio es específicas para poder hacer con el lockbox. Al comienzo la app no te explica muy bien el tema de cómo configurar un lock público con tu perfil. Tuve que llamar al número que es 24horas. Y me ayudaron a entender todo. Y eso que yo soy un chico de 22 años. Me llevo bien con la tecnología y me costo. No me quiero imaginar alguien mayor. Se vuelve loco. Pasa que no te explican bien.

### 1/5 — Stupid

*2023-02-08, version 3.13*

I never something’s has to be simple so stupidely complexed and expensive

### 3/5 — Good service but abusive payment conditions

*2022-12-30, version 3.13*

The service is very good but after a few weeks you will discover they top up on you card as if it was their own. I used 25€ of service and they decided to take 60€. They will explain you they can do it because it is hidden somewhere in the T&C. This is scam. Avoid.

## Frequently asked questions about Keycafe

### What does the Keycafe app do?

The Keycafe app is a key management system that works with Keycafe SmartBoxes. It allows you to control who has access to your keys, track when they are accessed, and verify users with photo ID. This is ideal for managing keys for businesses, property rentals, and the sharing economy.

### How does Keycafe manage keys?

The app connects to Keycafe SmartBoxes, which are IoT-enabled lockboxes. You can grant access to specific individuals for set periods, and the app records all access events. This ensures you always know who has accessed your keys and when.

### Is Keycafe free to use?

The app itself is free to download and use. However, it requires a Keycafe SmartBox, which can be purchased, or you can utilize their network of publicly distributed SmartBoxes in various cities. Usage of the service may involve costs associated with the SmartBox hardware or rental.

### What kind of businesses can use Keycafe?

Keycafe is designed for a wide range of businesses, including property management, auto dealerships, car rental agencies, trucking companies, facilities, universities, hospitals, municipalities, and commercial/retail offices. It's also beneficial for those in the sharing economy like Airbnb hosts and service providers.

### Where can I find a Keycafe SmartBox?

Keycafe has a distributed network of public SmartBoxes in over 50 cities worldwide, including major locations in North America, Europe, and Asia. You can check their website for a list of available cities and sign up to be notified when a location launches near you.

## Version history (last 5 releases)

### 3.13 — 2021-11-29

Bug fixes and performance improvements.

### 3.10.9 — 2021-03-31

Bug fixes and performance enhancements.

### 3.10 — 2020-11-28

Bug fixes and performance improvements.

### 3.6.11 — 2020-04-23

- We’ve added search so you can quickly find a key or booking in-app
- Key owners will now receive push notifications for key pickups and drop offs
- Key owners can now invite someone else to setup a new key at a Keycafe location
- Bug fixes and performance improvements.

### 3.6.1 — 2019-12-14

Bug fixes and improvements

## Apps similar to Keycafe

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Xcity - Store Locator](https://appshunter.io/ios/app/xcity-store-locator/id6743430206) | — | Free | Travel |
| [Yanbada](https://appshunter.io/ios/app/yanbada/id1661472820) | — | Free | Travel |
| [LUGGit: Luggage Storage](https://appshunter.io/ios/app/luggit-luggage-storage/id1458490447) | 4.8 (88) | Free | Travel |
| [Vibemap: Local events & travel](https://appshunter.io/ios/app/vibemap-local-events-and-travel/id1496385897) | 4.5 (73) | Free | Travel |
| [Explorest - Photo Locations](https://appshunter.io/ios/app/explorest-photo-locations/id1227446332) | 4.4 (1,042) | Free | Travel |
| [StoreMe Luggage Storage](https://appshunter.io/ios/app/storeme-luggage-storage/id1321893517) | 4.6 (101) | Free | Travel |

## Related topics

[zkey](https://appshunter.io/ios/topics/zkey) · [vip key](https://appshunter.io/ios/topics/vip-key) · [opendoor key](https://appshunter.io/ios/topics/opendoor-key) · [netpark key tracker](https://appshunter.io/ios/topics/netpark-key-tracker) · [mews digital key](https://appshunter.io/ios/topics/mews-digital-key) · [wyndham key](https://appshunter.io/ios/topics/wyndham-key) · [opendoor key app](https://appshunter.io/ios/topics/opendoor-key-app) · [key4](https://appshunter.io/ios/topics/key4) · [frank key building supplies](https://appshunter.io/ios/topics/frank-key-building-supplies) · [xkey](https://appshunter.io/ios/topics/xkey)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*