# (KeyMobile) — user reviews > 94 indexed App Store user reviews of (KeyMobile) by Keystone Banking, rated 3.10/5 from 297 ratings. - Source: https://appshunter.io/ios/app/keymobile/id1332114961/reviews - App overview in markdown: https://appshunter.io/ios/app/keymobile/id1332114961.md - Rating breakdown: 5★ 114 · 4★ 25 · 3★ 27 · 2★ 33 · 1★ 98 ## What do users think of (KeyMobile)? Overall sentiment: negative **Pros** - 👍 Excellent app - 🚀 Fast and smooth - 🔒 Secure banking **Cons** - 🐛 Frequent crashes - 🐛 Unreliable transactions - 🐛 Buggy and unpredictable - 🕰️ Slow and unresponsive - 🤔 Poor customer service - 🤯 Frustrating user experience **Commonly reported bugs** - Unable to login or access account - Transactions failing or not reflecting - App crashing or freezing frequently - Compatibility issues with newer devices - Incorrect account balances or transaction records **Most requested features** - Add support for more payment platforms - Improve transaction history and statements - Provide better error messaging and troubleshooting - Streamline login and authentication process - Enhance app stability and performance ## Newest reviews (17 of 94) ### 2/5 — Unnecessary 500 naira withhold *2026-06-19, version 5.1.24* An agent walked up to me and convinced me to create an account and after creating my account and depositing 1000 naira they held back 500 and called it account management charges or whatever That is totally unfair and unnecessary Because when I intitally asked I was told I would have access to my 1k.. yes it may seem like one thousand naira is not so much of a big deal but the insincerity is what is pissing me off. I should’ve been informed of all this from the start What do you mean I cannot have access to my 500 naira again “it is reflecting” but I can’t have access to it???!! Abi since when did Nigerian banks start doing that I regret creating an account with this bank and I highly highly do NOT recommend At the end of the day I could only withdraw back 450 out of 1000 because of the unnecessary OTP charges too This is absolutely the worst bank account I have ever created ### 1/5 — App not working *2025-02-16, version 5.1.17* No prior notice of shutdown of services. Up till now my online banking app is not working I can’t login ### 1/5 — 😢 *2025-02-16, version 5.1.17* I regret banking with keystone ### 2/5 — Anonymous *2025-02-15* The app is very unpredictable, it can decide to not log in for no reason, and till date it’s hard to to see transaction records on the app, and when u managed to see, it doesn’t go beyond one page. the only positive thing is on it best day it’s very fast in dispensing funds. **Developer response:** Hello abdulgibrima, Thank you for writing to us. Our sincere apologies for your experience. Please provide your account details and share your experience with us in details via mail; contactcentre@keystonebankng.com or alternatively call us on 070020003000, 01-4485742, and 02013448668 for further review and assistance. Thank you. ^Ifeoluwa. ### 1/5 — Nonsense App, it’s got me a lot of debit not yet refund me back my money even after several reports *2024-12-05, version 5.1.10* Bad  ### 2/5 — Bank App *2024-10-30, version 5.1.8* I don’t know why I can’t get into my bank app I forget the password when I try to reset it don’t let me I don’t know why ### 1/5 — Worst bank application *2024-08-01* Keystone bank really need to overhaul everything that has to do with this application. Honestly it is easier trekking from Borno to Calabar than making a simple money transfer on this app. Worst bank app I’ve ever used! **Developer response:** Hello Corels🌿, thank you for writing to us. We apologize for the inconvenience caused. Please provide your account number and share your experience via email to contactcentre@keystonebankng.com or call 070020003000 for verbal clarification and assistance. We look forward to hearing from you. ^Ifeoluwa. ### 1/5 — Complaint *2024-06-14, version 5.1.5* The worst bank! always having network issues..whenever you need them,they fail you. ### 1/5 — I can’t transfer from my keystone account to an Opay account which bad *2024-06-10, version 5.1.5* Everytime I try, an option for Opay doesn’t come up and it’s frustrating ### 1/5 — Not Opening *2023-12-14, version 5.1.4* The KeyMobile does not open on my iPhone 6. It doesn’t even open to the point where I’m supposed to put my credentials. Please, do something about it. ### 1/5 — WACKHEAD DEVELOPER *2023-11-21, version 5.1.4* Previous version had better and seamless interactions. Crap. ### 1/5 — What’s Happening *2023-11-15, version 5.1.13* Why can’t I access my receipts That’s the main reason for downloading this App in the first place and why can’t I send a message/complaint from the App Nawa o ### 1/5 — Unsatisfactory *2023-10-31* Despite updating to the new version, one can’t still transfer to all banks. Keystone is a disgrace to the banking industry. What a sham app. I will have to transfer to other banks before i can transfer to my preferred bank. Double expenses. Waste of time, data and resources. SMH **Developer response:** Hello honeybadgerng, thank you for writing to us. Our sincere apologies for your experience. Please provide your account details and share your experience with us in details via mail; contactcentre@keystonebankng.com or alternatively call us on 070020003000 07046004000 or 01-4485742 for further review and assistance. Thank you. ^Kelechi. ### 2/5 — Username *2023-10-18, version 5.1.13* I forgot my username and I have been trying to recovering but unfortunately there’s no description that says how to recover my username ### 1/5 — Improve *2023-10-14, version 5.1.13* If there’s a zero or no star that’s what keystone deserves. Worst ever bank and app…. ### 1/5 — Unable to transfer *2023-10-04, version 5.1.13* The app updated on its own Nd now I no longer can transfer. It enabled 2FA on its own, I can't turn it off it rejects my pin and tells me invalid pin then when I want to transfer it says "Unable to complete transaction, please try again - 200". Please fix this or revert me at least to the previous version... ### 1/5 — Why can’t i transact ? Check what it’s continually asking me to update app!! *2023-10-03, version 5.1.13* Check the bug if update app and fix !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Hhh *2026-08-18* You guys don’t even deserve a quarter star .. Have been using your bank for years now and everyday your bank gives me a reason to close the account Cause why am I being debited 5k monthly and I just updated the app I can’t transfer Am told to enable bank transfer which is already enabled **Developer response:** Hello Someone who cares Flo, Thank you for writing to us. We apologize for your experience. Please provide your account details and share your experience with us in details via mail; contactcentre@keystonebankng.com or alternatively call us on 070020003000, 02014485743 or +2342013448668 for further review and assistance. Thank you. ^Itoro ### 1/5 — Most worst bank ever *2026-06-10, version 5.1.24* Sack your web or your app design I cuss the day that o download this rubbish app ### 1/5 — I will rate the app 0 *2026-03-23, version 5.1.22* U can’t transfer successfully using this app . ### 1/5 — Frustration App *2026-03-13, version 5.1.22* This app stresses any user with unnecessary long procedures and still fail to give successful transaction. Either it tells you error occurred or fails to connect. I spent days trying to make a single transaction. Once I withdraw all my money, I don’t think I will ever use it again. ### 1/5 — The bank app is bad *2025-12-06, version 5.1.22* Very bad not even deserve a star ### 1/5 — What’s all this nonsense *2025-11-20, version 5.1.22* Can’t even check my own transaction details and they removed my money countless of times like you guys are thief’s and that’s not doing anything about it ### 1/5 — Who cares *2025-10-22, version 5.1.22* The most stupid bank I’ve ever bank with .. regretting banking with ‘em ### 1/5 — Worst User Experience *2025-08-31, version 5.1.22* Worst app ever created. The developers did a poor job. Very unprofessional, unreliable. Transfer to other banks fails everytime. This app should be taken down. ASAP ### 1/5 — Time Wasters *2025-07-02, version 5.1.21* I recently requested an update to my mobile number on my Keystone Bank account so I could resume using the mobile app. What should have been a straightforward process turned into nearly four weeks of back and forth with no resolution in sight. Despite my patience, there was little to no progress, and eventually I had to give up and notify the bank that I was no longer interested. In contrast, I made the same request with another bank, and it was completed within a couple of days — a reminder that efficient service is not too much to expect. Keystone Bank needs to seriously re-evaluate its customer service processes. Delays and inefficiencies like this don’t just cause frustration — they push loyal customers to leave. With so many alternatives available, no one should have to tolerate such poor responsiveness. Disappointed, but moving on ### 1/5 — Unsatisfactory *2025-03-08, version 5.1.17* Never come across a useless mobile banking app than this… it’s the most annoying app ever created.. clueless and disgusting. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-01-04, version 5.1.22* Excellent ### 5/5 — Good *2024-11-30, version 5.1.10* A good bank with an easy application. ### 5/5 — The app of the century! *2023-10-05* This improvement is so nice and smooth. It is obvious that a lot of work has gone into this update and I give Kudos to Keystone Bank for giving us this new experience. The app is more secured, easier to use, shorter turn around time to conclude a transaction and easy to navigate. This is impressive!!! **Developer response:** Hello Olori!, thank you for writing to us. We appreciate the kind remarks and appreciate your valued patronage. Thank you for choosing Keystone Bank. ^Kelechi. ### 5/5 — Angry and frustrated *2022-10-20* I have been trying to use my app and it’s not working not even showing I have updated it and I have delete it like more than 5 times still same **Developer response:** Hello Esteemed Customer thank you for writing to us. Our sincerest apologies for your experience. Kindly provide your account details and share with us the error response encountered to contactcentre@keystonebankng.com for further review and advise. Thank you. ^SEYI ### 5/5 — I can’t access the app,. It is refusing to open *2022-08-03* Why does the app keep shutting down anytime I tried to open it ? I was using it before I had account reset issues and now I have the required login and password but the app is refusing to open,.. please I need help with this because it is frustrating me **Developer response:** Hello Esteemed Customer, thank you for writing to us. Our sincerest apologies for your experience. Please provide your account number and confirm your device type to contactcentre@keystonebankng.com for further review and advise. Alternatively, you can reach us on 070020003000 07046004000 or 01-4485742 for assistance. Thank you. ^SEYI ### 5/5 — I regret ever using this bank *2022-05-01* I regretted ever using this bank, it will surely disgrace you when you need to do a fund transfer. So useless **Developer response:** Hello alhnalljjdj, thank you for writing to us. Our sincerest apologies for your experience. Please share your experience with us and provide your details to contactcentre@keystonebankng.com for review. We look forward to hearing from you as soon as possible. ^SEYI ### 5/5 — Update *2022-03-22* Update the bank app and also enable pay bills. The app doesn’t have the full dstv bill option **Developer response:** Hello WestCreedx, thank you for writing to us. Our sincerest apologies for your experience. Please be informed the application has been updated with more pay bill options. We advise you update the application and enjoy our seamless services. Kindly reach out to us at contactcentre@keystonebankng.com if issue persists or alternatively call us on 070020003000 07046004000 or 01-4485742 for verbal clarification and assistance. Thank you. ^SEYI ### 5/5 — The most stupid bank I ever know *2021-12-07* Every stupid and annoying app very slow connection! ### 5/5 — Fantastic and easy to use *2021-03-18* Best app in Nigerian banking right now. Fir such a small bank, they’re clearly big on technology which is the way of the future. Nice app. ### 5/5 — Keymobile *2021-03-03* This app has gone through a super transformation. The speed and functionality is top notch. Great work team. Looking forward to more features --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*