# KF Rewards — user reviews > 51 indexed App Store user reviews of KF Rewards by Paytronix Systems Inc, rated 4.00/5 from 132 ratings. - Source: https://appshunter.io/ios/app/kf-rewards/id1637638132/reviews - App overview in markdown: https://appshunter.io/ios/app/kf-rewards/id1637638132.md - Rating breakdown: 5★ 81 · 4★ 16 · 3★ 6 · 2★ 8 · 1★ 21 ## What do users think of KF Rewards? Overall sentiment: negative **Pros** - 👍 Tasty food, especially kolaches - 👍 Good people and service - 👍 Fresh and cooked to perfection - 👍 Convenient location - 👍 Easy to use app (for some) - 👍 Quick service **Cons** - 🐛 Clunky app design - 🐛 Outdated graphics - 🐛 Rewards system issues - 🐛 App frequently not working - 🐛 Order inaccuracies (missing items, wrong items) - 🐛 Long wait times for mobile orders - 🐛 Inability to cancel orders - 🐛 Poor staff communication/training - 🐛 App errors and glitches - 🐛 No drinks available (except large party size) - 🐛 Credit not issued - 🐛 App requires too much personal data - 🐛 Cold food - 🐛 Forced credit card usage - 🐛 App not tracking purchases **Commonly reported bugs** - App keeps saying 'in progress' when order is ready - App does not let you cancel orders - App throws errors during checkout - App has Paytronics error codes - App has invalid token issues - Inability to add credit cards - Accounts mixed up with other people - App does not track purchases - Password reset gives an error - App crashes or won't open - App setup page errors - App is not updated or functional **Most requested features** - More intuitive rewards system - See qualifying rewards automatically - App to be more polished - Ability to upload receipts for points - Support for Apple Pay - Option to pay at the restaurant - Documentation for 'check-in' feature - Option to pay cash - More appealing UI - Implement 'Sign in with Apple' - Fix password reset errors - Include all locations in favorite selection ## Newest reviews (12 of 51) ### 4/5 — Great service good food, clunky app design *2026-07-04, version 25.12.2025090201* The graphics look outdated but besides that it works like a charm every time. I do wish the rewards were slightly more intuitive and you could see what rewards you qualify for and can automatically choose that reward with points. But I can’t complain KF brings me nostalgia every time I am able to get it. Just wish the app was more polished. ### 3/5 — Don’t trust Updates + Staff not great *2026-05-21, version 25.12.2025090201* I ordered four kolaches on the app and was waiting. The app kept saying “in progress” but it wasn’t a big order and there were not a lot of people so I went in. My order was already bagged and sitting under the counter! I don’t know if the staff has to send updates to their system or it’s something else but my order still said “in progress.” Okay, now the staff person with whom I spoke: I stated my purpose for there and she found my order. She grabbed the bag with my order then looked around lost THEN put it back under the counter! WTH I must’ve given her a funny look because she asked “mobile order?” I said Yes and my name. She looked around again and I even stated how many items in order. She repeated my name back to me in a question and I said yes. She produced the bag again then handed it to me. That’s when I know for sure I gave her a quizzical look then walked out. The icing on top of this clusterbiff was that the app still said “in progress.” This app is bad but so was staff so KF needs to refine some things. I still love the kolaches but I know to set aside more time for this place. (It’s the only one by my work so I don’t want to go to another location in a different city.) ### 2/5 — Mobile order *2026-04-13, version 25.12.2025090201* I ordered at the app to save time before I got to the store. I tried to cancel less than a minute after I placed the order when it said it would take over 30 minutes for two kolaches but the app would t let me cancel. I went inside the store to online orders, yes it was busy but not one employee acknowledged me for almost 10 minutes. I was only acknowledged when a customer at the register asked if I had a question. I ended up leaving, without my order. ### 2/5 — What are you doing with your app? *2026-01-23, version 25.12.2025090201* Used app for last 3 years..Then for 2026 you threw me out???Now I do not have the app anywhere including my App Library!!!? Can you make it right? Made purchase today 1/23/2026 Thank you Baller 10.5 ### 2/5 — Skip The App, Eternally Frustrating *2025-07-25, version 24.10.2024072401* Invalid token, inability to add credit cards that are perfectly fine, accounts that are mixed up with other people … the rewards system seems to be a mess too. When I check in, in the store, they have different name and phone number for me. I correct it in the app and it’s good for a short period of time and it gets changed back. Things are a mess right now, hopefully one day they get it sorted out. Skip the app for now. ### 4/5 — Excellent service *2025-06-20, version 24.10.2024072401* The flavors were all excellent. The only thing we noticed was that the bread was more doughy and dense than before. Very efficient, great customer service. ### 4/5 — Drinks? *2025-05-19, version 24.10.2024072401* I like the app but there is no drinks unless you’d like a huge party size coffee for your office staff. ### 3/5 — Credit *2025-05-02, version 24.10.2024072401* Was to be issued a credit for an order I did not get and credit was not issued. ### 4/5 — Nice neighborhood place *2025-03-30, version 24.10.2024072401* It’s not fancy, but what they do, they do well. VERY good people. App is unique if you join their rewards program, but staff will walk you through once and then you’re good to go. The rewards are good. The spinach and cheese kolaches are really tasty, but the muffins are out of this world. They bake them fresh upon ordering, so I order online and then pick them up later, warm and right out of the oven. Yum! ### 4/5 — Love it! *2024-09-28, version 24.10.2024072401* I’ve discovered this closer location and am thrilled! Nice, big eating space and quick service! ### 2/5 — Missing Points 👻 *2024-09-03, version 24.10.2024072401* What’s the point of ordering on the app/online if I still have to submit a request to add my points manually? I feel like that should have been on the first page of the requirements document. ### 2/5 — App Needs Work *2024-04-20, version 23.26.2023122802* Lots of error messages when trying to checkout. Ultimately wasn’t even able to order online and had to go into the store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bummer *2026-05-14, version 25.12.2025090201* Ordered on the app and it said order will be ready by 9:43, I got there about 9:35, told them that I was just waiting and wanted to let them know I was here. They said it’s going to be an hour until my order was ready. They cancelled it for me but they said it’ll take at most 5 business days to get my refund ### 1/5 — Doesn’t let you cancel order *2026-04-28, version 25.12.2025090201* Does not let you cancel order - even when store is asking you to, because they are out of the items you ordered. ### 1/5 — Rewards Account *2026-01-25, version 25.12.2025090201* This like the 3rd time I’ve had to create a new account because you keep changing the reward system. Honestly a scam ### 1/5 — Bad service three times in a row *2025-11-10, version 25.12.2025090201* This is the third online order I have placed only to get there and what I ordered online is out of stock and has been replaced with “something similar” without asking me first to see if I want the replacement. Kolache Factory needs a better inventory system for online ordering. Also, I don’t like that there is nowhere in the actual app to leave a review. ### 1/5 — App Issues *2025-09-16, version 25.12.2025090201* I keep getting Paytronics error codes in the app. ??? Can’t even use the app anymore so all credits accrued are now useless. ### 1/5 — Rewards *2025-02-17, version 24.10.2024072401* Won’t let me register!! ### 1/5 — Don’t bother with this *2024-08-30, version 24.10.2024072401* There is no point in doing this because the people will not prepare your order until you arrive. So by the time you get to the store at the time they said (typically 30+ minutes) they don’t have the items ready and ask you to wait an additional 20 minutes for your order. ### 1/5 — Check your order before leaving. The store will not answer your call. *2024-02-04, version 23.26.2023122802* Check you order before you leave if you order to go or on the app. I had 3 missing on my order and tried calling the store with no answer. ### 1/5 — Follow Directions *2024-01-28, version 23.26.2023122802* App is ok but service is lacking. I ask for separate bagging to avoid people eating the kolaches someone else wanted, & they put them all in one box. I asked for the kolaches to be warmed up, and they’re almost ice cold. The whole point of the app is to avoid ambiguity. They don’t read or don’t care. I paid $50 for four drinks and thirteen kolaches. For the cost, they shouldn’t have missed instructions. We’re done. We’ll be saving lots of money and losing some weight by avoiding this place! ### 1/5 — Bad customer service *2023-12-29, version 23.10.2023052503* I just got my order delivered from Cinco ranch location. It’s Missing 3 items and they asked me to go pick them up and get one extra for free!! Why did I pay delivery fee if I will end up going to the store?!?! After a very stupid long argument they decided to pay a refund and I ended up paying delivery fee for an incomplete order and having a very bad start of the day! ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2026-06-10, version 25.12.2025090201* These little sandwiches are the greatest. So tasty I come over to Brentwood Mo from Illinois. Truly worth it! ### 5/5 — Outstanding *2025-09-05, version 25.12.2025090201* Good atmosphere and the food is always fresh and cooked to perfection. ### 5/5 — Best store *2025-08-25, version 24.10.2024072401* I’ve been eating breakfast almost everyday at the spring green store in Katy. The staff is amazing and the kolaches are better here than any store around ### 5/5 — Kim Sarkar *2025-08-04, version 24.10.2024072401* This place is so kind and helpful. They are always polite and accommodating. The kolaches and coffee drinks are a delightful! ♥️ ### 5/5 — App works perfectly *2025-02-13, version 24.10.2024072401* The app is very consistent and I’ve never had a problem with an order. Very easy to use. ### 5/5 — Best foods *2025-02-10, version 24.10.2024072401* The best kolaches ngl And kinda the only thing I eat ### 5/5 — Recommend! *2024-10-16, version 24.10.2024072401* Great service and food was delicious 🙂 ### 5/5 — Absolutely Amazing!!! *2024-07-02, version 23.26.2023122802* The food was amazing and don’t forget the service. As soon as I got there the kolaches were ready and nice and warm. Honestly top 5 breakfasts I’ve had. Some flavors to recommend are the ham & cheese, the pizza, and the sausage egg and cheese. ### 5/5 — Love Kolaches *2024-06-18, version 23.26.2023122802* So happy we have this place near both our home and work! Best when fresh and hot. The staff is very nice and helpful. Best quick breakfast with an option for each family member. ### 5/5 — New issue *2023-04-30* My app was working just fine till around April Now I can’t even open my app Contacted app support hopefully the (can) fix this issue **Developer response:** Thank you for the five stars. We hope you are continuing to enjoy your rewards. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*