# KFC US: Ordering & Delivery — user reviews > 524 indexed App Store user reviews of KFC US by Kentucky Fried Chicken, rated 4.10/5 from 11,621 ratings. - Source: https://appshunter.io/ios/app/kfc-us-ordering-and-delivery/id1538999662/reviews - App overview in markdown: https://appshunter.io/ios/app/kfc-us-ordering-and-delivery/id1538999662.md - Rating breakdown: 5★ 7,858 · 4★ 1,021 · 3★ 433 · 2★ 335 · 1★ 1,974 ## What do users think of KFC US? Overall sentiment: negative **Pros** - 🚀 Fast and convenient app - 💰 Excellent rewards program - 📲 Easy to navigate and order **Cons** - 🐛 App issues and bugs - 🕰️ Delayed order processing - 🚫 Missing menu items and customization - 💳 Unreliable payment processing **Commonly reported bugs** - App crashes and freezes - Incorrect store hours and inventory - Payment issues and failed orders **Most requested features** - Ability to customize chicken orders - Improved communication on order status - Loyalty rewards and exclusive deals ## Newest reviews (19 of 524) ### 3/5 — Great rewards, faulty payment system *2026-08-29, version 2026.8.0* I am going to separate the business operations from the app and discuss the later only. As after all the business locations are not operating actively with the app in a manner that influences the behavior of the app beyond basic notifications. That said, the key reasons I have the app are the same as I would have for any other rewards app, that being : 1. The rewards themselves 2. The opportunity to work in my order for as long as I please such that I get my full money’s worth in terms of quantity:cost. The rewards and offers are really great, unlike no other app out there. They are very generous and are structured in a way that after you purchase one item with a certain reward, it generally will reappear the next day for use again. They last for about 7-6 days per reward, so if you are a frequent customer such as myself, you can get a decent amount of food for free. Such as is with the potato wedges. I’ve been able to get upwards of 7 free LARGE potato wedges across the past 4 or 3 weeks. Which would have otherwise been a total of about $35. The only negative thing about the app is the payment process. I have had to - for the past 2 and a half months, pay with gift cards that I purchase online via services such as perfectgift, only to be used for one time purchases on the app. It is a massive hassle and makes it confusing as I am only doing it due to the fact that I had a phone under that was linked to that perfectgift gift card provider that I no longer use. It’s really annoying. Other than that though the rewards make it worth it still, so it is coming to a 3 star review, as it is not even a thing that happens with just my own personal card too. A family member once let me use her card when I was visiting her so that she could place an order for me while driving to the nearest kfc, and using all the right information, it said the same thing it does for mine - that there was a problem processing my card. I would appreciate a fix being applied to the issue if possible. Other than that though. Keep it up. It works great and is a good deal having it if you discount the card issues that I face when using it. ### 2/5 — Remove Used Offers *2026-08-29, version 2026.8.0* If an offer has already been redeemed then remove it from the list of available offers. That’s not rocket science. ### 1/5 — Steals money *2026-08-12, version 2026.7.0* Made me wait over an hour and told me I couldn’t get my $30 back even though they didn’t have the food ### 2/5 — Not a true kfc app *2026-08-12, version 2026.7.0* Order was out of stock items and store manager called this app a 3rd party app not ran by stores and have to have them for refund and not in store it’s self ### 1/5 — Help *2026-08-12, version 2026.7.0* I don’t know who can answer this question but what happened to the kernel original recipe? ### 1/5 — I didn’t get my food through this app *2026-08-09, version 2026.7.0* I placed my order via this app and went to the store to pick up my food. They said they had nothing in their system and keep telling me I placed the order in a different store. I did choose the correct location and went to the correct store. And they refused to give my food and keep telling me they had nothing in their system. Then they want me to leave and refuse to offer any help. So bad. ### 1/5 — Cook quit. No food. *2026-08-08, version 2026.7.0* So I went for kfc for the first time in years and I really really really wanted that chicken but as soon as I got in there I found out people were waiting for 45+ minutes and no food. The employees had the audacity to not inform us that the cook on the job. At one point this guy asked “are they harvesting the chickens?” And this one guy with dyed red hair was looking at me funny. Not the apps fault but I am so mad ### 1/5 — App recommending item I can’t buy *2026-08-06, version 2026.7.0* Whenever I open the app it recommends a popcorn chicken combo, but selecting it causes an error, and it looks like popcorn chicken already gone? Bringing back popcorn chicken for only like two weeks is so disappointing, that was the only thing bringing me back to KFC. ### 1/5 — Needs ice option for drinks *2026-08-03, version 2026.7.0* All good but needs ice option for drinks ### 1/5 — Worst food app *2026-08-01, version 2026.7.0* Not sure why, but this app never works. I’m always stuck at the KFC logo and it never opens up. ### 1/5 — Deals not working *2026-07-31, version 2026.7.0* Deals sent via notifications are not avail in app. No support on app notifications ### 2/5 — Fix the offers *2026-07-31, version 2026.7.0* The amount of offers I get in the app for items that aren’t even sold within a 100 mile radius of me is absolutely insane. Even more annoying is when I get a massive splash screen that must be manually closed for an item that I cannot get. Surely y’all can afford a product manager, backend engineers, just someone to filter unavailable items based on inventory? ### 1/5 — Terrible App - Zero Stars *2026-07-31, version 2026.7.0* I would give it ZERO stars if I could. Unlike every other fast food app, the location isn’t updated based on your device location automatically and it doesn’t prompt you to confirm your order is going where you want it to. In addition there’s no option to cancel or redirect or get a refund if you mistakenly send it to the wrong store Restaurant refuses to cancel or refund money. So you’re just out of luck. Very poor design and customer service. Lost money twice in the past month. Never again. Deleted app and not returning to restaurant that screwed me over. ### 4/5 — Options for large sides *2026-07-31, version 2026.7.0* When I first started using the app I could select to upsize the regular size of potatoes in a combo. Now I have to buy it separately which is more costly and inconvenient. Don’t would be nice if that could be fixed. ### 1/5 — Ads and offers *2026-07-29, version 2026.7.0* I was surprised to see a credit card offer and other ads after I placed my order. Why? Deleted right after ### 1/5 — Rewards don’t work *2026-07-28, version 2026.6.0* Like another reviewer said, the rewards don’t work. You click the ‘reward’ button and nothing happens. Missed out on a free chicken sandwich because I couldn’t get it to work. Seems like a scam- “Here’s a reward, come buy stuff! Oops nevermind, no reward but you can still place your full price order”. KFC should get this fixed- this is how class action lawsuits happen. ### 1/5 — No good app *2026-07-27, version 2026.6.0* App is no good just freezing everything and doesn’t allow you to actually order I’ve deleted it and reinstalled and it’s still freezing so I’d just us the Uber Eats app 🙅🏾‍♂️ ### 1/5 — Bring back Popcorn Chicken *2026-07-27, version 2026.6.0* Till they bring back the popcorn chicken permanently, this app is less than useless. ### 1/5 — Doesn’t Work *2026-07-25, version 2026.6.0* The app doesn’t let you choose between original or extra crispy. It’s junk ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-09-04, version 2026.8.0* This app will not work for ordering anything online and you will lose your points for no reason at all ### 1/5 — “Do you want ads with that?” *2026-08-30, version 2026.8.0* Insane number of ads for cell phone service, streaming, and credit cards. ### 1/5 — App is not working on purpose *2026-08-30, version 2026.8.0* They make this app not function properly on purpose I have not even been able to order on here, there’s always some sort of bs error ### 1/5 — Weakest of the Fast Food Apps *2026-08-29, version 2026.8.0* Genuinely the most frustrating, poorly designed fast food app out there. Consistently disconnects. Had two orders back to back look different for me compared to what the KFC employees could see because of how they categorize certain food items, so they got the order completely wrong and I had to reorder and waste my lunch time. AI assistant constantly disconnected and the customer service portal crashes. Never had this happen in the McDonald’s/Taco Bell/Dutch Bros/Carl’s Jr apps. Absolutely abysmal app. Even after updates and reinstalling. Permissions all open. Yall are using AI to code your apps and it shows. ### 1/5 — No llegaron las bebidas *2026-08-28, version 2026.8.0* La verdad todo llegó menos las bebidas que pedí y esto ya pasó y no responden la llamada, si instrucciones de que tocaran el timbre pero nada, no me gustó para nada que no llegaran mis bebidas si las pedí y aparecen en el recibo ### 1/5 — No refund *2026-08-28, version 2026.8.0* If you make a mistake and order at the wrong location they will not give you a refund. ### 1/5 — Pokémon go promo *2026-08-24, version 2026.7.0* I downloaded and registered just to get the free Pokemon go code but then I realized it only works for Singapore people. So yeah. Not really the apps fault but I’m mad so 1 star. ### 1/5 — advance orders don’t work *2026-08-19, version 2026.7.0* Useless if ordering in advance (ie, not “asap”) - app stalls and does not send the order to the store. ### 1/5 — OVERPRICED *2026-08-18, version 2026.7.0* The deals SUCK and it’s the most overpriced trash ever! No joke $22 for an 8 piece ### 1/5 — App does not have accurate menu *2026-08-14, version 2026.7.0* Downloaded the app to get the Nashville Hot tender combo, for some reason it isn’t listed on the app to order at all, even though the KFC location is still selling it. Worst of all, there is no way to scan a receipt to get the points on all the money you spent if you get items that aren’t on the app, so it’s a lose lose. Not worth unless you never deviate from their basic offerings. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-29, version 2026.8.0* Good service on the app, greater food ### 5/5 — Excellent fried chicken and mash potatoes and yummy gravy !!! *2026-07-11, version 2026.6.0* I can’t wait to get off work and drive by my local KFC drive thru and get some delicious fried chicken , mash potatoes and gravy with a side of Mac& cheese to take home. Not to forget their delicious homemade biscuits !!!!! Come and get some !!! Yummy , scrumptious and plain ole homemade biscuits and gravy with their splendid mash potatoes. You won’t regret it! I know I don’t ever regret it!!! ### 5/5 — Best fried chicken *2026-07-03, version 2026.6.0* I remember eating this chicken when I was a kid. It always seemed to get better and better but those mashed potatoes and gravy is out of this world. ### 5/5 — KFC *2026-06-07, version 2026.5.0* I would just like to say the Ludington,MI KFC is awesome!! I am not good with doing an order online but after I messed it up the girl at the front register went beyond her service to help me. Want to say Thank You!! ### 5/5 — Bishop Lampkin *2026-04-29, version 2026.4.0* Wonderful ### 5/5 — great experience *2026-03-17, version 2026.2.1* The experience was great and the staff was friendly and helpful they help us and gave us a free box best experience ever!!! ### 5/5 — Great place *2026-01-03, version 2025.12.0* Great customer service! ### 5/5 — KFC *2025-10-03, version 2025.9.0* Good customer service love chicken ### 5/5 — Add Food *2025-08-26, version 2025.8.0* I love your Food But can you Please make Mash Potatoes and Mac in cheese Mixed together, I love that it’s so good Please?🙏💖 ### 5/5 — Best ever *2025-08-19, version 2025.8.0* What a pleasant place to have food. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*