# Kia eServices — user reviews > 106 indexed App Store user reviews of Kia eServices by Kia America, Inc., rated 2.10/5 from 526 ratings. - Source: https://appshunter.io/ios/app/kia-eservices/id588729103/reviews - App overview in markdown: https://appshunter.io/ios/app/kia-eservices/id588729103.md - Rating breakdown: 5★ 77 · 4★ 43 · 3★ 44 · 2★ 65 · 1★ 297 ## What do users think of Kia eServices? Overall sentiment: negative **Pros** - 👍 Plays music in car - 🚀 Connects to car - 🚀 Tracks vehicle information **Cons** - 🐛 App crashes frequently - 🐛 Unable to connect to server - 🐛 Login issues - 🐛 App not working as expected - 🐛 Useless app - 🐛 App not detecting issues - 🐛 Mileage not syncing correctly - 🐛 App not optimized for newer devices **Commonly reported bugs** - App unable to connect to car - App not recognizing account information - Password reset issues - Inconsistent app behavior **Most requested features** - Remote start capability - Remote climate control - Ability to change preferred dealer - Ability to update vehicle information - Better diagnostics and maintenance tracking - Improved app design and user experience ## Newest reviews (18 of 106) ### 2/5 — Cannot connect *2026-03-11, version 3.7.7* Keeps saying service is not available. Do we need to access a different way??? ### 2/5 — Used to be good *2026-03-08, version 3.7.7* App mostly says “Service Unavailable” or “Unable to Connect to Server” these days. ### 1/5 — App does not work *2025-02-28, version 3.7.7* App won’t let me log in after I register ### 1/5 — app broken *2025-02-21, version 3.7.7* write an app in 2025 that can recognize keyboard characters and send a password email ### 1/5 — Can't log on or reset my password *2025-02-16, version 3.7.7* I just downloaded the app and registered in it, setting my password. When I go to log on, the app says it doesn't recognize my email address or password. So I tap the "Reset Password" link and enter my email address. The app says that there is an error. So I try to register again, thinking that maybe I registered with an incorrect email address. The app tells me that email address is already registered. There is no contact info for support. So the app is unusable. ### 1/5 — No way to long back in *2025-01-29, version 3.7.7* This App keeps a ring up and now i cante ven long back in and use my cars services etc. Increíble how use leas this is. When reseting the password over and over doesnt help. ### 2/5 — No edit option *2024-11-26, version 3.7.7* I have been wanting to set speed alerts and curfew but there is no edit button anywhere. ### 1/5 — Will not download *2024-10-16, version 3.7.7* This app will not download on any of the phones I have tried ### 1/5 — Dosent work *2024-10-02, version 3.7.7* Dosent work. ### 1/5 — Useless App *2024-09-29, version 3.7.7* Another useless App by Kia. As much as I love Kia they have dropped the ball on giving their customers a useful FREE app like almost every other car manufacturer. ### 1/5 — Doesn’t work. *2024-08-17, version 3.7.6* I’ve been trying to connect for months now hoping it would go through, but nothing. I have a 2016 Kia optima SXL. After I am told to set a new pin it says, “data transmission failed. Please check your network connection.” I connected my hotspot to use my WiFi and I’m still getting the same message. ### 1/5 — Cannot detect my New Iphone 15 *2024-05-02, version 3.7.6* I wonder why it cannot detect my iphone which is connected to the car using a physical cable connection. It used to work before on my old iphone. Now this app is basically useless. ### 1/5 — Bad UI *2024-04-17, version 3.7.6* Cannot get it to work with my 16’ sorento ### 1/5 — This app is useless *2024-03-30, version 3.7.6* I wish I could give 0 stars. This app quite literally does nothing. ### 1/5 — Doesn’t sync anymore. *2024-03-24, version 3.7.6* I’m not sure what happened with the recent app update but diagnostic information from my panel no longer still syncs to the app….I’ve followed the instructions in the app to activate it….setup, UVO, Mycarzone, ….doesn’t work…I can no longer see my vehicles stats and it no longer updates. ### 1/5 — Can’t Even Log In *2024-03-02, version 3.7.6* The app consistently says I have the wrong password. Tried to reset password, “invalid service call”, made a new account, “wrong password”. ### 1/5 — App isn’t working saying server is out *2024-02-27, version 3.7.6* I recently purchased a Kia surento 2016 and I wanna use the app feature but it doesn’t work keeps saying try later ### 1/5 — Useless *2024-02-20, version 3.7.6* I’ve had my car for over 2 years and this app refuses to connect. It keeps giving me the error “data not transmitted. Check network connection”. Everything is connected, it just refuses to work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mad *2026-03-25, version 3.7.7* This app use to work wonderfully for my 2017 Kia Sorento, nothing now. I’ve been trying to use it to diagnose my car since my check engine light came on (which I’ve done in the past) it keeps giving me instructions for set up but nothing is working, I’m sure I know why the light is on being it just happened earlier this month and I just had my engine replaced last May (gas cap) I would still like to use the feature I was so use to using in the past highly disappointed with this being this was more convenient then going and having the code pulled to understand what was going on ### 1/5 — Mostly useless *2026-03-13, version 3.7.7* I value the parking minder feature but it rarely works. When my iPhone is connected to Apple Car Play, the app often says it’s not. And lately the app says KIA services are not available. Basically useless ### 1/5 — Won’t work *2026-03-12, version 3.7.7* Every time I try to register it says server error ### 1/5 — Can’t log in *2026-03-12, version 3.7.7* Update: I got a response to call into a number. I called in. They had no clue. They said they believe the app is no longer supported. Not sure why this is not documented here in the notes. Can’t log in anymore. Did they stop supporting older accounts/vehicles ### 1/5 — Can’t log in *2026-03-08, version 3.7.7* Can’t log in anymore. Did they stop supporting older accounts/vehicles ### 1/5 — Useless *2026-02-19, version 3.7.7* ‘15 Sorento with “eServices” that don’t do anything…. At this point the software in the car is so useless you can’t connect an iPhone to it without it crashing entirely. Literally having to rest the radio to get it to do anything. At this point we’re just using a Bluetooth fm transmitter. ### 1/5 — FAIL *2025-06-02, version 3.7.7* Will not let me link to my phone, always says FAIL ### 1/5 — Doesn’t work *2025-04-02, version 3.7.7* When you create a account it doesn’t allow you to log in after asking for new passwords over and over ### 1/5 — Login is impossible *2025-03-28, version 3.7.7* Login is impossible, unable to re-register. App, like Kia’s clearcoat paint is an ugly failure. ### 1/5 — Useless *2025-03-02, version 3.7.7* Can’t log in ## Most praised reviews (10 highest-rated) ### 5/5 — Title *2021-10-26, version 3.6.0* Wanted to offset some toxic negative ratings. Plays music in my car: 5 stars! ### 5/5 — Good app, dont confuse for other service *2019-03-16, version 3.4.3* This app does its job fine, if you’re having trouble, make sure its the correct app before you make the same mistake i did. ### 5/5 — Disappointed! Add remote start and remote climate control *2019-02-03, version 3.4.3* I just took delivery of a 2019 KIA Stinger GT2 (USA). I am a BMW conquest for KIA, something that I imagine that they were targeting with this model. Overall I am happy with the car, but I am very disappointed that remote start and remote climate control are not activated for USA vehicles. There is an app for the Canadian Stinger GT cars called UVO Intelligence. Please bring these features to USA models. I live in the northeast, and adding the above mentioned features would be very helpful. **Developer response:** We apologize for the concern you have experienced with UVO system. Please email your VIN, your name and contact number to UVO@KIACONSUMERAFFAIRS.COM and a member of our team will be happy to assist you. ^YP ### 5/5 — Very pleased customer *2018-11-08, version 3.3.8* Just bought a 2018 Stinger GT and I’m blown away by the options and features. Thank you Kia as a previous optima owner I am very impressed with the quality and options! ### 5/5 — Love it!! *2017-11-10, version 3.3.8* I really love the fact that I can see the history of my trips. I like to be in aware of everything I do and this has really helped me a lot. Keep up the good work! ### 4/5 — Broken App *2025-03-05, version 3.7.7* App worked for many years with our 2019 Sorento but now it continues to fail. Not a great loss since the app didn’t really do much to begin with. ### 4/5 — No funciona *2024-12-03, version 3.7.7* No funciona no sirve no pierdan su tiempo ### 4/5 — Enjoy the app *2019-02-21, version 3.4.3* Since the update, this app has worked great except for one exception. Don’t start your car with the app and leave your car running with phone plugged in and take your keys out. The car locks automatically and the key fob does not override it. ### 4/5 — Push to start *2019-01-17, version 3.4.3* I’ve been using this app for 2 years going onto 3 and the functions are awesome! What it’s hard to understand is why there’s no remote to start for vehicles equipped with push to start. UVO luxe and uvo link lets you start the engine through the app which is the same developer as this one. Hopefully there’s an update for this solution. ### 4/5 — App works great with car *2018-09-25, version 3.3.8* I have a 2014 Kia soul with Apple Carplay and this app connects and works great. Sure, the design of it could be updated but it functions as designed and for a car from 2014, has a good amount of features. I do wish that there was a way to sync it through bluetooth instead of the USB cable since I have an insurance tracker in the OBD port, which the car has me remove in order to sync with the app every time. Other wise works well. -P.S. Updated support for iPhone X, XS, and XS Max would be great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*