# Kia Owner's Manual (Official) — user reviews > 106 indexed App Store user reviews of Kia Owner's Manual (Official) by Kia Corporation, rated 1.57/5 from 30 ratings. - Source: https://appshunter.io/ios/app/kia-owners-manual-official/id1485829909/reviews - App overview in markdown: https://appshunter.io/ios/app/kia-owners-manual-official/id1485829909.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 24 ## What do users think of Kia Owner's Manual (Official)? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 👍 User-friendly interface - 🔒 Robust security features **Cons** - 🐛 Frequent crashes and bugs - ⚠️ Missing key features and models - 💤 Slow or non-existent updates - 🤔 Confusing navigation and setup **Commonly reported bugs** - Manual downloads failing or incomplete - Incorrect or outdated information - Compatibility issues with newer devices - Inability to select desired language or region **Most requested features** - Support for older and more models - Ability to search by VIN or license plate - Offline access to manuals - Integration with Kia Connect app ## Newest reviews (18 of 106) ### 2/5 — INCORRECT INFORMATION *2025-06-07, version 1.11* I have searched everywhere for a specific manual for my 2025 EV5 GTLine so the positive is that I have found one. Pity the first page talks about the 80% charge of the LiPO4 battery BUT the EV5 has a LiFePO4 battery that is quite different and is usually charged to a higher percentage. I hope the remaining information is correct for my car. ### 1/5 — Why asking my microphone permits?!!! *2025-02-16* I downloaded. And for order to using it, asking to give a permission for microphone and camera. Why? That is my concern. This app is not a helpful tool! Deleted right away. **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 2/5 — No manual *2025-02-07, version 1.11* Just picked up our EV6 and excited to check out the owners manual to explore the features not explained in the handover, only to find a blank ‘error’ page where the full owners manual should be. What the? ### 1/5 — No funciona *2025-01-28* Imposible descargar el manual del coche .Se queda la app bloqueada y no deja hacer absolutamente nada. **Developer response:** Si el problema continúa, envíe la siguiente información a la dirección de correo electrónico KiaOM@kia.com. 1) Nombre del modelo de su dispositivo 2) Su sistema operativo móvil 3) Una captura de pantalla del problema que estás experimentando. 4) País, vehículo, año del modelo, tipo de combustible registrado en la APP 5) Otra información relacionada ### 1/5 — No user manual for Kia Seltos 2024 *2025-01-20* I have purchased Kia Seltos 2024 model in Jan 2025. Saw message about this app in the Kia Connect app and downloaded. Realised, this app is not useful as there is no user manual for year 2024 Seltos ☹️ **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 1/5 — Pésima calidad de App *2025-01-11* El link del manual del Usuario (México) en la App, lleva a un documento en Francés. ¿No Verifican la Calidad de su App? Ya desinstalé y re-instalé la App. Mismo resultado. MAL. **Developer response:** Hola, le pedimos disculpas por cualquier inconveniente. Seguiremos actualizando el servicio. Gracias. ### 1/5 — Mal *2025-01-10* No aparece el año de mi vehículo **Developer response:** Hola, le pedimos disculpas por cualquier inconveniente. Seguiremos actualizando el servicio. Gracias. ### 1/5 — How About 2019 Kia Soul Plus *2025-01-03* Will this vehicle ever be supported in the Official Owner’s Manual? Why would you exclude it? Come on . . . **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 2/5 — Caren’s 2024 *2025-01-01* Caren’s 2024 model is yet to be updated **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 1/5 — Unbrauchbar *2024-12-29* Die App hat mal gute Dienste geleitstet, nun endet sie in einem Whitescreen ### 1/5 — Awful *2024-12-18, version 1.10* Wish I could give it a lower rating. Installed it, entered car details and nothing happened. ### 1/5 — Unbrauchbar *2024-12-17* Alles richtig ausgewählt: Land, Sprache, Modell. Was wird angezeigt: Asien, Australien und als Fahrzeug Stinger. Nichts davon wurde ausgewählt. Kompletter Kernschrott ### 1/5 — Don’t work manual Ev5 *2024-12-14* Where is manual of Ev5 **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 1/5 — My car year isn’t available *2024-12-06* I’ve been trying since July to get this app to work . It will only allow me to choose 2022 & 2023 . 2024 has different options. I’d really like an app that I can actually get my questions answered for the year I have & learn how to use this car. **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 2/5 — Sonet 2024 not available *2024-11-29* Could you add manual for Sonet 2024? The app is not updated to the new cars available on the road. ### 1/5 — Carnes 2024 unavailable *2024-11-24* Please update the latest carnes 2024 manual within the app! ### 1/5 — No manual for 2017 *2024-11-19* There’s no owners manual for 2017 Sorento. **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 1/5 — Kia Sonet 2024 model missing *2024-11-16* Kia Sonet model owners manual missing from the app ## Most critical reviews (10 lowest-rated) ### 1/5 — App no longer opens *2025-08-29, version 1.11* The app no longer opens. I get a network error message and then it goes into a loop and won’t close. I have removed the app and reinstalled and still the same error. There are still features of the 2024 Kia Sportage that I am trying to learn but alas no joy. You tube videos provide much better instruction. ### 1/5 — Don’t Bother *2025-07-04* Just like so many others, the manual for my 2023 Soul “can’t be found”. ### 1/5 — Owners manual not available anymore 🤷🏼‍♂️ *2025-06-20, version 1.11* What has happened to the kia Sorento GT Line AP. It’s blank & says unavailable. Totally useless when it’s needed. Sort it out please. ### 1/5 — Where is 2021,2022 ? *2025-06-19* Unable to use this app since I downloaded it because the model year for my Kia Sportage is not listed so I don’t understand how this app is supposed to help me ### 1/5 — Niro PHEV Missing *2025-06-16* Manual is Missing ### 1/5 — Owner manual not available *2025-06-10* Downloaded the app to have access to the digital version of the owner manual for one of the models that Kia is currently selling. After selecting the year (2025) and model of the car, the app returns the message: “Sorry, the requested digital owner’s manual cannot be found” The only other feature remaining is the warning indicator list, and that one is also incomplete ### 1/5 — John S *2025-06-09, version 1.11* Crashes after update. Owners manual is also inaccessible saying that the Stonic 2025 manual could not be found. Please fix this mess ### 1/5 — Ev 9 missing *2025-05-28, version 1.11* Download the app and all good for a week. Now there is nothing showing for my Ev 9. Deleted the app and reinstalled. Now I don’t see the EV 9 as a model choice ### 1/5 — Manual doesn’t load *2025-03-17, version 1.11* The manual no longer loads. I’ve tried re-downloading and still nothing. ### 1/5 — Useless *2025-02-26, version 1.11* No data. App looks great but every option I tried to look at for EV5 just had error message “missing data”. Special developers that release app with just shell and zero contents. ## Most praised reviews (10 highest-rated) ### 5/5 — Seit Version 1.10 gab es kein EV9 Manual mehr *2024-09-02* Das deutsche KIA EV9 Manual läßt sich jetzt wieder laden und lesen. Sehr praktisch. 🙂🙂🙂 ### 5/5 — Perfecta! *2024-04-06* Fui reacio por los comentarios, pero al menos a mi en la ultima versión, me funciona perfecta. ### 5/5 — Funktioniert wie gewünscht *2023-05-28* Benutze das interaktive Handbuch für den EV 6 Es ist gut zu ahandhaben , man findet alles relativ zügig und es ist leicht erklärt ### 4/5 — No 2025 Telluride yet *2025-01-03* Installed the app expecting to see 2025 Telluride manual available… not yet! **Developer response:** Hello, we apologize for any inconvenience. We will continue to update the service. Thanks. ### 4/5 — Расширить возможности *2024-11-20* Почему нельзя проставить 2017 год? ### 4/5 — Can't select English language *2024-10-06* The app appears to support only Korean customers. On initiating the app, the only country that can be selected is 'Korea' and the language supported is Korean only. So it is useless for the customers from other regions. Previously it was supported for India and English. Not sure why the localisation has been removed. Update as on 4-Oct-24: ‘India’ is available to select and ‘English’ language can also be selected. Good to see localization feature to be back. ### 4/5 — Super, aber nur wenn das Modell auch da ist *2023-09-19* Die App bietet ein digitales Handbuch mit Suchfunktion und guten Beschreibungen - leider sind nicht all zu viele Fahrzeuge verfügbar. Bei dem Kia Niro EV gab es erst rund 6 Monate nach Vorstellung das Handbuch in dieser App. **Developer response:** Verzeihung. Wir werden versuchen, es so schnell wie möglich zu aktualisieren. Danke. ### 4/5 — Kia Sonet 1.0 DCT 2023 *2023-06-20* Can you please update user manual for Kia Sonet HTX 1.0 DCT 2023. **Developer response:** hello. The Kia app is constantly being updated. Thank you for using it. ### 4/5 — Sonet 2023 Manual *2023-05-21* Please provide manual for Kia Sonet 2023 BS IV Phase 2 model. **Developer response:** Hello. We are constantly updating our services. Thanks for using it. ### 4/5 — Gives me all need *2022-12-22, version 1.9* Don’t know why so many negative reviews about this app. Other than it could be bigger and easier to interact with, has got all the info I want about my new car. Much easier to work through than the manual or other versions of digital manuals. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*