# KIBSONS Grocery Shopping — user reviews > 194 indexed App Store user reviews of KIBSONS Grocery Shopping by Kibsons, rated 4.70/5 from 818 ratings. - Source: https://appshunter.io/ios/app/kibsons-grocery-shopping/id1455210990/reviews - App overview in markdown: https://appshunter.io/ios/app/kibsons-grocery-shopping/id1455210990.md - Rating breakdown: 5★ 702 · 4★ 58 · 3★ 19 · 2★ 7 · 1★ 32 ## What do users think of KIBSONS Grocery Shopping? Overall sentiment: mixed **Pros** - 🚀 Fast delivery - 🌟 Great quality produce - 👍 Convenient app and service - 💚 Excellent customer service - 🌱 Good selection of organic and vegan products **Cons** - 🐛 Frequent app crashes and bugs - ⚠️ Unreliable delivery and order issues - 🔍 Limited product selection - 💰 Expensive prices - 🔧 Outdated and poorly designed app **Commonly reported bugs** - App crashes during checkout - Login and sign-in issues - Incorrect or missing product information - Delivery date and time changes without notification - Items disappearing from cart **Most requested features** - Improve app stability and performance - Expand product selection and categories - Implement better search and filtering options - Provide more delivery time slots and options - Improve communication and update notifications ## Newest reviews (15 of 194) ### 4/5 — DON’T USE THE OPTION FOR ADDING THINGS *2026-07-21, version 4.65* Important - Don’t use the option for adding things onto the same order (even if just a few minutes later after you checked out), because they will charge shipping again! It doesn’t make any sense, but every time you add something to the same order, they charge extra shipping, even if they are all delivered together. So if you forgot one small item, it’s not worth it. Just buy somewhere else then, with free shipping. Other than that, I’m happy with the overall experience. ### 2/5 — Have Kibsons Systems Reached a New Low? *2026-06-29, version 4.60* I used to love Kibsons but their reliability of stock (shockingly bad) and customer care (platitudinous at best) is so poor, one can no longer rely on them to deliver stock when you order and pay for it. Disappointed (and hungry). ### 3/5 — Too many updates *2026-06-26, version 4.59* Every time i open the app and it requires update. Also very often crashes. I m using iphone and have no problem with other apps ### 2/5 — dissatisfied *2026-06-14, version 4.54* Don't expect to receive fresh vegetables, milk, or fresh bread. They choose items nearing their expiration date and send them. I've complained many times, and they apologize and repeat the same process. I absolutely do not recommend buying anything fresh from them; they only deceive you into thinking it's fresh. ### 4/5 — Will not regret *2026-04-11, version 4.32* I LAUV everything ON this app the prices to food ratio is realistic unlike most groceries - there is just two things that stopped me from giving them 5 stars 1 . I live in AUH , so delivery is next day from Dubai ( looking forward to the 2nd branch ) 2. The new update has A LOT of bugs and the app is lagging MAJORLY it took me 45 mins to order 3 things and checkout . All in All STROOOONGLY recommended To whoever is in charge and to he/she that created Kibsons you are magnificent ( kudos to you ) ### 2/5 — Customer service is lacking *2026-03-12, version 4.14* Customer service could be a lot more helpful, reliable and friendly. I’ve been a loyal customer and it’s around the 8th time that customer service has made a mistake and hasn’t bothered to offer any compensation or apology. They only ask that the customer proves that she/he didn’t receive the order, or to be home the next day to receive the missing items- how odd. ### 2/5 — Too slow *2026-01-03, version 3.65* Keeps hanging ### 2/5 — Slow app *2026-01-02, version 3.65* At first is ok, but after seeing and choosing some items, the app starts tu hang up, go really slow. ### 3/5 — The app keeps freezing *2025-12-28, version 3.65* The app makes my phone over heat and keeps freezing so I have to close and open again ### 2/5 — Bad App *2025-06-08, version 3.52* Have to give 2 for my review , I reported the issue of accepting order and paying for it, then after sometime order cancelled, told them several times either accept or reject at time of order and still same issue, Other Apps like Grandiose and others just withdraw money after confirming items exist, but not leaving you to pay then refund. am I supposed to provide the food to some family members and leave others in case of partial order as beef for instance ???? ### 3/5 — App software needs improvement *2025-05-28, version 3.50* Kibsons food is amazing (best grocer quality in Dubai), the app is very user friendly except that often it is painfully slow to load to the point that it’s not possible to use the app. ### 2/5 — Kippsons *2025-04-15, version 3.43* They should not be called kipson they should be called kipbin terrible website keeps on crashing , we payed then it crashed but they had great things ### 1/5 — Unusable *2025-04-06, version 3.42* Since the last update, nothing works. Links and searches just hang. Tried deleting and reinstalling; it’s the same. Link for app support just opens the app… and it hangs. Giving up and ordering on my laptop, which is way less convenient. ### 3/5 — App is slow and difficult to use *2025-04-05, version 3.42* It’s a good service, but I’m surprised at the poor quality of the app. Absolutely draining to try and do a weekly shop on the app. Any search takes so long to load and not very intelligent search function. For example, when searching for kitchen roll the only items that show is bread rolls. ### 1/5 — Severe Overheating Issue – Needs Urgent Fix *2025-03-14* The Kibsons app causes my iphone 16 pro to heat up significantly after just a short time of use. I’m not sure what’s causing this issue, but it’s quite concerning. I hope the developers can look into this and fix it as soon as possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Price increase *2026-03-20, version 4.17* They have doubled their prices since the war started. This is not allowed and should be reprimanded ### 1/5 — App barely works *2026-02-17* New update makes it Very difficult if not impossible to search for items. Leaves you in a never ending scroll with no search results resulting for basic items. Love KIBSONS but their app is actually what prevents me from using them anymore, I can’t add anything to my basket! ### 1/5 — Slow app - crashes and don’t load *2025-12-28, version 3.65* Very slow app ### 1/5 — Site working issues *2025-12-22, version 3.65* Why would you launch the site which is not working yet? Spent all morning trying to order: Safari browser is not supporting and on Chrome - the payment getaway is not working. The customer support on the phone said: it’s the way to work around. I wonder: why it should be on the account my time? ### 1/5 — Fix the bugs *2025-12-20, version 3.65* I love Kibsons range and prices but the bugs are getting so bad it’s impossible to get through the shopping sometimes and I have to give up and go elsewhere. The app freezes, it doesn’t show all the produce, it glitches and it doesn’t get better even if you delete and upload the app again. ### 1/5 — Love Kibsons but app disfunctional *2025-12-19, version 3.65* It never works. Never loads. I think I’ve been a customer for 8 years? I’ve stopped because the app never works. Hope they fix it. ### 1/5 — App Functionality *2025-09-11, version 3.61* The app is slow and crashes often. ### 1/5 — Poor Quality *2025-05-14, version 3.47* Vegetable leaves like lettuce and specially rocket leaves are always rotten and having a very bad smell. How many times i complain seems like no any improvement on how they dispatched the items. It’s ashamed to be their regular customer but yet still receiving poor quality or items. Also the refund wasn’t processed successfully i have a lot of refund takes weeks already until now unprocessed ### 1/5 — This app is full of bugs and glitches *2025-05-01, version 3.45* This used to be great but there seems to be a problem with the app and after spending hours trying to buy groceries we have moved to a different service. A real shame as it used to be great ### 1/5 — The worst delivery and customer service *2025-04-27, version 3.45* It has been more than half a year how delivery and customer service has got worse and worse by day. To the point where someone chooses whose order to deliver or not (order timing is not longer important it seems) to your order being delivered only half of it and the rest you have to simple sit and wait for 3hours, listen to delivery guy laughing on the phone saying he is busy and for customer service saying we are sorry for the delay. And they continue doing exact same one order after another. ## Most praised reviews (10 highest-rated) ### 5/5 — iPhone heated *2026-01-31, version 3.98* Dear Kibsons Team, I am a regular customer and appreciate the services provided by Kibsons. However, I have been experiencing an issue with my device heating up excessively while using the Kibsons app over the past couple of days. I am using an iPhone 16 Pro Max. I would appreciate it if you could look into this matter and provide a solution. Thank you for your attention to this matter. ### 5/5 — The Best Grocery online store so Faaaaarrrr *2025-09-22, version 3.62* Till now I have bought few items 3 times and I love it already. I emailed them with a suggestion and they literally emailed back in 10mn, which was not autogenerated. I know from their reply that they read my email and actually replied back which made me appreciate their customer support team. I hope you don’t change a thing and just keep doing a great job 👍 ### 5/5 — First time to use & I love it *2025-09-07, version 3.61* I found option in the App called “Dubai cares” which we can donate for Gaza This is really great! We can buy items and remember others who are suffering ### 5/5 — Cover everything *2025-03-19* This app has made my family life easier, please keep it up with the same quality. ### 5/5 — Excellent *2025-02-14, version 3.36* Easy to order ### 5/5 — All good *2025-01-11, version 3.32* Very convenient, good produce ### 5/5 — Grocery *2024-12-16, version 3.31* Very good ### 5/5 — Great *2024-10-13, version 3.21* Wide choice and good quality ### 5/5 — Best product best price best service *2024-08-12, version 3.12* It has been 5 years almost with them and never I was unsatisfied from them. ### 5/5 — Very efficient. *2024-05-14, version 2.99* Call center is proactive & helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*