# Killer Burger — user reviews > 51 indexed App Store user reviews of Killer Burger by Killer Burger, rated 3.90/5 from 134 ratings. - Source: https://appshunter.io/ios/app/killer-burger/id1669311540/reviews - App overview in markdown: https://appshunter.io/ios/app/killer-burger/id1669311540.md - Rating breakdown: 5★ 84 · 4★ 12 · 3★ 7 · 2★ 6 · 1★ 25 ## What do users think of Killer Burger? Overall sentiment: negative **Pros** - 🍔 Delicious food - 👍 Convenient ordering - 🌟 Great customer service - ✨ Easy to use (sometimes) - 💯 Amazing burgers **Cons** - 🐛 Buggy app after updates - ❌ Login issues - frustrating customization options - 💸 High delivery fees - ⚠️ Auto-added tips - inconsistent rewards system - outdated interface - 🚫 Inability to place orders - 😵 Confusing UI - 📉 Poorly functioning delivery **Commonly reported bugs** - App crashes frequently - Cannot log in after update - Delivery function does not work - Rewards points not earned - Unable to place orders - App won't open - Location services for rewards do not work - Tipping resets if order doesn't go through - Cannot customize certain ingredients (e.g., remove mayo) - App sends marketing messages by default - Order notifications are not sent - Promotions/deals don't work - Contact Us section fails to send messages - Cannot redeem rewards - App uses location excessively - Cannot edit reorders - App freezes or is unresponsive - Credit card processing errors **Most requested features** - Allow customization of all ingredients - Fix rewards system - Improve app UI/UX - Add Apple Pay integration - Allow scanning receipts for points - Add 'Burger of The Month' - Allow editing reorders - Improve password and payment integration ## Newest reviews (14 of 51) ### 2/5 — Delivery Order feature does not function *2025-10-16, version 25.12.2025082902* The delivery function of this app does not work. It aways tells me "Something went wrong" or "please try again". Absolutely pointless. No help from support, does little more than link your rewards points to the email account, but since you can't order through the app, you don't get your rewards. Bring back the old app: it may have been a janky website reskin, but at least you could place an order. Isn't it 2025? Why is it so difficult to have a functioning app? ### 3/5 — Still love the food *2025-10-03, version 25.12.2025082902* I live like 2 blocks away and always pre-order my food (I have chronic illness and need to get in and out sometimes). I eat there a good amount. The new update forces you to agree to marketing messages in order to access ordering?!?!?! Why? You have my number for order updates and logging in but I don’t want marketing texts from you! Sigh. I guess I’ll just order pizza tonight and from now on. That’s technically closer to me. ### 3/5 — New app issue *2025-09-25, version 25.12.2025082902* The new rewards/updated app has made it so instead of being able to remove multiple items from the sandwich you can now only pick one. Poor use/change from Ricky box to radio button ### 1/5 — Dont order through app *2025-08-03, version 24.12.2024090401* Doesn’t notify when ready. Just keeps saying “in progress.” ### 2/5 — Didn’t read the order *2025-05-18, version 24.12.2024090401* I ordered onion rings at an up charge, got fries instead and didn’t realize until I got it home. Anyone reading this want to give me a refund? ### 1/5 — YOU DONT EARN POINTS *2025-04-23, version 24.12.2024090401* I’ve ordered online pick up multiple times and I don’t earn any points at all. Hopefully they fix that. ### 1/5 — Can’t place order *2025-04-11, version 24.12.2024090401* I can never place an order on the app. Always tells me to call the location to place order. Doesn’t matter which location I select. ### 2/5 — Tracker app or food app *2025-01-27, version 24.12.2024090401* This app uses your location several times per day. Not a handful I’m talking over 15+. Only other app that uses my location that much is the Life360 app, and that’s meant to be used to track your family’s location. Definitely set it only when using. Odd that it doesn’t just use the location less. ### 1/5 — Beware *2024-12-26, version 24.12.2024090401* They started automatically adding a tip! ### 1/5 — Auto tip is predatory *2024-12-02, version 24.12.2024090401* The meaning of Tip is pretty much nonexistent when it’s designed to be automatically added. The user has to remove or change the amount. That doesn’t mean that it’s tip. ### 2/5 — Crash and burn! *2024-10-20, version 24.12.2024090401* Just have to say the quality has slid down to the ground. Missing items from all of the items in my order. Enough said, I’m done. ### 3/5 — Delicious but expensive, auto-added tip *2024-09-15, version 24.12.2024090401* Killer Burger is delicious but expensive. When it costs $80 to feed a family of four, at what is basically a fast food restaurant, and I have to drive to pick it up, it’s pretty sketchy for them to add a $10 “tip” by default. I removed the tip, but had to change my credit card, and it added the tip back on before I noticed. Beware. ### 1/5 — it would be great if it actually worked 😂 *2024-08-15, version 24.2.2024022602* I downloaded the app, my fingers trembling with anticipation as I added the order to the cart. But when it came time to enter my credit card information, the thrill turned to dread. I tried two different cards, each one a lifeline tossed into the abyss, only to watch them vanish into the dark void of rejection. Frustration bubbled up as I grappled with the irony: here I was, ready to indulge in a feast with my family, only to be thwarted by this digital specter of failure. What a cruel twist, a joke played by the universe, leaving me feeling like a ghost in my own home—a waste of time, indeed. ### 1/5 — Extremely high delivery fee *2024-07-17, version 24.2.2024022602* $11.49 for delivery? Are you kidding me? ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues with App *2026-04-17, version 26.2.0* This criticism is directed to the App, not the actually food. The App use to be easy to you, and could order straight from it. Now when placing an order it sends you to a website, and if you want to use your account you have to sign up now with another company “toast”. Just seems unnecessary when the app was working perfectly previously. ### 1/5 — Can’t customize ALL ingredients in the app. *2026-04-16, version 26.2.0* Love the burgers, but the app won’t let me customize certain ingredients, specifically I can’t get order my favorite burger without Mayo. Ridiculous. I’ve sent feedback a few times to try to get it changed. This last time they just ignored me. ### 1/5 — One of worst app *2026-03-13, version 26.2.0* I have no idea how customers are supposed to use this app. It’s very hard to figure out. I received a notification about a special offer, but there was nothing related to that offer in the app. It’s also difficult to understand how the rewards work. Overall, the app is useless. ### 1/5 — Can’t get burgers without mayo *2026-01-27, version 26.2.0* Recently Killer Burger changed the menu to add mayo to nearly every burger, but the app does not reflect that change. I hate mayo, but I cannot get my order without it using the app so I have to call or order in person. This makes the app useless to me. I’m leaving this bad review in hopes that they finally fix this issues because it has persisted for months. Please fix it. I love the food there, but not mayo. ### 1/5 — Poor Update *2026-01-26, version 26.2.0* Update did not transfer rewards, location service for rewards do not work, tipping resets if order doesn’t go through. ### 1/5 — Unbelievably Bad *2025-11-25, version 25.12.2025082902* Hands down the worst app and reward system I’ve ever seen. When the updated (see: ruined) their broken reward system, I lost what little I had; contacting them did nothing. Did they end the overpriced box lunches? The app is so unusable that I can’t be bothered to look any harder for them. ### 1/5 — App is worthless after the update *2025-11-13, version 25.12.2025082902* App updated and can no longer sign into my account. You bring up the app and there is no option to sign in. It only allows you to start the sign up process. Contacted them twice with zero resolution to their app not being functional. Haven’t gone to killer burger since I can’t log in and get rewards. ### 1/5 — New app is garbage *2025-11-03, version 25.12.2025082902* Bugs, glitches, inconsistencies, inconveniences. Needs an update stat. If I hadn’t already committed to getting dinner at killer burger I would have taken my business elsewhere because of how difficult the app made the experience. ### 1/5 — Stuck in a loop *2025-10-04, version 25.12.2025082902* The app used to work fine… now I can’t login because it tries to consistently create a new account. Then it tells me my email already has an account. Why doesn’t it just open to a login screen? Why open to a phone number? Why fix what wasn’t broken? ### 1/5 — Wrong order, missing food *2025-08-06, version 24.12.2024090401* I first was missing a fry. Came in to get that.. went home thinking I’m okay. Looked at my burgers and realized this is NOT what I ordered. I ordered PB burgers and got some kind of BBQ burgers which I cannot have.. very disappointed in this place, the guy working front desk was just making mistake after mistake on everyone’s order. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Burgers...Poorly Constructed App. *2025-09-19, version 25.12.2025082901* Always a great burger here!! I wish they would have a "Burger of The Month" to add some variety to the normal burger lineup. Also, KILLER BURGER, please fix your app. The user interface is confusing and oddly set up, especially adding or substituting items on the burgers. It feels like an app from 2017. Thanks!! ### 5/5 — Customer service phenomenal *2025-09-18, version 25.12.2025082901* Bought two burgers today and totally spaced that they are doing a bogo. And called back and got a free burger for next visit. Love this place! ### 5/5 — Yummy! *2025-05-03, version 24.12.2024090401* Amazing burgers great flavor! ### 5/5 — Amazing *2025-01-30, version 24.12.2024090401* Always on time , fresh, great customer service , food is always delicious , their lunchbox is the best thing , affordable, filling .3-4 employees of my store including my self always order from here . ### 5/5 — Burger god! *2025-01-01, version 24.12.2024090401* Top notch burger gods here!! ### 5/5 — Good interface *2024-08-29, version 24.2.2024022602* App makes it super smooth to order, reorder and add items. Detailed receipts from past orders. Nice graphics. Only thing is at this time when I place a reorder, that’s where I am unable to edit. ### 5/5 — First time *2024-07-11, version 24.2.2024022602* This was my first time at this store the food was good I will be back ### 5/5 — Awesome! Easy to order, simple. Got my order in 5 minutes time. *2024-04-26, version 24.2.2024022602* Easy to use, perfect app for just ordering that one burger you’ve been craving all day. Also workers at the window were super nice and helped remake my sandwich. ### 5/5 — Cool spot *2024-03-31, version 24.2.2024022602* Manager is really cool and the staff is amazing 🙏🏽 ### 5/5 — Works great! *2024-01-19, version 23.9.2023051101* Love this app! It’s really convenient. I prefer it over ordering on other apps like Uber Eats. I also like that there are rewards! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*