# Kinetic Credit Union (AL-GA) — user reviews > 79 indexed App Store user reviews of Kinetic Credit Union (AL by Kinetic Credit Union, rated 4.82/5 from 3,721 ratings. - Source: https://appshunter.io/ios/app/kinetic-credit-union-al-ga/id461499105/reviews - App overview in markdown: https://appshunter.io/ios/app/kinetic-credit-union-al-ga/id461499105.md - Rating breakdown: 5★ 2,944 · 4★ 205 · 3★ 65 · 2★ 26 · 1★ 57 ## What do users think of Kinetic Credit Union (AL? Overall sentiment: positive **Pros** - 👍 Friendly and helpful staff - 👍 Excellent customer service - 👍 Convenient mobile banking - 👍 Easy to use app - 👍 Reliable and fast - 👍 Secure banking experience **Cons** - 🐛 Errors and issues with mobile check deposit - 💡 Desire for earlier paycheck availability - 💡 Wish for higher savings interest rates **Commonly reported bugs** - Errors and issues with mobile check deposit - Accessibility issues with app navigation **Most requested features** - Allow mobile check deposits - Provide earlier paycheck availability - Offer more competitive savings interest rates ## Newest reviews (15 of 79) ### 5/5 — Kinetic app *2021-10-12, version 2021.6.0.30* Average capability ### 5/5 — Best ever *2021-08-28, version 2021.6.0.30* The Kinetic banking app is super awesome 👏. Would recommend to anyone! ### 5/5 — Mobile Banking *2021-04-07, version 6.5.5.28* Great tool having access to my accounts, via the iPhone. The only downfall is that I have to deposit checks the old way by using the drive up teller. ### 5/5 — Easy to use *2021-02-13, version 6.5.5.28* Love that I’m able to transfer and pay my loan with the app. ### 5/5 — Review *2020-10-15, version 6.4.26* You should start allowing members to get paid the day before their pay date like other banks!! ### 5/5 — Love it!! This app has literally safe my life !!❤️❤️❤️ *2020-08-19, version 6.3.1.22* Best banking app ever ❤️❤️❤️ ### 5/5 — Awesome *2020-03-27, version 6.0.1.18* Up to the minute feedback ### 5/5 — Great App *2020-03-10, version 6.0.1.18* I’ve been using it for over a year without any issues however there are things that I can’t do through the App and usually end up having to call the branch. ### 5/5 — Great app Just don’t understand why you can’t make a electronica deposit on the app *2020-03-06, version 6.0.1.18* Just toners ### 5/5 — Deposit Accessibility Please *2019-10-30, version 6.0.1.18* I have been using this app with Voiceover for years. Now it is hard to navigate. I am using iOS13. I have an iPhone8. Please fix this! ### 5/5 — Great *2019-06-21, version 5.12.2.17* App is easy to use and a great way to know about the account in a snap. ### 5/5 — Good service *2019-04-13, version 5.11.0.16* Good customer service especially in Midland ### 5/5 — Great *2019-01-08, version 5.11.0.16* Love the App ### 5/5 — I’ve never had any problems *2018-11-24, version 5.10.1.14* This app has always been very reliable for me ### 5/5 — Great App! *2017-01-15, version 5.2.6* Super convenient. ## Most critical reviews (10 lowest-rated) ### 1/5 — New web page *2026-01-02, version 2025.7.2.2* Hard to find everything old web page much better ### 1/5 — Errors *2023-08-09, version 2023.3.0.1* Keeps having errors and can’t access info ### 1/5 — Unprofessional *2018-11-30, version 5.10.1.14* Customer is very unprofessional and I had a problem with my car loan, money added and I spoke to 4 different people and got 4 different reason! Problem still unresolved!! I HATE This company!! ### 1/5 — Known bug for check deposits *2016-06-23, version 5.0.1* I am one of the unlucky account holders that cannot deposit checks through this app. Tech support knows about the issue and acknowledge it exists with some long-time accounts. I am going on 9 months of promises that it will be fixed, but I have yet to see any changes. As usual with businesses today, new customers are fine, it's the long time customers that suffer. Other functionality works as advertised and works well, but the length of time that has lapsed while fixing one of the main reasons for having this app is rediculous. ### 1/5 — Not Impressed *2012-11-17, version 3.0.30.0* I have the TIC website bookmarked. THAT is the only way to go. You can see everything at one glance, including the color graphics. The app has zero eye appeal and not easy to maneuver from one task to another. I accidentally clicked one of my payee names. The app repeatedly prompted me to change the date. Eventually I had to power down, delete the app and returned to my bookmarked website. Not a favorite of mine. ### 4/5 — Ok *2023-10-09, version 2023.3.0.1* They are extremely low interest rate on savings is negligible. In order to secure deposit so I want to just let you pay a more competitive rate. Discover pays 4.3% on savings ### 4/5 — KineTIC *2018-03-25, version 5.8.1.12* App works well for what I use it for, mainly checking balance or transferring between checking and savings. ### 4/5 — Easy *2016-02-29, version 5.0.1* Very easy to use. No real complaints here. ### 4/5 — Deposits *2015-10-13, version 4.6.3.0* I would like to see all incoming it pending deposits. Other than that it's quick and easy. ### 4/5 — Love it *2015-08-10, version 4.5.0.0* I love this app, it's let keep up with your balance at just the click of a button ## Most praised reviews (10 highest-rated) ### 5/5 — Kinetic Credit Union *2026-05-19, version 2025.10.01* Excellent branch dedicated to guiding you toward future wealth through personalized financial planning and dedicated customer service. ### 5/5 — Kinetic Kindness *2026-05-18, version 2025.10.01* You won’t find a better Credit Union or Bank anywhere. They truly care about your needs. Their Fraud Dept is the best, they called me on Christmas Day because of a questionable charge which was a scam. ### 5/5 — Better and better. *2026-02-28, version 2025.7.2.2* I love the upgraded app and especially love how fast money now gets transferred from one institution to another. The app is super easy to use. Thanks for all the improvements. ### 5/5 — Kathi *2025-11-11, version 2025.7.2.2* When I have to call in about my accounts the staff is alway friendly & helpful! ### 5/5 — Thank you Kinetic *2025-09-19, version 2025.7.2.2* We have been with the same bank for 30 years and they have watched out for my money better than I have. I am thankful for all they do to make my banking easier. ### 5/5 — The best at customer service *2025-07-14, version 2025.5.0.1* I am overwhelmed with the service that I Received each time I enter the door. A few weeks ago my wallet came up missing. The service I received to help with the replacement of my card was outstanding . I also bank some where else and that experience was awful. Because I had no identification they were unwilling to assist me. But being my identification was on file and I answered a few questions I was able to get the assistance that I needed. ### 5/5 — Not completely happy *2025-03-03, version 2024.10.11* I am retired and therefore receive Railroad Retirement/Social Security. My husbands check goes into his account on the first of every month if not before the first. He banks elsewhere. Kinetic holds my check if the first falls on a weekend, and it goes in on the next “business day.” So, if the 1st falls on a Saturday, thats a 2 day hold. If Monday is a holiday, its a three day hold! I havent yet received a satisfactory answer as to WHY my check doesnt show up in my account on the FIRST, no matter WHAT DAY that falls on!! ### 5/5 — Lillian House *2024-09-15, version 2024.4.0.10* The staff is always courteous, friendly & caring about my needs Great customer service and satisfaction! Many Blessings 2 You All!!! ### 5/5 — Phenix City, AL Branch - Outstanding Service *2024-05-04, version 2024.1.0.2* Dear Kinetic Bank Management, I am writing to express my sincere appreciation for the outstanding customer service I always received from Phenix City. AL branch. Thanks to Phenix City Staff’s for the excellent service, Their dedication to customer satisfaction and service is a true asset to Kinetic Bank. I will definitely recommend Kinetic Bank, particularly the Phenix City location to my business, friends and family based on this positive experience. Sincerely, Shawnesse Benton ### 5/5 — Mobile Check Deposit Feature Doesn’t Work *2021-10-28, version 2021.6.0.30* On 28 September 2021 I attempted to deposit a check, using the Kinetic mobile application to my checking account. This is my 2nd time using the mobile deposit feature and expected a 14-day hold on funds since this was the hold period on my 1st mobile deposit. I have been waiting patiently for funds to post to my checking account and it’s now a month later with zero correspondence on status of deposit. I’ve called customer service twice to inquire on the status and unsuccessful in talking to a human customer service representative. Instead I find myself stuck in a continuous automated telephone loop that eventually hangs up on me. I regret opening a checking account with Kinetic and disappointed in the hurdles I’m trying to overcome in making a mobile check deposit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*