# Kipsu > Real-time customer engagement platform for businesses via digital messaging. (iPhone/iPad app by Kipsu, LLC.) - Source: https://appshunter.io/ios/app/kipsu/id905528393 (this page in markdown: same URL + `.md`) - Developer: [Kipsu, LLC](https://appshunter.io/developer/905528396) - Category: Business - Price: Free - Rating: 3.30/5 from 24 App Store ratings · 8 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 28 MB - Languages: American English - Released: 2014-10-11 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/kipsu/id905528393/reviews.md ## What is Kipsu? Kipsu is the standalone leader in Real Time Engagement, enabling service-driven brands to build relationships with their consumers and guests using texting and digital messaging. Utilizing a variety of digital communication channels such as texting, internet chat, and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way. With the Kipsu mobile app, you can: • Easily send and receive messages while on the go • Customize notification settings to stay in-the-know • Instantly learn and intervene when you receive negative feedback • Be alerted when a response is overdue • Receive notifications when a conversation is assigned to you ## Key features - Real-time messaging on the go - Customizable notification settings - Instant negative feedback alerts - Overdue response alerts - Conversation assignment notifications ## Recent user reviews (8 of 8) All indexed reviews: https://appshunter.io/ios/app/kipsu/id905528393/reviews.md ### 1/5 — The mobile app is awful *2025-04-17* kipsu is amazing, but the app needs real work. ### 2/5 — iOS Needs Fixed *2024-02-29* When I get a notification I can’t reply from the notification. Have to go to the desktop version. ### 2/5 — Could use some updates *2023-12-19* Does not update accurately Minimum settings Cannot archive messages from app ### 1/5 — Mobile app is hot trash. *2022-03-26* While The web-based Kipsu app is very useful, the mobile app is absolute garbage. Try to copy a link, paste it into the message, then copy another link and paste. The app logs you out and erases your message EVERY SINGLE TIME you leave the app. It’s infuriating and I will never use it again. Do better, Kipsu. Do better. ### 1/5 — Please fix *2019-08-05* Two weeks kipsu crash can you please fix bugs ### 1/5 — I strongly dislike the app *2019-07-30* The idea behind kipsu is amazing, however I HATE the app, it constantly malfunctions, crashes, and doesn’t allow me to use basic functions. I wish it worked better so I feel I could be consistent with my clients. ### 5/5 — Great for Business *2018-11-07* I love Kipsu, it’s a cool way to communicate with guest. The update is cool, I wish the mobile app had more features. ### 5/5 — Amazing Technology! *2016-02-11* Just stared using Kipsu at my work place! Absolutely love the platform, makes service recovery efficient and painless! ## Frequently asked questions about Kipsu ### What is Kipsu used for? Kipsu is a platform designed for businesses to engage with their customers in real-time through digital messaging channels like texting and chat. It helps businesses build relationships, gather feedback, and respond to customer needs. ### Is Kipsu free to use? Yes, the Kipsu mobile app is available for free download and use. The provided data indicates it is free with no mention of in-app purchases or subscriptions for the app itself. ### What devices does Kipsu support? The Kipsu app is available on iPhone, iPad, and iPod devices. It is designed for iOS users who need to manage customer communications on the go. ### How often is Kipsu updated? Kipsu was last updated on June 10, 2025, with version 3.6.6. This indicates a relatively recent update, suggesting ongoing development and maintenance. ### What is the age rating for Kipsu? Kipsu has an age rating of 4+, making it suitable for a wide range of users. This rating suggests the content is generally appropriate for most audiences. ### How does Kipsu handle customer feedback? Kipsu allows businesses to instantly learn and intervene when they receive negative feedback. The app provides alerts for negative feedback and overdue responses, enabling prompt action. ### Can I manage conversations with Kipsu? Yes, the Kipsu mobile app allows you to send and receive messages while on the go. You will also receive notifications when a conversation is assigned to you. ### What are the benefits of using Kipsu for businesses? Kipsu enables businesses to connect with customers in a familiar and frictionless way, gaining insights, responding to questions, and addressing concerns. It focuses on building relationships through real-time engagement. ## Version history (last 5 releases) ### 3.6.6 — 2025-06-10 Bug fixes ### 3.6.4 — 2025-04-23 Remove SSO IDP button and Update Logo ### 3.6.2 — 2025-03-25 Bug fixes ### 3.6.1 — 2025-03-05 Fixed bug with authorized to reply setting. ### 3.6.0 — 2025-02-13 Hand off is now available in the mobile app! ## More apps by Kipsu, LLC - [Kipsu Engage FCX](https://appshunter.io/ios/app/kipsu-engage-fcx/id6749893799) All apps by Kipsu, LLC: https://appshunter.io/developer/905528396 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*