# Kisi — user reviews > 215 indexed App Store user reviews of Kisi by KISI Incorporated, rated 4.80/5 from 22,879 ratings. - Source: https://appshunter.io/ios/app/kisi/id687291321/reviews - App overview in markdown: https://appshunter.io/ios/app/kisi/id687291321.md - Rating breakdown: 5★ 20,373 · 4★ 1,138 · 3★ 397 · 2★ 206 · 1★ 765 ## What do users think of Kisi? Overall sentiment: neutral **Pros** - 🚀 Convenient and seamless door entry - 🔒 Secure access control - 👍 Easy to use - 🚀 Fast and reliable performance **Cons** - 🐛 Inconsistent and unreliable app performance - 🔒 Overly aggressive location permissions - 🔋 High battery drain - ⚠️ Missing important features like Apple Watch support **Commonly reported bugs** - Constant crashes and login issues - Bluetooth and location permission problems - Doors not unlocking properly - App not working on older devices **Most requested features** - Ability to sort and favorite doors - Offline door unlocking capability - Widget support for quick access - Admin features to manage users and permissions ## Newest reviews (10 of 215) ### 4/5 — Good but *2026-07-29, version 74.0* Give us a way to organize our favorites in the order we want ### 3/5 — Why location always? *2026-07-23, version 74.0* I like the app and it's very functional but I really don't like it needs location always permission to work ### 2/5 — CrossFit *2026-07-06, version 74.0* I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update ### 3/5 — Laggy and broken Shortcuts integration *2026-06-24, version 74.0* Simple app, but laggy when using your home with their scanners and shortcuts integration is totally broken. ### 2/5 — I see what they are trying to do but… *2026-05-27, version 73.0* Kisi wants to protect. Like the system leans toward security. But the malfunction of the hardware and software. Literally everyday something is wrong with Kisi. Kisi is my Dinkleburg. ✊🏾✊🏾✊🏾Hate it because it’s always a problem. But man, if it worked it would be awesome. ### 2/5 — Glitchy *2026-05-22, version 73.0* Sometimes the app keeps you from being able to exit the establishment because it can’t register the location of your phone close enough to the outside lock. When entering, your phone needs to be held tight up against the device on the door for it to grant you access. Additionally, every single time I use it to unlock the door it triggers my apple wallet, as if I’m trying to pay for something. I don’t know why it does this and I really don’t trust this glitch, it feels fishy. ### 3/5 — Falla en comunicación *2026-03-17, version 71.0* A veces no se conecta correctamente y deja en espera hasta que finalmente abre ### 1/5 — DO NOT USE *2026-03-15, version 71.0* This system is so bad that I took time out of my day to come write a review about just how bad it is. As other reviewers have stated most of the time it pulls up your Apple Pay and will not access the system about 75% of the time the system doesn’t recognize your login and you have to open the app and about 75% of the time that you open the app it won’t open the door for you anyway. You will then have to call your concierge to let you in if I had the ability to fire everyone on my board that voted for this, I would gladly do it. You’re better off with a physical key then you are trying to get this system to work consistently. ### 5/5 — Gym *2026-02-13, version 69.0* Totally love the ease to get into gym without a card ### 1/5 — Bugged out *2026-02-07, version 69.0* Worst appoints kind and have to go into the gym to have them mess with the app. They say it’s definitely the app causing issues and have to restart my account religiously. Please Kisi jump off a bridge ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-13, version 74.0* I hate bringing my cell phone to work out. I don’t like having this Kisi app ### 1/5 — Unreliable *2026-08-07, version 74.0* The app crashes a lot. It also doesn’t connect to the door to unlock easily either. I miss our old key fobs, it was just easier. ### 1/5 — Glitchy *2026-08-02, version 74.0* App is glitchy and also requires you to have always on location sharring with precise location. You used to be able to use the app with location sharing on only when using the app. ### 1/5 — Verification email never sent *2026-07-08, version 74.0* The verification email was not sent during signup and the resend button doesn’t work. Couldn’t sign up and use the key. ### 1/5 — Garbage *2026-06-10, version 74.0* Impressively bad app ### 1/5 — Like a key fob… but worse! *2026-05-13, version 72.8* This app works 9/10 times, which might not seem bad until you realize that means you can’t open a door you need to use ~10% of the time. Meanwhile every key fob I’ve ever used has worked 100% of the time I’m sure it’s not all Kisi’s fault. Bluetooth is so finicky as a technology no matter the device or software trying to use it. That doesn’t change the fact that it’s a terrible idea to use it as the only way to access your building ### 1/5 — Variable *2026-05-13, version 72.8* Work sometimes, other days it doesn’t ### 1/5 — PESIMA APLICACIÓN *2026-05-12, version 72.8* Nunca llega el correo para registrarme y me obliga a tener que hablar con el administrador (gente de recepción) gente poco seria que diseña un programa Tam pauperrimo ### 1/5 — Forces always allow location *2026-05-07, version 72.8* There’s no reason Kisi MUST always have access to my location. And yet it would not allow me to login and get into my building without setting to Always. When I changed it after to While Using, it indicates “Some REQUIRED permissions are missing”. Not true at all. I’m a big boy. Tell me what it affects and let me choose. But don’t force me into what you want. ### 1/5 — Inconsistent *2026-03-31, version 72.3* Widgets don’t work, Proximity sensors choose when to work ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy *2026-08-18, version 74.0* Don’t know how much easier it could be than this. ### 5/5 — great co-op!! *2026-08-04, version 74.0* Highly recommend for professional contemporary atmosphere , spacious, clean respectful work environment , reliable network services, great staff & management. Highly recommended! ### 5/5 — Works as it should *2026-07-20, version 74.0* My local gym uses it, and it’s great. I can buy my membership/access online and open the door with my phone 1 minute later. ### 5/5 — Love It *2026-06-25, version 74.0* Easy in access and not a whole lot of people here around noon which is great 1,000/10 ### 5/5 — RB *2026-06-19, version 74.0* Works great! ### 5/5 — Westerly car club *2026-05-20, version 73.0* Works great ### 5/5 — Clean and friendly staff *2026-05-05, version 72.8* Love the place ### 5/5 — Great digital key *2026-04-28, version 72.8* It does what it's supposed to do, gets me into my gym. What more can I say? ### 5/5 — Awesome *2026-04-25, version 72.8* Absolutely fantastic. Makes it all so easy to gain access to the space. Thanks Kisi ### 5/5 — Feedback *2026-04-12, version 72.5* Amazing Feature --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*