# Kiss Car Service — user reviews > 42 indexed App Store user reviews of Kiss Car Service by Steven Abreu, rated 4.75/5 from 4,053 ratings. - Source: https://appshunter.io/ios/app/kiss-car-service/id909013764/reviews - App overview in markdown: https://appshunter.io/ios/app/kiss-car-service/id909013764.md - Rating breakdown: 5★ 3,374 · 4★ 205 · 3★ 62 · 2★ 32 · 1★ 135 ## What do users think of Kiss Car Service? Overall sentiment: negative **Pros** - 🚀 Quick services - 👍 Good drivers - 💯 Excellent app **Cons** - 🚗 Unreliable drivers - 💰 Overcharging issues - 🐛 App crashes and glitches - 📞 Poor customer support **Commonly reported bugs** - App freezing and crashing - Inaccurate ETA and driver location - Billing and refund issues **Most requested features** - Improve app stability and performance - Enhance driver training and accountability - Provide transparent and consistent pricing ## Newest reviews (10 of 42) ### 4/5 — La mejor app *2026-06-03, version 6.0* Muy buena app ### 3/5 — Expensive *2026-01-15, version 6.0* Expensive ### 3/5 — App keeps crashing *2023-09-10, version 6.0* **update from last review** The app was running a lot better than it did when it first started, but I noticed there isn’t maintenance on the app as frequent as other riding apps. With Apple updates, there should be app updates to make sure it’s running smoothly. I just waited for a cab 9 minutes when the app said said it was a 3 min wait. Please update the app or fix the glitches!! I rather give my cash to kiss and not Uber!!! **first review below** The app keeps crashing, or runs extremely slow. Can someone fix this? I prefer this car service over Uber, but sometimes I end up using the Uber app because this app isn’t working. Maintenance is needed on this app ### 3/5 — Disappointed *2022-02-16, version 5.10* I use this app to order a taxi and on the app sent $16 so I got in the cab and he said $18 I told him the ab is $16 he said he don’t like picking up people that order from the app because the app is always wrong .. then he goes on and say how Uber is more expensive lift also 😑 I always order a taxi on this app and the drivers go by the app price except this one and another cab driver last year ### 2/5 — Wish it would work *2021-11-09, version 5.10* I’ve tried using the app multiple times and i was only ever able to get a cab once. They then charged me twice for it and never answered the phone when I called to try and resolve the issue. ### 3/5 — app review *2021-08-12, version 5.10* I scheduled a ride ahead of time . & they did not have any thing available very disappointing. ### 2/5 — App keeps crashing *2021-05-10, version 5.10* The app keeps crashing, or runs extremely slow. Can someone fix this? I prefer this car service over Uber, but sometimes I end up using the Uber app because this app isn’t working. Maintenance is needed on this app ### 1/5 — Wouldn’t recommend it *2020-12-22, version 5.10* App keeps crashing and drivers cancel on you and don’t wait sometimes they want to overcharge you too ### 5/5 — Really good driving and faster *2020-05-03, version 5.10* I ### 1/5 — Bad service *2019-10-21, version 5.10* Driver over charged and tried to get violent. ## Most critical reviews (10 lowest-rated) ### 1/5 — Drivers *2024-08-14, version 6.0* The drivers don’t focus on the road, all they do is talk on the phone. They don’t know where to pick up or drop off, which makes the app useless I matters well call! Charging too much for rides to leave you a block, two blocks away! Very inconsiderate and unprofessional. ### 1/5 — No refund *2024-07-05, version 6.0* I ordered a ride and I was trying to cancel it because I was caught up in something, I asked to cancel the ride and the driver said he did. This was at 11 pm July 4th and it’s currently 2:30 am July 5th, I called the number provided on the app, they picked up and spoke gibberish and they speak fast like their trying to get rid of you then they put me on hold just to wait another five minutes, just for someone to say no one’s there and hang up. App is slow and has too many bugs ### 1/5 — THEIFFFF DO NOTTTTT USEEEEE *2024-05-23, version 6.0* THIS CAR SEVICE IS SO UNPROFESSIONAL NUMEROUS TIMES THEY HAVE CANCELED MY CAB AND HELD MY MONEY LEAVING ME STRANDED TO GET TO WORK . OTHER TIMES THE CAB DEIVER REFUSESING TO LET ME IN OR OUT OF THE CAB BECAUSE I ORDERED MY CAN WITH A CREDIT CARD. IF I COULD I WOULD SUE FOR BEING UNPROFESSIONAL AND INCONSIDERATE. Probably a cover for money laundering 💯 ### 1/5 — Unreliable *2024-02-10, version 6.0* Always late. ETA of 1 min they take 8, then the drivers wants to charge the congestion fee twice, which is added to the charge. I am not happy after multiple times of the same things happening over and over again. I have deleted this app multiple time, this will be my last. Fix your service. ### 1/5 — Unprofessional *2024-01-26, version 6.0* App freezes and charges your card and then when you call support, nobody wants to help and they act like you’re an inconvenience to them. ### 1/5 — My opinion *2023-04-14, version 5.10* I don’t like how one minute you could use the app then the next minute you can’t ### 1/5 — Serious *2022-11-25, version 5.10* These. Driver be trying to get over on y’all customers ### 1/5 — Worst taxi app ever *2021-10-08, version 5.10* Barely ever actually get a cab and when I do get a cab it’s either after it says no driver found and I’m already in another cab or I cancel the ride due to the never ending looking for a driver screen and then get a call saying it’s your cab driver I’m here. Horrible ### 1/5 — Horrible service *2021-06-10, version 5.10* THE DRIVERS DO NOT GO BY THE SET PRICES THEY WILL GIVE YOU ANOTHER PRICE FOR YOUR RIDE INSTEAD WHICH WILL BE MUCH MORE DO NOT USE BETTER OFF WITH UBER THIS EXPERIENCE WAS THE WORST EXPERIENCE EVER NOT ONCE BUT TWICE THE DRIVERS TAKE ADVANTAGE OF THE APP THEY USE THE APP AND GIVE U OUTRAGEOUS PRICES BE SAFE WITH THIS APP PEOPLE DO NOT FOLLOW THEY SET PRICE ITS A LIE ### 1/5 — Trash *2021-05-10, version 5.10* This app is trash, after certain hours it can’t even load up. Other times it shows you a bunch of cars but says there’s an error saving the ride. ## Most praised reviews (10 highest-rated) ### 5/5 — Speedy *2026-03-19, version 6.0* Better than calling a cab honestly… lol cause get me up out of here expeditiously 🙂‍↔️ ### 5/5 — Good driver would like to ride wit her again *2024-08-13, version 6.0* Good driver would like ride wit her again ### 5/5 — Muy buen servicio *2023-10-21, version 6.0* Quiero agradecer al personal de kiss car service por el buen servicio los choferes son bien respetuosos y amables y llegan a tiempo y siempre me llaman para confirmar la llegada exelente servicio . ### 5/5 — Kiss *2023-03-16, version 5.10* Love the quick services ### 5/5 — Not professional *2022-08-21, version 5.10* Try to touch me ### 5/5 — Great company *2022-04-13, version 5.10* I love the company a lot it’s easy and fast the best company I ever had. Give it a 5 star ### 5/5 — Faisal *2021-06-15, version 5.10* Is a great driver ### 5/5 — Great *2021-06-11, version 5.10* Good ### 5/5 — Ditch Uber get this app! *2021-05-03, version 5.10* Super afford to price hikes no more 90 dollar cab rides and way better drivers ! ### 5/5 — Best *2021-01-14, version 5.10* Kiss car is the best taxi service I’ve been using for 7 years now and has always been wonderful 💯👌 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*