# Kiwi Central — user reviews > 74 indexed App Store user reviews of Kiwi Central by Electric Kiwi Ltd, rated 5.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/kiwi-central/id1379995791/reviews - App overview in markdown: https://appshunter.io/ios/app/kiwi-central/id1379995791.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (18 of 74) ### 3/5 — In support of Capcomnz review 3 Mar. *2026-04-09, version 3.4.4* I would like to know why your power useage graph is not current to the hour /day. It appears to be 2 days behind. That is too long and difficult to estimate. ### 3/5 — Freezes all the time *2026-03-14, version 3.4.3* I nearly each time have to switch my phone off and restart to get app to work, really annoying ### 3/5 — Occassionally hangs *2026-03-06, version 3.4.3* Sometimes the app is not working. ### 3/5 — Needs optimising *2026-03-02, version 3.4.3* So the app does everything you need it to do. It shows your current bill / power usage etc. You can make changes to your account whether that be the Hour of power, billing period or receive notifications when balances drop below a level. It contains info on how “green” the power is and carbon insights which is not very helpful. Also shows info if you have broadband or mobile with them BUT it would be nice if you could remove these tabs (if they are not applicable) especially on the iPhone app as screen size is limited and to have annoying tabs in the way does not help. One thing the app does not show (for power) is an estimated bill based on current usage. Other companies offer this and it is helpful. However the iPad and iPhone apps don’t seem to be optimized to fit the screen properly. The iPad changes to a Landscape orientation. If I go into the Insights section and choose Download Power Usage, the screen does not fit the screen and certain buttons are lost at the bottom, If you scroll up the screen will bounce back making any buttons (that might be required) to disappear again. It will not stay in place. This is more promidant if you have past history in the usage records This also happen on the When to Pay section. Changed my preferred date but the Update button is hidden. There’s no way to scroll up to revel it !! The same with the iPhone app. This retains a Portrait view but again things are not centred in the screen and buttons go missing. And some of the text around the graphs are so small that you will need to use the magnifier tool. ### 3/5 — Freezes all the time *2026-01-25, version 3.3.14* I nearly each time have to switch my phone off and restart to get app to work, really annoying ### 2/5 — New app is bs *2025-10-31, version 3.3.11* Go back to what you had ### 3/5 — New app *2025-06-03, version 3.3.3* Hour of power reminder constantly a pain. If you change the hour next reminder stays the same then you get the old time reminder as well, bring back the old app. ### 2/5 — Great but not great. *2025-05-15, version 3.3.2* Good to be able to have 1 hour of free power but you don’t get a reminder when the free power has started. Support team are great to deal with and they tell you to delete the app every time there is a glitch and then re install the app again. ### 3/5 — New app *2025-03-07, version 3.2.1* Hour of power reminder constantly a pain. If you change the hour next reminder stays the same then you get the old time reminder as well, bring back the old app. ### 3/5 — New app *2025-02-20, version 3.2.0* Hour of power reminder constantly a pain. If you change the hour next reminder stays the same then you get the old time reminder as well, bring back the old app. ### 1/5 — App Always Asks Me to Log In *2024-11-25, version 3.1.0* New app update always logs me out and I have to log in every time I use it. ### 3/5 — Keeps logging out *2024-11-23, version 3.1.0* Please consider fixing the login screen, every-time I re-enter the app it makes me sign in again. Overall good layout but login experience lets it down. ### 1/5 — I hate it *2024-08-02, version 3.0.0* I don’t like change unless it’s for the better and as I can’t figure out how to set my hour of power, it’s worse than useless to me. ### 1/5 — Great electricity provider but poor application *2024-06-16, version 2.3.0* My review is purely based on the App and not services. Apparently I am not able to login sometime lately on the app wherein I can login on the browser which is annoying when I want to set free hour power. ### 1/5 — Just a website *2024-05-28, version 2.3.0* Why developing a proper app, surprised Apple approved this. ### 1/5 — App doesn’t work *2024-04-22, version 2.3.0* Ever since the update I’ve never been able to log in, when I try it just says “oops, there’s something wrong at our end” - yes, there is. It’s annoying because I like to check everything on the go, and I tried the chat and they just told me the usual stuff by reinstalling from my end, which hasn’t worked. I’d say it’s been about 4 months, and I tried today and still nothing. I can log in on the website though, so they need to fix this. ### 3/5 — Logging in every time *2024-04-15, version 2.3.0* Hi there, for some reason every time I use the app now it logs me out. This is such a pain. Otherwise great app but this should be an option to stay logged in. ### 1/5 — Electric Kiwi app *2024-03-28, version 2.3.0* Too much crud on the app regarding C02 & whether or not things are GREEN ENOUGH currently. They can’t even load the broadband feature onto the account within the app it just defaults to ‘want to join EK broadband’. If I could give them less than 1 star I would. Sort it out Electric Kiwi & stop with the cheap & nasty she’ll be right amateur stuff. ## Most critical reviews (10 lowest-rated) ### 1/5 — App broken *2026-04-24, version 3.4.5* No longer allows me to change the free hour time. The area that allows this or completely blank. ### 1/5 — Needs more optimising!!! *2026-04-20, version 3.4.5* Update 21st April 2026 After an update to “squash bugs” it’s added more! Cannot see or change your Hour of Power, its poorly displaying pages as tabs are now cut off and pages will not scroll up to display info. It STILL CANNOT display simple info like average daily usage or estimate a bill based on past usage. In all honesty…….DELETE the app. Use a browser and add a bookmark to your home screen! To the developer of the “app”…TEST your updates before you release them Original review (3 stars) So the app does everything you need it to do. It shows your current bill / power usage etc. You can make changes to your account whether that be the Hour of power, billing period or receive notifications when balances drop below a level. It contains info on how “green” the power is and carbon insights which is not very helpful. Also shows info if you have broadband or mobile with them BUT it would be nice if you could remove these tabs (if they are not applicable) especially on the iPhone app as screen size is limited and to have annoying tabs in the way does not help. One thing the app does not show (for power) is an estimated bill based on current usage. Other companies offer this and it is helpful. However the iPad and iPhone apps don’t seem to be optimized to fit the screen properly. The iPad changes to a Landscape orientation. If I go into the Insights section and choose Download Power Usage, the screen does not fit the screen and certain buttons are lost at the bottom, If you scroll up the screen will bounce back making any buttons (that might be required) to disappear again. It will not stay in place. This is more promidant if you have past history in the usage records This also happen on the When to Pay section. Changed my preferred date but the Update button is hidden. There’s no way to scroll up to revel it !! The same with the iPhone app. This retains a Portrait view but again things are not centred in the screen and buttons go missing. And some of the text around the graphs are so small that you will need to use the magnifier tool. ### 1/5 — Potential but falls short *2026-04-03, version 3.4.4* It’s handy having reminders for payment or hour of power - but frustratingly I cannot pay through the app as it never loads it just continues to load and load. I need to delete the app and then pay through the website. Shouldn’t be hard to fix this and then it would be a solid app ### 1/5 — Can’t pay *2025-11-19, version 3.3.13* The app won’t let me pay the bill it’s basically stuck ### 1/5 — Scammers *2025-09-04, version 3.3.7* Scammers just ripping people off. By saying their electricity is cheap unfortunately not. ### 1/5 — Thumbs down *2025-08-20, version 3.3.6* Barely lets me login, looks and performs as badly as the website does on my phone, no point in having the app. ### 1/5 — Payment setup is broken *2025-07-22, version 3.3.6* You cannot choose which week to make payments with fortnightly or monthly. The manual payment never works. When trying to get support you have to wait for hours doing nothing but staying at the screen while there deal with 60+ in queue. Sending emails doesn't work when they choose to ignore what say. I have tried since joining to set up a payment plan and they kept changing it to the wrong day which caused my bill not to get paid. They asked me to do manual payments but never gave me any information on how to make those payments. I tried using the make a payment in app but all I get is a blank page even after reinstalling app multiple times. Really hard to pay when there is NO options to make any payments! ### 1/5 — Terrible *2025-07-10, version 3.3.6* Do not engage these people. You will ruin your day trying to recover your phone service because they don’t know what they are doing, will not answer emails or messages and refuse to answer a phone call because they won’t disclose theirs. I strongly advise against considering them. ### 1/5 — So far a very bad experience *2025-03-31, version 3.2.3* I just made the switch to a kiwi mobile plan. My phone numbers are still messed up and not working. I have emailed three times and reached out via the useless chat option once. No one has responded. It has been days now. This is obviously extremely inconvenient and unprofessional. ### 1/5 — Frustrating *2025-03-21, version 3.2.2* App won’t allow me to do anything on it via my iPhone it won’t let me make payments etc ## Most praised reviews (10 highest-rated) ### 5/5 — Implement a green light when HoP is on *2024-02-16, version 2.2.0* App is great, however if you change your hour of power a few minutes before you want it to start there is no notification that the hour of power started. I have the notification set at 10 minutes before (which I want to keep) but it would be good if there would be another one when it actually starts. It would be nice to have a green light showing in the app as well so you know when your HoP is active. Just a small HoP with a green light next to it in the top corner would be enough ### 5/5 — LOVE...LOVE....LOVE EK *2021-06-04, version 1.13.0* Best power company ever! Love the app because it is so easy to use and informative. LOVE free HOP....have saved heaps of money! ### 5/5 — Detailed dashboard *2020-08-06, version 1.9.0* Very easy to use and could easily switch hour of power in seconds. I love how detailed they are with our power usage. I’m able to tell how much I saved, the total power I used and daily bills. Great app! ### 5/5 — The best *2018-12-03, version 1.1* Since joining Electric Kiwi we have saved so much money and have never had any problems. I have recommended to many friends but not sure if they have changed. The hour of free power is excellent and so easy to alter to suit our use. Highly recommended. ### 5/5 — Love the app *2018-08-23, version 1.1* Everything I need to know on about three tabs. Love being a customer (2yrs+). Loving the savings with my hour of power. ### 5/5 — Nailed it *2018-06-02, version 1.0* Simple layout of the data which helps save power... well done electric kiwi :) ### 4/5 — Only Show Services Used *2025-06-30, version 3.3.4* I think it would be clearer if you only showed the tabs for the services I am using, rather than all of them. You could add this as an option under settings, perhaps? ### 4/5 — New app - not a fan *2024-06-13, version 2.3.0* The old app used to be great. The new wheel based time changing is very fiddly to use. Also the iPad app performs poorly on the iPad mini and the forced landscape orientation is slightly annoying. Also one feature request - if you cannot automate the hour of power as others have requested, can we get an api or Siri shortcut to change it quickly than doing it via the app? Thanks. ### 4/5 — Insight screen is too small *2023-11-06, version 2.0.0* Why is the insight screen so small on my phone? It used to take up the whole screen before the update, now there’s an unnecessary border around it which has shrunk its size ### 4/5 — Auto HoP *2021-06-04, version 1.13.0* The phone app is great. I requested last year that you automatically apply the free hour to the hour (outside of peak) during which we use the most power, therefore saving us the effort, and avoiding the loss when we forget to set the HoP on our app. There is no reason you can’t do this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*