# Kiwi.com: Book Cheap Flights — user reviews > 985 indexed App Store user reviews of Kiwi.com by Kiwi.com s.r.o, rated 4.60/5 from 36,636 ratings. - Source: https://appshunter.io/ios/app/kiwicom-book-cheap-flights/id657843853/reviews - App overview in markdown: https://appshunter.io/ios/app/kiwicom-book-cheap-flights/id657843853.md - Rating breakdown: 5★ 31,024 · 4★ 1,981 · 3★ 645 · 2★ 268 · 1★ 2,718 ## What do users think of Kiwi.com? Overall sentiment: negative **Pros** - 💻 Easy to use - 💰 Cheap flights - ⏱️ Convenient booking process **Cons** - 🔍 Lack of transparency in pricing - 🤖 Poor customer service - 🗓️ Unreliable flight information - 🏢 Difficulty contacting the company - 💳 Unexpected charges and fees - 🔄 Frequent flight changes/cancellations - 🧳 Issues with baggage handling **Commonly reported bugs** - App crashes and freezes - Inaccurate flight information - Inability to access booking details **Most requested features** - Improved communication with customers - Streamlined booking and check-in process - Better support for flight changes and cancellations ## Newest reviews (10 of 985) ### 3/5 — Good pricing but dodgy *2026-08-25, version 2026.28.1* They tell you that you must download their app to add some missing information. But app says otherwise. ### 2/5 — Cancellation *2026-08-17, version 2026.28.1* Disappointed that the flights were cancelled and level of refund did not reflect the amount originally paid and replacement cost ### 1/5 — Charged me and didn't give me a flight *2026-08-04, version 2026.26.0* Kiwi charged my card but the airline has no record of the flight I booked. I had to rebook at an increased price and have lost the initial amount I paid. ### 1/5 — Horrible to book with *2026-08-04, version 2026.26.0* Add ons become very expensive ### 1/5 — Terrible booking structure *2026-08-04, version 2026.26.0* Never experienced any booking aggregator to take over 48hrs to confirm flights and who so aggressively pushed you to download an app which you have no need for. ### 1/5 — Scam *2026-08-02, version 2026.26.0* Kiwi is basically a scam. If there is any problems with any flight they will not help at all and you are forced to talk to a chat bot. Never again will I use them. Never ### 1/5 — DO NOT BELIEVE THE REVIEWS *2026-08-01, version 2026.26.0* All these 5 star reviews are FAKE FAKe FAKE. the absolute WORST travel app on here. There is ZERO customer service, like it doesn’t exist. You cannot add your known traveler id, the phone numbers don’t even work - just use a known app to book travel and pay the extra couple bucks to save yourself from the misery of using this app. It’s horrendous. I took one for the team for sure. Never again. ### 1/5 — The worst flight booking experience i have ever had *2026-08-01, version 2026.26.0* I genuinely never had a worst experience. They told me my flight was confirmed until the day of the flight i find out they failed to pay for it on their side…. Never ever book through this ### 1/5 — Unprofessional and fraud service provider *2026-07-31, version 2026.26.0* They never contract with their customer while isssue is on and unable to fix it. I have lost nearly 2 grand using their service. ### 1/5 — Lies no refund *2026-07-31, version 2026.26.0* I bought a flight ticket from Boston to Europe through Kiwi. My trip was scheduled for December 28, 2025. Unfortunately, on December 27, I was admitted to the hospital and had emergency surgery to remove gallstones from my gallbladder. I immediately requested an emergency refund and provided the necessary information, but Kiwi refused to refund my $500 ticket. I called them every week, but they rarely answered the phone. I also sent many emails, and they kept telling me to wait. Finally, in July, they refunded only $80 and kept the remaining $420. In my opinion, they took my money unfairly. God will judge this company. I do not recommend buying tickets through Kiwi. Based on my experience, if you need an emergency refund, do not expect fair treatment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Не рекомендую *2026-08-30, version 2026.28.1* Система настроена так чтоб обманывать вас. Если вы за 50€ не купили услугу поддержки то вам не внесут элементарные изменения в рейс и вы теряете все. Места на борту они продают х2 от цены авиакомпании. Сегодня они меня просто забыли зарегистрировать на рейс и не забронировали место у аварийного выхода которое я им оплатил. Поддержки клиентов ноль ### 1/5 — Mediocrity flies high *2026-08-25, version 2026.28.1* Checking all the boxes when it comes to price gouging (miraculous price increase when you select your flight), to credit card debit while taking hours to “confirm flights within 24 hrs” while you are 6hrs away from departure time. Don’t fall the the layout, the “hacks” of self transfer or the attractive prices - It will all come crashing down. ### 1/5 — Stolen Airline Refund *2026-08-20, version 2026.28.1* I booked a flight through Kiwi and then the airline cancelled the entire flight. Kiwi clams they only got a 25% refund from the airlines but the airline told me their policy is to refund 100% in the event they cancel. The airline website says the same thing. Kiwi refuses to admit that they kept the remainder of my refund for themselves. I ended up paying 75% the price of a cancelled flight. Truly horrible customer service and scam of a business model. ### 1/5 — DO NOT USE, THEY STEAL MONEY *2026-08-17, version 2026.28.1* Do not, and I repeat, DO NOT use this service. I bought their “disruption protection” as I had a series of one way flights from the US to Europe. The day of my flight, JetBlue (the airline for my first flight) decided to “reschedule” me to a flight that had already taken off and landed. Because of this, I missed every single additional flight in my itinerary. After trying to explain how this qualified for a refund for their “disruption protection,” I realized that the “agent” I was speaking to was actually an AI assistant named Nathan. I have put in so many refund requests, but as of August 4th, Kiwi has gone radio silent and refuses to communicate with me whatsoever. I spent $1,200 on the initial flights, all of which I was unable to make due to JetBlue being shady. Kiwi insisted that JetBlue “rescheduling” me to a flight that had ALREADY TAKEN OFF AND LANDED was a “minor” change and didn’t constitute a refund. Seriously, don’t use this app or book through Kiwi. Ever. By far the worst experience with traveling I have ever experienced in my entire lifetime. ### 1/5 — Be careful not to be conned by this company *2026-08-14, version 2026.28.1* I booked with them and paid £225.00 for a flight to Spain and never got a confirmation for my flight and it was impossible to get in touch with them as you need a booking with them to talk to them. I will never use them again ### 1/5 — They guaranteed a refund and haven’t sent it in months *2026-08-14, version 2026.28.1* I used kiwi multiple times, I’ve bookef over 15 flights with them but last time I received the worst customer service of my entire life. Kiwi cancelled my flight by accident. So I called and they said that they indeed do a mistake. They gave me three options. Either they refund me the full amount of my first flight. They either book a new flight for me or I can book it myself and receive a refund for the full amount. I took option 3. They are now refusing to send me the refund and are saying it was not guaranteed while I was promised by the staff on the phone that it would be. Remember for their mistake… now it’s been 3 months and I am still battling to get my refund I am so disappointed by the service. They had a loyal customer with me but now I have no faith in this company and I find that utterly disappointing. Can you do anything please? You have promised to refund me 1200$ for YOUR mistake and now it’s meant to be my issue. I would say this is the worst costumer service I’ve received. This is me paraphrasing the whole situation the service has been poor feom A to Z ### 1/5 — 安いだけでダメ *2026-08-11* 今回スカイスキャナーで調べるとkiwiしかチケットの取り扱いをしてなかったので初めて使いました。 しかしオプションの有料と無料の表示が適当だと思います。 中国東方航空の成田→上海、その後の国内線同士もどのクラスでも受託手荷物は無料のはずなのに有料で26000円と表示されてました。 有料のはずがないのでそのままなしにして購入しましたがやはり不安ですね。 しかも領収書は発行されるけどeチケットは発行されません。 メールに書いてある「eチケットをダウンロード」を押してもアプリに飛ぶだけでeチケットは表示されません。 なので予約番号すら分からない状態です。 ネットで口コミを見てサービスは最悪だというのは知ってたので当日まで不安です。 最悪の場合、航空券が予約できてない可能性もあります。 ### 1/5 — نصابين *2026-08-10, version 2026.28.0* انتبهوا منهم فيها مخاطرة الحجوزات من عندهم يمكن تروح فلوسك كاملة ### 1/5 — Refund Withheld — Airline Refund Records Refused *2026-08-10, version 2026.28.0* The airline had already refunded the tickets, but the booking company refused to return the money to me, claiming that the airline’s refund amount was not enough to cover their processing fees. I requested the cancellation within 30 minutes of booking because I accidentally selected the wrong date. I then immediately booked new tickets for the correct date. The airline allows changes within 24 hours. The booking company cancelled my original tickets and received the refund from the airline. However, they kept the entire refund and gave me nothing back. Most importantly, they refused to provide any record or proof of the refund received from the airline, claiming that the airline’s refund records are “confidential.” Therefore, they have provided no evidence to support their claim that the refund was insufficient to cover their fees. The total cost of the two cancelled tickets was USD 160.10. I am requesting proof of the actual amount refunded by the airline and the return of any remaining balance after legitimate and clearly disclosed fees. ### 1/5 — Numerous rather large errors *2026-08-09, version 2026.27.0* I do not usually leave reviews, and try to make them positive when I do, though man, was this a terrible experience booking with Kiwi. Have not seen my wife in weeks, we book through Kiwi. Credit card charge and confirmation go through. She gets to the airport, the airline has no ticket booked. Kiwi charged without booking the airline ticket...my wife spends the next 2 hours at the airport trying to get ahold of ANYONE from Kiwi. 24/7 chat line entirely unresponsive, no one picking up on the phone. Both quite large failures, that really show systemic problems with the company. Strongly avoid ## Most praised reviews (10 highest-rated) ### 5/5 — greatness *2026-08-29, version 2026.28.1* Very fast and easy to use. ### 5/5 — Good service *2026-08-17, version 2026.28.1* Good service ### 5/5 — Asz *2026-08-16, version 2026.28.1* Good ### 5/5 — They helped *2026-08-13, version 2026.28.1* They gave me a refund for my own mistake so I’m happy ### 5/5 — Good *2026-08-12, version 2026.28.0* All the best thanks All Services is Very Good ### 5/5 — Satisfied *2026-08-10, version 2026.27.0* Amazing website and trustful ### 5/5 — Great. Pay extra services. *2026-08-09, version 2026.27.0* Great. Pay extra services. ### 5/5 — Love✊ *2026-08-09, version 2026.27.0* Love👋 ### 5/5 — Easy booking *2026-08-08, version 2026.27.0* Very easy and many options ### 5/5 — Perfect app *2026-08-01, version 2026.26.0* It is amazing, the best prices also the easy way to choose. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*