# KIX Field Agent — Mobile Ticket Processing

> Mobile Ticket Processing (iPhone/iPad app by KIX Service Software GmbH.)

- Source: https://appshunter.io/ios/app/kix-field-agent/id1489588005 (this page in markdown: same URL + `.md`)
- Developer: [KIX Service Software GmbH](https://appshunter.io/developer/1489588004)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 16.6 · 37 MB
- Languages: American English
- Released: 2025-02-06
- Data updated: 2026-06-01
- User reviews in markdown: https://appshunter.io/ios/app/kix-field-agent/id1489588005/reviews.md

## What is KIX Field Agent?

KIX Field Agent enables service technicians and field staff to work on assigned tickets in your KIX Service Management System, also while being offline.

Any ticket information is also offline available, e.g. asset/config item information, knowledge base entries or the communication history.

- ticketing / work order processing
  - offline capability
  - reject/accept tickets/work orders
  - checklists
  - take notes with photos
  - automatic time tracking
  - work order completion with signature
  - work reports for your customers and internal use
  - search in assigned tickets
  - notification for ticket reminders
  - grouping by plan data and priority
- access to device/system information in the database via QR code
- offline access to knowledge base articles of your tickets
- offline access to customer/contact information of your tickets
- view and navigate to customer addresses using your navigation app
- sending emails regarding their tickets from the mobile device
- GPS position report to backend for further deployment planning

Requires KIX version 18. The system backend server must be reachable from your mobile device via HTTPS.


## Version history (last 5 releases)

### 1.10 — 2026-01-09

- work reports configurable
- globally dis-/enable time accounting
- renewed preference settings
- app specific network proxy settings

### 1.9.0 — 2025-02-06

- MFA-OTP login
- Compression/scaling of image attachments
- Indirect CMDB search / QR code behavior controllable
- Display of affected services and SLA specifications
- "Other tickets" view saves selected team

### 1.8.0 — 2024-04-26

- view and enter custom form fields on tickets (Date, DateTime, Text, TextArea, Selection)
- custom checklist selection states
- attach files from file system to tickets and notes
- additional filter in "Other Tickets" initially shows other agents tickets only, but allows to switch to own tickets 
- fixed authentication failure 
- minor improvements and fixes

### 1.6.0 — 2023-06-28

- ticket creation for affected asset
- ticket listing of other tickets from "my teams"
- take over ticket processing from other agents or undispatched tickets
- update to Flutter 3.x

### 1.5.0 — 2023-03-03

- Time tracking
   - optional if set on the ticket
   - Use of predefined categories or note texts for job description
- improved display of work report on ticket completion and stability in offline mode
- Bugfixes
   - Uniform time format for waiting and planned times
   - Display organization comment
   - missing agent first/last name when completing in offline mode
   - Addition of a query before deleting a draft ticket

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## Related topics

[kix field agent](https://appshunter.io/ios/topics/kix-field-agent)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*