# Klappið

> Official public transport payment app for Strætó buses in Reykjavík, Iceland. (iPhone/iPad app by Stræto bs..)

- Source: https://appshunter.io/ios/app/klappi/id1522675092 (this page in markdown: same URL + `.md`)
- Developer: [Stræto bs.](https://appshunter.io/developer/573475823)
- Category: Travel, Productivity
- Price: Free
- Rating: 3.36/5 from 118 App Store ratings · 97 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 65 MB
- Languages: English
- Released: 2021-11-12
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/klappi/id1522675092/reviews.md

## What is Klappið?

The Klappið app is an official Public transportation payment app, made for Strætó Iceland (the Administrative body for public transportation in the capital area of Iceland). The purpose of the app is to provide payment possibilities of various sorts in public transportation, including single tickets and period passes (such as monthly or yearly passes) for the citizens and guests of Reykjavík. The user can, in the first phase, sign on, register a payment method, purchase a travel media and confirm the purchase by validation in the buses of Strætó.

## Key features

- Purchase single tickets
- Buy period passes (monthly, yearly)
- Register payment methods
- Validate travel media on buses
- Official Strætó app

## What do users think of Klappið?

Overall sentiment: negative

**Pros**

- ✅ Easy ticket purchasing process
- 🗺️ Helpful route planning and bus tracking features
- 💳 Convenient digital payment option
- 📱 Works well for local Icelandic users with proper phone numbers
- 🚀 Significant improvements over previous version
- 👥 Group ticket functionality available
- ⏱️ Real-time bus location information

**Cons**

- 🚫 International phone numbers not supported for registration
- 🐛 SMS verification codes fail to send to non-Icelandic numbers
- ❌ Anonymous login has severe limitations and ticket loss issues
- ⚠️ Tickets frequently disappear or fail to load
- 🔌 Requires constant internet connection to function
- 😤 Poor user interface and confusing navigation
- ⏳ QR code scanning is slow and unreliable on buses
- 💔 Frequent crashes and app freezes
- 🔐 Security concerns with stored card authentication codes
- 🚫 Inconsistent real-time timetable data
- 💸 Accidental duplicate charges and refund difficulties
- 🌐 Language options don't work properly
- 📵 App doesn't work offline
- 🚌 Limited to Reykjavik area only despite showing cross-island routes

**Commonly reported bugs**

- SMS verification codes not sent to international numbers
- Tickets disappear after purchase or login
- QR codes fail to scan on bus readers
- App crashes and becomes unresponsive
- Credit card addition fails with validation errors
- Anonymous login conflicts with phone number registration
- Incorrect country code auto-selection
- Tickets don't load when activated
- App logs out users unexpectedly
- Duplicate charges for single ticket purchases
- Timetable inconsistencies between app and actual schedules
- Keyboard covers input fields during card entry
- App incompatible with older iPhone models
- Tickets don't display while offline
- Payment processing errors requiring multiple attempts
- Saved card information removed after updates

**Most requested features**

- Email-based verification as alternative to SMS
- Support for international phone numbers
- Offline ticket activation capability
- Live bus location map display
- Physical card payment option without extra cost
- Child, disabled, and elderly pricing visibility
- Better error recovery and account reset options
- Improved anonymous account stability
- Delay notifications with red text on real-time map
- Card reader payment option on buses
- Clearer distinction between single and group tickets

## Recent user reviews (10 of 97)

All indexed reviews: https://appshunter.io/ios/app/klappi/id1522675092/reviews.md

### 5/5 — Waste of Time

*2026-08-25, version 2.3.15*

Why would somebody pay a developer to write such an app ?  Why would a country waste money on this garbage. That's the first thoughts which come to mind.  The app codes isd calling codes as 2 or more digits. Presto United States is missing in the drop down, but hey North Korea is present.  Oh well you just feel sorry that they ended up paying money for this.

### 1/5 — It does not all enter US phones number

*2026-08-15, version 2.3.15*

It does not all enter US phones number. Why?

### 1/5 — Does not recognize United States

*2026-08-08, version 2.3.15*

To log on you need to use your phone number, but United States is not an option. You then have to use the guest option which does not always save your information. They need to update the app to add United States.

### 1/5 — AVOID! Bought tickets we can’t use

*2026-04-25, version 2.3.14*

We downloaded this app, fought with it until we found out how to buy and activate a ticket only for the system to be down on the bus at the Keflavik airport, so we needed up buying more tickets. Since our mobile phone numbers are US based we can only use the app in “anonymous” mode which doesn’t seem to have a way to request refunds or report issues.

### 3/5 — Ábending

*2026-03-20, version 2.3.14*

Ef vagnarnir eru seinir þá er mjög mikilvægt að merkja áætlaða komutíma með rauðu letri inná rauntímakortið. Það er virðing gagnvart farþegum að tilkynna seinkanir.

### 5/5 — Miklar framfarir/much improved

*2025-09-13, version 2.3.9*

Þegar Klappið kom fyrst í stað Strætóappsins var það óhentugt og frekar ömurlegt en núna virkar þetta alveg ljómandi vel!
Það er auðvelt að kaupa miða og virkja (með staðfestu kreditkorti) og að finna ferðaleiðir og áætlun og sjá hvar vagnarnir eru á leiðinni.
Áður var td vandamál að greiða og ferðaplanið datt út meðan á ferðinni stóð sem var mjög óheppilegt þegar skipts þurgti um vagn.
Ég hef haft bílpróf í áratugi, vinn við að ferðast og á einkabíl en gleðst yfir hvað þetta er orðið þægilegt og aðgengilegt.
Mundu eftir strætó!

### 1/5 — Drasl app

*2025-08-07, version 2.3.8*

Þetta app er algert drasl og gjörsamlega gangslaust, myndi gefa núll stjörnur ef það væri hægt. Það er bara hægt að nota þetta með íslenskt símanúmer. Túristar geta ekki notað það vegna þess að það kemur aldrei sms kóði til staðfestingar ef þú ert með erlent símanúmer. Reyndi að hringja í strætó, þau gátu ekkert gert, viðurkenndu að þetta væri þekkt vandamál. Konan lofaði að senda mér miðakort sem kom auðvitað aldrei. Gat aldrei notað strætó á Íslandi útaf þessu fn appi og varð að notast við hopp hjól og leigubíla í staðin. Þvílíka prumpið Strætó!

### 3/5 — Not the best

*2025-08-06, version 2.3.8*

Don’t waste your time with this app if you don’t have a european phone number ; you can buy tickets onboard any straeto bus without punishment, even on long routes like Reykjavik to Selfoss

### 1/5 — Bad

*2025-07-09, version 2.3.8*

Didn’t have US as an option to make an account and robbed me

### 1/5 — Cannot sign up from U.S. number

*2025-04-28*

It lets you select from a bunch of area codes. But if yours isn’t on the list, good luck, you’re just not allowed to pay to ride a bus.

## Frequently asked questions about Klappið

### What does the Klappið app do?

The Klappið app is the official payment application for Strætó public transportation in Reykjavík, Iceland. It allows users to purchase single tickets and various period passes for bus travel within the capital area.

### What types of tickets can I buy?

You can purchase single tickets for immediate travel or period passes, such as monthly or yearly passes, for ongoing use. This provides flexible payment options for public transportation.

### Is the app free to download and use?

Yes, the Klappið app is free to download. While the app itself is free, you will need to purchase tickets or passes through the app to use public transportation services.

### How do I validate my ticket?

After purchasing your travel media (ticket or pass) within the app, you can confirm your purchase by validating it directly on the buses of Strætó. This ensures your fare is registered.

### Who is this app for?

This app is designed for both residents and visitors of Reykjavík who utilize the Strætó public bus system. It simplifies the process of paying for and managing bus fares.

## Version history (last 5 releases)

### 2.3.15 — 2026-05-21

We've added Live Activities for active tickets.

### 2.3.14 — 2026-03-06

Disable NFC while app is open to prevent accidental payments

### 2.3.13 — 2026-02-02

Minniháttar uppfærslur
---
Minor updates

### 2.3.12 — 2026-01-19

Minniháttar uppfærslur
---
Minor updates

### 2.3.11 — 2025-10-15

- Minniháttar uppfærslur
---
- Minor updates

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## More apps by Stræto bs.

- [Strætó bs.](https://appshunter.io/ios/app/strto-bs/id573475820)

All apps by Stræto bs.: https://appshunter.io/developer/573475823

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*