# Klara – Patient communication — user reviews > 345 indexed App Store user reviews of Klara by Klara Technologies Inc., rated 4.60/5 from 12,835 ratings. - Source: https://appshunter.io/ios/app/klara-patient-communication/id1082300408/reviews - App overview in markdown: https://appshunter.io/ios/app/klara-patient-communication/id1082300408.md - Rating breakdown: 5★ 10,784 · 4★ 772 · 3★ 311 · 2★ 188 · 1★ 780 ## What do users think of Klara? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Quick responses from staff - 💡 Convenient communication with doctors - 🚀 Efficient for scheduling appointments - 👍 Easy to upload documents and images **Cons** - 🐛 Frequent log-out issues - 🔒 Lack of privacy/security concerns - 🐛 Unreliable video conferencing - 🐛 Buggy and freezing app - 🔒 Inability to control access to messages **Commonly reported bugs** - Constant need to re-enter login credentials - Video calls not working as expected - App freezing and becoming unresponsive - Notifications not working as intended - Inconsistent behavior across devices **Most requested features** - Separate message threads for different staff members - Improved security and privacy controls - Reliable video conferencing capabilities - Consistent 'remember me' functionality - Better notification system for appointments ## Newest reviews (18 of 345) ### 4/5 — Some problems *2026-08-21, version 1.31.0* When signing into the app I received an error message that my DOB was not valid before I completed entering it. Without completing that I was then taken to the terms and conditions with no way to exit. I could only close the app and begin again. After I was finished there was no way to sign out. ### 2/5 — PITA to use *2026-08-06, version 1.31.0* I don’t know who programmed this, but they clearly don’t know what they’re doing. The option to stay logged in for 30 days is useless. Check it as many times as you want, but you have to re-login every time you try to use the app. Clearly not programmed or designed by anybody who actually uses the program because if they did, they wouldn’t let this kind of nonsense remain in place. ### 2/5 — KLARA… Seems like it’s mostly about money *2026-08-06, version 1.31.0* This comment has nothing to do with how I feel about my doctor or the clinic that she works in. It has to do with KLARA… First of all I have an older iPhone and I cannot get into that medical information program when I finally do get into it it tells me there was a problem with my last purchase which is not true and why should a money issue be the first thing that pops up when you’re trying to get information from your Doctor or check in for your appt. Early checkin? Impossible. OK now you’ve heard my rant I still love my doctor I just don’t prefer their choice of communication ### 1/5 — So glitchy to log in *2026-08-03, version 1.31.0* This app is so unbelievably temperamental to log in on. It routinely takes me 5+ tries. It either does an infinite loading spinner or it errors and restarts the login process when I put in the 2FA code. It’s not even consistently better or faster than clicking the link to open the browser. The app saves face ID and appears to not use it for anything at all. ### 1/5 — Glitchy *2026-08-03, version 1.31.0* i guess this app does make communication between providers and patients convenient. but this app generally sucks. it takes forever to log in, which you have to do EVERY. SINGLE. TIME. you need to contact your provider, despite checking the "remember me for 30 days" box. there are constant "unexpected errors" in the log in. if you make a misclick you can't go back without causing an error that makes the app unusable for the entire day. i swear i hate this app. ### 1/5 — Ridiculous and Frustrating *2026-08-03, version 1.31.0* The amount of effort needed to re-login every time my provider sends me a message is ridiculous. There is a box that you can tick that says “remember this device for 30 days” but even if you tick it, the app doesn’t remember your device. EVERY time I access the app I have to enter my phone number, get a code via text, enter my birthdate, check the boxes, find my provider, and then finally be able to send a message, and it’s so annoying. I have no idea how this app has such a high rating when there are way better patient communication apps available. ### 1/5 — Borderline useless and a potential liability *2026-07-31, version 1.31.0* First, let’s start with how many steps are needed just to log in: phone number, face verification, SMS code, birth date, and privacy policy agreement. Every single time you want to open the app. Second, I’ve spent more time on the loading screen than I actually using any feature within the app. It stalls out about 60% of the time and I end up just using the browser client, which is only slightly more reliable than the app. For a medical communication platform Klara is more of a liability than anything. Healthcare providers, please use something else!! ### 1/5 — Too many steps *2026-07-30, version 1.31.0* No way to recognize device. Have to navigate way too many screens to message provider team. Appreciate security, but build better controls internally. ### 2/5 — A pain *2026-07-29, version 1.31.0* Good concept but every time I access it there are ridiculous log in needs. I check the box to keep me signed in yet every day I have to redo my cell authentication AND enter birthday info. I dread getting messages through the app especially the frequent "thanks for your message" that requires similar authentication. I have multiple doctors on the app so is not the doctors driving this. ### 2/5 — Time Out Error *2026-07-28, version 1.31.0* This app will time out my login attempts as I’m logging in!! It won’t remember me, it will time me out and then when I finally get through I’m stuck on a loading page!! ### 1/5 — Trash *2026-07-28, version 1.31.0* My allergy doctor decided to start using this. Not sure why, but it’s trash. Login is a nightmare. Also the people at the office are convinced you can pay for your visits on here which you can’t. She sent me a message that said you can pay here but there is no payment option or link. Pointless. Would give no stars if that was an option. ### 1/5 — frustrating to use *2026-07-28, version 1.31.0* Klara would not download on my Apple computer. I tried several times using different links. It’s very frustrating to try to use something that doesn’t work, especially since you can’t get someone on the phone. I like the medical practice but dislike the poor communication with the office. ### 1/5 — Not worth the download *2026-07-18, version 1.31.0* I’m not sure why this app exists honestly. Every time my providers send me a message via Klara my phone automatically opens up the browser version and bypasses the app completely. As others mentioned, the login process is atrocious. It says it remembers my account and has the correct number pulled up, but the second it does face recognition it resets everything. I then have to provide my phone number, input the code sent to my messages, and input the code sent to my email. If it finally lets me in (which it rarely does due to slowness), then it’s very laggy. 80% I have to give up on logging in because it sits there loading forever and never pulls up. This app is a major disappointment and I’m unfortunately deleting it now. I got it for ease of not having to login every single time and it’s not doing that. Not worth the hassle and a waste of time. ### 1/5 — Awful *2026-07-16, version 1.31.0* I don’t leave reviews often but my experience with this has left me feeling terrible. Easily top 3 worst apps. The login process is miserable. You have to login every time with a code sent to your phone or email which isn’t even done in the app. It’s done through a buggy webpage. To check a message you gotta put in your birthday every time! There are options to remember you for both of these issues hut both are non-functional. I think the best part about the app is that it has stopped working altogether so I don’t have to use it anymore. ### 1/5 — Horrible *2026-07-14, version 1.31.0* The worst login process, app doesn’t work more than half the time. You have to verify repeatedly just to get in and the save user info buttons do not function ### 1/5 — Mrs. L *2026-07-11, version 1.31.0* What’s the point of downloading the app if it’s just going to immediately take you to the website to sign in…EVERY single time?? Never remembers my device and half the time says it accepted my order only for me to check back two days later and find out it didn’t. With the processing and mail time - 2+ weeks, how am I ever supposed to get my script on time??? NOT IMPRESSED!! ### 1/5 — Confusing *2026-07-11, version 1.31.0* The message is a reminder of upcoming appointment and asks for response. There is only one response option: cancel! I have had this appointment for two years, and do not want to cancel! I am afraid to click on cancel! Doing so adds an additional circle to the one there already. What does that even mean? Will not respond!!! ### 1/5 — Not better for patient communication *2026-07-10, version 1.31.0* I find the app requires WAY to many keystrokes before you can communicate with my provider. Other similar apps are much more user friendly (My Chart, Healow) The 2 providers I have that use Klara are not reachable by telephone 90% off the time forcing me, the patient, to communicate via Klara. ## Most critical reviews (10 lowest-rated) ### 1/5 — An eternity to load *2026-08-20, version 1.31.0* This app never opens after I enter the verification code. It just continuously shows the loading symbol. ### 1/5 — It’s awful *2026-08-18, version 1.31.0* It just doesn’t work. You can’t leave a doctor, it never loads, it never saves any information of mine, it makes me log in over and over again and I’ll enter in my phone number over and over and over again. It’s exhausting when all I need to do is message my doctor. I hate that I have to go through them Klara ### 1/5 — The Worst Patient Comm App *2026-08-13, version 1.31.0* This is by far the most difficult and frustrating patient communication app I have ever used. About 75% of the time it doesn’t allow me to login, it doesn’t recognize my login name or password, it’s difficult to navigate, it’s not intuitive, and it doesn’t allow me to view actual test results in special cases. PLEASE KLARA, give it up to MY CHART - In my opinion, The Golden Standard. mfultondvm ### 1/5 — Patient *2026-08-13, version 1.31.0* Too complicated. Patient portal system much easier to work with. ### 1/5 — Completely useless *2026-08-08, version 1.31.0* App never opens quickly, login never works, messages from doctors office take you too a browser instead of app, then it gets confused and have to reauthenticate even if you check to remember this device. You’re better off calling the office and listening un to hold music. ### 1/5 — Is this app even still being maintained? *2026-08-06, version 1.31.0* I’ve been trying to use this app with my doctor but I’m starting to think no one works on it. First I tried the website, which just loads forever and I have to reset multiple times for it to load. I thought the app probably would work better and initially it did! But now when I go back in to read the response to my initial message I can’t even re-login easily. It recognizes me, does a face unlock success symbol and then nothing. But if I re-enter as if it’s my first time to the site, I can get in, but that’s like 20 extra steps every time! Now I see all the bad reviews of the same experience. Wish my doctor would use another app… do better Klara! ### 1/5 — Never remembers *2026-08-04, version 1.31.0* This app doesn’t use any on device authentication. It constantly prompts for a birthdate even an app. It doesn’t use Face ID or any other technologies like even the basic autofill from contacts. It’s terrible. ### 1/5 — Logging in frustration *2026-08-04, version 1.31.0* This app is so frustrating. I have to sign in every single time even though I say keep me signed in for 30 days. ### 1/5 — Login is absurdly difficult *2026-08-04, version 1.31.0* Doesn’t remember me and I always need to do around 3 rounds of authentication just to check a message ### 1/5 — Can’t Even Log In *2026-08-03, version 1.31.0* Not sure if others have this problem, but I can’t even log into the app. The website when I get texted a link times out the first 4 times I click it from multiple providers. So I thought I’d try the app to see if it was better, but the 2FA timed out after less than a second and told me my code was expired. Then it texted me multiple new codes without even asking me. Finally one of those worked and then it made me do 2FA via email but I had 3 emails at this point with all different codes. None of them worked. So I tried to start over and it accepted my text code after the first try, but then the email code timed out and it just told me to contact customer service. I gave up and went back to try to link that was texted to me again and it finally worked. ## Most praised reviews (10 highest-rated) ### 5/5 — ? *2026-08-17, version 1.31.0* Dr. Erickson did a wonderful job removing the skin problem on my neck. ### 5/5 — This app needs attention *2026-07-29, version 1.31.0* I go to log in, and the stupid thing sends me the code, I put it it and it tells me it times out… HOW?! It literally just sent me the code? I end up having to log in multiple times just to access the app. Definitely needs attention. ### 5/5 — great customer service *2026-04-02, version 1.31.0* great help and quick responding ### 5/5 — The worst integration *2025-12-29* This app makes you jump through so many hoops to login every single time. Even with Face ID, it still requires a text message and entering birthday. And even after checking don’t ask me for 30 days it still makes you go through the verification every single time! And sometimes I had to repeat my texts and the app won’t start open to receive a response. It’s so annoying and inefficient. I’m not sure who this app is even helping. ### 5/5 — LOVE as patient & provider! *2025-11-14* Klara makes communication with our office incredibly easy. Patients can reach us instantly—either through the Klara app or simply by texting our main office number. No downloads, no long holds, no portals to log into. It’s fast, secure, and seamless, and has truly improved how efficiently we can stay connected with our patients. Highly recommend! ### 5/5 — Wish it worked on my Apple Watch! *2025-05-03, version 1.28* Seeing notifications on my Apple Watch would be helpful when on call! ### 5/5 — Drs appointment *2024-12-10* Went to appointment and was extremely pleased. I have always had excellent service with Dr Ahmar. She takes time with her patients and listens to their concern. Today was the first time I saw the P.A. And she gave excellent services . Unfortunately I has three things I had come up and needed to discuss and she listened and took care of each concern. I was very impressed with her kindness and professionalism as I always receive in that office. I felt very comfortable with her and look forward to seeing the PA or the Dr. thank you so much for the great services I received. I have been seeing Dr Ahmar for over 30 years and would recommend her and assistance in a heart beat… ### 5/5 — Outstanding Care *2022-06-05* I cannot share enough praise for the care and attention and compassion I received from Nurse Karen and the Staff at Dr. Sanders office ! Starting with my first phone call to his office in 2019, Suzy answered all my questions and concerns with great detail and enthusiasm. Danielle also took great care in scheduling me and accommodating my questions and explaining the planning of procedures. To my most recent experience, post surgery with Nurse Karen, answering all my questions with such detail and love - early morning, late night and weekends calls and texts. You are always in touch with someone who can help you, if needed. And Dr. Sanders… I felt totally comfortable with his kind approach and his vision for me as well as hearing what I wanted. I was 100% confident in his care. I am still healing, however, I saw the results immediately and each day going forward, I see the results and they are fabulous. I did not want to look 25… rather, to look refreshed and natural. Also, I highly recommend you go to Norma’s Cottage for aftercare … they are angels. I am more than happy to give Dr. Sanders and his entire Team the highest of recommendations! And I am happy to talk to anyone about my procedures and my experience. Ask Suzy for my number. Good luck, do it, you’ll feel so much more confident and happy. Best always, Mary FitzGerald ### 5/5 — Outstanding App *2022-03-12, version 1.17.0* This is a great way to be able to stay in contact with your doctor without having to email or call the office. Very simple to use and effective! ### 5/5 — Professionalism *2022-02-22, version 1.16.0* I can’t tell you how much this app helps me stay on track! I have multiple sclerosis and frequently have to be reminded of MANY THINGS! Thanks to your quick responses to my questions and your explanations, I am able to remember and understand what I am required to do! Thank you! 😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*