# Klarna: Smarter everyday money — user reviews > 7,350 indexed App Store user reviews of Klarna by Klarna Bank AB, rated 4.90/5 from 2,345,709 ratings. - Source: https://appshunter.io/ios/app/klarna-smarter-everyday-money/id1115120118/reviews - App overview in markdown: https://appshunter.io/ios/app/klarna-smarter-everyday-money/id1115120118.md - Rating breakdown: 5★ 2,198,438 · 4★ 71,741 · 3★ 19,706 · 2★ 9,562 · 1★ 46,262 ## What do users think of Klarna? Overall sentiment: negative **Pros** - 💳 Easy payment process - 📦 Wide range of stores - 🕰️ Flexible payment plans - 🔍 Convenient for large purchases **Cons** - 🚫 Inconsistent approval process - ⚠️ Lack of Apple Wallet integration - 🤖 Automated decision-making issues - 🕰️ Slow/delayed refund processing - 🤯 Poor customer service **Commonly reported bugs** - Registration issues - Unreliable one-time card functionality - Incorrect balance updates **Most requested features** - Widget for quick card access - Apple Watch app integration - Improved card organization and search - Transparent purchasing power display ## Newest reviews (10 of 7,350) ### 4/5 — Op *2026-08-23, version 26.34.273* Muy buena la forma de comprar y pagar ### 3/5 — Awkward app *2026-08-23, version 26.34.273* Only use as TNT is saved in here. Often can’t open when needed. ### 1/5 — Update to original review *2026-08-22, version 26.34.273* Really liked the app the way it was before, this new layout is not even remotely as good as before. Came back to add to this review and change my rating because being forced to set up a Face ID to see my account is BS ### 1/5 — WARNING *2026-08-22, version 26.34.273* DO NOT USE!!!! It’s useless for large payments. You have to have a debit card or online banking to payoff large bills and both of those aren’t safe. ### 1/5 — Stupid *2026-08-22, version 26.34.273* Why you guys take the money in the day if you guys not take the money ofcurse im gonna spent ### 1/5 — Rubbish now *2026-08-22, version 26.34.273* What’s happening Klarna ? You keep logging me out and what’s this code you are on about when I try to relog in. I have deleted the app and reloaded it but cannot get into it again. Sort it out Klarna ### 5/5 — Klarna *2026-08-22, version 26.34.273* La mejor app que puedes tener en tu cell ### 5/5 — Comes in the clutch *2026-08-22, version 26.34.273* Klarna really has helped me out when I’m in a bind ### 5/5 — Amazing *2026-08-22, version 26.34.273* The best way to shop ### 1/5 — I hate Klarna code *2026-08-22, version 26.34.273* Forcing everyone to create a Klarna code - a stupid decision. I'm at the grocery checkout, I just want the loyalty card shown ASAP. Why on earth I need to input PIN number beside some strangers, while I already have screen lock?! ## Most critical reviews (10 lowest-rated) ### 1/5 — New layout sucks *2026-08-23, version 26.34.273* Way to go Klarna on screwing up a product. New layout is not intuitive at all!!! ### 1/5 — Needs a lot of work. *2026-08-23, version 26.34.273* App won’t allow me to change my email (which has been compromised by hackers) therefore I don’t feel comfortable linking my bank account. So now I’ve got late payments because I had to get a new debt card (because of HACKERS) and when I try to put my new card number in, it’s not working. Great. I’ve also tried getting refunds before after getting scammed from an Instagram ad for rock lights that go under a truck (that never got shipped) and Klarna wouldn’t allow me to get any money back. They have no customer service whatsoever. No number you can call. It’s a joke. Once I get these last few things paid off I’m going to delete this app for good. ### 1/5 — Latest update removed all cards *2026-08-23, version 26.34.273* Latest update removed all cards. EDIT: re dev response: Contacting support is useless. They haven’t restored anything. The app was good when it was Stocard. I don’t want anything other than simply my damn store cards first thing, front and centre as soon as I open the app. I don’t want to have to log in. I want a reliable, usable offline experience. ### 1/5 — Terrible customer service *2026-08-23, version 26.34.273* Have been using Klarna for years the last few months I have had nothing but terrible customer service have never missed a payment but yet I get denied for even the smallest purchases just as a test ### 1/5 — Worst experience so far *2026-08-23, version 26.34.273* My wife kept nagging me to download this app and so I spent the better part of my day doing all the credentials and all that jazz only for it to choke up on my purchase! I had a line behind me forming while I’m trying to fiddle with this app and verifications that keep me in a never ending loop! Now I have money in all different cards trying to get this Klarna thing to work! The help tab is just an ai not a human contact at all! Was super excited to try this app out and now I’m only 50$ in the hole now and with the embarrassment of having to decline my order at the store for this slow and unreliable app! I wish I could give it 0 stars but I had to put at least 1 star to leave a review! Don’t download this app! It’s a waste of time! ### 1/5 — Updates Suck *2026-08-22, version 26.34.273* I’ve always loved Klarna. But this new mandatory Face ID thing sucks. Since it’s been out, I don’t use Face ID for anything. Never wanted to. Why is this now mandatory? Feels intrusive. I will definitely stop using Klarna now. ### 1/5 — No support *2026-08-22, version 26.34.273* I’ve been locked out of my account with no way to access it and it’s 100% karma’s fault, they require me to verify my email and they simply won’t send you the code no matter how many times you resend or confirm your number, you also can’t talk to support without signing it which they won’t let you do, terrible ### 1/5 — Unacceptable *2026-08-22, version 26.34.273* Use another service ### 1/5 — Too many updates *2026-08-22, version 26.34.273* Each time you do an update, we need to log back in. I never remember to which email it’s attached not the password. It s a real pain ### 1/5 — Not true inflation *2026-08-22, version 26.34.273* I’m very unhappy with the way the Klarna app has been redesigned. It has become extremely difficult to understand my account. The app appears to show that my total outstanding balance is around £85, but when I go through different sections of the app, I can see amounts that suggest I actually owe around £200. It is very unclear which payments are outstanding, what the actual total balance is, and when each payment is due to be taken. The information is now so confusing and scattered that I cannot get a clear picture of my actual debt and upcoming payments. Please provide me with a clear breakdown of: my exact total outstanding balance; each outstanding payment; the amount of each payment; and the date each payment is due. I would really appreciate a clear explanation of what I actually owe, because the current app interface makes this extremely difficult to understand. Before, everything was simple and easy to understand. I never had to contact customer support just to figure out how to use the app or try to remember where everything was. Now this is exactly what is happening. It is impossible to remember anything in this mess of information. You now have to memorise the path to find the information you need, and if your memory isn’t perfect, you have to contact support every time just to find something in the app. It is extremely inconvenient. ## Most praised reviews (10 highest-rated) ### 5/5 — Lo mejor de lo mejor *2026-08-23, version 26.34.273* Bendiciones y buenas vibras lo mejor de lo mejor ### 5/5 — Easy pay *2026-08-23, version 26.34.273* I love klarna , payments makes my life Easy :) ### 5/5 — Best shopper tool around! *2026-08-23, version 26.34.273* Love spending my money with Klarna, they make buying easy with split pay system, it’s like back in the day when you could put things on lay-a-way, but you get your purchase when the Mail truck/delivery guy comes! ### 5/5 — BEST! *2026-08-22, version 26.34.273* This app is the best! I can shop anywhere!!!!!!!!!! ### 5/5 — They are the best! *2026-08-22, version 26.34.273* Love shopping with Klarna as they make my transactions that much more convenient and affordable. Could not do without them! ### 5/5 — Espectacular *2026-08-22, version 26.34.273* Super ### 5/5 — Times are hard *2026-08-22, version 26.34.273* Great to be able to pay with instruments thanks ### 5/5 — Good way to shop *2026-08-22, version 26.34.273* New to Klarna easy to use,reminds me when payment due,can look at my statement and see exactly what I owe ,when I need to pay,statement shows who I’ve bought from and the monthly payments ### 5/5 — Feliz *2026-08-22, version 26.34.273* Accesible en pagos y buena calidad de aplicación ### 5/5 — My Go To *2026-08-22, version 26.34.273* I’ve been using this site for 6yrs and it’s hasn’t let me down yet! It really helps when you need or want something (especially at a good price) but you can’t afford it at that moment. This site is a life saver. They don’t have high interest rates and they make everything convenient and affordable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*