# KLM - Book a flight — user reviews > 1,427 indexed App Store user reviews of KLM by KLM Koninklijke Luchtvaart Maatschappij N.V., rated 4.80/5 from 49,239 ratings. - Source: https://appshunter.io/ios/app/klm-book-a-flight/id391732065/reviews - App overview in markdown: https://appshunter.io/ios/app/klm-book-a-flight/id391732065.md - Rating breakdown: 5★ 43,252 · 4★ 3,274 · 3★ 909 · 2★ 435 · 1★ 1,369 ## What do users think of KLM? Overall sentiment: neutral **Pros** - 👍 User-friendly interface - 🚀 Easy to navigate - 💯 Excellent customer service - ✨ Reliable and consistent performance **Cons** - 🐛 Glitches and bugs - ⚠️ Inconsistent app behavior - 🕰️ Slow load times - 🔒 Security and login issues **Commonly reported bugs** - Inability to check in through the app - Seat selection not working as expected - Frequent app crashes and freezes - Incompatibility with older devices **Most requested features** - Ability to change flights directly in the app - Improved seat selection and management - Better integration with Flying Blue program - More proactive notifications and updates ## Newest reviews (11 of 1,427) ### 2/5 — Payment *2026-09-03, version 26.0.0* Blocked screen ### 3/5 — Visa fee *2026-08-31, version 16.11.2* Off loading visa fees to customers is unconscionable. Shame on you! ### 3/5 — Indonesia cards issue *2026-08-29, version 16.11.2* You have problem with indonesia banks ### 4/5 — missing export to calendar *2026-08-26, version 16.11.2* Can you please bring back the option to export the flights from trip to calendar? It was very useful but now it is gone from both apps, KLM and AF :( Thank you! ### 2/5 — Expensive and some… *2026-08-25, version 16.11.2* KLM are okay but expensive and then there is little time to complete security at Schiphol which is always so so slow. ### 1/5 — Paid for a window seat, but KLM reassigned it *2026-08-22, version 16.11.2* I am very disappointed with KLM’s handling of my seat reservation. I purchased my ticket and paid an additional fee specifically to select a window seat for my flight from Chicago to Amsterdam. KLM later changed the aircraft and automatically reassigned my seat, taking away the window seat that I had already paid for. I understand that operational changes and aircraft substitutions can happen. However, when a passenger pays extra for a specific seat preference, KLM should either provide an equivalent seat or promptly refund the additional amount paid. It is extremely frustrating to pay extra to secure a window seat and then have that selection taken away through no fault of the passenger. A paid seat selection should not simply disappear because the airline changes the aircraft. I expect KLM to either restore an equivalent window seat without charging me again or refund the full amount I paid for the original seat selection. ### 1/5 — Spammers *2026-08-21, version 16.11.2* Push annoying offer notifications, even when you’re not travelling with them ### 1/5 — Rubbish app *2026-08-20, version 16.11.2* Took me ages AGAIN to book a trip. Gets stuck at every page. Embarrassing. EasyJet takes me a fraction of the time to book. ### 1/5 — SkyTeam Fail *2026-08-20, version 16.11.2* Like every other SkyTeam member airline app codeshare tickets are a nightmare. Not user friendly at all. ### 3/5 — Not great *2026-08-20, version 16.11.2* App is slow and the economy seats are too small ### 1/5 — Dis functionality of the app *2026-08-19, version 16.11.2* For 2 days I have been trying to book a ticket on the app and it continuously gave me an error msg and and kept asking to try again. I also had a similar problem yesterday trying to select my seats on my multi city flights. It kept giving me error msgs. This is not the first time that this happens. Actually in the past few months this has happened repeatedly. YOU HAVE A PROBLEM WITH THE APP! ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful out of dated app *2026-09-03, version 26.0.0* Awful out of date app which doesn’t work properly. ### 1/5 — Track Luggage *2026-09-02, version 16.11.2* Example, Flight KL1101 today, connecting from KL1654, luggage tracking showed “in transit” the plane door closed…take off and landing (of course no wifi on board). Landed, track luggage feature gone…fortunately I took a screenshot as the luggage receipt was badly printed/hard to read. Just when some information would be helpful, even a notice that due to the tight connection, it was not possible to transfer the luggage but it will be on the next flight, instead, feature removed. Tracking something when everything goes according to plan isn’t when it’s helpful. Might as well design a fridge that turns the light on inside only when it is shut. ### 1/5 — Very difficult to navigate *2026-09-02, version 16.11.2* I wish I could use the app, but it keeps telling me that I don’t have an account, right after registering. Disappointed- I like the airline but their app sucks ### 1/5 — Useless *2026-09-02, version 16.11.2* Throughout the NBO issue 31Aug to 1 September this app inaccurate. Miss information. Constant irrelevant alerts and even right now 48 hours later send notifications that totally and utterly useless and out of date. Flight information that was wildly inaccurate Pay for developers of the app that actually travel a lot. We should be able to rely on the app !! ### 1/5 — Needs a lot of improvement *2026-09-01, version 16.11.2* This is probably the clunckiest app any airline may have. I have used many, and this is the least intuitive, the least logical and so full of bugs. I entered the country of residency at least four times. Scanning the documents with wrong information. Sent me to Square one several times. KLM you can do better!! ### 1/5 — Experiencia *2026-08-30, version 16.11.2* Péssima ### 1/5 — Cannot pay for ticket *2026-08-29, version 16.11.2* I am using ING Netherlands Debit and Credit Cards and the payment cannot go through. ### 1/5 — Enregistré… mais en liste d’attente *2026-08-27, version 16.11.2* À l’autre bout du monde, mais pas certain de rentrer ni de partir d’ailleurs. Process d’enregistrement Air France/KLM à revoir. ### 1/5 — James *2026-08-22, version 16.11.2* This trip to Africa with KLM has been the worst overseas trip I have had in 20 years of travel! Canceled flights, changed flights and a less than useful app, disallowing check in or any other changes. ### 1/5 — KLM app sucks *2026-08-22, version 16.11.2* I have to enter and re-enter my passport 3 times, why? ## Most praised reviews (10 highest-rated) ### 5/5 — Better by far than airfrance *2026-09-04, version 26.0.0* easy to use reliable ### 5/5 — Interface *2026-08-31, version 16.11.2* The app has a very easy to use interface ### 5/5 — KLM App *2026-08-29, version 16.11.2* Always sample, reliable and still attractive! ### 5/5 — Schnell und unkompliziert *2026-08-26, version 16.11.2* Ich fliege regelmäßig mit KLM. Jedesmal reise ich entspannt, weil ich sicher bin, ich werde geholfen, wenn etwas dazwischen kommt. Freundlicher Service ### 5/5 — Great app great service *2026-08-25, version 16.11.2* Fantastic app , good costumer service , great crews ### 5/5 — Compra da passagem *2026-08-25, version 16.11.2* Estava tentando por outros sites e não estava autorizando o pagamento. O app me permitiu pagar de forma segura e confirmar minha reserva. ### 5/5 — Mr *2026-08-24, version 16.11.2* Love App & check in processing ### 5/5 — Great! *2026-08-23, version 16.11.2* Always above and beyond Good service!!!! ### 5/5 — Best airline and app *2026-08-20, version 16.11.2* I have been using KLM for almost two years. App is great design and quick to follow without any erros. Besides great airline and combo to USA with Delta with WIFI and very nice flight attendents. ### 5/5 — KLM Top *2026-08-18, version 16.11.2* Nunca falla --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*