# Klook: Travel & Activities — user reviews > 1,598 indexed App Store user reviews of Klook by Klook Travel Technology Limited, rated 4.70/5 from 7,875 ratings. - Source: https://appshunter.io/ios/app/klook-travel-and-activities/id961850126/reviews - App overview in markdown: https://appshunter.io/ios/app/klook-travel-and-activities/id961850126.md - Rating breakdown: 5★ 6,981 · 4★ 395 · 3★ 58 · 2★ 48 · 1★ 393 ## What do users think of Klook? Overall sentiment: neutral **Pros** - 👍 Convenient booking - 💰 Good deals and discounts - 🚀 Easy to use app - 🌟 Great travel companion - 🌍 Useful for Asia travel **Cons** - 🤖 Poor customer service - 🔒 Strict cancellation/refund policy - 🐛 Booking issues and errors - 💸 Overpriced compared to direct booking - 🚫 Unreliable service and bookings **Commonly reported bugs** - App crashing and freezing - Incorrect booking information - Vouchers not working as expected **Most requested features** - Dark mode option - Better communication with vendors - Improved booking flexibility - Faster customer support response ## Newest reviews (14 of 1,598) ### 3/5 — Incomplete country list *2026-08-12, version 7.50.0* Very sad that I couldn’t add my contact when I try to book because my country is not in the list. Therefore, I was unable to book tickets. ### 3/5 — Great but rethink the points program *2026-08-02, version 7.49.1* Great app to book tours and travel with. No issues with it, but the rewards program Klook setup is a clown show. Wow I spent $100 and earned 0.24 cents. Cmon guys, surely you can realise how ridiculous that is to users. Embarrassing for you that you think the rewards program is a selling point and worth boasting about. ### 5/5 — Nice *2026-07-25, version 7.49.1* I clans ### 5/5 — Fácil acesos *2026-07-25* Ótimo **Developer response:** Dear Customer, We're so glad you had a great experience with us :) Cheers, Turka R ### 5/5 — The best app for Japan hands down *2026-07-24, version 7.49.1* Must use app in Japan made booking easy and quick I never had a bad experience not once ### 5/5 — Klook非常好 *2026-07-22, version 7.49.0* 很喜歡使用，因為很方便 ### 5/5 — Great for accessible travel experiences when traveling. *2026-07-18, version 7.48.1* My credit card worked 2/10 times in Japan. It was great to not miss out on attractions because I was able to book with klook. When I had problems with bookings, they followed up immediately and everything worked out in the end. ### 5/5 — Easy *2026-07-17, version 7.48.1* I was overthinking and overwhelmed when planning our trip to Japan. Klook was recommended by a friend and was so easy ### 5/5 — Love Klook app *2026-07-16, version 7.48.1* Klook app is the best so far. Give us an easy way to explore Japan. We love Klook!! ### 5/5 — Trip to Taipei *2026-07-15, version 7.48.1* This app saved us money and worked flawlessly. Thanks ### 5/5 — Very Satisfied *2026-07-15, version 7.48.1* I’m very satisfied, all in all. You give me blessings to enjoy my vacation. For that, I appreciate you so much. I’m looking forward for the next adventure and journeys with me. Thank you ### 4/5 — Big group First trip to Japan *2026-07-14, version 7.48.1* As a large family of 13 people, KLOOK has made this trip SO special. From identifying options, to pre bookings, to even last minute activities as the needs of our members changed - handling all our bookings with Klook was seamless. Everything is in English , with clear descriptions, and easily accepted by all vendors. Thank you Klook!! ### 5/5 — Easiest travel tool *2026-07-10, version 7.48.0* Best eSIM experience and love all my hotel and travel bookings under one umbrella ### 5/5 — Great so easy to use *2026-07-08, version 7.48.0* Used it to book Japan trip very easy and helpful. ## Most critical reviews (10 lowest-rated) ### 1/5 — eSIM don’t recommend *2026-08-17, version 7.51.0* I got the Unlimited eSIM for Italy, and I absolutely do not recommend it. The reception is terrible. I have wasted my money. ### 1/5 — 比美团贵没美团好用 *2026-08-06, version 7.50.0* 傻子平台 客服不仅服务态度差 咨询点东西找入口比登天还难 限制条件放的隐蔽 买了三次两次体验感极差 一星都给多了 ### 1/5 — Second review *2026-08-05, version 7.50.0* Second time writing a review because the first one wasn’t uploaded. I had to download the app just to write this review. I am disgusted by the 100% ai advertisements done by this company. It shows the consumer that this company is lazy, unimaginative, and does not care enough to put effort into marketing. I do not care how good the product is if they hold zero value in us as the consumer. The entire marketing department should be ashamed of how unbelievably lazy they are. Do better. ### 1/5 — Disappointing experience *2026-07-21, version 7.49.0* I had a very disappointing experience with Klook. They booked our Bali hotel for November instead of July, and we only discovered the mistake after emailing the hotel to arrange some extra services before our trip. From that point, we had to follow up every single day for a week. Each time we contacted customer service, we were simply told to wait another 48 hours, with no real progress or ownership of the issue. They didn't resolve the booking until the day before our trip, causing unnecessary stress and uncertainty. What was even more disappointing was that their initial solution was to cancel the booking without offering any compensation, even though the mistake was entirely on their side. The customer service was extremely poor, communication was frustrating, and the whole experience ruined the excitement of our holiday. I won't be using Klook again and cannot recommend them based on this experience. ### 1/5 — Horrible experience *2026-07-19, version 7.48.1* I was feeling good because of the first two tries in klook but little did I know it was going to go downhill from there. I really loved the efficiency and quick feedback from klook at first but for this experience it was horrible. I reserved a Samurai exhibit but unfortunately my mom had an accident so we were not able to make it the day off. I sent them the medical records of my moms back problems but as they were taking time to respond I then took time to respond as my school started and I was not home to ask my parents for their medical records. They kept giving me options of rescheduling the event but as I relayed to them, I would not be going back to Japan for at least 4 years what a shocker they said there was nothing else they could do. But then as any rich app would do they offered me 30% of the total amount in klook cash as someone might not be able to go on a trip for at least another year this cash is useless as it expires within the year. I appreciate their slow communication, but I definitely do not appreciate being scammed. I do not recommend them. ### 1/5 — DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY *2026-07-10, version 7.48.0* I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents—even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact Klook for a refund because the booking was made through their platform. That is where the real nightmare began. For the past six days, Klook has repeatedly claimed that they are “unable to contact the merchant” while providing no refund, no resolution, and not even a clear timeline. Their customer support appears unable to understand or properly address the issue despite multiple explanations. Every response leads to another delay, another generic message, and absolutely no accountability. Klook took payment for a service that was ultimately denied, yet I am still being forced to chase them for my own money. Their support process is an endless rabbit hole where no one takes ownership and customers are left wondering whether they will ever receive their refund. This experience ruined my planned trip, wasted my time, and left my money stuck with no resolution. A booking platform should protect customers when a merchant refuses service—not hide behind vague responses and indefinite delays. AVOID KLOOK. Booking through this app may leave you stranded at the last minute, without the service you paid for, and fighting endlessly to recover your money. ### 1/5 — Terrible for esims *2026-07-06, version 7.47.0* Bought an esim for travelling in Indonesia. No way to top up anywhere on the app - even though it said it’s easy to top up - and the app is extremely difficult to navigate. Finally I decided to just buy a new esim instead but it won’t let me and says the product is no longer available for the time i want, even though my current esim doesnt expire for another three weeks. Go get your esim elsewhere ### 1/5 — Non working tickets *2026-07-02, version 7.47.0* Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets. ### 1/5 — Worst app ever!!! *2026-06-27, version 7.47.0* I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever! ### 1/5 — Reservation incorrectly confirmed *2026-06-24, version 7.47.0* Booked a car rental through klook. After contacting supplier to confirm reservation they showed the car had been booked at an entirely different location (a different country even). This would have been an disaster for my trip, leaving me stranded, had I not checked ahead. Klook’s “reservation comfirmed” was an absolute lie. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Travel app to go *2026-08-15, version 7.50.0* Lots of offer,discounts and easy to use.Id recommend my friend and family to use this apps ### 5/5 — Japan travel simplicity *2026-08-07, version 7.50.0* Was able to book everything from bullet trains to excursions with ease. ### 5/5 — easy *2026-08-04, version 7.50.0* get a lot of things from here, ticket attraction, esim ! its very convenient ### 5/5 — convinient *2026-08-04, version 7.50.0* helpful and easy coz of local currency, ### 5/5 — Love Klook *2026-07-29, version 7.49.1* So glad I found the Klook app. So easy to navigate and book things. Trustworthy, reliable, affordable. I can’t say enough great things about this app. Used it to book Shinkansen tickets and bus in Japan. ### 5/5 — Great App for Tourists *2026-07-28, version 7.49.1* Great app for tourists to Asia, Visited Seoul and Tokyo over a few weeks and Klook came in clutch for sightseeing, airport transfers, and entertainment options, great app! ### 5/5 — Impressive! *2026-07-28, version 7.49.1* I absolutely love Klook! My husband and I purchased the 30-day unlimited data plan, and it exceeded our expectations. We had strong, reliable signal everywhere we went, which made navigating, staying connected, and sharing our travel memories so easy. We also used Klook’s 5-day eSIM during our trip to Japan, and it was just as impressive. The activation was quick, the connection was fast and stable, and we never had to worry about losing signal while exploring. If you’re traveling and want a hassle-free, dependable data service, I highly recommend Klook. It made our trips so much more convenient and stress-free! ### 5/5 — Super fácil *2026-07-26* Muito conveniente **Developer response:** Dear Customer, Great to know your experience was a positive one! :) Regards, Turka R ### 5/5 — Klook *2026-07-26, version 7.49.1* Awesome app for booking tours ### 5/5 — Love it! *2026-07-25, version 7.49.1* Love Klook, made booking everything in Japan simple eve though we were booking quite late or spontaneously a day or two before. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*