# Kneaders App — user reviews > 117 indexed App Store user reviews of Kneaders App by GCW CORPORATION, rated 4.81/5 from 28,005 ratings. - Source: https://appshunter.io/ios/app/kneaders-app/id942103950/reviews - App overview in markdown: https://appshunter.io/ios/app/kneaders-app/id942103950.md - Rating breakdown: 5★ 25,021 · 4★ 1,755 · 3★ 514 · 2★ 210 · 1★ 499 ## What do users think of Kneaders App? Overall sentiment: negative **Pros** - 👍 Convenient mobile ordering - 🚀 Fast and responsive app - 💡 Rewards program - 😊 Friendly and energetic staff **Cons** - 🐛 Buggy and glitchy app - 🔄 Slow loading times - 🔇 Lack of customization options - 💰 Reduced rewards program value **Commonly reported bugs** - Orders not received by stores - Issues with credit card registration and usage - Rewards points not properly transferred or displayed **Most requested features** - Ability to use gift cards and loyalty points - Option to add special instructions for orders - Streamlined checkout process - Improved app stability and performance ## Newest reviews (16 of 117) ### 3/5 — Much better! *2025-02-01, version 31.13.2024092401* Edited: changed from 5 stars to 3, because our order was wrong. Previous: The app is much better than it used to be. It was so glitchy in the past, that we stopped ordering from Kneaders. I decided to try it again today and it worked great. I don’t know if it’s been updated since then or what, but thank you! ### 2/5 — Receipt option removed *2025-01-03, version 31.13.2024092401* We love Kneaders’ soups and salads. The app is simple and easy to use. However, I used to be able to scan receipts after a purchase. As someone that doesn’t always have their phone ready to go and who also often forgets about reward option at different food places it was great! However with the app updates that option has been removed and it is a disservice to clients. Many other restaurants that have reward apps allow you to scan a receipt after a purchase within a timeframe if you didn’t scan at the restaurant. Bring back this feature! ### 1/5 — Two steps back *2024-12-13, version 31.13.2024092401* This new version typifies how things just get worse as they progress. This new version is clunky and slow. The previous version certainly had its issues, but it was responsive, clean, and straightforward. The new version looks like it was designed in 2012, and every time you change screens the stupid kneaders loading thing pops up and stays for 5-10 seconds. Did you tap into the wrong category, easy to do because all the icons are pictures of rolling pins? Well, there goes 20-30 seconds of your life watching the “K” fold and unfold. When customizing your dish, the “standard” ingredients are mixed in with the optional additional ones? And they also show an upgrade price? It is super not obvious how to remove an ingredient. But, my favorite was the 5 step checkout process… if you could add a few more screens to that, that would be great. Maybe put one field on each screen! Where did your rewards go? Remember how you could just apply them at checkout? No more! Finally, why is it bugging me to allow it to have full time access to location services?!? Update (Dec 2024): I continue to find myself frustrated by this app. When creating an order, I have to choose pickup or delivery time. Then I have to choose my items. By the time I finish that, my time slot is gone and it forces me to pick another time. If you want to remove an ingredient from a sandwich, some ingredients are in the “No…” section, but others are under one of the “Sub (…)” section. If you love hunting through expansion panels, this is the app for you! Just use DoorDash. ### 1/5 — Old app was way better *2024-12-07, version 31.13.2024092401* Old app was better this new update it slow and a pain. You can’t even ask for extras. No option to choose your rewards either ### 1/5 — Missing Order *2024-12-01, version 31.13.2024092401* I received less than half the order and they were all smashed together. ### 1/5 — Terrible - let’s you order but they don’t actually have it *2024-11-29, version 31.13.2024092401* Don’t use the app here unless you like paying for things they don’t have ### 1/5 — Missing points *2024-11-27, version 31.13.2024092401* Since your app changed....all my previous Kneaders points have gone missing. I have been a Kneaders customer for many years and am highly disappointed in this. ### 3/5 — App is frustrating *2024-11-22, version 31.13.2024092401* I had to resubmit my order at least 3 times before it would take me to the confirmation page. I don’t even know what the issue was as it didn’t say anything, it just froze! After the 3rd (and final for me) it finally confirmed my order. I have tried to use this app for a few years and the majority of the time,(giving you the benefit of the doubt), it didn’t work. I keep hoping it will work like most other food apps but *sigh* not yet. I really hope your engineers can make it much smoother for the regular human!! P.S I love your sandwiches which is the only reason I allow the struggle, but please!! Fix it!! ### 1/5 — Very Disappointed with Nov5 th special pickup at Chandler AZ. *2024-11-05, version 31.13.2024092401* Disappointed with Nov5 th special pickup at Chandler AZ. The chicken pesto panini. Ordered 2, one was missing tomato, the other missing onion, looked like they flat top grilled the cheese/ chicken and bread , not panini machine, cheese was burnt inside the sandwich, and pesto sauce was only a green dab near center. All said sad, dry and inconsistent! Would not order again ! ### 1/5 — Just bad *2024-10-31, version 31.13.2024092401* Really bad ### 3/5 — Missing options *2024-10-25, version 31.13.2024092401* Please add an option for Xtra Kneaders/Mayo on the side for sandwiches. There is nothing worse than getting to work with your dry takeout sandwich. ### 2/5 — Can't upload paid receipts :/ *2024-10-16, version 31.13.2024092401* I was always annoyed by the old app having to upload receipts, but now the new app eliminates that however, if you forget to scan you can't upload receipts that's not acceptable. my app required an update and it took so long that I couldn't wait to order my food and now I can't get rewards for my order. :/ where is the health tab in the app to contact a person? ### 1/5 — New App *2024-10-09, version 31.13.2024092401* {update} seriously? So it went front bad to worse. You keep saying “simplified” but now I can’t add anything to my sandwich, or get a side of Kneaders sauce or other dip. The options are gone. It’s so simplified that you cannot order things the way you normally would. So you just won’t be able to order it any different than it comes. Some people have allergies and preferences and you removed the ability to make changes ——I love Kneaders. But this app, is awful. All my rewards are gone. My cards. Everything is gone. It isn't simplified. When you want to add extra or something on the side. The UI, I am not sure how anyone thought this was simplified or more user friendly. I get frustrated as soon as I open it. It truly makes me not want to even use the app and order. ### 1/5 — Can’t add credit card or upload receipt *2024-10-03, version 31.13.2024092401* Can’t add credit card or upload receipt so there’s no way to get my points for my in store order. ### 1/5 — Don’t even download this app *2024-09-25, version 31.12.2024090501* Every little thing you click on in the new app needs a load time now. All of my previous reward points disappeared, but I don’t really care because the new rewards are insultingly crappy now. Using the app has become so frustrating that by the time you’re done ordering you’re angry. It literally runs and feels like it’s from the early 2000’s with how slow and outdated it is. Anyways, the price of Kneaders isn’t worth it anymore. Losing any valuable reward points makes it a once in a year ‘treat’ where you wonder why you aren’t eating at a local diner instead, and using the app to order is just a reminder of why you’re even wanting food from here in the first place. ### 1/5 — This app is the worst *2024-09-24, version 31.7.2024052302* The old app was a 1,000 times better. This app is unappealing has glitches and will not let you use rewards. ## Most critical reviews (10 lowest-rated) ### 1/5 — Receipt *2026-06-04, version 31.21.2025090401* Why isn’t the receipt option there? We were able to take pictures of our receipt and get points but now that’s not available. ### 1/5 — Glitchy & slow *2026-04-09, version 31.21.2025090401* Just as the title says, this app is glitchy and slow. Why does it take so long to move to the next selection or next screen in the ordering process? ### 1/5 — Worst app ever *2025-09-08, version 31.13.2024092401* App won’t open ### 1/5 — Kneaders *2025-07-23, version 31.13.2024092401* Not sure where the problem lies, but coupons don’t work or if the coupon works the store doesn’t get the order. ### 1/5 — Disappointed *2025-04-14, version 31.13.2024092401* I ordered the berry pecan salad and it did not have the pecans on it! They were out of the key like croissants I ordered too. I paid extra for delivery services. It’s not he first time they have messed up my order! ### 1/5 — Huge issue with order through app *2025-03-15, version 31.13.2024092401* My biggest issue is that there is no way to get credit /refund for missing items. And EVERY SINGLE ORDER I have made has been missing an item. Especially pastries - if they are out they don’t sub with something else they just skip it - with no way to get your money back. It’s infuriating. Their food is great but better to order through DoorDash or something where you can get a refund if something is not there. ### 1/5 — Bring back the previous app *2025-01-19, version 31.13.2024092401* The previous app gave the option to add extra salad dressings. Why not add this option to this….new version? I went in and asked for an extra dressing and was told that there’s a charge! For a large salad I do need 2 dressings! Very disappointed. ### 1/5 — Bring back customizable options!! *2025-01-03, version 31.13.2024092401* Please bring back customize option. I used to be able to customize salads and add certain veggies but it no longer allows that. There’s no point in having the app if you can’t order what you want ahead of time. ### 1/5 — I miss the old app! *2024-12-24, version 31.13.2024092401* I thought the old app was great, but they’ve replaced it with a redesigned app recently, and I am not a fan of the new layout. I really miss the old layout. The old layout was visually appealing and easy to use. The new app is just boring and tedious and I am not a fan at all! * update: The new app is even worse than I previously realized. Kneaders is a bakery, but the new app will no longer allow us to order bread or rolls now. Ridiculous. ### 1/5 — Meh *2024-12-23, version 31.13.2024092401* Since the change in the app, I noticed how I frequently eat here less than I did before. This version is very confusing. It never gives me the option to order the items that I specifically go here for, my rewards reduced to half because of the new reward system, I can’t look at just a menu without having to make a mock order, plus some options don’t have images. I can adapt to change, but it seems to be more work than functional when using the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-01-13, version 31.21.2025090401* Guh ### 5/5 — Best bread ever *2025-11-06, version 31.21.2025090401* I love kneaders. Always fresh & delicious! ### 5/5 — Delicious *2025-03-05, version 31.13.2024092401* Kneaders overnight oats are wonderful! Always made with delicious ingredients. ### 5/5 — Alicia did an amazing job *2024-12-16, version 31.13.2024092401* Today I picked up Catering order that Alicia put together. Not only did she have it ready on time it was organized and she went above and beyond making sure I had everything I needed to have a successful breakfast this morning at my account. Outstanding job. ### 5/5 — The new update stole my rewards points *2024-09-19, version 31.7.2024052302* I’ve had a good amount of points and now they’re all gone! This new update is a joke! ### 5/5 — Excellent Employees *2024-05-18, version 30.0.24* We love going to this Kneaders because of the employees! They are patient, kind, compassionate, and very professional! You can tell they enjoy working here and are always so pleasant and accommodating Ryan is one of the best! He truly exemplifies great customer service. We also enjoy Bobbie. She is so sweet and caring. We keep coming back because the staff is so nice! ### 5/5 — Fun & energetic *2024-03-26, version 29.1.13* Although there are two Kneaders in our town, I go to this one by the mall every chance I get. The workers are always kind, fun and energetic! The store manager tries to engage with everyone and makes you feel welcomed. It seems the workers all get along well which is huge considering the numerous times I've been in a restaurant and the workers are fighting with one another. Thanks for being a shine spot in the restaurant business in Yuma AZ. ### 5/5 — Always a hit! *2023-11-04, version 16.3.0* I order from Kneaders regularly to have delivered to my elderly parents in Utah. They are always thrilled and it feeds them for days. The only problem I have is I’m ordering from Oregon where we have no Kneaders and I’m really craving everything on the menu. So…please consider expanding to the PNW, dear Kneaders! ### 5/5 — Love this Bakery *2023-09-12, version 16.3.0* I absolutely love this bakery and I like the convenience of being able to place an order ahead of time. If I had one wish it would be that when ordering sandwiches that there was a spot you could type special request. Overall always pleased and the staff are awesome. It is always crazy busy but they always have a smile and treat you like your their total focus! ### 5/5 — Online rewards are a joke! *2023-01-18, version 11.0.5* You can earn rewards but cannot redeem them in the store. You can only use rewards on online orders! It took me 20 minutes to figure out the system to order online and use a reward. You cannot use the “ASAP” to choose a time to pickup. Does Kneaders not want patrons to actually eat inside the stores anymore??? Other restaurants have much easier rewards systems to navigate and actually like it when you come to the restaurant to eat! The workers at the stores do not even know how to work it!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*