# Knoxville Utilities Board KUB — user reviews > 24 indexed App Store user reviews of Knoxville Utilities Board KUB by Knoxville Utilities Board, rated 2.96/5 from 50 ratings. - Source: https://appshunter.io/ios/app/knoxville-utilities-board-kub/id1520109413/reviews - App overview in markdown: https://appshunter.io/ios/app/knoxville-utilities-board-kub/id1520109413.md - Rating breakdown: 5★ 21 · 4★ 2 · 3★ 1 · 2★ 4 · 1★ 20 ## Newest reviews (4 of 24) ### 2/5 — What happened? *2025-06-07* Loved the app. Then it started saying that the app that this version is not supported and needs to be updated. There is no update available. **Developer response:** Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue. ### 2/5 — Kub App *2024-04-06* It does not work most of the time , and it lag , also get message mobile App not available try other time , so how we pay our bills while we are away !! **Developer response:** Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue. ### 2/5 — Apple pay *2021-03-29* I agree with the Apple Pay review. Would make it much more secure. ### 1/5 — Will Not Work *2021-03-24* Was excited there was finally an app but refuses to let you create sign on. Needs work. **Developer response:** Thanks for letting us know! Please upgrade the KUB app to the latest version (1.5.1). We deployed some changes that we hope will fix this issue. You can also email me at AppSupport@kub.org with your KUB account number. That will help us troubleshoot the issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unbearably slow *2026-01-08* The app, the mobile web page and the standard web page all load unbelievably slow. Like set the phone down and go for a 20 min walk, come back and your account might be up and ready to view. Please fix this across all platforms. ### 1/5 — Worst app ever. *2024-12-30* Refuses to open account. Refuses to take payments. Refuses to use my email. All around bad I’ve had to call for the past 6 months to pay my bill. **Developer response:** Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue. ### 1/5 — Nice picture. Terrible app. *2023-01-06* I love seeing a picture of the Tennessee valley when I open the app. However, if I wanted to stare at a picture of the Tennessee valley, I’d actually download a picture and not a KUB app. It never goes past the splash screen. **Developer response:** Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue. ### 1/5 — Unable to make payment *2022-07-29* When attempting to pay my bill, I can fill in amount, method, and date but when tapping “Next”, nothing happens. Other than that, the app looks nice and seems intuitive and seems to function as expected. **Developer response:** If you will email your KUB account number to AppSupport@kub.org, I will look into the issue. ### 1/5 — Does not load *2021-08-13* Downloaded, but when launched, it just sits on the splash screen and never advances to the login. I tried deleting the app and reinstalling with same result. Running iOS 14.7.1 **Developer response:** So sorry this is happening. Would you please email your KUB account number to AppSupport@KUB.org so I can have a developer look into this issue? ### 1/5 — App crash *2021-05-08, version 1.5.1* App shuts down as soon as I log in. ### 1/5 — Loads, Drops *2021-04-17, version 1.3* Upon login, app closes. Unusable. ### 1/5 — App Crash *2021-04-16* The APP was working fine a few weeks ago, but now it’s crashing and won’t even load **Developer response:** Please try upgrading the KUB app to the latest version (1.5.1). If that doesn't fix the issue, would you email me at AppSupport@kub.org with your KUB account number? That would help us troubleshoot the issue. ### 1/5 — Won’t work *2021-04-11* Every time I login it crashes. It has had this issue for nearly a week. **Developer response:** Please try upgrading the KUB app to the latest version (1.5.1). If that doesn't fix the issue, would you email me at AppSupport@kub.org with your KUB account number? That would help us troubleshoot the issue. ### 1/5 — App Crashes *2021-04-03* iOS app consistently crashes when opening. Goes to pay screen then closes. Tried all of the suggested fixes- still crashes. Would be very helpful if issues are corrected. **Developer response:** Please upgrade the KUB app to the latest version (1.5.1). If that doesn't fix the issue, would you email me at AppSupport@kub.org with your KUB account number? That would help us troubleshoot the issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple and Functional *2022-09-27* Very clean and purposeful **Developer response:** Appreciate the review! ### 5/5 — Easiest bill pay set up, EVER! *2022-09-16* This app was easy to install, pay your bill, report outages and even track your power usage…all with a simple click! Didn’t know bill paying could be so easy 😀 **Developer response:** Thank you for your review! "Easy" was definitely one of our goals in creating the native apps. We appreciate your feedback. ### 5/5 — Quick and easy *2021-04-06* Log in with biometrics and pay bill in just a couple of taps. ### 5/5 — Test *2021-02-24, version 1.2* Test ### 5/5 — Great app for KUB customers *2020-12-22* KUB now has one of the best and easiest to use utility apps. Thank you KUB! ### 4/5 — Well-Designed Utility App with a Couple Feature Requests *2024-10-23* Smooth and Intuitive Experience The utility provider's mobile app offers a polished and intuitive user experience. The clean interface makes it easy to manage my account and track usage, with all the key features clearly surfaced. I appreciate the steady stream of improvements the app has received over the past year, demonstrating the provider's commitment to continuously enhancing the digital experience. Recommendation for Enhancements Two areas I believe could further improve the app are payment options and theming. Adding support for modern digital wallets like Apple Pay would streamline the payment flow. Additionally, updating the app icon to better integrate with iOS 18's new interface customization features, such as custom icon colors and dark mode support, would provide a more cohesive and visually appealing look on my device. Overall, the utility provider's mobile app delivers a reliable and user-friendly experience. I'm glad to see their investment in the digital channel and look forward to future updates that address the few remaining areas for improvement. ### 4/5 — Fixed my problem *2022-01-13* I initially could not create the acct. I was getting an error for incorrect info. I was emailed a number to use in place of the SS # that was not on file and the issue was resolved. I created my acct and like that I will be able to track usage. Thank you! **Developer response:** Awesome news! ### 4/5 — Improvements since update *2021-05-14* In using the app, the platform seems more stable, since recent updates are bug fixes. The menus are well organized and easy to navigate snd the interface is very intuitive. Great improvements. **Developer response:** Thank you for reporting this! Have you tried updating to the latest version (1.5.1). We deployed some bug fixes just last week that we hope will alleviate these kinds of issues. ### 3/5 — Apple Pay would make this app great. *2021-02-21* Adding Apple Pay would be a big incentive to use this app. No one wants their credit card in yet another database. I would feel much more secure using Apple Pay. ### 2/5 — App does not work *2025-06-13* App doesn’t get past the initial screen. **Developer response:** Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*