# KODAK Smart Home — user reviews > 79 indexed App Store user reviews of KODAK Smart Home by Oricom Holdings Pty Ltd, rated 1.90/5 from 118 ratings. - Source: https://appshunter.io/ios/app/kodak-smart-home/id1434402025/reviews - App overview in markdown: https://appshunter.io/ios/app/kodak-smart-home/id1434402025.md - Rating breakdown: 5★ 13 · 4★ 8 · 3★ 4 · 2★ 17 · 1★ 76 ## What do users think of KODAK Smart Home? Overall sentiment: negative **Pros** - 📱 Works well on multiple devices - 🎥 Clear picture quality when functioning - 🔊 Good audio monitoring capabilities - ⚡ Simple initial setup process - 🌙 Night vision functionality - 📡 Remote viewing via app when working - 💪 Responsive developer team (historical) **Cons** - 🐛 Constant app disconnection issues - ❌ Server outages and downtime - ⏱️ Frequent timeout disconnections - 🔌 WiFi connectivity problems - 📵 App crashes and freezes - ⚠️ Product abandoned/no longer supported - 🚫 No customer support response - 💸 Overpriced for reliability issues - 🔄 Requires constant app reinstalls - 📧 Unresponsive support team - 🛑 Forced updates that break functionality - ⚙️ Complex troubleshooting with no solutions - 🔐 Server migration to Chinese company (Tuya) - 📉 Declining performance over time **Commonly reported bugs** - App won't connect to 2.4GHz WiFi despite being connected - Login verification email not sending - Snapshot upload disabled error - 5-minute timeout popup interrupts monitoring - Video feed buffering and loading delays - Notifications not triggering for motion detection - App freezes when clicking notifications - Parent unit antenna issues - Camera offline despite WiFi connection - Server connection errors preventing login - Video never loads on app - Delayed motion/sound notifications - Parent unit stuck on updating screen - Volume control button malfunctioning - Battery drain on parent unit - Camera rotation not working properly - Streaming timeout after 5 minutes consistently - Text unreadable in dark mode - Sound volume inconsistency (too low then too loud) - Connection drops after 1-2 years of use **Most requested features** - Apple Watch app integration - Optional timeout feature instead of mandatory 5-minute limit - Auto-record movement functionality - Dark mode support for app - Improved camera angle/pan down capability - Persistent background audio while using other apps - Better notification system - Format and replay function - Ability to disable LED light remotely ## Newest reviews (19 of 79) ### 2/5 — App isn’t very good *2024-07-30, version 2.1.3* Have had this for less than a year and it’s been messing about after 3 months of having it. I believe it isn’t the monitor but the app itself! I can’t see my baby on the app because it always freezes the screen, I can still hear her but no video. It comes with a remote/screen thingy and that works fine but the app is terrible. I can’t even play sounds for her through my app because there isn’t any options. I try installing and restalling and logging out then logging back in but no different. It’s been doing this for months! ### 2/5 — App needs updated! *2023-10-21* It was working great, but more recently I can’t even log in. Servers have been down for days. Glad I use direct mode on my monitor, but I really liked being able to use my phone and see my babies while I was away. ### 1/5 — Terribly unreliable *2023-10-19, version 2.1.3* Please sort out you app, disconnects, server unresponsive- fidelity is too grainy ### 1/5 — DO NOT BUY *2023-10-19, version 2.1.3* Kodak no longer supports its server. So the app will never connect. Don’t waste your money ### 1/5 — App constantly not working or server down *2023-10-18, version 2.1.3* The main reason I bought this baby camera was so I can monitor my little ones movements. The app hasn’t worked for about 4 days now and I can only use it in offline mode. This then means the blue like it’s perm on for my camera which keeps my little one up so I’ve now had to tape it because I can’t connect to the settings to turn the light off. This app needs some serious development to stop the glitches and errors I’m constantly seeing. ### 1/5 — DO NOT BUY *2023-10-18, version 2.1.3* Kodak has stopped supporting this product and the servers are now offline. There was no warning, absolutely terrible customer experience. Congrats Kodak, you’ve sunset the only line of products left that were actually modern and decent. ### 1/5 — It never works *2023-10-17, version 2.1.3* When it works it’s good but it never works because it’s not updated to go with newer smartphone updates ### 1/5 — The worse baby camera ever! *2023-10-17, version 2.1.3* Unable to connect the server and no trouble shooting available. Even cannot report issue! ### 1/5 — HATE! *2023-10-17, version 2.1.3* The app is constantly not working. Currently experiencing day 6 of offline. Cannot click any settings to try and resolve the issue as it doesn’t give you any ability to “check the server”. Reporting the issue does absolute jack! The monitor gives you about 50% of camera viewing that the app does so that doesn’t even make it any better. The angle I have for the app is completely different to the monitor ### 2/5 — 1 year old and now faulty with no reply from store/app help *2023-10-17, version 2.1.3* Loved this monitor the entire time until it was almost 1 year old and now I’m having constant issues. 1. being that the monitor is no longer notifying me when motion is detected even though all correct setting are on to allow notifications. I have logged reports with no reply. 2. It’s now started telling the there is a connection error when I log in and it’s unable to connect to wifi even though everything says connected/working . Even after trying to reset monitor etc nothing . So now it is only able to be used in ‘offline’ mode which is extremely frustrating as I cannot see baby on the monitor unless I’m home with the parent unit . It’s such an expensive monitor compared to others and went with this knowing Kodak was a quality brand - I also brought x2 more Kodak Cherish systems as gifts for others which I now regret. Which is so upsetting as picture quality and everything else was great. ### 1/5 — Awful! Lying, Despicable company! *2023-10-16* Two year warranty? They don’t have a website, they don’t have a support email or phone. The cameras are not workable. There is no app, no website and no workable way to see the video feed or reconnect the camera to a new app. The camera can’t even be disconnected from their broken server. “Kodak”? No! This e buy now e commerce is not even an affiliate of Kodak. They lie and schemed to steal our money with absolutely no way to provide service, or warranty or even video viewership. Thanks a ton! ### 1/5 — Kodak Smart Home no longer supported *2023-10-15, version 2.1.3* Kodak has “sunset” this product and is no longer supporting it. The servers that support it have been taken offline. Do not buy the cameras/baby monitors that use this app. It won’t work. Check Kodak’s own website and you will find a statement from them saying that they will no longer support the product from 01/09/23 ### 1/5 — Frustrating *2023-09-21, version 2.1.3* Been having issues with the app and contacted support but they can’t resolve the problem. Just keep emailing me saying they haven’t forgotten but then no solution to my problem is suggested…very frustrating, feel like I’ve had non stop problems with the product since purchasing. The app constantly has issues, I’m actually at the point where there is no point having the app cos it doesn’t work 90% of the time. ### 1/5 — Extremely unhappy *2023-09-11, version 2.1.3* Monitor always freezes, camera doesn’t rotate properly, app always crashes and doesn’t connect via the Mobil viewer, pretty guttered to spend money on quality for such a poor item……. ### 1/5 — Unreliable *2023-06-25, version 2.1.3* App clearly still needs more work as it still constantly drops out. Working fine for nearly a year and now whenever it wants to drop out it just does. Not helpful when you're trying to mind a sleeping baby. Won't be buying this one next time. ### 1/5 — Server outage? *2023-05-16* Cameras have not connected to wifi in over 2 weeks. No one from customer support has responded. See that they are still being sold and feel like they are robbing people of their money! Horrible customer support and no communication of error. Phone keeps saying “trouble contacting to the server” which is not even correct way to say that. Suspicious ### 1/5 — Waste of money *2023-05-11* Ive had the baby camera for a little over a month and the app stopped working. I keep getting the go offline message and even if im in the house, connected to the same wifi as the camera it doesn’t work. What is the point of having an app that is totally unreliable? ### 2/5 — Been having server issues? *2023-05-11* This app is the only thing I have since the monitor antenna broke fairly early on and rendered the monitor useless. Up until a week or two ago this app has stopped working and has errors such as ‘snapshot upload disabled’ or logging in issues that we never had before. We can barely even use this app to connect to the camera and when looking into it the app says the kodak servers are experiencing issues. So I guess fix it please? ### 2/5 — Needs to be updated badly *2023-05-05* We’ve been using this for our Kodak baby monitor for the past year. It works ok, but could use some significant updates to make it more user friendly and seamless. Giving it two stars because right now there appears to be server errors happening on Kodak’s end that makes the app useless. I can’t get notifications that my baby is moving or making noise, which is nice to have when I’m away from the hand held monitor. It’s been several days and I really hope this gets fixed asap. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst product I have ever payed for *2025-01-07, version 2.1.3* Brought this thinking it would be good due to the brand name, had issues since day one, dropping out of connection on my phone and the monitor. Then come Christmas 2024 when the people running the company go away on holidays the app just magically stops working and sending notifications. Without a word from the company. My son could have been chocking to death and we wouldn’t have known. 3 weeks later multiple emails asking what the hell is going on and it’s still not working. Do not spend a cent on this camera or company they do not care and are full of lies. ### 1/5 — Update *2024-11-18, version 2.1.3* Need function format and replay ### 1/5 — Honestly dreadful *2024-10-21, version 2.1.3* I can barely ever connect to my camera because the wifi constantly disconnects in the app, totally defeated the point of even having one. Having to buy a new device. ### 1/5 — Do not buy - constant issues with app and monitor *2024-02-17, version 2.1.3* If I could rate zero or negative star I would. Bought in September 2022 based on advice from shop, said it was a great monitor and with it being so expensive thought it would be but a year later Kodak advised they have stopped supporting the product and refer you to Oricom. Constant issues - app connection issues, app login issues, parent unit connect issues to monitor.. the list goes on. Oricom provide support but it’s basic. “Delete app then reinstall” Very disappointing. ### 1/5 — Awful and abandoned *2023-12-09* The last update was a year ago. They clearly do not care about this app. It is awful in every way. It will not connect to the internet, it will not allow other devices access to the monitors, and it will not allow you to perform any sort of basic functions. The worst experience with an app I have ever had. It makes me want to get rid of the baby monitors just so I will not have to deal with this app ever again. ### 1/5 — Broken and outdated *2023-11-25* Started using the camera products as a baby monitor 5 years ago and happened to install the app. The handheld monitor stopped working a year after the warranty had expired. Was still able to use the app though to control. Bought a second one when I had a second child. That handheld is still working thank goodness. This year the servers starting having errors. Have not been able to log in since. Deleted app and reinstalled thinking that would fix it, It did not. Now I can’t even log in and pretty sure I lost some videos of my girls childhood I had saved on the app. ### 1/5 — Stopped working *2023-11-12* This app and video worked for about 1-2 years very well. It stopped working 3 months ago and radio silence. Version history shows last update 1 year ago so they must have given up. Which is frustrating because I spent about 600 bucks on cameras from what used to be a well known brand ### 1/5 — Abandoned by Kodak *2023-11-02* Yeah, this was a good baby monitor, I had even bought several regular cameras because of the experience I had with the baby monitor. I looked for a long time to find a company that hosted their services on servers located in the United States and they were doing it! Alas, it was too good to be true, Kodak has turned off their servers, ceased support, and has told us to use some app called Tuya which is ran by a Chinese company. Now my cameras are useless and I can only use the baby monitor with the parent unit. No more phone app unless I want my camera feeds going to china. Another sad time Kodak fails at something they actually had a chance at and were doing right. ### 1/5 — No warning but product and related supported no longer available *2023-10-25, version 2.1.3* Monitor and app have been wonderful until a month ago and now the cameras only work in offline mode, meaning that the app and ability to view cameras remotely no longer work. This is incredibly disappointing given the price point of the monitors and the promotion of the ability to access via the app when away from home. Not sure why the product is stop being sold in retail stores given the supports for the product have been sunsetted. ### 1/5 — Worst Product Ever!! *2023-10-25, version 2.1.3* Server currently been down for over a week and even before then super temperamental. Shame, as this product could had great potential but instead it’s an absolute flop. Would never have purchased if I knew there were going to be so many issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2021-04-14, version 2.0.16* I have been using this monitor and app for over a year and love it! I was worried about technical issues when shopping for a video baby monitor because every product on the market seemed to have it’s fair share of bad reviews. We took a chance on the Kodak because we weren’t seeing any bad reviews, but we also weren’t seeing a lot of reviews. So glad we did! Both the app and the parent unit work great and have never given us any trouble. Highly recommend! ### 5/5 — New Update - Took Features Away ): *2021-01-23, version 2.0.13* I use this for a baby monitor. So far have had no complaints. Have access to the camera on multiple devices and monitor. Would buy again. ### 5/5 — App used for baby monitor *2021-01-13, version 2.0.13* Only leaving a review because j noticed the low rating and It doesn’t make sense to me. I use the app as a baby monitor when I’m out of the house. The app works very well and I hardly ever have issues. I can control the camera angle zoom in without any issues. I know this is supposed to be just an app review but the monitor and camera work very well together. There’s an occasional signal drop but we hardly have issues for more than a couple mins. Great camera, great monitor and reliable app! ### 5/5 — Baby monitor *2020-09-04, version 2.0.9* We have absolutely loved using this app on our devices! We love that when we are away from bub we can still see everything that goes on (husband loves checking in from work) it’s clear and great in the dark! 5 stars for us! ### 4/5 — Worthless *2023-05-07* This camera worked for about a year, but the last couple months it has stopped connecting and sending notifications and no longer allows us to see the videos. Of course you can’t find any type of solution and there are multiple system errors with no way to fix them. Tried deleting app, re-pairing camera with no luck. Barely even let’s me log into the app now. Waste of money! 1 star only because it did work until recently. ### 4/5 — Great unit *2022-08-01, version 2.1.3* Works well but look after the parent unit. We got a rubber outer as it’s always being moved around and can easily be dropped. We have had it 3+ years and taken it back once for a new one. Free of charge. Great to use on your phone as well but quite pricy ### 4/5 — Apple Watch app *2022-02-17, version 2.1.1* Please release this in an Apple Watch app! I use it on my phone, it has been a pretty reliable app but would be much easier for use on the watch. ### 4/5 — Developers actually listen to feedback *2020-04-14, version 2.0.4* I’ve provided feedback since using the app for baby monitors and have been blown away that all of the feedback I’ve given has been addressed, including adding features to parent unit updates (split screen over WiFi, quick camera switching, lock camera movement). There are some quirks I’d love to see worked out, but I’m confident they will be addressed. Regarding the hardware, this is the ONLY system that meets my needs: (batter power to cameras for power outages/camping/car), parent unit and WiFi/app, split screen on parent unit. So to be fair, I have some motivation to make this work. I thought I’d be stuck with whatever app experience I got, but I’m really impressed with responsiveness. Thank you developers for listening! I am shouting from the rooftops about how great this system and app is! ### 4/5 — Great Value *2019-09-29, version 1.0.47* At $85 this camera is awesome! I bought it three weeks ago and the setup was simple. It does everything as advertised! The poor reviews must be phony, or the users are idiots. ### 4/5 — Really Impressed *2019-07-21, version 1.0.38* I prefer to use the monitor that comes with the camera. My child isn’t a newborn and I don’t have to have it tethered to me. With that being said I love the WiFi option that let’s me check in on her when I’m in another room other than my bedroom. It’s an added peace of mind I cannot get the app to auto record movement, which is what I expected. I’m going to do some more research, but right now the app is only telling me what’s happening right now. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*