# Kogan Mobile Australia — user reviews > 56 indexed App Store user reviews of Kogan Mobile Australia by KOGAN.COM PTY LTD, rated 2.36/5 from 176 ratings. - Source: https://appshunter.io/ios/app/kogan-mobile-australia/id1037959527/reviews - App overview in markdown: https://appshunter.io/ios/app/kogan-mobile-australia/id1037959527.md ## Newest reviews (17 of 56) ### 2/5 — I have a few complaints *2026-05-10, version 1.1.0* First thing, the app is completely outdated and hard to use. Second, my sim sometimes says “no sim available” and I have to take the sim out and put it back in again otherwise it will stay on SOS and not work. Third, this is not really a complaint but I’m just wondering why it says Vodafone for my data but I am with Kogan? 🧐 ### 2/5 — please update this app *2026-05-01, version 1.1.0* if i suddenly run out of data it would be nice if the app worked correctly without wifi instead of having a delayed input response of two minutes ### 2/5 — Mobile App *2025-02-09, version 1.1.0* Not really showing data used in a clear way, only the Gb used after several days but no idea how many Kb or mb used, even after one day used it shows 1MB consumed using only browsing,,,,others telco company’s got a way better app to track data,, also, no many options, this app lacks lot of features, is pretty basic,, ### 1/5 — Has a bad memory *2024-09-02, version 1.1.0* Never remembers my PIN ### 1/5 — Poor customer service *2024-06-28, version 1.1.0* I just request for my eSIM to be reactivated. It took me 2days by now. No such as customer service. Complicated process and it took days to get response to each step. No never suggest to others ### 1/5 — Recharging is almost impossible *2024-06-21, version 1.1.0* It’s the most buggy app I’ve ever used , it just needs one update please for the sake of humanity please , it crashes and buttons disappear like it’s wild ### 1/5 — Useless *2024-05-17, version 1.1.0* Stay away from these pelicans ! Over two weeks and still no SIM card delivery ??? Makes me wonder what I’m in for with there service if wen ever it starts. Simply hopeless ! ### 2/5 — Multiple Numbers *2024-05-09, version 1.1.0* I find it so frustrating that I can’t view multiple numbers in one place. I have to log in and the log out and then log in to another account and the PIN number is having issues. Terrible app. ### 1/5 — Glitchy *2024-01-28, version 1.1.0* App is a headache to use options are glitchy will randomly kick you out to a different page while entering card details ### 1/5 — Very poor and treacherous app *2023-11-29, version 1.1.0* My experience was a massive waste of time trying to cancel the auto recharge which gives you no option to cancel it online, however the instructions in the help section guides you to cancel online by clicking on “cancel auto-recharge” button which doesn’t exist, you actually have to call Kogan to request the cancellation. It tricks everyone and people end up first wasting a long time and then automatically renew something that we don’t wish to renew. Kogan never again. ### 1/5 — Shockingly bad *2023-11-12, version 1.1.0* One of the worst apps I have ever used which is mind blowing considering the function to put in your credit card details barely works. This company is so terrible they actively make it difficult for themselves to make money ### 2/5 — SAD *2023-08-01, version 1.1.0* I really like kogan, but this app is terrible. The entire UI is poorly coordinated. You’d think they’d at least make it easy to recharge your plan (since they get money from this process), however even these steps were full of bugs and issues. $575 Million dollar company and couldn’t hire a sober* developer smh *comedy ### 2/5 — Mobile and website app terrible *2023-07-10, version 1.1.0* Needs to be an update with the app and website. Doesn’t let me input my credit card details for a recharge. To glitchy. Takes 30 mins to get to a point where it allows me to input my details. So frustrating, it’s been like this for over a year. ### 1/5 — Worst app ever *2023-06-20, version 1.1.0* Such a bad app. So many bugs and it is so difficult to use ### 1/5 — Come on *2022-12-06, version 1.1.0* A web view is not a mobile app. Kogan should have spent more resources on writing an actual application instead of this wrapper around the web ### 1/5 — … *2022-10-13, version 1.1.0* This is the worst company that I have ever used the customer service asked me if I’m death. ### 2/5 — Horrendous *2022-10-12, version 1.1.0* Fix the charging system when you can’t find the funds for your customers data plans, and don’t lock the option to renew a plan if i haven’t renewed it yet, I don’t understand how stupid a company can be to work in such a way and expect customer loyalty at all. ## Most critical reviews (10 lowest-rated) ### 1/5 — Really bad *2026-03-21, version 1.1.0* I had to spend a long time to figure out how to cancel the automatic payment bc when i searched it up, they said just click the cancel button but there was nothing. I bought a voucher but it didn’t let me fill the code in. ### 1/5 — Terrible service *2026-02-25, version 1.1.0* Owner Ruslan Kogan sends money to Israel who kill children ### 1/5 — Glitching *2026-01-06, version 1.1.0* Everytime I go to recharge I scrolll down and the button I’m trying to press on goes away, it takes multiple tries to be able to actually recharge, app need updating it’s really annoying ### 1/5 — Great service terrible app *2025-12-17, version 1.1.0* Great coverage and everything but the app is terrible, if you run out of data while you’re out you can’t use the app to get more data. The app is very slow :( ### 1/5 — One of the worst telco apps and it’s not even close *2025-12-06, version 1.1.0* It’s a webpage wrapper. You can’t see the countries included in the international roaming pack because the drop down formatting is wrong, you can’t zoom in on the critical information summary so it’s difficult to read. ### 1/5 — Glitch when changing payment methods *2025-04-15, version 1.1.0* Been using Kogan mobile for almost 5 yrs however there’s a glitch where when you want to change payment methods the keyboard keep disappearing. Please fix it. It’s like I’m trying to give you money when trying to top up but your system screws it up so silly please fix. Or hire me as a software dev and I’ll fix it. ### 1/5 — One of the worst apps *2025-03-24, version 1.1.0* This app has genuinely got to be the worst of all time, it glitches, it doesn’t remember my card information and its almost impossible to actually buy a data pack, it’s like you guys hate money or something. ### 1/5 — I did turn off my phone cellular, but my phone used data still 1G increased. What’s amazing??? *2025-01-23, version 1.1.0* Magic Kogan’s technical support !!! ### 1/5 — Can’t even pay for stuff *2024-12-18, version 1.1.0* Was trying to purchase an add on data pack, but when I went to go put in my credit card details it wouldn’t even let me put my details in, it would keep glitching out and hiding the keyboard. I am literally trying to give you money and you won’t let me. Also please show exactly how much data I have left rather than rounding up to the nearest GB, it’s so annoying ### 1/5 — Can't login *2024-09-05, version 1.1.0* Literally can't even login at all, keeps saying access blocked ## Most praised reviews (10 highest-rated) ### 5/5 — My review :) *2024-07-10, version 1.1.0* 5 stars only so they wont delete. An app would be so easy to program. This is nothing but a web portal, that forces you to sign in every single time, with an extremely glitchy ui. Having to reboot the app multiple times just to recharge my plan, because the text boxes are broken or the plan graphic continually resets so you can never progress to the next page. Just sloppy ### 5/5 — Simple Enough *2022-01-20, version 1.1.0* Simple app that gives you what you need. No bells and whistles. ### 5/5 — Small and straight forward *2021-09-01, version 1.1.0* Gives information live and allows you to manage account with no time/data wasting graphics. No ads either! ### 5/5 — No complains all good my side. *2019-10-01, version 1.1.0* Just said it above. Never had trouble with good signal whilst traveling. I changed from Kogan chasing best deals but am back with 365 days plan. If I have any complaints will defiantly update my review. ### 5/5 — Great shopping experience with fast delivery *2019-04-25, version 1.0.2* Delivery is usually dispatched within 24 hours on the items I buy, and here the day after. So quick. The app is very smooth and lots of products are very good prices ### 5/5 — No Service. *2019-02-16* Kogan is one of the worst companies that you can go through . When you have a complaint?, and the staff can’t handle it Thy are so rude . Thy take your money but can’t provide you with a service. God help you if you have forgotten your PIN number . You become a criminal. Yet thy have taken a years money from your account . Even the manger hangs up in your ear . I am a sick man and I need my telephone to ring Doctors . . Kogan don’t care thy have the money , thy think thy are God . ### 5/5 — Ummmm stop *2018-06-19* Could you all stop hating on it!!! It’s simple and easier for you to access then if you went on the site!! You stay logged in!! So what if it ‘isn’t an app’! You can see how much data you’ve used with one click!!!’ ### 4/5 — Kogan feedback *2026-05-11, version 1.1.0* Good deals. But please update your app, most of the button presses feel unresponsive and most of the time it would just highlight random texts instead of registering a button a press. ### 3/5 — Update the app *2022-09-28, version 1.1.0* The UI needs to be updated. It’s too glitchy and it seems more like a web version than the user friendly App it’s designed to be. There’s lag, there’s glitches and then there’s the inability to copy n past a mobile number into the number placement. It also asks for my login details every time I log in so perhaps have it always signed in? ### 3/5 — Poor app design *2021-09-17, version 1.1.0* The app is very basic yet quite simple to navigate. However, some added features such as a visual or graphic indicating our usage/remaining usage would be extremely helpful. A widget would also be a major plus if that was made available. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*