# Kogan Money Credit Cards — user reviews > 10 indexed App Store user reviews of Kogan Money Credit Cards by NAB. - Source: https://appshunter.io/ios/app/kogan-money-credit-cards/id6471224259/reviews - App overview in markdown: https://appshunter.io/ios/app/kogan-money-credit-cards/id6471224259.md ## Most critical reviews (10 lowest-rated) ### 1/5 — Need to improve a lot *2026-05-11* Chat to support kicks me out and asking to login again. Every time I log in and start chat on the browser, keep me waiting until I am logged out because of time out ! Why don’t you put Chat feature in the app ? Statements and Transactions history are also sluggish. Not a good job **Developer response:** Hi Tejas, we’re sorry to hear that you’re not enjoying the app experience, and we really appreciate your feedback. Thanks for bringing your concerns to our attention, we've passed these details on to our development team. We're always looking to improve and value your input. ### 1/5 — So very slow *2025-09-07* Every time you navigate it’s 10 seconds to load. Kind of sick of seeing the spinning circle!!! 🤣 **Developer response:** We’re sorry to read that you’re not enjoying the app experience, and we really appreciate your feedback. Thanks for bringing your concerns to our attention, we've passed these details on to our development team. ### 1/5 — Worst CC experience ever with nab *2025-05-05* It was much better when the service was with citi bank. Since it was moved to nab, all user need to register new card at the beginning, and switch to a stupid web based app. Now people cannot activate a renewed card due to a system issue and the consultant cannot even provide an etc. I just have to wait forever for the issue and have to move all my auto repayment to another card. Don't use any CC with nab system in the background ever! **Developer response:** Hi Adamas, we're sorry you experienced the issue with activating your card, we've now resolved the issue. If you’re still having trouble, please chat with us in the app or online at cards.koganmoney.com.au. ### 1/5 — Need to improve *2025-04-07* In the previous version, I could clearly see how much I had spent after making the minimum payments and paying off the outstanding balance. However, in the new version, there’s no way to track how much I’ve spent recently. **Developer response:** We’re sorry to read that you’re not enjoying the app experience, and we really appreciate your feedback. Thanks for bringing your concerns to our attention, we've passed these details on to our development team. ### 1/5 — Slow like a turtle *2025-03-26* Way too slow comparing to the old version… ### 1/5 — Too slow, much worse than old app *2025-03-16* This app is too slow. It is webview and not done developed correctly. When tapping on a button you need to wait and be careful not to tap on anything else. The old Kogan money app was also webview but much better performance.Hey Kogan, you should be able to afford a proper native app, this cost saving is harming your reputation ### 2/5 — Doesn’t work *2025-03-25* Couldn’t even login for the first few hours I tried because the app didn’t recognise the new password I had just set, and then I couldn’t verify my identity because it just didn’t send the 2 factor codes **Developer response:** Hi Daniel, thanks for reaching out! We’re sorry you’re running into trouble and would love to help and resolve this for you. To do that, we’ll need a bit more information. Could you please connect with us via chat in the app or online at cards.koganmoney.com.au? Our team is keen to get this sorted out for you. We look forward to hearing from you. ### 3/5 — Fails to show balance owing *2025-03-20* New app looks ok. Doesn’t look to do anything significant that the previous one did. Biggest issue I have is I can no longer see the balance owing from the previous statement, only the total amount. So if I have paid $1,000 off a balance of $2,000, $2,000 shows as owed instead of $1,000. **Developer response:** Hi Karl, we're happy to hear you're enjoying the look of the new app and thank you for letting us know how we can improve the balance shown. We are always working to improve and we appreciate your thoughts on how we can do better. ### 5/5 — Good app when compared to old one *2025-03-20* Good user experience ### 5/5 — Fantastic improvement *2025-03-16* Downloading and logging in for the first time was seamless and ever so easy. Loving the simple modern design --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*