# KOHLER Konnect — user reviews > 144 indexed App Store user reviews of KOHLER Konnect by Kohler Co., rated 3.80/5 from 540 ratings. - Source: https://appshunter.io/ios/app/kohler-konnect/id1332560665/reviews - App overview in markdown: https://appshunter.io/ios/app/kohler-konnect/id1332560665.md - Rating breakdown: 5★ 305 · 4★ 61 · 3★ 30 · 2★ 31 · 1★ 113 ## What do users think of KOHLER Konnect? Overall sentiment: negative **Pros** - 🚀 Improved connectivity - 👍 Easier to get connected - 🚀 Excellent control experience - 👍 Unexpected convenience **Cons** - 🐛 Constantly disconnects - 🐛 Unreliable app - 🐛 Glitchy and poor UI - 🐛 Slow and unstable - 🐛 Constantly logs out - 🐛 Fails to load - 🐛 Horrible connection - 🐛 Substandard software - 🐛 Faulty software - 🐛 Horrible app and functionality - 🐛 Constantly goes offline - 🐛 Useless app - 🐛 Terrible app design - 🐛 Doesn't work with HomeKit - 🐛 Terrible Alexa integration - 🐛 Lacks features and customization **Commonly reported bugs** - Constant connectivity issues - App fails to connect to devices - Frequent app crashes - Unreliable device pairing - Incompatibility with certain WiFi setups - Inconsistent app performance **Most requested features** - Ability to control more smart home devices - Preset customization options - Siri/HomeKit integration - Alexa integration improvements - Ability to control water volume in finer increments - Notification improvements - Ability to control more aspects of the connected devices ## Newest reviews (13 of 144) ### 3/5 — Doesn’t mirror control panel *2026-05-02* It’s silly that settlings and display in the app and shower control panel don’t mirror each other real time. For example, some accessibility settings are available only via the app and not on the control panel. But I use the app primarily because the water takes a long time to heat up in my apartment building (where I have no control over heating systems), yet there is no way to dismiss via the app the silly control panel low hot water warning that has shown up nearly every day for the last 2 years or to know when the water has finally reached the temperature set point (and no, the setting to shut it off when it reaches that temperature does not work correctly since it is cold again by the time I get to the shower). An app interface that mirrors the actual control panel display would be far more useful than the current interface. The purported ability to turn off the “low hot water” message, as indicated by a reply to my earlier review above is NOT available in the updated app, under any preference or setting. **Developer response:** Hi Dc Yukon, thank you for taking the time to share your feedback. If you are not seeing the newest feature to turn off the "low hot water" message, please reach out to us directly so that we can further assist you. Please reach out to us directly at kohlerkonnectsupport@kohler.com and reference this review, so we can get this resolved for you as quickly as possible. ### 3/5 — Doesn’t mirror control panel *2026-03-26* It’s silly that settlings and display in the app and shower control panel don’t mirror each other real time. For example, some accessibility settings are available only via the app and not on the control panel. But I use the app primarily because the water takes a long time to heat up in my apartment building (where I have no control over heating systems), yet there is no way to dismiss via the app the silly control panel low hot water warning that has shown up nearly every day for the last 2 years or to know when the water has finally reached the temperature set point (and no, the setting to shut it off when it reaches that temperature does not work correctly since it is cold again by the time I get to the shower). An app interface that mirrors the actual control panel display would be far more useful than the current interface. **Developer response:** Dc Yukon, Thank you for letting us know about the issues you are experiencing. We would like to look into your experience and troubleshooting if you could please reach out to us at cskonnectedproducts@kohler.com and reference this review. This is certainly not the experience we want you to have with this product and would like to resolve this for you. ### 2/5 — Pointless app *2026-02-22, version 3.0.2* While this app appears to be stable , that’s about it for positive reviews. This app adds very little value for the digital Anthem+ controller for the shower. Needs more features and functionality besides a menu bar of your preset favorites. ### 3/5 — TR *2026-02-13, version 3.0.1* Support is not very good. System is erratic. If I did it again I would pass on the connect shower system. Get some videos and people that understand the system so they can help with it. I have had this unit for some time, so hopefully Kohler is on top of it now. ### 3/5 — Kohler shower app *2026-01-18, version 3.0.1* It doesn't always work with Alexa ### 4/5 — Highly Useful *2025-12-24, version 3.0.1* We have our main home and a casita and we travel a bit so this app and device are incredibly useful for knowing what’s going on whether we’re home or away. It used to be hard to get the app to respond, but the new update is a real improvement ### 2/5 — So many missed opportunities *2025-08-28* The app is frustrating to say the least. Constantly logs you out, even though they’ve added Face ID the app randomly forget its credentials and the remembered password in the phone has to be looked up because it’s not matching the app name. This smart shower only integrates with the app and nothing else. No way of setting up mood lights starting fans turning on tile warmers or 100+ other items that I’d like it to be connected to. The feature of pulling up hot water to the fixture is either on or off in the settings and not a function that can be called upon when needed. It obviously has the capability so just add the button next to the start button. And if you do set it up so that you want hot water pulled to the fixture and you turned the water off while soaking up then it will perform the purge again next time you turn the water on and automatically stop when the temperature finally gets to where you want to be, beyond frustrating! Presets preinstalled in the app supposedly has time limits, each of them says 10 minutes, but if I want to make my own, let’s say pull my water from the far and distant hot water heater I can’t set the time on it… Great opportunities for improvements, and when I see them I’ll update this review. Update after answer: So I bought a product that was supposed to be HomeKit capable. Kohler removes the capability and when I mention the shortcoming in my review above their answer is please buy our newer product. I’ll let you make up your own mind… **Developer response:** Sticksomenumbersafterit- Thank you for your review. The Anthem shower systems can be easily added on to and/or modified so that depending on the version of Smartshower you have purchased, we can customize your shower and the Kohler Konnect App to integrate with certain home automation systems, adjust presets, and change timing settings. If you would like to reach out to us at KohlerKonnectSupport@kohler.com and reference this review we would be delighted to go over your current setup and assist with customizing this so that it better suits your showering needs. ### 2/5 — So many missed opportunities *2025-08-23* The app is frustrating to say the least. Constantly loves you out, even though they’ve added Face ID the app randomly forget it’s credentials and the remembered password in the phone has to be looked up because it’s not matching the app name. This smart shower only integrates with the app and nothing else. No way of setting up mood lights starting fans turning on tile warmers or 100+ other items that I’d like it to be connected to. The feature of pulling up hot water to the fixture is either on or off in the settings and not a function that can be called upon when needed. It obviously has the capability so just add the button next to the start button. And if you do set it up so that you want hot water pulled to the fixture and you turned the water off while soaking up then it will perform the purge again next time you turn the water on and automatically stop when the temperature finally gets to where you want to be, beyond frustrating! Presets preinstalled in the app supposedly has time limits, each of them says 10 minutes, but if I want to make my own, let’s say pull my water from the far and distant hot water heater I can’t set the time on it… Great opportunities for improvements, and when I see them I’ll update this review. ### 3/5 — Long “Load Times” *2025-06-08* When I click on this app to control my smart water valve, it takes a very long time for the app to load my account / product info. It sits there scrolling then acts as though it will load my product info and then goes back to scrolling. This has been happening since I first installed the product two years ago. I thought that an update might resolve the issue, but I’m continuing to experience it. **Developer response:** TuBob Shakur, Thank you for your valuable feedback. We have been actively working on this issue and would be happy to discuss this with you. Please feel free to reach out to us at KohlerKonnectedproducts@kohler.com so that we may update you. ### 2/5 — Horrible connection! *2025-05-15, version 2.9.7* Took 2 days and a call to tech support to get this thing going. I hope to god it works for the long haul because I can’t turn on my water without it. ### 1/5 — Agree Giant Failure *2025-05-13* I agree that this toilet is indeed a giant failure. I had the same gateway issue. The hardest thing about provisioning is that you have to have your WIFI Access point very close tot he toilet for the first time… like the DTV+ shower. I had to have a 100’ cable running thru my house to the Numi’s and DTV+.. YES you read RIGHT, I have TWO of these toilets. Once they connected I could put away my 100’ cable and spare AP. What is the WORST is that what house has only ONE person living in the house ? We have no way to have presets for my husband and I . On top of that ..I am told by the Kholer support and folks at Ferguson, that you use your phone to setup the way you like it , then if a guest or like the previous person said you wake up at 2am to use the loo and use the remote… your settings are GONE. It’s awful and I have 2 of these thinking they would be novel and fun. I am told there is an update coming but no one knows when. Ferguson will not take the toilets back either .. they are super expensive to not have this capability. Really DISAPPOINTED. **Developer response:** Pozwoman- Thank you for your review and letting us know about your experience with both Numi as well as DTV+. We apologize for the frustration you have experienced and would like the opportunity to improve on it. We are always striving to enhance our products and look for any opportunity to discuss this further. Please feel free to reach out to us at cskonnectedproducts@kohler.com and reference this review. ### 2/5 — Convoluted *2025-04-30, version 2.9.6* While I view the many misspelled words in the app and on the shower controller as a sign of how little attention went into detail, I can ultimately get past that. Where the bigger struggle lies is in trying to navigate what is a very convoluted set up that makes very little sense. Take, for instance, setting up a new device. In my case, it’s the Anthem controller+ that does shower valves and the steam shower, supposedly with different zone temperature and valve capabilities. I say, supposedly because the zone feature doesn’t work. But that’s not even the biggest issue with the app. If you use the QR code on the screen of the shower controller to connect the device, it doesn’t add it to the app, even though to do so using the QR code first requires downloading the app and setting up an account. Instead, if you go to the QR route instead of clicking “add device” from your app, you have to go into the shower controller screen, and then click through the controller’s menu to connect to the app. At that point you enter a PIN in the app the corresponds to the pin on the controller screen, though I later figured out you can set a PIN instead of regenerating a new one every time. (Don’t ask me how…I stumbled upon that somewhere in some screen and have no clue how to get back to it.) Entering the PIN then opens a webpage from inside the app where you do some clicking around, and then it will actually add the device to the app so you can control the device in the app instead of having to go to that webpage every time. You also basically get one shot at setting up favorites in the app. Beyond that, you are best off saving favorites from the controller screen, which then saves to the app, at which point you can then rename the favorite. Because you can’t name it from the controller screen itself. Also, what you set up as your settings for the zones in the app doesn’t carry to the controller screen. You’re supposed to be able to do two different zones with different temperatures and different water features. Yet, no matter what you set in the app, it doesn’t show on the screen. It all just shows the same temperature for both zones. The other fun is that you have one chance at setting up the outlet numbers to the correct water valve. If you get it wrong, you have to do a factory reset. That’s what the app directs you to do anyway. But it never tells you how to do it, nor is there the option for a reset available in the controller screen menus. And, when you click on the homeowner’s manual link in the app, it just leads to a webpage that constantly refreshes and never actually loads. However, thanks to Reddit and ChatGPT, plus a frustrating amount of time, I learned that to do a factory reset you go to the power module unit, where there is a tiny red button hidden underneath it. You hold that for 15 seconds and it resets the machine. You then have to delete the app, and then also delete the device from your recognized Bluetooth settings. And then you have a chance to go back to reassign the correct valve to the correct outlet number. Otherwise, if you select the default “Diagram B” instead of “Custom”, you just have to pray that your plumber knew what diagram B is, and connected the valves accordingly. I don’t see how they possibly could know that based on the limited info in the instructions, so the easiest is to just select custom in the first place and don’t go with what they put in as default. The app was very clearly developed and tested solely by developers and engineers. It did not go through any sort of user experience testing, nor true quality control. All of that is abundantly apparent. And it makes it such that you have to wonder what Kohler was thinking in putting out this terrible of an app that does nothing to paint their brand in a positive light. It feels like they hired a bunch of junior developers to piece something together all in the interest of cost savings—not effectiveness, accuracy, or ease of use. And that’s coming from someone who actually knows a thing or two on the tech front. I cannot possibly imagine my parents trying to set this up. ### 4/5 — Unexpected Convenience *2025-04-20, version 2.9.6* I stumbled across the presence of this app while I was reinstalling my Purewash seat after it got serviced. My only suggestions for 5 stars would be the ability to reorder the function buttons, and HomeKit/Siri integration lol. ## Most critical reviews (10 lowest-rated) ### 1/5 — 3.0.2 Update is broken *2026-02-17, version 3.0.2* I can’t connect to my shower anymore ### 1/5 — Garbage *2025-10-22, version 2.9.9* Utter garbage app. Have a “smart” faucet with the stupid box below that they’ve had to send a new one to me with the exact same issue. Won’t connect, and the one time it does (one in a billion chance), it disconnects, doesn’t respond via app, nor voice commands. Good luck to anyone trying to purchase a smart device from Kohler. Going back to Moen. ### 1/5 — Worthless for Anthem Control *2025-09-30, version 2.9.8* As contractors we have installed the Anthem shower controller for our customers as well as in our own bathroom. The app connectivity is useless. It goes offline every few weeks, requiring you to disconnect then reconnect the controller to the app which also deletes all historical usage data. We no longer recommend this system to customers as Kohler fails to deliver a working app, which is necessary for firmware updates btw. ### 1/5 — Disappointing *2025-09-28, version 2.9.8* Extremely glitchy, poor UI, high latency. A company the size of Kohler should be able to deploy a simple app. Avoid. ### 1/5 — Please modernize your WiFi software *2025-08-22, version 2.9.8* WiFi connectivity was a nightmare ### 1/5 — Most frustrating app I have *2025-07-22, version 2.9.7* Logs me out constantly. I’ve stopped using it because step 1 is almost always “try to log in, reset credentials, try to log in again, update app, log in for real.” Between that and HomeKit support being claimed but not actually working, Kohler is utterly failing iOS users (from a professional software engineer and iOS developer). ### 1/5 — Dumbest version of 'smart' ever *2025-07-17, version 2.9.7* The Kohler smart valve is 100x dumber than the Moen version. The in-app alerts are vague and basic. You can enable push notifications but they don't work. Randomly shuts itself off and won't provide details why. ### 1/5 — Horrible app for Numi 2.0 *2025-06-21, version 2.9.7* The Numi 1.0 toilet had a fantastic dedicated remote controls And now Kohler cut its hardware costs and tried to design an app for the Numi 2.0. It’s an epic failure. For a $10,000 toilet, this app needs a lot of work. ### 1/5 — Terrible app and functionality *2025-05-30* Terrible app. Logs me out every single day, then takes forever to load after logging back in. DOESN’T give any push notification warnings prior to auto shut off of the entire water system, so I have no opportunity to identify the water in use and confirm it isn’t a leak. It just shuts off the water. Then I have to log back in, wait forever for it to load, and then turn the water back on. The system STILL HASN’T learned my water use after a year of use and manual identification of water events. What do I like about this product? NOTHING. **Developer response:** Emaitchel, Thank you for your review and letting us know about your experience. This is not the way we would expect the app to be working and would like the opportunity to look into this for you. Please reach out to us at Konnectedproducts@kohler.com and reference this review so that we can investigate and resolve this for you as quickly as possible. ### 1/5 — Discontinuation of HomeKit *2025-05-22, version 2.9.7* I bought a Kohler faucet because it was advertised on their website and on the packaging I received that it could use Apple Home for voice command commands. After multiple calls to their Konnect support over several weeks, they finally admitted that this feature was discontinued months ago. Beware anyone buying a Kohler faucet wanting to connect it to Apple Home, you cannot. I sure hope Kohler gets their act together on this and brings back this integration. Kohler is having to refund my money for this faucet now. ## Most praised reviews (10 highest-rated) ### 5/5 — 16 Stillwater *2026-03-24, version 3.0.3* Great ### 5/5 — So far so good *2026-03-07, version 3.0.2* Architect - I use to belong to a program that allowed an architect professional to product evaluate different Kohler product lines at reduced prices. Is this program still available to qualified professionals? If yes; how do I reactivate my membership? ### 5/5 — Awesome *2026-01-05, version 3.0.1* Good ### 5/5 — Numi 2.0 *2025-12-30, version 3.0.1* Yes ### 5/5 — Big “T’s” Toilet *2025-12-30, version 3.0.1* Enjoy the go ### 5/5 — Cool idea *2025-12-27, version 3.0.1* When I loose WiFi I have to get under the sink and reset the box and then repair it all over again it would be cool if I didn’t have to do this every time with a corner sink base and kohler task under mount sink with a badger 1/2hp all the cleaning supplies under a typical sink this becomes annoying and now ai also has me concerned about my smart home purchases ### 5/5 — Awesome *2025-08-07, version 2.9.8* Good ### 5/5 — Love Kohler *2024-05-03, version 2.9.1* App is good, products are amazing ### 5/5 — Pretty great! *2023-11-07* Overall excellent control experience. Using this app with the Anthem Digital shower. Responds very quickly, does not lock up. Good UI design. A few things that could have been better. Some observations are likely best addressed to the firmware engineers but since this app is the interface into the whole experience leaving it here: 1. Initial firmware update experience is pretty sketchy. Took at least a dozen attempts before the system was updated enough to use the app 2. Some very simple easy UI misses. For example, I have a 6 port shower valve with only 5 ports used and 1 port capped off. For some reason the app does not let one disable or hide an unused port. 3. Shower preheat feature is neat but why can’t we control which shower ports should be preheated. If you have a system with lots of ports blasting them all is a huge waste of water. 4. Publish an API if you don’t want to make frequent enhancements. **Developer response:** Stan, Thank you for all of the feedback. We at Kohler are glad to hear your overall control experience is excellent. I will be delighted to share these suggestions with our firmware engineers to review and asses feasibility. ### 5/5 — Awesome app incredibly useful for Anthem *2023-05-08, version 2.6* Kohler has revolutionized my shower experience with their Anthem system and this app serves as a useful remote control. Minimalist and stable, that’s all any IoT vendor should strive for. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*