# Koinz - Order, collect, redeem — user reviews > 199 indexed App Store user reviews of Koinz by GPlanet, rated 4.50/5 from 1,494 ratings. - Source: https://appshunter.io/ios/app/koinz-order-collect-redeem/id1220667985/reviews - App overview in markdown: https://appshunter.io/ios/app/koinz-order-collect-redeem/id1220667985.md - Rating breakdown: 5★ 1,230 · 4★ 79 · 3★ 33 · 2★ 24 · 1★ 128 ## What do users think of Koinz? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 💰 Good discounts and offers - 🎁 Useful rewards and gifts **Cons** - 🐛 Occasional crashes and bugs - ⏱️ Slow response times - 💳 Inaccurate pricing compared to restaurants - 🕰️ Short validity for cashback and points **Commonly reported bugs** - Login issues and account suspension - Order cancellation problems and lack of refunds - Compatibility issues on some devices **Most requested features** - Expand restaurant coverage - Improve customer service and communication - Add delivery tracking and status updates - Extend validity for cashback and points ## Newest reviews (18 of 199) ### 3/5 — جيد *2025-12-17, version 10.12.90* تطبيق جيد يقدم عروض جيده ، من ابرز عيوبه التعليق ، يعلق عند الدخول و احيانا عند دخول قائمه المطاعم ### 5/5 — يستاهلون المدح *2025-09-23, version 10.12.74* والله انكم ثقة الثقه ### 5/5 — Good *2025-09-09, version 10.12.70* Very good ### 5/5 — الخبر *2025-09-06, version 10.12.70* شكرا لكم ### 5/5 — ممتاز *2025-08-19, version 10.12.66* ممتاز جدا وعندهم عروض ### 4/5 — 👍🏽👌🏽 *2025-08-15, version 10.12.66* 👍🏽 👌🏽 ### 5/5 — مفيد *2025-07-08, version 10.12.60* استفيد من النقاط بخدمات مجانيه ### 5/5 — . *2025-06-23, version 10.12.58* Useful app to get your order easily and earning points ### 5/5 — نجران *2025-05-31, version 10.12.54* ممتاز ### 5/5 — عروضه حلووه ماشاء الله *2025-05-30, version 10.12.54* حببته وانصح فيه ### 5/5 — Traveller_2025 *2025-05-03, version 10.12.49* تطبيق ممتاز وخدمة شاملة ### 5/5 — سبت العلاية *2025-04-27, version 10.12.46* سبت العلاية ### 5/5 — . *2025-04-15, version 10.12.44* فنان للغايه ### 5/5 — As always *2025-03-04, version 10.12.40* Always coming back for another cup with Etophia bean that I fond of ### 5/5 — تطبيق مميز *2025-03-04, version 10.12.40* استفدت من العروض كثيرا، انصح بإستخدامه ### 5/5 — ممتازه *2025-02-18, version 10.12.37* ممتازه ### 4/5 — Love the app *2025-02-17, version 10.12.37* I like the idea of loyalty gamification. It’s smooth and warm and you don’t feel like you’re being targeted as a customer (Even though you are). Overall, a very good app 👍🏻 ### 4/5 — أ *2024-12-22, version 10.12.27* ت ## Most critical reviews (10 lowest-rated) ### 1/5 — . *2025-12-19, version 10.12.91* صراحه البرنامج زق الى ابعد درجه مافيه توصيل وما عدهم تواصل مع المطعم يعني عادي الاوردر يتكنسل وتروح تستلم يقولون لك الاوردر مكنسل وفوقها ما يرجعون الكبلغ المكنسل في المحفظه ### 1/5 — التطبيق من سيء لأسوأ ومعقد وفيه استغلالية *2025-05-21, version 10.12.52* . ### 1/5 — خدمة العملاء بالتطبيق سيئة وغير احترافية *2024-11-21, version 10.12.22* تم الطلب من المطعم فجاءة يتم التواصل مع المطعم بدون سابق خبر مني ويتم التخطيط وإلغاء الطلب دون علم العميل او استشارة غير وعودهم ومصداقيتهم الكاذبة تطبيق فاشللللللل جدا ### 1/5 — القطيف *2024-10-14, version 10.12.14* تطبيق واضح جدا وسهل ومليء بالخيارات من المطاعم المختلفة والأحلى توضيحه للهدايا المجانية من هذه المطاعم ### 1/5 — Cash back issue *2024-09-16, version 10.12.9* At the time the cashback amount is added to your wallet, the program sets a validity period for the cashback with a specific period during which the added amount is erased from the customer’s wallet... Cashback is an amount of money in the customer’s wallet that should not be deducted by the program. It is better to have a discount offer or coupon with a specific validity rather than raiding the customer’s wallet and deducting the amount until the end of the period.. ### 1/5 — مافيه توصيل 🤦‍♂️ *2024-08-04, version 10.12.5* مافيه توصيل 🤦‍♂️ تطبيق ماله داعي 😆 ### 1/5 — سيئ جدا *2024-04-09, version 10.10.13* غير محترفين ### 1/5 — Week application *2024-04-04* Such a waist of time and effort , I really dont recommend anyone to use it after my bad experience. The app is not linked with stores orders as the mentioned , orders just appear on your app but it doesn't show on the system of the branch you ordered from . So basically what happens is you order thru the app and when you reach the restaurant to pick up the order its not there !!!! Above that every time you buy something you have to register your number to receive points which you will never be able to use !!!! **Developer response:** Dear Salimander2024, I understand your frustration with ordering and discovering your order wasn't submitted upon arrival at the restaurant. Sometimes, this happens due to technical integration issues with the restaurant. Rest assured, we're here to support you at support@koinz.app to resolve these issues. Please provide your phone number and order ID so we can work our magic and show you our special way to apologize. ### 1/5 — Privacy broken *2024-02-29, version 10.10.8* Their app has access to your privacy contents تطبيقهم يدخل في خصوصيتك في هاتفك اذا ارادوا النجاح يلغون اختراق الخصوصية الموجود لديهم ### 1/5 — 👎🏻👎🏻👎🏻👎🏻 *2024-02-13* I used to buy from a coffee shop and get points and ever since they started working with this application my points become less and u hardly ever get offer **Developer response:** Hi Ali, Kindly, reach out at support@koinz.app to address your concerns ## Most praised reviews (10 highest-rated) ### 5/5 — M *2026-07-09, version 10.13.28* M ### 5/5 — Best app for point *2026-05-31, version 10.13.23* Super ### 5/5 — Coffee that hits the spot *2026-03-01* The coffee tastes fresh and well-crafted, and the pastries and sweets are genuinely delicious. Service is fast, and the staff are welcoming and friendly - a great place to stop by for a quality coffee and a pleasant experience. ### 5/5 — ‏تقييم *2025-12-17, version 10.12.90* ‏جدا جميل وسهل وسريع ### 5/5 — ممتاز *2025-11-07, version 10.12.82* ممتاز ### 5/5 — الجبيل *2025-11-06, version 10.12.82* تجهيزطلب ### 5/5 — ا *2025-10-26, version 10.12.79* ر ### 5/5 — The best app *2025-10-17, version 10.12.78* This app don’t just give you points that you can redeem it later for food it gives you discounts on selected palaces for just ordering through the app! Brilliant ### 5/5 — حلوو *2025-10-17, version 10.12.78* اشكركم ### 5/5 — من محافظة ضباء *2025-10-07, version 10.12.76* نرجوا افتتاح فرع في محافظة طبرجل --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*