# Kolet: Travel eSIM — user reviews > 569 indexed App Store user reviews of Kolet by Kolet, rated 4.90/5 from 1,228 ratings. - Source: https://appshunter.io/ios/app/kolet-travel-esim/id6471825242/reviews - App overview in markdown: https://appshunter.io/ios/app/kolet-travel-esim/id6471825242.md - Rating breakdown: 5★ 1,151 · 4★ 53 · 3★ 5 · 2★ 3 · 1★ 16 ## What do users think of Kolet? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Great customer service - 💰 Affordable prices - 🌐 Reliable connectivity - 🔄 Unused data converted to credit - 🌍 Works in multiple countries **Cons** - 🐛 Occasional connectivity issues - 💰 Relatively expensive compared to local SIM cards - 🌐 Limited country coverage **Commonly reported bugs** - App crashing on activation - Incorrect data usage reporting **Most requested features** - More countries and regions supported - Ability to share/gift unused data - Integration with more airlines/travel apps ## Newest reviews (15 of 569) ### 5/5 — It actually works! *2026-08-26, version 1.103.3* I was anxious about getting data in the USA for 17 nights… this works seamlessly on all our phones. I can’t recommend enough! ### 5/5 — Fantastic would highly recommend! *2026-08-23* This is the most reasonably priced eSIM provider that actually works. It was easy to set up with great instructions and got service everywhere in Morocco. Even the calling is a great price. **Developer response:** It’s wonderful to hear you found the pricing reasonable. The clear setup instructions and smooth connection across Morocco make us smile. Enjoy the low‑cost calling and happy travels! 🧳💛 ### 5/5 — Brilliant *2026-08-22* Good data bundles, good prices, never out of range/signal, sharing/gifting data between users works well, being able to phone foreign number as a local is brilliant. The only improvement would be if the phone number were available so sms would work **Developer response:** It’s great to hear you’re loving the data bundles and the prices. Glad the signal stays strong and that sharing data with friends is smooth. Being able to call a foreign number as if it were local really does feel brilliant. We hear you on the SMS feature and will keep it on our radar for future updates 📞📡. ### 5/5 — Seamless connectivity *2026-08-22, version 1.103.3* Straightforward and without any fuss. ### 5/5 — Very helpful *2026-08-19, version 1.103.3* This app is very handy very helpful ### 4/5 — Amazing *2026-08-19* They reliable **Developer response:** Happy to hear the eSIM was reliable for you. Enjoy staying connected on your next adventure! 🌍✈️ ### 5/5 — Nick Sewlani *2026-08-18, version 1.102.0* Very Good ### 5/5 — Straight forward *2026-08-18, version 1.102.0* Easy to use, video instructions literally show you every step, cannot go wrong. ### 5/5 — Seamless experience *2026-08-17* It was fairly easy to set up the e-sim and I was so glad I could stay connected where there was no wifi available to keep in touch with family while I was on my trip **Developer response:** I’m so happy to hear the e‑SIM setup felt fairly easy for you. It’s great that you could stay connected even without Wi‑Fi and keep in touch with family during your trip. Enjoy your future travels and feel free to reach out if you need anything else 🌍✈️. ### 5/5 — Adorei *2026-08-16* Nota 10 **Developer response:** Que alegria receber a sua nota 10! Muito obrigado pelo carinho e boas viagens 🌍 ### 5/5 — Guyana issues *2026-08-15, version 1.102.0* Kolet worked perfectly in Panama but once I arrived in Guyana it was problematic. Jay on the help desk sorted it in no time. Thank you sir ### 5/5 — Excellent eSIM and Support *2026-08-14, version 1.102.0* Great support from Kolet after installing the eSIM, which worked perfectly. ### 5/5 — MW *2026-08-11, version 1.102.0* In time of travel it is recommended to have with you KOLET ### 5/5 — Supportive customer service *2026-08-10, version 1.102.0* Professional and prompt response to queries. ### 5/5 — Nice *2026-08-09, version 1.102.0* It made my stay in Nigeria smooth because I could communicate effectively. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful eSIM provider *2026-09-04* Awful eSIM provider **Developer response:** Thank you for sharing your feedback. We’re sorry to hear that you had such a disappointing experience with Kolet. We understand that reliable connectivity is essential when travelling, and we’d really appreciate the opportunity to understand what went wrong. Please contact us at help@kolet.com with your account details and any information about the issue you experienced. Our support team would be happy to look into your case and see how we can assist you further. ### 1/5 — Disappointed *2026-09-01, version 1.103.4* Was working fine in the beginning and then was just not working even though I had 10 Gb on my account. Made my travel experience miserable by relying on insecure WiFi . ### 1/5 — Complicated, problematic *2026-08-21* Purchased data is sold in pricey, small increments which seem to get consumed very, very quickly. While customer service is responsive, they cannot satisfactorily explain the fast data consumption rate. Not recommended. **Developer response:** Thank you for sharing your honest feedback. We’re sorry to hear that you found the data plans complicated and that your data appeared to be consumed faster than expected. We understand how frustrating this can be, especially when you’re travelling and relying on your data connection. Data usage can vary depending on activities such as video streaming, automatic updates, background app activity, and cloud syncing, but we understand that this doesn’t make the experience any less frustrating. We’d really appreciate the opportunity to review your specific case and help clarify where the data was used. Please contact us at help@kolet.com with your account details, and our support team will be happy to look into it with you. ### 1/5 — Maybe better than nothing? *2026-08-20, version 1.103.3* Either it’s practically useless or it is so by design here in Mauritius. Sure you have bars and GB of data which will never be used or used so slowly that you get on to a WiFi whenever possible for most basic tasks. Really it’s more than a waste, it’s frustrating and you’d be better off cackling in to the wind. ### 1/5 — eSIM doesn’t work *2026-08-19, version 1.103.3* I tried to use kolet eSIM 3 times in Brazil. First time was working great. Two months ago in Brazil didn’t work and now I am again in Brazil and don’t work again. I am disappointed ### 1/5 — Useless in Republic of Guinea *2026-05-05, version 1.93.9* Fortunately i only purchased the cheapest option. I didn’t connect in Guinea. ### 1/5 — Slammed with spam calls now *2026-04-02, version 1.92.0* (Updated) Pretty much helpless in England and doing it the 1990s way with Lonely-Planet like approach because this app chose, a week in, to stop functioning. All they will do is purge out 101 boilerplate “Maybe you are…” or “Are all your ….” Giving up and turning to competition’s app. ### 1/5 — Doesn’t work *2026-03-04, version 1.87.0* Did not work. Not enough options of troubleshooting or help in the app ### 1/5 — Purchase by gig sounds expensive *2026-02-18, version 1.87.0* Last time I traveled abroad I purchased a local (unlimited service) with a purchased SIM card reinstall for for $60 US for 30 days. If you like to stream line movies watch YouTube and facebook it’ll be too expensive with this provider kolet No deal ### 1/5 — invalid code *2026-01-20, version 1.85.0* I cannot login even though typed a correct code ## Most praised reviews (10 highest-rated) ### 5/5 — First time user for gaining data in another country *2026-09-06* I’ve never attempted to have data roaming before, but technology for tickets and maps required it. It was easy to set up and prepare for. As well as convenient for topping up more data. The instructions they provide are easy to understand and when it was time to turn on I had no issues. It’s been working great for me this far. **Developer response:** I’m glad the setup was a breeze for you and the instructions were clear. It’s great that topping up more data felt convenient and you had no trouble turning it on. Enjoy smooth roaming on your next trip! 🌅🚁 ### 5/5 — Best experience of e-sim *2026-09-06, version 1.103.5* First time using an e-sim ~ very quickly kicked in & super easy. Highly recommend for travelling. ### 5/5 — Issue with data usage *2026-09-04, version 1.103.5* I had an issue with using data after eSIM installation. When I contacted customer service for help, it was resolved in no time. Excellent service. ### 5/5 — Easy to use *2026-09-03, version 1.103.5* I set it up once then I just buy the package I want for the country I’m visiting. When I come back, I deactivate it. Then get another package for another country I’m visiting … activate it (literally just a swipe). Super app. ### 5/5 — Fácil de usar e justo com o cliente *2026-08-31* Foi muito simples instalar o chip virtual e começar a usar! Para minha surpresa outro ponto importante foi poder reverter o saldo não utilizado em pontos, assim quando voltar a viajar posso usar novamente! **Developer response:** Ficamos felizes que a instalação do chip virtual tenha sido tão simples para você! É ótimo saber que a conversão do saldo não utilizado em pontos já está ajudando nas próximas viagens. 🚀🛫 Sempre que precisar, abra o app Kolet, selecione o plano e toque nos três pontinhos para transformar os gigas restantes em créditos. ### 5/5 — Easy and reliable *2026-08-29, version 1.103.4* Has been good and reliable travelling in Turkey ### 5/5 — Amazing customer service *2026-08-28* I’ve not used the actual eSIM abroad yet but I had mistakenly renamed the wrong sim in my phone settings and switched off my normal data and my phone stopped working. They guided me through the steps to resolve the issues. Through WhatsApp immediately, no waiting, instant responses. Amazing customer service. **Developer response:** I’m sorry the SIM rename caused your phone to lose data, but happy we could sort it out fast. Guiding you step‑by‑step over WhatsApp and getting an instant reply is what we aim for. If anything similar pops up again, just ping us and we’ll be right there 📶✈️. ### 5/5 — Super simple *2026-08-27* Really easy to set up and had no issues with connecting whilst away. Will definitely use again and the app is very user friendly and shows remaining data. **Developer response:** Thanks for sharing your experience! 📱 Setting up was a breeze for you, and it’s great the connection stayed solid while traveling. We’re happy the app’s data‑tracker is useful and hope you’ll choose us again on your next trip ✈️. ### 5/5 — Beat travel sim *2026-08-27, version 1.103.3* Fantastic easy to use and saved loads of money will use again when travelling ### 5/5 — Great service *2026-08-26* eSIM works great and customer service is extremely helpful. **Developer response:** We're delighted the eSIM is performing well for you. It's great to hear our support team could help quickly. 🛰️🛩️. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*