# Koloni — user reviews > 107 indexed App Store user reviews of Koloni by Koloni, rated 2.80/5 from 401 ratings. - Source: https://appshunter.io/ios/app/koloni/id1265110043/reviews - App overview in markdown: https://appshunter.io/ios/app/koloni/id1265110043.md - Rating breakdown: 5★ 150 · 4★ 23 · 3★ 12 · 2★ 26 · 1★ 190 ## What do users think of Koloni? Overall sentiment: negative **Pros** - 🚀 Easy and convenient rental process - 👍 Affordable pricing - 🚲 Smooth and enjoyable riding experience - 💡 Innovative bike sharing concept **Cons** - 🐛 Frequent technical issues with locking/unlocking bikes - 🔒 Poor customer support and lack of resolution for billing problems - 🚲 Poorly maintained and unsafe bikes - 📍 Inaccurate bike availability information **Commonly reported bugs** - Bikes not unlocking or locking properly - App crashing or freezing during use - Incorrect billing and charging issues - Inability to end rental sessions **Most requested features** - Allow multiple bike rentals per account - Improve app stability and responsiveness - Provide better customer service channels - Expand bike station network and bike maintenance ## Newest reviews (18 of 107) ### 4/5 — Service is getting better and joyful *2026-05-31, version 15.0* I noticed a great improvement since my last review on the first time I tried it. Most of bicycles are available and well maintained! 05/31/26 Not all bikes well maintained and a lot of them booked unnecessarily I believe the tenants forgot to end the rent and there should be a way to end it automatically! ### 2/5 — Neat idea but walking is cheaper *2025-10-10, version 13.9* It’s a neat idea but 4$ an hour price tag deters me from trying the experience when I can walk for free. Wanted to see if my dog would run along side the bike but $8 is more than minimum wage for an hour here so I think the price is barely affordable. I’m aware that this might not have anything to do with the Koloni app, but I’m not sure what the process is as the middle man for the bike share app and the company renting out bikes. I live in Crawford county so the price is high when minimum wage is standard as 7.50 some places, and I don’t think the CATA has rented out enough to make the venture successful. In fact they probably lost money on the venture. I hardly ever see anyone using the bikes but someone did steal a bike once, which they recouped, and the parts had been stolen before. I don’t understand how they are expensive bikes as they say as they look spindly and rather fragile. At 192lb I’m rather tentative to even try them. I may try them once time but I can’t see me paying the price to rent for two hours. And if there is a hold fee, where it charges a temporary hold, absolutely not. And there’s no way of knowing if they would charge one until you try and get the surprise hold charge taking away your ability to buy lunch that afternoon. I’d just rather not risk it. ### 1/5 — Terrible *2025-09-28, version 13.9* Had issues with returning a bike and was charged a $20 penalty fee. Proved that I actually returned the bike so they could refund me. They said they refunded me but still no $20 returned yet. ### 1/5 — Poorly Functional App *2025-09-19, version 13.9* Good idea with the most horrid of executions, barely functional application. The developers who coded this should be ashamed of themselves for wasting brainpower on such a useless application. ### 1/5 — Took my money with no response *2025-08-28, version 13.9* Rented a bicycle on Binghampton campus, difficult to pedal, app would not let me finish the ride ### 1/5 — Paid over 58 USD *2025-08-07, version 13.9* For a 39 min ride. The app asked me to pay a 10 usd for not being at a hub (which I was) plus 48 USD because the app didn’t let me close the bike although physically it was. ### 1/5 — Bike rental in Bellevue Iowa *2025-07-24, version 13.9* Downloaded app, went through all the steps, created account, entered payment info. Scanned the QR code and nothing happens. It’s like the app doesn’t proceed to final step or doesn’t recognize the QR code. ### 1/5 — Extremely frustrating experience — would not recommend *2025-06-27, version 13.9* I’ve had constant issues with locking and unlocking the bikes using the KOLONI system. Almost every time, something goes wrong, and I’m asked to take and upload a photo with my issue report — which I do, but it doesn’t seem to help. Most recently, I tried to rent one bike, but the scanner somehow captured a second bike nearby. I couldn’t end the rental on either one properly. As a result, I was charged for two separate rentals — both showing as 46 hours long, even though I only rode a single bike for 1 hour. I was charged $96 for each rental, which is completely unreasonable. I emailed customer service right away and explained everything, asking for a refund. No one ever replied. No resolution, no support. This company’s system is unreliable and their customer service is non-existent. Use another bike rental service if you don’t want to risk surprise charges and complete silence when you ask for help ### 1/5 — Where are the bikes?? *2025-06-14, version 13.9* We’ve gone to three spots that the app says has bikes. None of the spots did. Do not say there are bikes to rent if there are no bikes there! ### 1/5 — No bikes *2025-06-14, version 13.9* App is showing bikes located all over Aurora, but all the stalls are empty. Horrible experience walking around aimlessly. Need to alert customers when there are actually no bikes available. ### 1/5 — Do better *2025-05-26, version 13.9* This only gets 1 star because of the reasonable rental price of $2/hour. Otherwise we were disappointed with the bikes (in Morristown NJ). I am a little under 5’6”, I put up the seat all the way, and it was still too short. Needless to say it was ridiculously short, really unusable, for my over 6 foot boyfriend. This means that the bikes would be too short for the majority of people, as I am average height for a woman. Additionally, one of the bikes needed repairs as it made a constant, very loud squeak. I love the idea of publicly accessible, cheap rentable bikes, but improvements need to be made. ### 1/5 — Willmar bikes *2025-05-07, version 13.9* This app is terrible; don't use it. I had to pay extra or the penalty of $10.00 to stop the rental timer because it kept charging me even after I returned the bike and locked it. ### 1/5 — Terrible *2024-10-05, version 13.7* Charged for hours and multiple fees when the app broke and the bike was correctly returned. Almost 0 support, no one to call. Broke ### 1/5 — Lot of issues *2024-10-04, version 13.7* I first tried one rental and it never unlock well the bike, then I was able to unlock two other then used for 48 minutes and then was no able to close the rental and still running after 9 hour despite I raised ticked as per the procedure indicate in the app, no answer from support neither a way to follow up or call for support ### 1/5 — Doesn’t work *2024-10-02, version 13.7* App is a price of garbage tells me to turn on Bluetooth when it is already on. ### 2/5 — Confusing and slow *2024-09-14, version 13.7* App took a while to figure out - had trouble unlocking and locking. Made you type in all info nothing defaulted from your phone. Annoying! ### 1/5 — Awful *2024-08-27, version 13.7* Absolutely terrible app. It charged me $20 for misplacing a bike even though I parked it EXACTLY where I was supposed to, and then customer service ignored me. ### 1/5 — Did not stop charging even after return was made! *2024-08-21, version 13.7* Did not respond to multiple attempts to reach via their own “contact us” option. Had to deny the charges via my credit card! How shameful. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-08-04, version 15.0* App keeps hanging once you scan it. No good. ### 1/5 — App doesn’t work *2026-08-03, version 15.0* After scanning bike won’t unlock ### 1/5 — Don’t trust this service *2026-08-02, version 15.0* I couldn’t lock the bike after I finished using it. The app refuses to stop counting the hours used. The only support is to talk to their AI who pretends to help. No support line either. ### 1/5 — App glitch *2026-07-26, version 15.0* Charge me $57 because they thought I wasn’t at hub even tho I was and had my location on and shared the photo ### 1/5 — Extremely difficult to return *2026-06-16, version 15.0* The bikes were relatively OK, but when it came time to return, returning them and locking them up, the app was glitchy it wasn’t allowing us to lock our bikes in and we were charged extra ### 1/5 — Nope *2026-05-17, version 15.0* Im my opinion an important aspect of bike rentals is being able to find a damn bike. I’ve been scouring a park for over an hour to find bikes for my family and we have not come across one. Phantom bike images with no physical bikes only. This is terrible! ### 1/5 — Terrible experience 2hrs wasted *2026-03-23, version 15.0* I wasn’t even able to rent a bike after spending an hour trying to connect.(took me an hour to get to the location) I can’t imagine trying to end the rental if I was able to actually rent the bike. ### 1/5 — TERRIBLE!!! *2025-12-28, version 15.0* It won’t let you see how much it cost before you commit. $25 for 30 minutes, that’s not even for an electric bike it’s pedal only. The seats won’t go up very hard on the knees! We got back three minutes early, but it would not end our time because the bike would not lock. RIPE OFF! ### 1/5 — Scam *2025-10-25, version 13.9* The bike was easy enough to rent, but when I was trying to end my ride after 34 minutes, it kept on telling me that I wasn’t at a hub and that I was going to have to pay $10 penalty fee. I was in fact at a hub. and I kept on following the prompts to end the ride. I tried to message through the app but that wasn’t going through either. The only way it would let me finish. My ride was if I agreed to pay the $10 penalty and when I paid the $10 penalty. Less than 1 star. ### 1/5 — Camera keeps breaking *2025-10-21, version 13.9* Firstly, this is not an issue with my settings. Let it be known that the camera feature constantly breaks, making it impossible to scan QR codes. Restarting my phone fixes this, but it costs 3 minutes every time. ## Most praised reviews (10 highest-rated) ### 5/5 — Route 66 rail trail *2025-10-14, version 13.9* We gave this a try and biked 40 miles today and it was super easy to use the app to unlock and re-lock the bike bikes were super efficient easy to ride. We had a great experience. ### 5/5 — Terrible support *2025-06-15, version 13.9* I was charged 15$ and was unable to get the lock to unlock. There is no contact for support other than email! ### 5/5 — Wonderful! Such a fun experience! *2024-07-05, version 9.5.5* Delightful ### 5/5 — Loved it!! *2024-01-14, version 9.4.5* This was so much easy and fun to use! I really enjoyed it! ### 5/5 — Really helpful in acton Bruce man trailhead *2023-10-28, version 9.4.4* The first use is a bit work to go through, you need to download app, input credit card info etc, but after that, it is so easy, everytime I don’t need to lift the heavy bike to the car, it is very smooth for the process of rental ### 5/5 — Love the app *2023-09-24, version 9.4.4* Convenient affordable and easy to use ### 5/5 — Fun! Nice bike, thanks! *2023-05-06, version 9.3.7* Nice bike, thanks! ### 5/5 — Loved the experience! *2022-10-10, version 9.2.9* My niece and I were going to the park. She took her bike but I didn’t have one. Found the bike rental! We had so much fun! ### 5/5 — Simple and effective *2022-09-28, version 9.2.9* Used this app to rent a bike in Bellevue, IA. It was easy and it worked. Glad someone made it. ### 5/5 — Great fun ! *2022-07-04, version 9.2.9* Convenient way to ride bikes. Loved it! We rode 15 miles in 2 hours. We are visiting our kids and this town has so much character and history. Will definitely do it again in our next visit. Seats are not supper comfortable but ride is very affordable. $5.50 for 2 people for 2 plus hours --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*