# Kommunicate Support Desk — Customer Support Agent App

> Mobile customer support and chat management for businesses. (iPhone/iPad app by INTENTIVE TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/kommunicate-support-desk/id1375967776 (this page in markdown: same URL + `.md`)
- Developer: [INTENTIVE TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/1620324079)
- Category: Business, Productivity
- Price: Free
- Rating: 3.30/5 from 3 App Store ratings · 5 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 32 MB
- Languages: American English
- Released: 2018-07-25
- Data updated: 2026-08-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/kommunicate-support-desk/id1375967776/reviews.md

## What is Kommunicate Support Desk?

Find all your Kommunicate customer conversations from your iPhone on the go using Kommunicate Chat, a customer support agent app. Get notified about customer messages, chat with customers and website visitors from anywhere, anytime.


Kommunicate is a modern human + chatbot hybrid software for real-time, proactive and personalized support for growing businesses. Being a one-stop solution for all your customer support problems, Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth.


With Kommunicate agent app, you can:


Manage customer conversation from anywhere:
Get notified about leads, customer messages, and internal team conversations. Ensure a faster response time by communicating with them on the go.


Manage group chats:
Access all your group conversations from your agent app. Collaborate with team and customers effectively from anywhere.


Search and initiate conversations:
Access previous conversations easily in the agent app. Start a new conversation easily with customers or chat internally with the team.


Quick Replies:
Use Quick Replies to instantly reply for common queries from your directory of canned responses.


Take over from bot:
Manually take over from bot on the click of a button in any conversation to trigger bot to human handoff.


User information section:
Now you can see all the user information available in the Kommunicate webapp in your iOS app as well.


Conversation sharing and universal links:
Share the conversations through apps of your choice. Also, open any conversation in your Kommunicate agent app using universal links.

## Key features

- Real-time customer message notifications
- Chat with customers and website visitors
- Manage group conversations
- Use quick replies for common queries
- Seamless bot to human handoff
- Access user information
- Share conversations

## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/kommunicate-support-desk/id1375967776/reviews.md

### 5/5 — Conversations on the go!

*2023-02-07, version 3.12.4*

I have a blog site. I integrated Kommunicate no-code chatbot without any knowledge of coding. It is super easy. This agent app allows me to answer any query while I am away from my computer. The UI is minimal which makes it more easy to use.

### 2/5 — Glitchy

*2022-08-01*

I am constantly having to delete and redownload this app for it to not be glitchy. It freezes all the time and prevents me from replying to customers in a reasonable time frame. I am shackled to my desktop because the mobile app is so unreliable. I have up to date software, good internet connection and my phone itself always has the most up to date software. Please fix this.

### 4/5 — Big Improvements

*2020-10-11*

Overall this version is much better than the original. I really like the effort they put into updating their app. The only thing that I don’t like is sometimes I go to respond to a chat and the app closes or crashes. I’m sure you guys will get it fixed.

**Developer response:** Hi Paul,

We apologize for the issue you experienced. We have fixed the crash issue, I request you to check at your end if everything works fine and let us know.

### 4/5 — Still missing many features

*2019-08-08*

We love the app and tools by kommunicate but the app still lacks simple things like re-assigning and closing conversations!

Still a great start and will be waiting for next update!

**Developer response:** Thanks for using the app. We've added reassignment and resolve conversation feature in the latest version.

### 5/5 — Very useful when I am not close to my laptop

*2019-04-03, version 2.1*

I get all the updates related to different conversations that I am part of. Plus very useful when I am not close to my mac and I want reply to some customer queries.

## Frequently asked questions about Kommunicate Support Desk

### What is Kommunicate Support Desk?

Kommunicate Support Desk is a mobile application designed for customer support agents to manage customer conversations and chat with clients directly from their iPhone. It offers features like real-time notifications, group chat management, and quick replies.

### How does Kommunicate Support Desk handle customer interactions?

The app allows agents to receive notifications for new messages, chat with customers and website visitors, and manage group conversations. It also facilitates a seamless transition from bot-initiated conversations to human agents.

### Can I use quick replies with Kommunicate Support Desk?

Yes, Kommunicate Support Desk includes a Quick Replies feature. This allows you to instantly respond to common customer queries using a directory of pre-written canned responses, improving response times.

### What devices does Kommunicate Support Desk support?

Kommunicate Support Desk is currently supported on iPhone and iPod devices. It is designed to provide customer support functionality on the go for iOS users.

### Is Kommunicate Support Desk free to use?

Yes, Kommunicate Support Desk is available for free. There are no upfront costs associated with downloading and using the core features of the application.

### How often is Kommunicate Support Desk updated?

The latest version of Kommunicate Support Desk is 3.13.9, which was last updated on May 19, 2025. Updates typically include new features, bug fixes, and performance improvements.

### What is the age rating for Kommunicate Support Desk?

Kommunicate Support Desk has an age rating of 12+. This indicates that the content is generally suitable for users aged 12 and older.

### Does Kommunicate Support Desk have ads?

Based on the provided information, Kommunicate Support Desk does not contain advertisements. The app is free to use without any ad interruptions.

## Version history (last 5 releases)

### 3.14.0 — 2026-08-08

Bug fixes and improvements, including an updated Kommunicate SDK for better stability and performance.

### 3.13.9 — 2025-05-19

* General performance improvements and bug fixes for a smoother experience
* Real-time online/offline status now updates correctly when the app is terminated
* Fixed a bug with loading conversation history
* Reduced loading time for the More screen in the conversation section

### 3.13.8 — 2025-01-09

- General Enhancements: Includes bug fixes and performance improvements for a smoother experience.

### 3.13.7 — 2024-12-24

- General Enhancements: Includes bug fixes and performance improvements for a smoother experience.

### 3.13.6 — 2024-11-14

- Conversation History: View your conversation history now added to the User Profile section.
- Improved Loading Time: Enjoy faster load times in the Conversation List section.
- Message Color Enhancement: New colors for message bubbles help separate Bot messages from User messages for better clarity.
- In-App Notifications Fix: Fixed an issue where in-app notifications were not displaying after logging in and out.
- General Enhancements: Includes various bug fixes and performance improvements for a smoother experience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*