# Komo by EastWest — user reviews > 60 indexed App Store user reviews of Komo by EastWest by EastWest Bank, rated 4.50/5 from 28 ratings. - Source: https://appshunter.io/ios/app/komo-by-eastwest/id1450590168/reviews - App overview in markdown: https://appshunter.io/ios/app/komo-by-eastwest/id1450590168.md - Rating breakdown: 5★ 24 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (16 of 60) ### 2/5 — Unnecessarily hassle *2025-11-17, version 1.0.48690* You guys are making things unnecessarily hassle. First, you are not accepting digital National ID, which should be acceptable according to our “great government”, so I had to get other ID for the verification. It was a success tho—until you guys locked my account down after some time for unknown reasons. Called in to your hotline and the representative misinformed me that EWRB branched operate from Mondays thru Saturdays. Guess what? I left home early for nothing ‘cause the branch near us says they operate from Tuesdays thru Saturdays. ISTG I’m closing my account once I got my funds back. ### 2/5 — Poor Experience with Online Banking App *2025-11-03, version 1.0.47710* I’m very disappointed with the performance of this online banking app. The app often fails to work properly — especially during fund transfers. The OTP (one-time password) doesn’t arrive on time, and even after multiple attempts, the transaction still fails. This makes it completely unreliable for cashless transactions. In today’s digital age, users expect smooth and secure banking experiences, but this app causes unnecessary delays and frustration. It urgently needs improvement in stability, speed, and OTP delivery for a better user experience. ### 3/5 — Unable to proceed after KYC resubmitting *2025-09-10, version 1.0.46034* I’m stuck at the “Sorry we can’t update your account” screen after resubmitting some KYC documents last Saturday. Nothing happens when I tap the “Continue” buttom, nor the close icon. CSR says account is active and just needs me to resubmit my ID but the app won’t let me proceed. ### 2/5 — Bank transfer *2025-09-07, version 1.0.46034* Good day. I’d like to raise a concern regarding your app. Almost every day, I encounter issues when transferring money. The app always says “transfer unsuccessful, try again later”, and there’s no explanation or reason given. This has been happening repeatedly, and it makes the app very unreliable. I hope you can look into this matter and provide a clear reason or solution. ### 2/5 — New update not compatible with small screen phones *2025-07-24, version 1.0.44398* New update not compatible with small screen phones. Can only click till forgot passcode. Number 0 is overlapping with version number and is not clickable. Delete button and biometrics also not clickable. You can’t login of you have 0 in passcode. ### 4/5 — Nice *2024-11-09, version 1.0.35715* Awesome ### 3/5 — Improved, but can still be better *2024-07-09, version 1.0.30701* July 9, 2024: Bring back the alphabetical scrollbar in Favorites I have been using this app since 2020 and they have made a lot of improvements. The app feels a little more stable now compared to before. FEATURE REQUEST: 1) scheduling of automatic fund transfers. 2) Show the full Notes section instead of truncating the text. Place the Notes field below all the other fields and make the popup scrollable. ### 4/5 — Love this app but sometimes it blocks my access *2024-05-29, version 1.0.28707* I don't know why this error happens. It just appears saying there's an irregularity and I have to call the hotline to access my account again because it's temporarily blocked. I called and they said they don't know why and have to reactivate my account so I have to wait for at least 2 banking days. It's a hassle especially when I need my money. Please fix this and hope this doesn't happen often. ### 4/5 — Not better *2024-01-17, version 1.0.24829* I give 4 star because the mobile apps KOMO still not fixed by UI but still better now. However, keep improving the how to be useful or what’s the purpose except savings. ### 4/5 — Error in Bank Certificate for Visa Application *2023-11-28, version 1.0.24829* I have raised this several times to no avail from your support team. Appreciate the convenience in generating your own bank certificate for visa application purposes however I have reported that the address line reflects twice in the letterhead. For example: British Embassy Manila 120 Upper McKinley Road, 120 Upper Mc Kinley Road Taguig, Taguig ????? It doesn’t look legit and professional so I will not end up using it anyway. What a hassle. No one from your team is even looking into this. Calling the hotline doesn’t help. They said email. Emailing doesn’t help. No one answers to own the concern 👎🏽 your interest rate offer is not as competitive as other digital banks now and the reason I stayed was due to this convenience. However if this thing is not even fixed, I don’t see the incentive to stay 👎🏽 ### 1/5 — Bad service *2023-09-30, version 1.0.22591* Lazy on aproval ### 1/5 — warning before you download *2023-06-24* WARNING WARNING : wag nyo na mgtangka gumawa ng account ... komo to grab pay.. nabawas pero di nagsend ... ticket number 54027, 53946 pambayad ng bills to mapuputulan n kmi... ps : wag nyo na itry sa bank na to walang kwenta customer support ang pera nyo mawawala prang bula... ill change my reviews kapag naayos ang case ko... tsk .. Banko Central Ng Pilipinas #BSP ### 4/5 — App CRASHES on Card Tab *2023-06-15, version 1.0.18474* Other tabs seem to work fine but right when you click the card tab the app will crash. Just shut down. Reseting the app and logging in again does nothing. The app continues to crash. ### 1/5 — App is OK. Customer service is PATHETIC *2023-04-02, version 1.0.17137* It’s a good thing we now have a lot of choices when it comes to fully digital banks. Too bad KOMO customer service agents don’t have a clue on how their app works. If you like to have to call your bank more than 10 times for a simple request, then this is your bank. Otherwise, look elsewhere. They have given me nothing but headaches. I’ll be closing my account ASAP. ### 4/5 — bugs on iphone se 2016 *2022-12-19, version 1.0.14809* i very much preferred the older iteration of the app when it had a cleaner interface and none of those gigantic banners above. the app was smoother then, unlike now where it glitches and sometimes randomly freezes when viewing the previous transactions. it had no problem running on iphone se 2016. i i now access the app using iphone 7. however, i am still giving it a 4/5 because all of my transactions via instapay and pesonet came through without any problem. announcements are also sent timely via the app. i was also able to withdraw from an atm during an overseas trip, whereas i was not able to use my landbank atm. the exchange rate was reasonable too. a feature i would like to see is a separate accounts for the debit card and savings, sort of like the ING Pay and ING Save so that if the card becomes compromised, the main savings account is still safe. i would have liked to transfer it to iphone se 2016 but for some reason, i keep getting a ‘change of device failed’ error message. also, if they could make the interface less cluttered, that would be nice. ### 1/5 — Goods ang UI pero may prob sa coding which affects personal data *2022-12-17* Stuck yung transaction details on what date you are in I’m talking about all transaction details it is very confusing need Mo pa mag generate ng statement just to track expenses hayys ## Most critical reviews (10 lowest-rated) ### 1/5 — HIGHLY NOT RECOMMENDED *2026-02-09, version 1.0.50897* This app is NOT USER-FRIENDLY at all. Customer support failed to resolve the issue and completely unhelpful. I raised the same issue with customer support multiple times, yet there was no progress and no real help. I eventually recovered my account number on my own, without any assistance from the customer support. After that, when I tried to reset my password, I encountered another issue—I still couldn’t log in because the app says my old device is still registered. What’s worse is that this exact problem was already reported several times and customer support even called me about it, but nothing was resolved. Overall, the experience has been extremely frustrating and time-consuming. EXTREMELY NOT RECOMMENDED. ### 1/5 — Re-KYC problem *2026-01-26, version 1.0.50897* You are required to re-KYC via app and inform you that review would take 48 hours (what da 2 days). And then when you check the app, it ask you again to re-KYC. Then when I called the customer service she told me that the 1st ine was rejected and I need to re-KYC again. Seriously!!!! No text or notification that the 1st review was rejected. I have to wait 2 days just to know that. So much hassle. The re-KYC is a hard stop for you to do any transactions. What if you have an emergency and you need a money, how can we get our money. ### 1/5 — Can’t re-KYC via app and customer support is useless *2025-10-28, version 1.0.47710* You really have to give it to EastWest for the most useless customer support and technical team. They will require you to re-KYC via app but you can’t click “Continue” to move to the next step. You can’t access your account if you don’t do re-KYC and customer support will just say they referred you to the appropriate department and then no one gets back to you unless you follow up daily. Don’t bank with Komo!!! ### 1/5 — Unable to Download/Access Komo App After Linking My Cards *2025-08-25, version 1.0.45104* I recently linked my cards to my Komo account, but now I can’t download or access the Komo app on my phone. I’ve already tried basic troubleshooting (checking storage, internet connection, and restarting my device), but the issue still persists. I have been doing this for the past year and still cant get it to work. I just want to be able to log in and use my Komo account normally and be able to actually use the online banking and transfer money in and out if ever. But it’s very unreliable, can’t even get the support to get it fixed, what a poor service from the company. ### 1/5 — FT issues and Passcode error *2025-04-03, version 1.0.40259* 1. Fund transfer always error and “cant transfer this time.” 2. forgot my passcode and have tried all the necessary way to retrieve it: “click forgot passcode”, typed in the OTP, typed in the last 4-digit of the card, typed in the account number, etc. and voilà! Error. Error. Error. A bit frustrated, and there… can’t open it. wrote an email to their support site hopefully to resolve it sooner. Had to go to the ATM to withdraw. ### 1/5 — Verrification *2024-10-11, version 1.0.34468* Your customer service help desk is not helping a customer at all i have a problem logging in to my account and it tales me for ever to get to a live representative when i send an email i get a response after the following business days this the first time that i have encounter trouble with the online banking!! Only your app is givin a hard time to their customer!! I hope that you can fix this cos kts really causing inconvinient in your customers part you ahould assist customer in a timely manner!! Reason why we are callin is we need help not to get a run a round and wast time like what your doin!!! ### 1/5 — Repetitive Questions for KYC *2024-09-23, version 1.0.32257* I already answered their questions, but for some reason they keep on asking the same questions and also questioning why I have 6 times transfer out and 0 transfer received. I literally received money every 15th and 30th so I don’t get why are these people harassing people through email about account restriction if we don’t comply. BECAUSE OF THIS I DON’T FEEL SAFE WITH KOMO ANYMORE. ### 1/5 — Worst bank *2024-07-01, version 1.0.30701* Worst Customer service - almost a month but nothing is happening. They kept asking for a TPIN sent to my mobile, but I always received it a day after. So the cycle goes on... up until now, no issues are resolved. Can't also do transfer, transaction history kept debiting and crediting double amounts from my account. Worst bank ever. If you do not want any hassle, please dont do business with them. Very slow and no course of action to solve your issues and concerns. ### 1/5 — Trust issues *2023-10-12, version 1.0.22591* I purchased something online then my money disappeared without any trace and and no purchased was being made I called and I received a message from their support they asked me memo or proof of cancellation and again there’s no purchased and cancellation happened being made when I check the store, But my money gone. I don’t recommend this digital banking anyway don’t give it a try I’m telling you…. ### 1/5 — Really Buggy App *2023-10-01, version 1.0.22591* I first downloaded the app on my phone, but I couldn't activate the virtual card nor did I have the options to purchase a physical card. So what I did is I transferred my account to my iPad because I thought the reason the app was so buggy on my phone is because I was on IOS 17 Beta at that time. However, now that IOS 17 has been officially released to the public and they have released a new version of this app. Now, every time I try to switch devices from my iPad to my phone, the login session expires the second it appears on screen, so I can't switch back to my phone. ## Most praised reviews (10 highest-rated) ### 5/5 — User Friendly Digital Banking Experience *2025-09-19, version 1.0.46034* I’ve been using this digital bank app for years now, and overall, it’s a solid choice for anyone looking for a simple, high-yield banking experience. ### 5/5 — KOMO UI *2024-03-13, version 1.0.27139* Been using komo for 4years now. Still prefer this over other digibanks. Super friendly user interface and minimal charges for transfers. Love that they are always notifying whenever maintenance and delays are looming. Quick to reflect transactions so less worries. Love komo. 💜 ### 5/5 — Online banking app *2024-01-17, version 1.0.24829* Very convenient to use😍😍To all online banking this was the easiest way to used ..I have so many experiences in any other banks delays transfer or the money is also lost..But this one one is so good ### 5/5 — The best Komo *2023-04-13* Komo is always reliable ### 5/5 — CANT CHANGE BIRTHDAY *2022-05-14, version 1.0.6006* While I was signing up, I could not change the birth date. The only months available were January to May, and if you choose another month aside from January to May, it would not get acknowledged. I tried reinstalling the app but nothing changed. Please fix it, thank you! ### 5/5 — Quality Banking App *2022-03-18, version 1.0.6005* I like the app of Komo. The design is probably one of the best. I would like to highlight their dashboar since I think they are the only bank app that has the function ### 5/5 — Excellent app and bank *2022-02-03, version 1.0.6001* I have nothing else to say. This app and the bank institution itself has an easy way of opening account and generating a bank statement is superb! This is what I was looking for in an online banking. To have a bank statementevery month. I do hope that if you guys will have a next update, please do have an option to generate a bank statement thru pdf and excel file. Thank you so much. Continue on growing and provide an excellent service to everyone. ### 5/5 — Good *2021-11-08, version 1.0.4484* I change my previous rating to 5 star, because i can now access easily. ### 5/5 — I love this Digital Bank! *2021-05-16, version 1.0.2912* Not only i can make a transfer from my EWB account w/ NO charge at all but i can also check the the interest it incurred daily! It is the best digital bank for those who are planning to save for their emergency fund! It also provides you with FREE ATM card! Thank You KOMO! ### 5/5 — The app always ask me to change my passcode *2021-04-28, version 1.0.2581* Everytime I open the KOMO application, I always get the Welcome message and when I select skip, it will ask me to Set a new passcode which I cannot set because I encounter an error. Tried reinstalling the application but is getting the same error. Been experiencing this issue for long. Already raised a ticket but no one updated me with the status of the resolution. Hope this get fixed. Will change the rating once resolved. UPDATE as of April 28, 2021 - The app is working now properly kn my device. Great job! Keep it up. I'm so happy ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*