# Koogeek Health — user reviews > 35 indexed App Store user reviews of Koogeek Health by SHENZHEN TOMTOP TECHNOLOGY CO., LTD., rated 1.74/5 from 47 ratings. - Source: https://appshunter.io/ios/app/koogeek-health/id1071208608/reviews - App overview in markdown: https://appshunter.io/ios/app/koogeek-health/id1071208608.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 1 · 2★ 7 · 1★ 32 ## Newest reviews (12 of 35) ### 1/5 — It’s a bum *2019-08-22, version 2.4.5* Good scales are being trashed by an incompetent software programmers. It works together just 1 out of 5 times. There’s no proper profiles feature, no any privacy options, and the “up to 16 users detection” thing is a lie! Sometimes it adds my wife’s measurements to my data, and we are not even close to be the same body type! Not going to buy any Koogeek products until you learn how to write a good software for it! ### 1/5 — Poor Customer Service *2019-05-28, version 2.4.5* After buying this product I had issues with it capturing weight and other indicators. Tried numerous times to reach customer service but they never responded. Recommend buying another product. ### 1/5 — Meh disappointing. *2019-01-30, version 2.4.5* App’s FAQ won’t even load. I have thermometer and while it takes temperature properly it won’t load that info onto app. I emailed the company asking if I’m not doing something right. No answer. Should’ve bought some other thermometer.... if you are on the fence about buying anything from this company I say don’t do it. ### 1/5 — Massager *2018-12-27, version 2.4.3* Worst setup ever. Can’t even find my device to add it. ### 1/5 — App keeps crashing 10/30/18 *2018-10-30, version 2.4.3* Upon opening the app on iPhone 8 Plus, the app crashes. ### 1/5 — Poor Bluetooth conection *2018-09-26, version 2.4.3* impossible to connect the scale with my iphone X. has been a disappointment because without the connection to the phone is a simple scale. **Developer response:** Thanks for your feedback, please provide us a video and send them to the email: support@koogeek.com to solve the problem. I'm sorry for your inconvenience, glad to serve you. ### 1/5 — connection error *2018-02-11, version 2.4.1* my new scales doesn’t connect to bluetooth or wifi at all. dunno is it the device or the app problem. really disappointed, will return it to seller. don’t buy this crappy stuff! ### 1/5 — Data does not write to Apple Health App *2018-01-26, version 2.4.0* While the app works as described, it is unintuitive and badly designed. It is super confusing to navigate, not well organized. It works, it’s somewhat pleasant to look at, but using it is bullocks. The app requested access to write to the Apple Health app although it never does. Been going back and forth with support and they have stated that it does not save data to the Apple Health app...then why in the heck does it ask for permission to write to it then. Please...PLEASE...PLEASE make this app write to the Apple Health app....it is the main reason I bought the scale, but it does not work....that way I could stop be confused by the nonsense of this app which requests that I look at an ad everyone I open it.....blah ...bleck ### 1/5 — App does not work *2017-11-07, version 2.3.2* App does not work in iPhone 7 Plus. ### 2/5 — App needs work *2017-08-09, version 2.3.1* Data export from my BP2 has date the readings were taken but not the time. That limits the usefulness for my doctor because he can't tell the time of day which is important when dealing with morning hypertension. ### 1/5 — Used to work *2017-05-31, version 2.2.0* There is no support and I can no longer log onto the app. ### 1/5 — New version of app stopped working with BP1 *2017-03-27, version 2.1.4* After the automatic update to the new version of the app, my existing BP1 will not connect. Before the update, it worked fine. I couldn't even use the built in issue reporting feature, since an error msg displayed every time I tried to send it. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t function *2023-03-23* I have and iPhone 12pro and this app won’t run at all. Just crashed every single time I open it. Thankfully I can use my product somewhat without it, but there are tons of features I can’t use now. ### 1/5 — A lot of software issues needs to be resolved *2021-10-12, version 2.4.8* Old comments of up to 5 years and the problems were never resolved… Regretting believing in this product… Automatic allocations of a persons weight to another person, and there is no way to change the user… just can delete to whichever person it randomly assigned the weight to… Always fails to connect to WiFi… The only ok thing about all the 3 products (Weighing scale, BP & temp monitor) is that they work as a non smart product… but thinking about the price spent for its smart connectivity features, makes it not worth it at all… A lot more needs to be added and worked on… Or will be filling for foreclosure soon… ### 1/5 — Please fix the crashing. *2020-10-26, version 2.4.8* Please fix the crashing... ### 1/5 — Did not connect with my smart massager. *2020-08-03, version 2.4.8* The app cannot connect with smart massager. ### 1/5 — Need fixing *2020-04-10, version 2.4.7* App crashes 2 seconds after launch. Can't use my massager. Pls fix! ### 1/5 — App crashes immediately *2020-03-06, version 2.4.6* App crashes immediately rendering device useless. ### 1/5 — Bluetooth connection *2020-02-09, version 2.4.6* The Bluetooth connection keeps being disabled. I’ve tried everything and it does not work and if it works it work only momentary and it loses connection again.. totally frustrating!! ### 1/5 — Htifoni *2020-01-07, version 2.4.6* There is a bug on the App, when I start the FG5 device along with App, the App icon shut off... Kindly fix the problem? ### 1/5 — Losing A Fan *2019-10-31, version 2.4.6* I was all in on the Koogeek tech until recently. Actually plan to swap all light bulbs, sockets and light switches to integrate my home. But lately the devices I’ve purchased (blood pressure, & weight scale) have been working properly. The fact the the app all of sudden crashes and won’t allow me to even log in is the last straw! I am very disappointed. ### 1/5 — Totally inaccurate measuring *2019-10-30, version 2.4.6* When all others thermometers show 37.5, this one maximum showed 34.5! ## Most praised reviews (10 highest-rated) ### 5/5 — 5🎖️ even after years of use! *2022-11-15, version 2.4.8* I have to give a quick shout out to Koogeek for the products that I bought so many years ago (which use this app) that are still my favorite, most accurate, and easy to use devices!!! I have purchased “upgrades” along the way thinking they would work better with more up to date technology, but if the new devices didn’t break, I had tons of problems with the app. My Koogeek thermometer, blood pressure monitor and body scale are ALL STILL WORKING PERFECTLY AND SYNCING PERFECTLY despite the many years of use! Thank you Koogeek for creating products and this companion app that are able to stand up to the test of time! ### 5/5 — Excellent. *2018-12-09, version 2.4.3* It works well for me and does exactly what I need. **Developer response:** Thank you for your support!! ### 5/5 — Blood Pressure Monitor *2017-03-08, version 2.1.3* My cardiologist insisted that I monitor my blood pressure. Rather than having to write it down every time I opted to purchase this product. So far I've had it for a day and has been working exactly as advertised. ### 5/5 — This app is very good in life *2016-08-12, version 1.0.5* It can help me to record the weight, record my exercise every day, the number of steps, weight loss, fitness, keep healthy, very beautiful ### 4/5 — Steady improvements in the app *2018-12-07, version 2.4.3* The app has been improving over the last 6 months since I got the scale. Adds data to HealthKit Support multiple users What still needs work: having the scale connect on the first reading. **Developer response:** Thanks for your feedback, we will continue to improve. Glad to serve you. ### 3/5 — Functional. But still needs improvements *2018-01-31, version 2.4.0* After receiving the Koogeek S1 scale, I tracked my weight for over a week. While the app provides the functions advertised, it could still use some work. One improvement I would suggest is allowing the user to scale the trendline. Instead of spacing each measurement out equally, I think it would be better to space them out by time. This will allow for a better representation of weight gain/loss. Also, the organization of the functions is a little confusing. It took me a few minutes to understand where everything was located. Including a tutorial for first time users would be a great idea. ### 2/5 — Good *2019-08-31, version 2.4.5* Like this wrist monitor. Took it to the Dr and it calibrated just fine compared to Dr.’s arm monitor. Just wish it had a better Bluetooth connection to my iPhone 8+. It takes a while for them to connect with either mine or my wife’s phone. Frustrating and probably raises my blood pressure getting these two to sync. Also wish I could find online instructions. The booklet is so small that a person with glasses finds it hard to read. ### 2/5 — Nice app and device *2018-11-18, version 2.4.3* The design of the Koogeek blood pressure monitor is quite nice. The app is also well designed. I keep having issues with signing in via Google sign in and not being able to. After allowing Koogeek access To my Google account and attempting to login, it takes you to the Google discovery homepage and will not log you in to your Googeek account in the app. **Developer response:** Thanks for your feedback, we will improve this part as soon as possible, glad to serve you. ### 2/5 — Sketchy privacy policy! *2018-07-09, version 2.4.2* I have two blood pressure upper arm devices and find them not to be very accurate! Difficult to connect them with my iPhone X on Bluetooth! ### 2/5 — Reconnect Bluetooth *2018-01-20, version 2.4.0* Every time I use it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*