# Korean Air My — Your own personal travel app

> Personalized travel management app for booking, flight tracking, and cabin exploration. (iPhone/iPad app by Korean Air Lines Co., Ltd.)

- Source: https://appshunter.io/ios/app/korean-air-my/id1512918989 (this page in markdown: same URL + `.md`)
- Developer: [Korean Air Lines Co., Ltd](https://appshunter.io/developer/369188139)
- Category: Travel
- Price: Free
- Rating: 4.60/5 from 1,807 App Store ratings · 137 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 394 MB
- Languages: Korean, German (Germany), Russian, Vietnamese, European Spanish, American English, Italian, Japanese, Chinese (Simplified, China), Chinese (Traditional, Taiwan) and 3 more
- Released: 2021-01-06
- Data updated: 2026-08-27
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/korean-air-my/id1512918989/reviews.md

## What is Korean Air My?

■ Features
- Booking, check-in, and ticketing
- Personalized travel info per itinerary
- View the cabin of your aircraft with the 360° VR experience
- Real-time flight info via the app's push notification
- View baggage load status
- Login by using PIN number or biometric authentication
- Confirm boarding pass and SKYPASS card offline

(iOS) We recommend that you upgrade to the latest version of Korean Air’s app for the newest features and fixes. Compatibility: Requires iOS 16, watchOS 5 or later.

## Key features

- Booking, check-in, and ticketing
- Personalized itinerary information
- 360° VR aircraft cabin view
- Real-time flight status notifications
- Baggage load status tracking
- Offline boarding pass and SKYPASS card access

## Chart rankings

- #205 in Top Free · Travel (US App Store)

## What do users think of Korean Air My?

Overall sentiment: negative

**Pros**

- 👍 Convenient and easy to use
- 🚀 Great usability and user-friendly interface
- 💡 Helpful for frequent flyers

**Cons**

- 🐛 Crashes and bugs
- 🔍 Difficulty checking in for code-share flights
- 🤔 Confusing display of reservations
- 💰 Overcharging for seat selection

**Commonly reported bugs**

- App crashes on opening
- Inability to check in for certain flights
- Boarding pass disappearing from app

**Most requested features**

- Tablet-optimized app
- Social media login integration
- Improved notification system for check-in, boarding times, etc.

## Recent user reviews (10 of 137)

All indexed reviews: https://appshunter.io/ios/app/korean-air-my/id1512918989/reviews.md

### 5/5 — 항공사 앱은 이렇게만 만드세요

*2026-08-15*

원하는 정보를 찾기도, 사용하기도 너무 편해요. 전세계 모든 항공사들이 본받아야 할 UX입니다. 들어가자마자 광고 팝업 띄우고, 예매를 했든 안했든 항공권 검색부터 띄우고, 내가 예매한 것도 이메일에서 PNR 찾아서 입력해야 확인할 수 있는 외항사 앱들 보다가 대한항공 오면 마음이 편안합니다. 특히 홈에서 바로 예약내역을 볼 수 있는 건 정말 칭찬합니다. 꾸준히 업데이트하고 편리하게 사용하도록 만들어주셔서 감사합니다.

**Developer response:** "전세계 모든 항공사들이 본받아야 할 UX"라는 최고의 극찬에, 저희 앱 기획자와 개발진 모두 모니터 앞에서 감동의 기립 박수를 쳤습니다! 👏 고객님께서 정확히 짚어주신 '홈 화면에서 바로 확인하는 예약 내역'과 '불필요한 팝업 최소화'는 저희가 앱을 개편하며 가장 심혈을 기울인 부분입니다. 이메일함을 뒤져 예약번호을 찾아 헤매야 했던 지난날의 피로감을 덜어드리고 싶었는데, 대한항공 앱에 오면 "마음이 편안하다"고 말씀해 주시니 저희의 목표를 200% 달성한 것 같아 매우 뿌듯합니다. 여행의 설렘이 시작되는 첫 관문인 만큼, 앞으로도 번잡함은 빼고 편리함만 꽉꽉 채워 넣는 '항공사 앱의 정석'이 되도록 꾸준히 갈고닦겠습니다. 언제나 대한항공을 이용해 주셔서 진심으로 감사드리며, 고객님의 다음 여정도 저희 앱과 함께 편안하고 기분 좋게 시작하시길 바라겠습니다. 늘 건강하시고 행복한 비행 되세요! ✈️💙

### 1/5 — App crashes every time I tried to open it

*2026-08-15*

This is super frustrating as my flight is coming up and I can’t even open the app. I’ve tried for days, and even redownloaded the app a couple times, still can’t open. Please fix this crash issue asap!

**Developer response:** We sincerely apologize for the frustration this crash is causing, especially right before your flight.
We have identified an issue where app access is restricted in certain regions (like the Americas) when a VPN is connected. Our team is actively working on a permanent fix, but unfortunately, it is not completely resolved yet. As a temporary workaround, please temporarily turn off your VPN connection whenever you need to use the app. We deeply apologize for the inconvenience and wish you a very safe flight.

### 4/5 — Overall good but…..

*2026-08-05, version 3.9.4*

The app looks fresh one thing to mention is boarding card looks very boring. I hope the design can match to its theme colour. The fluent colour between blue and pink will be fantastic.

### 1/5 — App is not working

*2026-07-24, version 3.9.3*

iPhone 14 pro. iOS 26.5.2. App is not working. Please fix it as soon as possible

### 5/5 — 찬사를 보내고 싶습니다

*2026-07-22*

대한항공만 이용하는 평범한 직장인입니다. 대한항공만이 가지고 있는 국적기 그 이상의 프리미엄을 ux로 풀어내는 능력에 찬사를 보내고 싶습니다.
언제나 모범사례로 꼽을 수 있는 UI와 UX, 그리고 그것을 꾸준히 유지하는 능력에 진심으로 찬사를 보냅니다.
감각과 사용성 모두를 충족하면서 오랜 시간 대한항공만의 톤앤매너를 유지하는 것의 뒤에는 정말 많은 노력이 있었음을 알기에 진심으로 박수를 보냅니다!!부디 지금처럼 멋있게 킵고잉해주세요!

**Developer response:** 고객님께서 남겨주신 소중하고 따뜻한 리뷰를 읽으며 저희 모두가 깊은 감동을 받았습니다. 대한항공만이 가진 고유의 프리미엄을 모바일 환경의 UI/UX로 온전히 녹여내고자 했던 저희의 진심을 알아봐 주셔서 정말 감사합니다. 심미적인 감각과 직관적인 사용성 사이에서 최적의 균형을 찾고자 꾸준히 고민해 온 시간들이 고객님의 따뜻한 칭찬 덕분에 더욱 의미 있어지는 것 같습니다. 고객님께서 보내주신 아낌없는 찬사와 박수는 저희가 더 나은 서비스를 만들어갈 수 있는 가장 큰 원동력이 됩니다. 남겨주신 다정한 응원의 말씀처럼, 앞으로도 현실에 안주하지 않고 언제나 모범이 될 수 있는 편리한 UI/UX를 선보이며 멋있게 '킵고잉' 하겠습니다! 앞으로도 대한항공 앱과 함께하시는 모든 여정이 더욱 편안하고 행복하시기를 진심으로 기원합니다. 늘 감사합니다. 💙

### 1/5 — Unable to pay for flights

*2026-07-20*

When using a credit card to pay for flights in the app it starts to authorize the payment and then just goes back to the previous screen. No error messages, just doesn’t work (in the USA).

**Developer response:** We sincerely apologize for the frustration and inconvenience you experienced while trying to pay for your flights. We truly understand how disappointing it must be to have the app return to the previous screen without any error message during the credit card authorization process. Unfortunately, we are unable to identify the exact technical cause or check our system logs based solely on the information left in this review. To help us investigate this issue promptly and improve your app experience, could you please send an email to our team at appmaster@koreanair.com with the following details? your Korean Air User ID (or SKYPASS number), the approximate date and time when you experienced this payment error. Once we receive your information, our technical team will thoroughly examine the system logs and assist you as quickly as possible. Thank you for your patience and for helping us make our app better.

### 1/5 — Keeps crashing

*2026-07-09, version 3.9.0*

Haven’t had luck making it work. It keeps crashing on me.

### 3/5 — App keeps crashing

*2026-07-05, version 3.8.3*

As of the last month or so, I am unable to access the app. I open it, it crashes immediately. I have tried everything- nothing works, so I deleted it again today. My iPhone 13 software is up to date, not sure what the problem is but it needs to get fixed. Your customers can’t access the damn thing.

### 1/5 — Enraging

*2026-06-27, version 3.8.2*

Keeps making me change my password every time I try to log in, then won’t accept the new one. Cost me 20 minutes at Incheon airport that I didn’t have. Deleted out of absolute frustration

### 1/5 — Mr. Lee

*2026-06-22, version 3.8.1*

Can’t even open it, tried deleting and reinstalling that didn’t help. What good is it if you can’t even open it.

## Frequently asked questions about Korean Air My

### What can I do with this travel app?

This app allows you to book flights, check in for your journeys, and manage your ticketing. You can also receive personalized travel information for each itinerary, view aircraft cabins in 360° VR, and get real-time flight updates through push notifications.

### How does the app help with flights and baggage?

You can track your flight's status in real-time with push notifications and view the current load status of your baggage. This provides peace of mind and helps you stay informed throughout your travel.

### Is this app free to use?

The app is free to download and use. However, it does display advertisements, which is how the service is supported.

### What are the compatibility requirements for this app?

For iOS users, it is recommended to upgrade to the latest version for the newest features and fixes. The app requires iOS 16, watchOS 5, or later versions to function correctly.

### Can I access my boarding pass offline?

Yes, you can confirm your boarding pass and SKYPASS card offline within the app. This feature is convenient for situations where you may not have an internet connection.

## Version history (last 5 releases)

### 3.9.6 — 2026-08-18

- Minor bug fixes and functional enhancement.

### 3.9.5 — 2026-08-05

- Minor bug fixes and functional enhancement.

### 3.9.4 — 2026-07-24

- Minor bug fixes and functional enhancement.

### 3.9.3 — 2026-07-23

- Minor bug fixes and functional enhancement.

### 3.9.2 — 2026-07-22

- Minor bug fixes and functional enhancement.

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## More apps by Korean Air Lines Co., Ltd

- [KE Cargo](https://appshunter.io/ios/app/ke-cargo/id1481203455)

All apps by Korean Air Lines Co., Ltd: https://appshunter.io/developer/369188139

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*