# KOSMOS Helper App — user reviews > 182 indexed App Store user reviews of KOSMOS Helper App by Franckh-Kosmos Verlags-GmbH & Co. KG, rated 4.30/5 from 644 ratings. - Source: https://appshunter.io/ios/app/kosmos-helper-app/id1054451766/reviews - App overview in markdown: https://appshunter.io/ios/app/kosmos-helper-app/id1054451766.md - Rating breakdown: 5★ 458 · 4★ 87 · 3★ 13 · 2★ 15 · 1★ 71 ## What do users think of KOSMOS Helper App? Overall sentiment: positive **Pros** - 🚀 Great companion app - 👍 Helpful tutorials and instructions - 🎶 Atmospheric soundtrack and timer - 💡 Bilingual support **Cons** - 🐛 Bugs with content download and app functionality - 🔍 Missing features like game progress tracking - ⏱️ Slow download speeds - 🔇 Audio issues **Commonly reported bugs** - Inability to download or access game content - Blank screens and non-functioning features - Compatibility issues with older devices **Most requested features** - Save game progress and scores - More interactive features - Ability to read game booklet in-app ## Newest reviews (14 of 182) ### 4/5 — Missing game *2026-04-12, version 3.5.17* I love this app for the Exit games. However the newest exit game, Circus Mystery, isn’t on the app. I don’t want to play until it’s on the app! When will it be on the app? Please add it!!! ### 4/5 — Great way to spend a couple of hours *2025-02-23* We have started to play the Exit escape rooms and we have enjoyed the ones we have done so far. What you get for the money is good, the only thing I wish is that the app was a little more interactive. Even if the soundtrack changed for each room, that would be great improvement. **Developer response:** Thanks so much for your kind words—great to hear you're enjoying the EXIT games and app experience! We appreciate your suggestion about more interactive elements and changing soundtracks. We've added it to our wishlist for future improvements. Have fun playing! ### 4/5 — Please include the book for each game in the app. *2025-02-06, version 3.5.10* This app and game are fantastic! My only suggestion is to add a digital copy of each game book to the downloadable content. This way, when I mirror the screen to a TV, everyone playing can access the book without having to pass it around constantly. ### 4/5 — Adds to the fun *2025-01-01* This app is a fun little addition to the already fun and well designed games. My wife and I enjoy listening to the narration and the atmospheric score that goes with the timer is cool, even if we usually end up muting it out of deference to ADHD. I really wish the app remembered which games we had played. Nothing worse than seeing an EXIT game and being unable to remember whether you had played it before. More than once we’ve sat down to play a new EXIT game I found only to realize we had played it six years ago. ### 5/5 — Very helpful *2024-11-17, version 3.5.9* I tried ### 5/5 — Great *2024-11-02, version 3.5.8* I’m not usually a fan of helper apps for physical games, but this was nice and simple for the game we got, and I LOVED that there was no mandatory account creation. ### 5/5 — Top :) *2024-10-26, version 3.5.8* Perfekt mit dem Handy aber hatten ein Spiel wo „Einsteiger“ stand. Haben mehrere Stunden gebraucht und war für uns viel zu schwer. Schade das war die erste Box… sind die anderen auch so brutal schwer? Trotzdem 5 Sterne! Manches zu schwer manches zu leicht in einem Spiel, war komisch irgendwie. :/ Spiel: Zauberkünste ### 4/5 — Good but could be better *2024-08-19* I really enjoy the EXIT games and the timer and music really adds an extra element to the game. The only thing I can think of that would make it even better is if we could store our scores and use it as a way of tracking which ones we have played and when. ### 3/5 — Für Lesefaule ohne eigene Stoppuhr :-D *2024-06-23, version 3.5.5* Der bequeme Weg sich das jeweilige Spiel und dessen Story erklären zu lassen. De Timer rundet das Ganze noch mit der Hintergrundmusik ab, um Atmosphäre zu schaffen. Was ich allerdings sehr, sehr bedauerlich finde ist, dass es keine Möglichkeit gibt, bereits gespielte Spiele zu markieren. Wir haben schon einige(!!) durch und haben mittlerweile Probleme herauszufinden, welches wir schon hatten. Zumal wäre es toll, wenn beim ersten Öffnen der App nicht sämtlicher Content (Spiele-Katalog?) automatisch heruntergeladen werden muss, sondern das jeweilige Spiel selbst wählen kann und dann erst geladen wird. Aktuell muss man nach dem ersten Laden danach das jeweilige nochmal runterladen. ### 4/5 — Good app *2024-06-16, version 3.5.5* I think the app is convenient but if there could eventually be an option to track the games you played along with the score. ### 5/5 — The House of Riddles *2024-04-26, version 3.5.4* Really good app - just as good as the booklet but probably look at both still (listen to app helper to start then refer to book). Game was great value, well thought out & enjoyable. Great for something different to do for an hour or so. Recommend it and that was just the 2 star game! ### 5/5 — Great app! I love it! *2024-04-01* I used this while playing the Mysterious Museum and it worked great! I love the background music as well as how it grades how many stars you get! The instructions were clear and well written. I will definitely be using this again! ### 5/5 — Great *2024-03-23, version 3.5.4* Works well ### 5/5 — Loved it! *2024-03-09* This was a great way to spend some of Saturday afternoon. I wish the game had levels as we did an expert to begin with 😅 ## Most critical reviews (10 lowest-rated) ### 1/5 — Shadows Over Middle-earth *2025-02-13* Timer doesn’t work. We were excited for the experience.. too bad it didn’t work, even after deleting and re-installing the game, deleting the content and re-downloading it. Tried on 2 different devices. **Developer response:** Dear dresj, Thank you for your feedback, and we’re really sorry for the inconvenience! The issue with the timer has now been fixed. Please make sure the app is updated to the latest version—after that, everything should work as expected. ### 1/5 — The forbidden castle *2025-02-10, version 3.5.11* Download the app for the forbidden castle that my son received for his birthday. The tutorial worked but we couldn’t get the timer to work no matter what device we used. ### 1/5 — Help with the sound *2024-03-18, version 3.5.4* Great games, but the helper app had fatal problems with the audio. About 3/4 of the sessions had no audio. ### 1/5 — Cannot remove from iPhone *2024-01-14, version 3.5.2* This app cannot be removed from an iPhone. ### 1/5 — So terrible *2024-01-01, version 3.5.2* After trying to understand the complex paper rule book to this “fun game”, we tried to download the 100MB app just to learn how to play. Then had to download another 32MB file just for our specific game. That didn’t play. So turned off all other apps to try to get it to work. Still didn’t work. So tried rebooting my phone, again it didn’t work. The best fun of this game was throwing it in the TRASH! That was super fun. ### 1/5 — Doesn’t handle AirPlay properly. Useless. *2023-12-26, version 3.5.2* The point of this app is to act as a soundtrack to EXIT games. To do that, you need to be able to send its audio to your Apple TV. This does not work, so there’s no reason for the app to be published yet. ### 1/5 — Nice idea but downloads are painfully slow *2023-05-06* Takes 30min to download 40MB and doesn’t download in background so rather painful ### 1/5 — HORRIBLE INSTRUCTIONS *2022-12-07, version 3.4.8* I am new to this company. I’ve never solved a game like this. Nowhere in the instruction booklet, or in the tutorial, are there directions about how to begin the game. They tell you to start but not how to start. A complete waste of money. ### 1/5 — Monochrome Inc doesn’t download *2022-11-17, version 3.4.7* I tried to download Monochrome Inc and it just freezes. Can’t use it for game which is frustrating. ### 1/5 — Data mining *2022-04-12, version 3.4.4* Didn’t make it past the multi page data collection agreement. Intsa deleted. ## Most praised reviews (10 highest-rated) ### 5/5 — Love, love, love! *2025-11-30* We love all their Exit games and the app is a great support with a reading of the introduction and a timer with a soundtrack to put a bit of « ambiance ». ### 5/5 — Gute Ergänzung *2025-11-16, version 3.5.14* Bei uns tut die App bislang immer was sie soll manchmal wären mehr Hintergrund Musik bei einigen Spielen gut aber dafür tust auch was aus anderen Quellen ### 5/5 — Bewertung der Spieleapp *2025-10-26* Es ist schön übersichtlich gestaltet und man kann die App für eine große Spieleauswahl nutzen. Zudem ist die App sehr nutzerfreundlich, weil sie kostenlos ist. Für Familien, die manchmal überlegen müssen, wie sie die Kinder glücklich machen können bietet sich eine kostenlose App sehr gut an. **Developer response:** Liebe/r xzb0126, vielen Dank für dein tolles Feedback! Es freut uns sehr, dass euch die App gefällt und wünschen weiterhin viel Spaß beim Spielen! 😊 ### 5/5 — Amazing Companion App!!! *2025-09-25* I’ve done so many Exit games, and I always use the app to read out the introduction as well as help keep time for our team. We also love the ambience sounds and music it provides! My only complaint (which isn’t even with the app) is that we wish there was a way to tell us which Exit games to do in what order, since many of the continue off previous ones; We just bought them randomly and are only now seeing cool connections back to other stories from the other games! Thank you Kosmos for the INCREDIBLE puzzles you guys put in every single box! It’s given us hours and hours of fun! **Developer response:** Thank you so much for your kind words—we’re happy the app adds to your EXIT game experience! 😊 We appreciate your feedback and will keep it in mind. Wishing you many more exciting puzzle nights! ### 5/5 — Another fantastic game! *2025-08-22, version 3.5.13* We’ve played several EXIT games as a family and enjoy each one. Our goal is camaraderie to the end. Clues help us move along the game and finish on friendly terms! ### 5/5 — Exit *2025-08-04* I love playing exit it is always a lot of fun to play exit I found the background for suken treasure backround a little stressful though ### 5/5 — Bilingual *2025-06-17* The Kosmos app is easy to use and functional. Having the app in addition to the game is a nice touch. I appreciate how the games can be switched between English and German. We often use two devices next to each other which makes it fun and still instructional for the kids, practicing their language skills. **Developer response:** Dear sbrunner, Thank you so much for your kind feedback! It’s always exciting for us to gain insight into how the app is being used—especially when it supports both fun and learning for kids. We truly appreciate you sharing your experience and hope you continue to enjoy the app! ### 5/5 — Exit Kids, riddles in Monsterville 💛 *2025-03-16* I bought this game and did the qr and we had a ball! Some cards we learned without the help of our talking monsters via the Kosmos app. We played one round of 6 cards and jumped to a new activity. My 5 year old felt very accomplished! And it was fun to do together! ### 5/5 — Nach Bugfix jetzt mit Timer und Stimmung *2025-02-14* Mit dem neusten Update funktionieren jetzt auch Timer und Soundtrack der Exit Games wieder. Damit bekommt die App die vollen 5 Sterne, gute Ergänzung zu den Brettspielen und danke für den schnellen Fix. (PS: der Timer Bug existiert auch in einem anderen mobilen Betriebssystem, was man hier nicht namentlich nennen darf da Reviews sonst seitens Apple gelöscht werden, vielleicht könnt ihr es da auch fixen) **Developer response:** Liebe/r Heekelschwayn, Vielen Dank für deine tolle Rückmeldung – es freut uns sehr, dass Timer und Soundtrack jetzt wie gewünscht funktionieren und du mit der App zufrieden bist! Auch danke für den Hinweis zum Bug auf dem anderen Betriebssystem. Wir haben uns darum gekümmert. Viel Spaß beim Spielen! ### 5/5 — Arowlyn *2024-12-30* Nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*