# Kotak Neo Stock Market Trading — user reviews > 48 indexed App Store user reviews of Kotak Neo Stock Market Trading by Kotak Securities Limited, rated 4.70/5 from 688 ratings. - Source: https://appshunter.io/ios/app/kotak-neo-stock-market-trading/id1553056779/reviews - App overview in markdown: https://appshunter.io/ios/app/kotak-neo-stock-market-trading/id1553056779.md - Rating breakdown: 5★ 600 · 4★ 46 · 3★ 8 · 2★ 9 · 1★ 25 ## What do users think of Kotak Neo Stock Market Trading? Overall sentiment: negative **Pros** - 👍 User-friendly interface design - 🚀 Quick fund additions and transactions - 📈 Good for demat and equity trading - 📊 Margin requirements and trade analysis features - ✅ Improved stability over time **Cons** - 🐛 Frequent app crashes and glitches - ⏱️ Very slow performance - 🚫 No support for iPad proper layout - 🔐 Login issues and OTP problems - ❌ NRI login functionality broken - 📵 Mobile number-only login requirement - 💔 Poor customer support and account manager interaction - 💸 Higher charges compared to competitors - 📉 Inaccurate portfolio tracker data - 🔄 Frequent forced reinstallations needed **Commonly reported bugs** - Login screen freezes and app not responding - OTP prompt disappears before OTP arrives - NRI login requests Indian mobile number without country code option - Orders rejected frequently during execution - Charts fail to load - Trade punching fails intermittently - Default order quantity set to one instead of zero - App becomes unresponsive during trading - Basket feature not working properly - Portfolio data showing incorrect information **Most requested features** - iPad-optimized full-screen layout - macOS application version - Alternative login methods beyond mobile number - GTC (Good-Till-Cancelled) orders - Price alerts functionality - Same-day fund transfer back to accounts - Improved OTP delivery system ## Newest reviews (15 of 48) ### 4/5 — One of the Best *2026-05-28* The app seems great overall, however it slows down and start lagging after using it for few seconds. You should definitely look into it. Also it seems like we can’t place Target And Stop loss together on Normal order, Because GTT order doesn’t seems to get triggered for me several times. It would be meaningless if they don’t get triggered right. So it would be really great if we could place target and stoploss on normal order as well. Please look into this suggestion. Thank you. ### 2/5 — Account login issue - Support team is unable to resolve *2026-01-08* I closed the account few months ago and now when I try to re login with the same number it says you already have an account, please try login. Again it comes back to the same login page and i try to login with my mobile number it again says you already have an account. It is a loop. I understand I had an account with the same number but it was closed. What do I have to do to reactivate or relogin with the same number? As per support team, login using an alternative number or going to Kotak bank are the only options. Why is there no option to reactivate a closed account? Since I am not getting a proper resolution from support team, I am writing this review so someone else will look into it, hopefully. ### 3/5 — Worst app worst customer care *2025-12-28* Whenever there is a corporate action they do not know how to adjust options strike rates for that particular stock. I am running pillar to post since last 6 months but they are not able to provide any relief. I have already lost lacs of rupees because of this fault. Request everyone to go for some other broker. Kotak Securities is the worst. PS : They do not have OCO order facility. Therefore you have to put sale order and SL order separately. And you know what? They charge margin for SL order since a sale order is already there. If any of the order executed you have to cancel the other one manually. Otherwise it may also get executed. ### 2/5 — Not for iPad *2025-12-02* Strange that this not made compatible for ipad. What you get on iPad is mobile phone layout not a proper full screen iPad layout. ### 2/5 — Not at Par with its Piers *2025-11-12* The App has a good Interface and is user friendly. However , the App is very Buggy , it crashes several times , if you are into Commodities or Intraday the App is not meant for You, as many a times the Buy/Sell Orders you want to place to square off a particular position never goes through and in a short while the app displays a pop up showing , Some customers may experience trouble placing orders , please check your order book. This is senseless they are running a Trading App and do not realise the importance of Buy/Sell within seconds can change many things The developers need to fix this app or this app will eventually be the major reason Kotak Securities will be the last choice for Traders and Investors. ### 4/5 — Kotak Neo *2025-05-11* Best app for demate , adding fund quick , buy sell equity ### 2/5 — Don’t expect them to solve your app issues *2025-04-24* The app experience and design is very good. The two stars are for that. But whenever I have had any technical issues there was zero resolution. The customer support team would call, apologise and ask for another day. This keeps happening till I find an issue on my own from Reddit. I had to explain my problem to every CS person who called; basically my discussions and next steps are not even captured. Their technical team is pretty incompetent; most of them don’t even understand the features of their app. They should hire a better team to fix their in-app issues. ### 4/5 — Problem in submitting the order *2025-02-23, version 2.2.33* Whenever you try to submit a fresh order, it is taking up default quantity as one while it should be zero only so that whatever quantity we are entering, it takes the exact value ### 4/5 — Need to upgrade it’s stock search options *2024-11-07* It’s cumbersome to search for each stocks manually, instead they should provide the list of stock from each category that we can sort on the basis of P/E, market cap, ROE etc. All the available mutual funds are regular type. No direct mutual funds are available. Regular mutual fund are expensive and it have more charges. Although i must admit that i love kotak Neo app. It’s seamless and adding of fund to account is very easy and fast. ### 2/5 — Kotak neo *2024-10-26* Its ok but ### 1/5 — Worst app *2024-10-07* Nobody will care Their portfolio folio tracker doesn’t makes sense. Wrong data updated all the time. ### 4/5 — Push notifications not received upon orders being traded *2024-09-10* Earlier (around a month or so until this issue had surfaced), I used to get push notifications whenever an order has been traded. This feature was so helpful in making me realise that an order has been traded, with out even looking at the order reports or smart phone. At times when I cannot unlock/use my smart phone straight away, this feature really impressed me with push notifications popping up on both watch and smart phone keeping me informed that orders placed have been traded. However, push notifications are no longer being functional for quite a while after recent few updates to the app. I did try various means to sort this issue which include cross checking that I have opted-in for notifications, reinstalling the app etc. I found from my findings (my personal experience) that push notifications are being received after I reinstall the NEO app on my smart phone, but then again it only functions well until a new version becomes available and wouldn't send push notifications after a new deployment. It would be really good if this bug can be fixed in the upcoming versions. As I have been got used to this feature, there were some instances in the recent times where I got misguided as I was in an assumption that order has not been traded as I didn't receive push notifications, but materially they have been traded around an hour before or so. I did only realise this after looking at trade reports/open positions. Hope this feedback is taken into consideration and dealt accordingly. ### 1/5 — Need major revamp *2024-08-08* While it’s a major improvement over Kotak Stock Trader but still many of the functions are not working on app. The one most important is SOR (Smart Order Routing) apart from this SLBM cannot be activated from NEO Platform. Further one more suggestion, the Purchase Price Update is too clumsy & complicated, why one has to select the year and also have to select the reason from available options? All the details are already there and available in holding. The Purchase Price Updation should be made available from Portfolio holdings level only. I have to raise multiple request for errors while updating Purchase Price. ### 1/5 — App is very slow… *2024-07-15* Kotak app is very slow ### 1/5 — Bad Experience *2024-06-21* I have updated the app and then not receiving OTP. It’s been 2 days I raised complaint but no response yet. This is a bad experience which is disappointing me. Moreover, there is no alternative to login. I feel if this is the case better to exit from Kotak Securities. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login issue *2026-05-12* Login problem app not responding stuck at login screen ### 1/5 — Worst app ever *2026-03-19* This is hands down one of the most unreliable trading platforms I’ve used. For the second time, I placed a stop-loss and my position got forcefully squared off without the price even touching my SL. That’s not “market volatility” — that’s broken execution. When real money is involved, this is unacceptable. I’ve also cleared brokerage and all visible charges multiple times, yet I log in a couple of days later and somehow my account shows a negative balance again. No breakdown, no explanation — just silent deductions. That’s not just poor UX, that’s a complete lack of transparency. Customer support? Useless. The moment I explained the issue, the guy said “I’ll try to help” and straight-up hung up. No callback, no ticket, nothing. That tells you everything you need to know about how seriously they take customers. At this point, it feels less like trading and more like gambling on whether the platform itself will screw you over. I’m closing my account. If you care about your money, think twice before trusting this platform. ### 1/5 — Neo login error *2026-02-22* I am facing an issue with the account login limit on my Neo device. Currently, my device had 8 accounts logged in, which I understand is the maximum login limit per device. However, when I remove 2 accounts (making the total active logins 6), I am still unable to add new accounts. The system continues to display a "Device login limit reached" error. Because of this issue, every time I want to add new accounts, I have to contact customer care, share screenshots, and request manual assistance to activate the accounts. This process is inconvenient and time-consuming. Ideally, after removing existing accounts, I should be able to add new accounts without needing support intervention each time. I request you to please: 1. Check and fix this device login limit issue. 2. Ensure that removed accounts free up login slots automatically. 3. Provide a permanent solution so that manual activation through customer care is not required repeatedly. Kindly look into this matter and resolve it at the earliest. ### 1/5 — No Acount manager interaction *2025-12-26, version 2.2.67* KOTAK only willing to deduct or take money but No human support provided ever ### 1/5 — Re: Mutual fund interface changed *2025-10-17* After the update, the new interface appears less informative and user-friendly compared to the previous version. Earlier, when I checked my mutual fund portfolio, I could view all my transactions line by line — along with details such as transaction date, investment amount, return for each transaction, and the XIRR. Currently, these detailed transaction-wise views seem to be missing or not easily accessible, which makes it difficult to track and analyze my investments effectively. I request you to please look into this and consider restoring or providing an option to view the earlier detailed transaction breakdown and XIRR calculation for each fund. **Developer response:** Dear Gourav, thanks for your feedback. We would like to let you know that with every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. For any support kindly share your details with us on email id service.securities@kotak.com. We'll be happy to assist you. ### 1/5 — NRI Login doesn’t work *2025-10-11* This app doesn’t works for NRI. When selecting NRI login, it ask for Indian Mobile no. ### 1/5 — Always need mobile number to login *2025-07-07* It needs mobile number to login always, why should we only have a login with mobile number, when people travel they should have an option to login alternate ### 1/5 — Not working for NRI customer *2025-03-21* NRI customer cannot create a account with this app. It’s asking for the phone number for OTP without country code. Once phone number entered, it’s taking +91 as country code by default, in which case we never get the OTP. We cannot create account here. Pathetic user experience. ### 1/5 — Not working for NRI *2025-01-24* Old KTC app has stopped working and the Kotak Neo app is not giving me an option to login being a NRI. ### 1/5 — Need this to fix or change *2024-11-10* This app is still phone screen based design. I’m using an iPad. I tried using Kotak neo in web browsers(safari and chrome). But even if I tried to open chart in new tab it’s not working properly. At least I could use the full potential of my larger screen with more information. I want to see chart while entering the trade but it is impossible to do it in app and even in browsers. Please make it iPad UI based app and give us an advantage to use multiple apps as the same time like split screen like that. This is much needed feature. I know you guys have instaoption but just imagine the size of an iPad screen and Kotak neo app size is iPhone screen. ## Most praised reviews (10 highest-rated) ### 5/5 — Very much reliable to use *2026-01-22* Very much reliable to use ### 5/5 — Definitely not a user friendly. *2024-11-29* Requesting to change the website design to the older one, it was easy accessible, easy to understand, bold and had no nonsense ads in between. This kotak neo app has made me stop doing the trade itself. Lost interest since it needs to spend so much time to search for everything actually we are searching for. Transaction statements etc, it is not a thing to be on settings platter. Worst ever developed app from kotak. I would like to give -1 star for this tragedy creation. ### 5/5 — Please consider my feedback *2024-11-12* Your service is good, new option greeks are helpful but the recent update has removed the buy/sell toggle from the reorder panel of closed orders. Earlier I used to check my closed order traded price, clicked on the closed order, clicked reorder, switched the toggle and set the Stoploss order from there, but now, we have to read the closed order price, then go to the portfolio to set Stoploss. Kindly consider this and bring back the buy sell toggle in reorder window ### 5/5 — Great app *2024-09-22* This app is seamless .. kotak neo provides everything let it be trading view charts .. screeners , stock basket … everything .. just a little suggestion is to add a small feature that when we are setting stoploss in intraday it always asks for selling price and sent to market price means we have to fill stoploss value two times .. sometimes market is that much volatile that we cant do scalping with this slow feature .. so please add a feature that we have to fill the stoploss value once only so that our ask price and selling price might be same .. it will not consume our very valuable 2-3 seconds .. goodluck kotak ### 5/5 — Satin *2024-06-26* Although it’s a good app but not available for Mac OS. Please make it available for Mac OS. Thanks ### 5/5 — Not convenient. *2024-05-04* Frequently we have to delete and reinstall. Every time we have to move through app Store . Gtc feature removed. Previous suggestions not paid any heed. Frequent updation. Funds transfer back to Accounts is not being done on the same day. Charges are at higher side as compared to other players in the market. ### 5/5 — Worst app *2024-04-30* Yesterday i bought some shares of 4 companies and today when i tried to sell them, i couldn’t sell them. The reason shown behind this was u sufficient quantity of shares available in portfolio. I tried to call relationship manager. RM is worst than the app. They never pick up the phone. After some time when shares of those companies had come down somehow i managed to book the loss. ### 5/5 — Watch List Filters *2024-02-02* Hi..The app is super. Works well. Only one suggestion i am putting below. I realized that everyday/every time i need to keep a filter of high to low % change in my watchlists. This feature should be permanent once a filter is put up to a watch list. At present I have to put filters everyday to my watchlists to see the % increase/decrease stock wise. This feature is there in Kotak Stock Trading App (Old App) but its missing in the Neo App. It will be great if the same is incorporated here. ### 5/5 — Ipad version *2023-06-18, version 1.8.5* Kindly provide ipad version of this app also. It would be great help to ipad users. ### 5/5 — Enhanced and improved with time *2023-03-22, version 1.7.0* Using it by past 6 months now , sometimes i got faced glitches and server issues 2-3 months ago , after that it running smoothly… And now its main highlight feature is margin requirements and analysis of trade which is running or u will make it from basket. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*