# KPN Prepaid — user reviews

> 11 indexed App Store user reviews of KPN Prepaid by KPN B.V., rated 4.40/5 from 105 ratings.

- Source: https://appshunter.io/ios/app/kpn-prepaid/id1247813403/reviews
- App overview in markdown: https://appshunter.io/ios/app/kpn-prepaid/id1247813403.md
- Rating breakdown: 5★ 77 · 4★ 16 · 3★ 2 · 2★ 2 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — Number verification does not work

*2024-07-07, version 2.3.15*

Useless, dont recieve the sms with verification code

### 1/5 — Total scam

*2024-02-15*

Confusing bundle packages, absurd rates, can’t opt for auto renewal. Was charged €20 on my first prepaid credit over 4 days of completely limited usage…no video watching etc…all internet usage was done over WiFi.

### 1/5 — Feels like a scam

*2023-12-21*

I topped up €20 in credit and it disappeared a few days later, no usage data, no top up history, all gone. The same happened when I bought a 500 Mb bundle. It was on my account the one day and the next day it was gone. No usage data and no record of the purchase. I’m furious! Their tracking of usage is profoundly incorrect.

### 1/5 — Error

*2023-08-17, version 2.3.8*

I cant pay because it shows error all the time. It is the most useless mobile app, which I’ve ever tried.

### 1/5 — Error

*2022-10-30, version 2.3.6*

service payment not working

### 1/5 — Problem with opwaarderen

*2022-03-29, version 2.3.5*

Why I can’t  
opwaarderen in KPN prepaid?

### 1/5 — Stopped working

*2021-11-03*

App just shows a logo screen with zero functionality

**Developer response:** We recommend that you update the app to version 2.3.5. In this version we have fixed this issue. Apologies for the inconvenience.

### 1/5 — Doesn’t work

*2018-03-12, version 1.0.4*

Doesn’t work at all. Completely useless

### 2/5 — Used to be great, but ruined by the updates

*2019-12-01*

A basic functionality of this app should be the ability to view your current balance, however that no longer is possible. Also, thanks for the effort of translating it to English. However looking at the quality if the English translations, it would’ve been more clear if the app would just be in Dutch.

### 2/5 — credit card

*2019-06-12*

weigert credit card met bundel maar niet met credit

## Most praised reviews (1 highest-rated)

### 5/5 — Doesn’t work app!

*2024-04-05, version 2.3.14*

When I want to buy bundle it says that “something went wrong” for a few days… I can’t buy bundle because app doesn’t work..

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*