# Kraken Pro: Advanced Trading — user reviews > 1,012 indexed App Store user reviews of Kraken Pro by Kraken, rated 4.70/5 from 25,651 ratings. - Source: https://appshunter.io/ios/app/kraken-pro-advanced-trading/id1473024338/reviews - App overview in markdown: https://appshunter.io/ios/app/kraken-pro-advanced-trading/id1473024338.md - Rating breakdown: 5★ 22,301 · 4★ 1,775 · 3★ 343 · 2★ 111 · 1★ 1,121 ## What do users think of Kraken Pro? Overall sentiment: positive **Pros** - 👍 User-friendly interface - 🚀 Fast and efficient - 🔒 Secure platform - 💡 Customizable trading options - 🤑 Competitive fees and staking rewards **Cons** - 🐛 Occasional app crashes and glitches - ⏱️ Slow response times during high-volume periods - 💳 Limited deposit/withdrawal options (wire transfers only) - 🤖 Lack of live customer support **Commonly reported bugs** - Account verification delays - Funds disappearing or getting stuck during transfers **Most requested features** - Add ACH/EFT deposit and withdrawal options - Improve mobile app performance and stability - Introduce advanced charting and analytics tools - Provide 24/7 live customer support ## Newest reviews (10 of 1,012) ### 1/5 — All these reviews seem fake if you want the truth scroll to the bottom *2026-07-30, version 5.65.0* Horrible do not use rob the poor is what they’re known for but you’ll see 10 the one you are probably only read this after they already took advantage of you with all the fake reviews at the top and the real warnings at the bottom seems like they even pay the Apple Store you probably won’t even see this, but I’m posting it on social media to expose this probably make a YouTube video on it soon ### 1/5 — Revert update *2026-07-29, version 5.65.0* If this doesn’t get fixed with the lag issue and super annoying now you can’t look at chart with indicators and buy and sell you have to click back and forth. I watch market order my orders times and chart and I have to click back forth all the time plus the removal on buy and sell *1 *5 * 10 +\- is lame. This is such a garbage layout now. If you can modify it I would like it but stick with what you have on 2 pages. Simple mode and advance mode I know about and it’s garbage. Will be leaving kraken if not fixed ### 4/5 — 产品策略跟币安和OKX差了10个gate *2026-07-29, version 5.65.0* 用户都是持有USDT和USDC，双币理财你搞什么USD，让用户增加用户成本来使用你的服务吗 ### 1/5 — New update sucks *2026-07-27, version 5.65.0* The update made my charts smaller and it takes more clicks to make a trade. Can’t edit a SL or TP orders. We should be able to hard press our orders and move them with ease right from the chart as well. The app only uses 1/3 of my screen as well on my iPad. Can’t see anything on my phone because everything is so compact into one tiny little screen. WORSE UPDATE EVER. THINKING ABOUT SWITCHING EXCHANGES BECAUSE OF THIS. ### 2/5 — Not great *2026-07-24, version 5.64.0* Frustratingly rarely shows portfolio so end up using website more often than app ### 3/5 — Mostly good *2026-07-21, version 5.64.0* Ok but regularly will not show portfolio value ### 1/5 — Misleading & Hidden Charges *2026-07-18, version 5.63.0* Beware of hidden or unexpected fees especially on margin. Spend the hours reading every fee, charge etc before you make a trade. ### 5/5 — Code swwtqz2k pour 250euros *2026-07-06* Recevez jusqu’à 250€ avec le code swwtqz2k de parrainage lors de votre inscription. L’application Kraken Pro pour acheter et vendre de la crypto est vraiment simple et facile d’utilisation avec un design épuré, moderne et beau. Frais bas comparé à ses concurrents. Facilité de conversions en stablecoin etc. Déclaration fiscale ultra simplifiée avec Koinly. La version Pro est plus complète et reste facile d’utilisation. Si vous utilisez mon code de parrainage pour votre inscription, lorsque vous effectuez un dépôt 200 EUR et que vous tradez 200 EUR sur Kraken, nous pouvons gagner tous les deux jusqu’à 250 EUR en BTC. Code : swwtqz2k **Developer response:** C'est le genre de review qui nous fait sourire ! 🙏 Design simple et épuré, frais réduits et déclaration fiscale simplifiée exactement ce que nous visons. Merci pour le retour détaillé et les 5 étoiles ! 🐙 ### 5/5 — 5/5 *2026-07-03* 5/5 easy, made tons of money, this is not financial advice. I started with 300$ and I’m leaving with 194,546$ **Developer response:** Thanks for the review :) ### 1/5 — Withdrawal hold *2026-07-02, version 5.57.2* After the first hold on withdrawal for the crypto purchase there should be no good reason to hold on withdrawal again after the first verification ## Most critical reviews (10 lowest-rated) ### 1/5 — Verification Doesn’t Help *2026-08-26, version 5.69.0* Don’t believe being verified gets you your money faster. Still have to wait seven days for a wallet transfer after deposit ### 1/5 — Very very bad app *2026-08-24, version 5.68.0* Total scam ### 1/5 — Cannot sign in *2026-08-22, version 5.68.0* Trying to sign in but keeps saying link expired even after just 1 minute ### 1/5 — Awful *2026-08-18, version 5.68.0* Never displays balance or profit and loss and never displays portfolio. You can trade on it but that’s it. Terrible app ### 1/5 — Total scam trust me *2026-08-18, version 5.68.0* You guys should absolutely not use this app at all , it’s a total scam , omg that was a big mistake I traded here . Take my advice and don’t use this app ### 1/5 — Terrible verification process and customer support *2026-08-12* Very disappointing experience with Kraken Pro. The identity verification process simply does not work for me. Every time I click “Verify your identity,” the page loads and then sends me straight back to the same screen with no error message and no explanation. Because verification is stuck, I also can’t properly use deposit features. I contacted customer support and have now been waiting for 4 days without getting the issue resolved. For a company as large and established as Kraken, I expected a much more reliable website/app and significantly better customer support. A basic verification process should not be stuck in an endless loop, and customers should not have to wait days just to get help with an account issue. Kraken really needs to improve both its verification system and its support response times. **Developer response:** Thank you for sharing your experience. That definitely isn't the verification experience we want you to have. We'd like to take a closer look at what's causing the verification loop. Please reach out to us through one of our official social media channels with your Public Account ID or support ticket number, and we'll be happy to further assist you 🐙 ### 1/5 — Watch for rollover fees *2026-08-10, version 5.66.0* Kraken pro doesn't show the rollover fees and occurred $3000 of fees on a trade open for two days. ### 1/5 — Security concerns *2026-08-05, version 5.65.0* Hard to speak to support. There’s no visible email, or phone number. All you get is a stupid useless bot. They kept restricting my accounts without giving me any information on how to speed up the verification process. They send this restriction notice from a no reply email so you can’t even reply to it and they just tell you to wait for a response. I had to wait like 2 weeks and still had no reply when I created my first account. I thought maybe it was better to start over so I created a second account and it was the same issues. I passed the verifications but then they put restrictions on my account for no reason and they won’t even tell you why. SO GLAD I DIDNT INVEST MY MONEY HERE, imagine them restricting withdrawals and not being able to receive support. You’ll be at the mercy of whenever they want to contact you, which in my case it never happened so I AM HAPPY TO USE ANOTHER PLATFORM. I also asked them to delete my personal data but their system won’t even allow it so if you keep my personal data, I’ll report you to the ICO. AVOID THIS PLATFORM. ### 1/5 — My Experience with Kraken – 12+ Days of Frozen Funds, No Transparency, and No Real Support *2026-08-04* I decided to try Kraken because of its reputation. I completed full KYC verification, deposited funds, and everything initially seemed fine. To make sure withdrawals worked, I first withdrew a small amount of cryptocurrency to my wallet. The transaction was successful, so naturally I assumed everything was working correctly. Later, I needed to withdraw a larger amount of the same cryptocurrency to the exact same wallet address because I needed the funds for margin trading on another exchange. This time, however, the withdrawal was suddenly placed “On Hold.” I received an email saying that the withdrawal required manual review and that it could take up to 5 days. I waited. * 1 hour. * Several hours. * 1 day. * 5 days. * 10 days. * 12 days. Nothing happened. The worst part was that I couldn’t even contact a live support agent. My support tickets received no meaningful response, and I had no way to find out why my verified account and withdrawal had suddenly been blocked. I was willing to provide any additional documents or information if necessary, but nobody asked for anything. After nearly two weeks, I started searching Reddit for ways to contact Kraken because the normal support channels were getting me nowhere. Other users suggested posting publicly or contacting Kraken on X (Twitter), which is honestly not what anyone expects after trusting an exchange with their money. After contacting them on X, I was simply told they would “look into my ticket.” The next day, I received an email informing me that my account would be closed. No meaningful explanation was provided. Instead, I was instructed to: * convert my crypto into EUR, * withdraw it to a bank account, * and stop using the platform. My fee tier was also reset, meaning I had to pay additional trading fees just to comply with their instructions. After accepting the exchange-rate loss and paying extra trading fees, I attempted the required withdrawal… …and that withdrawal was placed “On Hold” as well. At that point, I genuinely couldn’t believe what was happening. This has been, by far, the worst customer support experience I’ve ever had with a cryptocurrency exchange. I’m not claiming that every user will have this experience, but this was mine: * Verified account. * Successful test withdrawal. * Larger withdrawal frozen. * More than 12 days waiting. * No meaningful communication. * Account closed without a clear explanation. * Forced currency conversion. * Extra fees. * Another withdrawal frozen. If you’re considering keeping significant funds on Kraken, I strongly recommend testing every important function before trusting the platform with money you may need urgently. Hopefully, nobody else has to go through what I experienced **Developer response:** Hi 👋 We're sorry to hear about your experience and understand how frustrating this situation must be. We'd like the opportunity to review your case. Please contact us through our official support channels and share your Public Account ID or ticket number so we can take a closer look: https://support.kraken.com/articles/201351886 🐙 ### 1/5 — Please FIX URGENT *2026-08-02, version 5.65.0* There’s no way to out in a stop loss now on the app, please fix this, your stupid AI assistant doesn’t understand and won’t transfer me to a real agent. No way to enter a stop loss now, only market and limit. ## Most praised reviews (10 highest-rated) ### 5/5 — Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertise *2026-08-29, version 5.69.0* I just got here and it reminds me of one of the greatest expert I have seen in my life who I also met through the review of a stranger when i almost lost my funds, it happen that someone I met online few months ago deceived me into investing in an online cryptocurrency platform. my first three investments was successful but / never knew it was a trap, I then decided to invest bigger amount to make massive profits, when my investment was over, it was time to take my profits, I was told to pay a fee, l paid it because I felt my profit was enough to cover it up, but I was wrong, I never realised that these are scammers till | lost all my funds, i even has to borrow, long story cut short I lost over $915k in the company, contacted the person that referred me but she never replied which, the whole situation got me really depressed to some extent. I started looking for solutions and that's when I got into looking out for a genius expert team who could be of help, Luckily enough came across (FORENSICRECOVERY01@ gMailcom) from an online review, 1 messaged him through his email and I explained everything that happened to him and he assured me to be of help. he assured me to be of help. I trusted him even that moment | was vulnerable, he requested for my wallet for transfer of my lost money and he did get all my lost funds back with ease. Thank you! ### 5/5 — Love it. *2026-08-23, version 5.68.0* I love the pro version. ### 5/5 — Excelente corretora, quero obter muitos pontos Ink. *2026-08-01* Bom trabalho, aumentar a quantidade de criptos do futuros. **Developer response:** Muito obrigado pelas 5 estrelas! Ficamos felizes que esteja gostando da experiência. Também agradecemos a sugestão de ampliar a oferta de criptomoedas para Futuros. Vamos compartilhá-la com a equipe responsável. Obrigado pelo apoio! 🌟🐙 ### 5/5 — Last update change to interface *2026-07-25, version 5.64.0* Really enjoy the app, but the last update removed viewing positions and orders when view a graph if not on the order page. It also removed best bid and ask buttons when placing orders.. the order details that it showed also got hidden.. please undo those changes, it felt like going backwards. Now I have switch to the order page just to view open position, orders and balance. It was better when it was on the same screen. Please revise. You can do better. At least let us customize the panels that display. ### 5/5 — An efficient and intuitive platform *2026-07-23, version 5.64.0* I’m happy with Kraken Pro. Not only is the interface easy to navigate, but their customer support has been professional and understanding. ### 5/5 — Exceptional *2026-07-18, version 5.63.0* I’ve used so many exchanges, but always and almost exclusively go back to Kraken. It feels like home. ### 5/5 — Kraken Pro *2026-07-15* Kraken Pro is the way to go. Wonderful platform to utilize. **Developer response:** Thanks so much! Glad Kraken Pro's working well for you. 🐙 ### 5/5 — Buena app *2026-07-14, version 5.63.0* Muy práctica de usar ### 5/5 — Best *2026-07-14, version 5.63.0* Best Crypto Exchange in the world ### 5/5 — nice dex *2026-07-10, version 5.62.1* nice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*