# Kraken Wallet: Crypto & DeFi — user reviews > 129 indexed App Store user reviews of Kraken Wallet by Kraken, rated 4.70/5 from 1,284 ratings. - Source: https://appshunter.io/ios/app/kraken-wallet-crypto-and-defi/id1626327149/reviews - App overview in markdown: https://appshunter.io/ios/app/kraken-wallet-crypto-and-defi/id1626327149.md - Rating breakdown: 5★ 1,094 · 4★ 103 · 3★ 38 · 2★ 11 · 1★ 38 ## What do users think of Kraken Wallet? Overall sentiment: positive **Pros** - 🚀 Great app - 🔒 Secure wallet - 👍 User friendly - 👍 Intuitive UI - 🚀 Smooth experience - 🔒 Kraken security - 👍 Easy to use - 👍 Slick design - 👍 Delightful to view - 🚀 Versatile and professional - 👍 Sexiest wallet ever **Cons** - 🐛 No Monero support - 🐛 Sending issues - 🐛 No iPad support - 🐛 Withdrawal issues - 🔒 Unsafe recovery practices - 🔒 Poor customer service - 🐛 Missing features (Tron TRC20, Binance Smart Chain) - 🐛 Stopped launching on iPhone 15 Pro - 🐛 Limited coin selection **Commonly reported bugs** - Wallet address change during transfer - Delayed transaction delivery - Glitches during recovery phrase verification **Most requested features** - Support for Chinese language - Support for Kaspa - Percentage of total gains/losses displayed - Hardware wallet integration - Support for more blockchains/coins (Cardano, Litecoin, Fantom) ## Newest reviews (14 of 129) ### 3/5 — Simple and easy *2026-08-28* Good app but currency can’t be changed. Please build the ability to change value of holdings to native currency and you’ll get a better rating. **Developer response:** Thanks for the feedback! We hear you, you can actually change your preferred display currency from the Settings page. Not every local currency is currently supported, though. If yours isn’t available yet, we appreciate the suggestion and we’ll make sure the team hears it. Hopefully we can earn those extra stars 🐙 ### 4/5 — Add options to speed up if pending transactions go too long *2026-06-17* Fix some issues with possible low gas fees and pending transactions to speed up. Regular updates **Developer response:** Appreciate the feedback! 🙏 noted on adding options to speed up pending transactions and the gas fee handling, that's useful input. We'll pass it along to the team, and regular updates are always in the works 👍 ### 2/5 — Pointless *2026-06-15, version 1.29.0* What's the point in having a native wallet if you're gonna charge intra-system transfer fees? ### 4/5 — Add options to speed up if pending transactions go too long *2026-05-28, version 1.29.0* Fix some issues with possible low gas fees and pending transactions to speed up. ### 3/5 — Wallet *2026-03-29, version 1.27.1* Pretty confused on how to utilize my wallet. ### 4/5 — Nice app. Has a bug *2026-01-21* The app is self works fine for the most part. However, when sending crypto, the continue button drops off the bottom of the screen. Also has an issue transferring back to the main Kraken app for trading. Please fix this issue Update: bug has been fixed on an app update. Works fine now. **Developer response:** Hey thanks for reaching out here and dropping the 4 stars! Please send us a DM on another social platform and we will look into it: https://k.xyz/4mzvL0x ### 2/5 — Como retirar cripto *2026-01-10* Não estou conseguindo retirar cripto da do erro **Developer response:** Obrigado pela sua avaliação e sentimos muito pelo problema ao retirar suas criptos. Por favor, entre em contato com nossa equipe de suporte para analisarmos seu caso e ajudarmos você: https://support.kraken.com/articles/201351886- 🐙 ### 1/5 — I lose my crypto *2025-12-22, version 1.24.0* I transferred 4500 usdt from kraken exchange to my kraken wallet, but I only received 3500 u. While kraken wallet customer support doing nothing. ### 1/5 — Doesn't work for pyusd *2025-12-16, version 1.24.0* App doesn't work for pyusd, specifically on solana. Support is an absolute waste of time -- they'll say it's a lack of gas fees or deflect blame for bugs on the user, even if you send screenshots of the api errors visible on Solana Explorer. This app really isn't worth the frustration and effort, and you risk losing whatever you put in the wallet. ### 1/5 — Disappointed *2025-12-15* Funds drained overnight, received something dodgy and few minutes later my balance was gone, in the middle of my sleep. Huge red flag for this wallet!! **Developer response:** Thanks for reaching out and sharing this. We understand how worrying that sounds, and we want to help. Please contact our team through support.kraken.com or reach out via our official social channels so we can take a closer look for you https://k.xyz/4mzvL0x 🐙 ### 3/5 — Stuck at transfer all the time *2025-12-08* Not really happy how the system is. It is hard to transfer my stuff from Kraken to this wallet and to use it for exchange in general. **Developer response:** Sorry the transfers felt difficult. Kraken Wallet does support Kraken Connect, so moving assets from Kraken to the wallet should be quick. Sending back to Kraken just requires using your Kraken deposit address, and normal network fees apply. If you want us to check what went wrong in your case, we’re here to help anytime 🤝 ### 1/5 — Lost $$$ *2025-12-05, version 1.24.0* I’ve sent $300 worth of crypto to other wallets and none of it is showing and there are no “transactions” showing up as ever occurred. This app will gladly take your money but they won’t send it anywhere use something else I’m done with this app. ### 1/5 — Scam *2025-11-21* Cette appli est dédiée au scam attention ! **Developer response:** Salut, si tu es tombé·e sur une arnaque, merci de la signaler ici : https://support.kraken.com/forms/33616932532628 Tu peux aussi nous envoyer un message privé sur les réseaux avec tous les détails pour qu’on puisse t’aider. Merci. https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media ### 3/5 — Fair *2025-11-19* They don’t tell you upfront about debt card 7 day holds. I’ve been trying for two days now after waiting s week to pull my USD balance off the platform for emergency use and it keeps getting kicked back. Fees aren’t bad and has a lot of kool features though **Developer response:** Hi Chris 👋 Thank you for taking the time to share your experience. We’re sorry to hear about the delay with your debit card withdrawal. We understand how frustrating that can be, especially in an urgent situation. The 7-day hold period is a security measure, but we’d like to review your specific case. Please reach out to our official support team on social media so we can look into it and help resolve the issue. We appreciate your feedback and are glad to hear you enjoy the app’s features and fees. 🐙 ## Most critical reviews (10 lowest-rated) ### 1/5 — App update doesn’t work *2026-09-03* It doesn’t work, it keeps asking for my old password which it doesn’t recognise. Not even allowing me to re enter my seed phrases. Am worried I lost everything in this wallet. I contacted support and they also don’t know. Can anyone help? **Developer response:** Hi, we're sorry to hear this, and completely understand the worry. To clarify, your funds are tied to your seed phrase, so as long as you still have your seed phrase safely recorded. We'd recommend trying to reinstall the wallet app fresh and restoring using your seed phrase directly, rather than relying on the old password. If you're still running into trouble, please share more details on the exact error you're seeing and we'll help further. 🐙 ### 1/5 — The new update has a lot of bugs portfolios won’t load balances appear and disappear *2026-08-28, version 2.0.0* The new update has a lot of bugs portfolios won’t load balances appear and disappear i would like to request the team to look into this issue ### 1/5 — Alles weg *2026-08-04* Denkt unbedingt an die Phrase Sicherung. Ich hatte sie nur mit dem Passkey gesichert. Und kann sie deshalb jetzt mit dem neuen iPhone nicht wieder herstellen. Weil es irgendwelche Probleme zwischen Kraken und Apple gibt. Somit sind alle meine Bitcoin weg. Glückwunsch. **Developer response:** Vielen Dank, dass Sie sich gemeldet haben. Wir verstehen die Frustration und würden gerne die Möglichkeit haben, uns Ihren Fall genauer anzusehen. Bitte reichen Sie eine Support-Anfrage über Ihre Kraken Wallet-App ein, damit unser Team Ihnen dabei helfen kann 🐙 ### 1/5 — Not a wallet *2026-06-23* It's quite confusing for someone who wanted to just use a crypto wallet, that one has to charge up a specific crypto, just to be able to take out the other crypto that one put into the account already. Other wallets and platforms deduct a fee as well, but they deduct the fee of the existing crypto currency and don't demand one to buy a specific one. How do you expect customers to trust your app with big amounts, if it's already a failure with small amounts? Rn I'm extremely disappointed in this wallet and the customer service, which is telling me I need to pay for another crypto just to be able to take out my already deposited crypto. This is plain BS. Just set on fees of the crypto that the transaction is about, makes life easier for everyone! **Developer response:** Hi Sesshoko, account and custody fees are free, but you must pay blockchain network (gas) fees to transfer assets which are not controlled by Kraken. If you have further questions, please do not hesitate to get in touch: https://support.kraken.com/hc/en-us/articles/201351886 Kraken Support 🐙 ### 1/5 — Fake app *2026-05-27, version 1.28.2* It hosts scammers and beware if you add money to this it will get stolen. I had 2121 usdt frozen the moment I tried to withdraw 741 leaving me a balance of 1400. And it vanished into thin air. And they are saying nothing can be done about it. It’s bs ### 1/5 — Cannot get access to my wallet *2026-05-23, version 1.28.1* After I changed to my new iPhone, the passkey saved on iCloud suddenly cannot be read by Kraken Wallet app and all my crypto is forever locked up! All my other wallet app is fine. Just this wallet. DO NOT USE ### 1/5 — Not sending out *2026-05-18, version 1.28.1* It’s crazy how I can’t send my coin out , I need to ay my schofee Do something to the send out issue ### 1/5 — Erased Passkey *2026-05-08* I’ve used this for years. I go to log in the other day with my passkey and it gives me an error saying “no passkey exists”. Yet I clearly see it in my passwords on my phone. I click support and it gives me another error. Now I’m locked out of thousands of dollars of crypto. Support offers no help. After 2 emails they never respond. Very very frustrating. Just use Trust. **Developer response:** Hi. Please DM us your ticket number on socials so we can check and help https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media, thanks. ### 1/5 — Coin not seen *2026-01-06, version 1.24.0* Why can’t I see the coin I sent to the app and the app is always saying reconnecting. What’s going on. ### 1/5 — Another junk product from a junk company *2026-01-01, version 1.24.0* Don’t waste your time with these clowns. ## Most praised reviews (10 highest-rated) ### 5/5 — Woah wow wow wow *2026-06-03, version 1.29.0* Very niiiiice ### 5/5 — Awesome *2026-05-01* Gets better an better **Developer response:** Love that 🙌 Glad it keeps getting better for you 👍 ### 5/5 — Just started using it. *2026-03-21* I used phantom wallet for about two years, definitely regret not using krakens wallet sooner. **Developer response:** Thanks for the 5 stars :) ### 5/5 — Great Wallet *2026-03-18* Supports the currencies that actually matter looking forward to seeing it develop more in the future to support outside coins for those who seek diversification in other crypto currencies but very happy with the app and wallet overall **Developer response:** We're always working on improvements 💪 Thank you for choosing Kraken! 🐙 ### 5/5 — Super écosystème *2026-02-04* J’adore l’interface, ça prévoit des bonnes choses pour le futur **Developer response:** Un grand merci ! Nous avons amélioré l'interface de toutes nos applications et nous continuerons à la perfectionner 🐙 👊 ### 5/5 — Le meilleur wallet *2026-01-16* Génial **Developer response:** 😎 ### 5/5 — top customer service *2025-10-22, version 1.22.0* had a complex issue that was completely resolved within half a day…very pleased ### 5/5 — Kraken is the difference between being a service, and providing service *2025-10-07* I just recently got into crypto in late 2024. I started off using an exchange (which I won’t name.. but it rhymes with Boin Case) that provided such horrible customer service, very limited problem solving skills, and showed no interpersonal skills or empathy. They actually basically forced me to find another exchange to use. I had tried my hand at a few different exchanges, but none seem to fit for me the way I’d want. After some research, I had heard some good things about Kraken, and truly, my expectations have been exceeded. I use both Kraken and Kraken Pro apps (one for the simple User Interface and that latter for the in depth analysis abilities and lower fees). Not only does kraken win me over with its ability to list certain Assets earlier than what I was previously used to, but they offer so many perks and additional options and strategies to grow your portfolio and trade. Above any feature that can be boasted, Kraken gets it right with the people behind the scenes. Kraken’s support Agents can be reached through the app and via social media, and they are incredibly prompt, responsive, diligent, and most of all, they are people’s people. You don’t feel like you are getting that typical copy and paste user manual response that the other exchange seems to never go beyond providing, you speak with a real person with a real personality and a real intent to help you solve your issue and get a better understanding of anything you may be confused about. All I can say is, I’ve never written a review of any app I’ve downloaded, so I’ll let that speak for itself. Whether you are just starting off with crypto or you just need an exchange that has all your trading needs, I will only suggest Kraken. ### 5/5 — Good wallet *2025-09-30* But needs more tokens, very limited. ### 5/5 — Good *2025-08-10, version 1.20.0* Can use more crypto options --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*