# Kris+ by Singapore Airlines — user reviews

> 148 indexed App Store user reviews of Kris+ by Singapore Airlines by Singapore Airlines Limited, rated 4.60/5 from 618 ratings.

- Source: https://appshunter.io/ios/app/kris-plus-by-singapore-airlines/id1403752831/reviews
- App overview in markdown: https://appshunter.io/ios/app/kris-plus-by-singapore-airlines/id1403752831.md
- Rating breakdown: 5★ 525 · 4★ 40 · 3★ 13 · 2★ 8 · 1★ 32

## What do users think of Kris+ by Singapore Airlines?

Overall sentiment: negative

**Pros**

- 💰 Earn miles on everyday purchases
- 🚀 Fast and efficient payment processing
- 👍 Easy-to-use interface
- 🎁 Good discounts and rewards
- 💳 Convenient payment method
- 🔄 Instant mile transfers

**Cons**

- 🐛 Frequent app crashes and freezing
- 🔐 Account lockout issues
- 📱 Login and authentication problems
- ⚠️ Unreliable performance
- 🔄 Unexpected page redirects
- 💸 Duplicate charges
- 🌐 Limited merchant availability
- ⏱️ Slow app loading times
- 📧 Poor customer service responsiveness
- 🔒 Questionable account verification methods
- ⏰ Short 7-day window to convert miles
- 🚫 Forced app updates during transactions

**Commonly reported bugs**

- App keeps jumping back to main page
- Face ID login causes account lockout
- OTP input field not appearing or unclickable
- App crashes during purchase transactions
- Blank pages in partner sections
- App stops responding after QR code scanning
- Pelago integration payment failures
- Booking details screen showing blank
- Session timeout issues requiring frequent re-login
- App not loading past intro screen
- Endless loading screens
- Password reset functionality not working
- Miles not reflecting after transfer
- Inconsistent item availability between Krisshop and Kris+
- App flickering and display issues
- Merchant venue details not loading
- Apple Pay integration failures
- Duplicate charge processing
- Miles expiring without notice

**Most requested features**

- Auto-transfer of earned miles to KrisFlyer account
- Ability to use credit card directly instead of Apple Pay only
- Better search and filtering functionality
- Improved back button navigation
- Partner merchant location information without external links
- Weekly check-in challenges
- Ability to gift miles to family members
- Web version of the app
- Offline functionality
- Better merchant education on app usage
- Reduce friction in transaction steps
- Support for non-Apple Pay payment methods

## Newest reviews (17 of 148)

### 2/5 — Terrible, I couldn’t find the voucher I purchased

*2026-06-22*

It is terrible, I purchased $100 JB Hi-Fi voucher, and I couldn’t find it.  What the hell is the app doing ?
Thanks for the responding. 
Vouchers purchased, find it under Promotion code?! 
Please made this app easier to use

**Developer response:** Hi there, we apologise for the difficulties. Please try to find under Wallet tab> Promo Codes to retrieve the purchased JB Hi Fi voucher. Thank you.

### 2/5 — Food service

*2026-05-04*

Awful food on recent travel.
Was given chicken three times to eat as a gluten free meal ( as requested) on a recent flight. 
Puts me off eating chicken for a while.

**Developer response:** Hi there, thank you for the feedback. For flight-related enquiries, please write in to https://www.singaporeair.com/feedback-form/ExperienceWithUsMain for the relevant team to investigate and reach out to you accordingly.

### 3/5 — keeps jumping back to main page while I’m operating on other page. Please fix.

*2026-01-08*

App keeps jumping back to main page while I’m operating on other page. Please fix. 
Otherwise app is okay.

**Developer response:** Hi there, we apologise for the difficulties experienced. Please try to download the latest app version (version 8.0.0). Should the issue persists, please contact us via krisplus_contact@singaporeair.com.sg with the relevant screenshot/screen recording for us to investigate further. Thank you.

### 3/5 — More info

*2025-10-06*

Please add participating restaurants venue without needing to click on the location website

**Developer response:** Hi there, thank you for your invaluable feedback and suggestion for improvement. We are constantly improving our app and service for a better customer experience. Do share other feedback you may have, thank you.

### 3/5 — App not responding after scanning QR

*2025-09-27, version 7.6.1*

I have expiring miles so decided to try a new restaurant that accepts Kris+ payment. Launched the app as usual but after scanning the QR, the app just stopped responding. So I ended up paying with card 😡. Now at home trying to find other places where I can use the miles and there was nothing (blank page) under “our partners”!

### 2/5 — Requires frequent updates

*2025-08-23, version 7.6.0*

The app itself is good and has good discounts when it works, but requires frequent updates which is inconvenient when paying in a busy eatery. No prompts are given to update the app either, it just hangs and doesn’t load

### 1/5 — Account blocked 1 year 10 months

*2025-08-04, version 7.5.2*

My account was blocked for over 1 year 10 months. CS asks me if my account got “pawned” whatever that means. After supplying them all the information, they emailed me on a Sunday saying they can’t help me anymore because I didn’t provide them with my passport details - which was and still in my KrisFlyer profile. I finally got in touch again and CS says they will get back to me in SEVEN WEEKS. Wow. So much for a premium airline’s reward program. Disgusting

### 2/5 — Howard

*2025-07-21, version 7.5.2*

Not letting kris fly points to be gifted to family members is a poor rule, other airlines do allow.

### 1/5 — Useless - app keeps crashing

*2025-07-01, version 7.5.1*

Transferred miles into Kris+ so that I could purchase a dining voucher. Guess what, everytime I press the purchase button, the app crashes and closes automatically. How to purchase anything? No web version either, so left with this sucky app only. Wasted transferring my miles here when nothing can be purchased. Seriously disappointed in such a lousy service

### 1/5 — Good idea, pathetic execution

*2025-06-30*

Nice idea but buggy app. Challenges require spending at certain venues but then if a venue isn’t recognised, the challenge can’t be completed. You’re then forced to deal with Filipino call centres where the staff are very polite but also very useless and you end up giving up because it’s all too hard and asking your credit card company to dispute and reverse the transactions because you can’t get anybody competent to speak with. Fail.

**Developer response:** Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via https://www.singaporeair.com/get-help. Thank you.

### 1/5 — Kris+ Pelago FAIL

*2025-06-02, version 7.4.1*

I have been using K+ for some time and its a great pairing with UOB KF card. But the first time I tried to use the Pelago link up in app, it FAILED really bad. My booking was processed all the way till I received notification from
Apple Pay the charge went through but the K+/Pelago screen showed “Booking Failed”. K+ actually showed a charge with KF miles awarded follower by a refund and miles reversal. Very bad experience for a first time K+/Pelago user!

### 3/5 — App doesn’t load.

*2025-04-26, version 7.3.2*

App doesn’t load. Needed a restart and update - app doesn’t prompt you to do so. Not the best thing to do when you’re holding up the queue trying to pay at a crowded restaurant

### 3/5 — Difference between accessing Krisshop directly vs via Kris+

*2025-03-24, version 7.3.0*

There is a difference in items available on buying directly from Krisshop vs buying via Kris+. This is not apparent and not mentioned anywhere. We found the a gift set in Krisshop, but when we access via Kris+, it was not found there.

### 1/5 — Scam

*2025-03-22*

Miles expired with no notice whatsoever.

**Developer response:** Hi there, we apologise for the difficulties you experienced. Please contact us via https://www.singaporeair.com/get-help for us to assist you further on this. Thank you.

### 3/5 — Book a ride option

*2025-03-19, version 7.3.0*

Tried using book a ride and saw the charge went thru then, no more info. Nothing “in progress”, no sms on can number etc. not going to try book a ride again. Hope the charge will be reversed

### 1/5 — Questionable verification methods

*2025-02-27, version 7.2.0*

My account got locked when I tried to link my chope account (likely due to wrong password entry). The only way to unlock is to reach out to the team via email. The team requested for various information including Krisflyer number, last month of point accrual and nominees. I provided my entire Singapore airlines app screen recording showing how I retrieved the information and they insist that the information provided is not in line with their records and further requested for my passport copy.  I find this ridiculous since I have never provided my passport copy when signing up for the account the app/ purchasing air tickets. Moreover, it’s just telling how flawed the verification system is for them to not be able to verify me despite me providing them with all the requested data. This is extremely disappointing for an organisation like Singapore Airlines.

### 1/5 — Multiple problems and errors in the Kris+ app

*2025-01-09, version 7.1.1*

I’ve been using the app regularly for more than six months now. 

I’ve experienced multiple problems making restaurant reservations (to receive 100 KrisPay Miles) using the app. Despite writing in multiple times, my emails remain unanswered and this issue remains unresolved so be warned the app doesn’t work well! Ultimately I had to make my reservations using other apps such as Chope etc (which worked flawlessly as we have consistently experienced).

Additionally there are errors in the app e.g. as of today, on the “Our Partners” screen, it states you will receive 9 KrisPay Miles at Monti restaurant but when you click onto the Monti screen, the number changes to 3 KrisPay Miles! What an anti-climax! 

The biggest issue is nobody responds to your feedback/complaint emails and there is no phone number to call…I expected more from this app…

## Most critical reviews (10 lowest-rated)

### 1/5 — Poor

*2026-07-03*

Poor logistics, poor website with wrong information on committed delivery dates. No follow up. Other than on-flight delivery, other better online shopping platforms available.

**Developer response:** Hi there, thank you for your valuable feedback. For KrisShop-related feedback, please write to Krisshopcustomercare@krisshop.com for them to look into. Thank you.

### 1/5 — Terrible, I couldn’t find the voucher I purchased

*2026-06-19*

It is terrible, I purchased $100 JB Hi-Fi vouch, and I couldn’t find it.  What the hell is the app doing ?

**Developer response:** Hi there, we apologise for the difficulties. Please try to find under Wallet tab> Promo Codes to retrieve the purchased JB Hi Fi voucher. Thank you.

### 1/5 — Unusable App

*2026-05-31*

After downloading and registering on the app using my Kris flyer account details, the app is basically unusable because it constantly refreshes back to the home page every few seconds, making it impossible to navigate the app. Very frustrating!

**Developer response:** Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via krisplus_contact@singaporeair.com.sg along with the screenshot(s) of the error(s) and we will be happy to help you further. Thank you.

### 1/5 — Account gets locked when trying to login via Face ID

*2026-02-17*

It looks like an app upgrade has caused an issue with logging in - my account has gotten locked while trying to login via Face ID and I can’t use the app

**Developer response:** Hi there, we apologise for the difficulties you experienced. Please contact us via krisplus_contact@singaporeair.com.sg together with the error screenshot for us to investigate further. Thank you.

### 1/5 — Terrible app!!

*2026-02-10*

The app keeps flickering, I really am extremely disappointed and annoyed with anything related to this place

**Developer response:** Hi there, we apologise for the difficulties experienced. Please contact us via krisplus_contact@singaporeair.com.sg together with a screen recording and we will investigate this issue further. Thank you.

### 1/5 — Hideous app!

*2026-02-08*

Jesus this app is driving me barmy!! I have tried on numerous occasions to create a Kris account on my phone, tablet and website without any success at all. Why is it impossible to create an account? On this app it repeatedly crashes so I can’t even complete the form. On the Singapore Airlines App and the website it comes up with an error message. I would give up, only I am flying 4 times with them in the next few weeks and I would like WiFi access. This is truly the worst app and website I have come across in a long time - I would have expected so much better from Singapore Airlines. Very frustrated and disappointed.

**Developer response:** Hi there, we apologise for the difficulties experienced. Please try to click on "Sign up" via the Kris+ app to register for a Krisflyer account. If you face an error message, please contact us via krisplus_contact@singaporeair.com.sg together with the error screenshot and we will investigate this issue further. Thank you.

### 1/5 — Impossible to sign up

*2026-01-05*

Have been trying to sign up to this app for hours for use in my forthcoming trip with SA.  Hopeless.  All the data keeps disappearing and page flips to the offers page!  Really irritating and not good enough for Singapore
Airlines!!!

**Developer response:** Hi there, we apologise for the difficulties experienced. Please contact us via krisplus_contact@singaporeair.com.sg together with your error screenshot and we will investigate this issue further. Thank you.

### 1/5 — App doesn’t work

*2025-11-10*

Waste of time downloading this. Can’t enter the otp sent to me. What’s the point of releasing a poor buggy app?

**Developer response:** Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via https://www.singaporeair.com/get-help along with the screenshot of the error and we will be happy to help you further. Thank you.

### 1/5 — Keep go back to homepage

*2025-10-02, version 7.6.1*

when i looking thru the app or after sign in, the app keep ask me to sign in and before i can enter the pin number the page turning motion happen and link me back to homepage, after i tried 5 times or so then i able to sign in successfully but while navigating in the app, is keep auto “flip page” back to the main page. Please fix this.

### 1/5 — App is not working

*2025-09-29*

I try to login but it doesn’t work so I cannot use the program.

**Developer response:** Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via https://www.singaporeair.com/get-help along with the screenshot of the error and we will be happy to help you further. Thank you.

## Most praised reviews (10 highest-rated)

### 5/5 — At your own risk

*2026-06-25*

Purchased 2 jb hifi gift cards from the app worth $600. Gift cards were not issued, money deducted from account. No phone number to assist, no response after sending email. Went all the way to Singapore Airlines office in Ion only to be told they were not under KrisFlyer they could only escalate the matter . Very disappointed to encounter this with such a big brand airline .

**Developer response:** Hi there, we apologise for the inconvenience. Please try to find in the app under Wallet tab> Promo Codes to retrieve the purchased JB HiFi gift cards. If you face further issues, please contact us via krisplus_contact@singaporeair.com.sg for us to assist further. Thank you.

### 5/5 — Converted miles, paid by KrisPlus

*2025-07-23*

It is very fantastic to utilize my miles for drinking & snacks…. By KrisPlus App….

**Developer response:** Hi there, thank you for liking our app. We are glad that you are enjoying it.

### 5/5 — Bug in Comfort Delgro booking

*2025-03-30, version 7.3.1*

When I successfully book a cab, the details screen is completely blank.

### 5/5 — Sluggish

*2024-10-31*

Had to restart a few times. And items in the basket disappear and unable find it even in store anymorez

**Developer response:** Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via https://www.singaporeair.com/get-help along with the screenshot of the error and we will be happy to help you further. Thank you.

### 5/5 — I love this app

*2024-09-09, version 6.8.1*

Convenient way to pay, 100% trust worthy, only issue is that it is not easy to link with bank

### 5/5 — Trying 🍀☘️

*2024-08-27, version 6.8.0*

Singapore lovers

### 5/5 — Fast and efficient!

*2024-05-26, version 6.6.1*

Payment and transfer of miles can be done instantly. Fast and efficient. Reflected immediately.

### 5/5 — Le petit society

*2024-05-12, version 6.6.1*

Fantastis

### 5/5 — dapat/get SGD 5 / miles 750

*2024-03-10, version 6.5.0*

refferal code : A751782 untuk global pakai kode refferal saya untuk dapat SGD 5 atau 750 miles. for global use my refferal code to get SGD 5 or 750 miles

### 5/5 — Always error

*2024-02-23, version 6.5.0*

Chosing some restaurant due to this apps, but when paying end up error and cannot use. Some more the money now are on pending status as the error happen during payment. Its happen few times already. Getting 0 kris point and money stuck on pending status. Really bad user experience!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*