# Kroger — user reviews > 2,146 indexed App Store user reviews of Kroger by The Kroger Co., rated 4.80/5 from 1,268,912 ratings. - Source: https://appshunter.io/ios/app/kroger/id403901186/reviews - App overview in markdown: https://appshunter.io/ios/app/kroger/id403901186.md - Rating breakdown: 5★ 1,078,660 · 4★ 130,958 · 3★ 32,968 · 2★ 9,455 · 1★ 16,871 ## What do users think of Kroger? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient for busy schedules - 🚀 Helpful for those with health conditions - 🚀 Personalized shopping experience - 🚀 Organized by aisle for in-store pickup **Cons** - 🐛 Glitches and bugs in the app - 🐛 Missing or incorrect item substitutions - 🐛 Inconsistent coupon application - 🐛 Difficulty finding and navigating features - 🐛 Unreliable availability of delivery/pickup slots **Commonly reported bugs** - App freezes and crashes frequently - Order history and shopping lists disappearing - Payment method issues and inability to update - Incorrect pricing and sale information - Delivery/pickup time slots not accurately reflected **Most requested features** - Ability to save and reuse past orders - More intuitive layout and navigation - Better integration of coupons and discounts - Improved real-time inventory visibility - Seamless transition between in-store and online shopping ## Newest reviews (18 of 2,146) ### 3/5 — Great Employees, But Unfair Pricing and Availability Practices *2026-08-22, version 97.2.0* I really enjoy the Kroger employees I’ve had the pleasure of interacting with, whether through pickup or delivery. They are consistently friendly, helpful, and professional, and I appreciate the service they provide. Unfortunately, my experience with the app itself has been much less positive. I’ve noticed that prices through the Kroger app for pickup or delivery can be significantly higher than the prices in the store, and prices through Instacart can be even higher. I’ve also noticed availability shifting between pickup and delivery in ways that can make it feel as though customers are being encouraged toward the delivery program or Instacart. What concerns me most is the impression that purchasing patterns are being tracked and then used to influence what prices, services, or availability are presented to individual customers. Whether that is actually how the system works or not, the experience can feel very manipulative and lacking in transparency. I believe customers deserve clear, consistent pricing and honest availability regardless of whether they shop in-store, choose pickup, or have their groceries delivered. I’m happy to support Kroger and its employees, but these practices make it difficult to feel that I’m getting a fair deal or being treated transparently as a customer. ### 4/5 — Coupons *2026-08-22, version 97.2.0* Please remove the expired and used coupons from the clipped ones. It’s obnoxious scrolling through those time and time again. ### 2/5 — Update= Downgrade *2026-08-21, version 97.2.0* When updating an app, it is not wise to downgrade functionality, accessibility. Things are harder to find. There is no way to remove a Kroger in-store location that I haven’t shopped at in two years. ### 2/5 — Too Much Visual Clutter *2026-08-21, version 97.2.0* What was once a useful app is now cluttered with recipes, ads, and other noise. Some of that is to be expected, but now there are too many distractions and the app is more difficult to navigate. ### 2/5 — Needs redesign *2026-08-20, version 97.2.0* This is one of the worst apps I have ever used for a company this large. Who is designing this? It is not designed with the end user in mind (neither is the browser version). Can you take critical feedback and apply some of it? Like why make it so difficult to switch which way you are shopping? Seems you hide the instore version and can’t get out of pickup or delivery??? Also now stuck in adding to a list rather than cart and can’t switch, can’t even delete the list. Why are some items blocked from purchasing in store (making list in cart for instore shopping) and they are visibly in front of you or vice versa for delivery and you can’t add to cart? If you have the inventory then sell it ! I could keep going bc this is really bad and doesn’t work qs you think it should. Pls fix this or get out of the biz bc we are in the age of AI and you could do better. ### 2/5 — Should be an easier UI *2026-08-19, version 97.2.0* I’m trying to shop specifically for frozen foods but I can’t find a section of categories like that. I searched online and it said there should be departments. I’m on the Shop section of the app. It shouldn’t be this hard. I’m a loyal Kroger shopper (because I like the gas rewards) but I’m moving soon and if there’s a Meijer or Walmart nearby I think I’ll switch my loyalty to something easier to use. This app is too clunky for this day and age. ### 2/5 — Hate using this app! *2026-08-19, version 97.2.0* This app needs to go back to when it was simple and straight to the point! It has turned into a science project and it’s annoying! At this point observe it he Publix app, it’s much simpler and easier to maneuver! When I click a coupon add the item to the cart! Each update makes the app busier than it already was! ### 2/5 — Slow, clunky, bad search UI *2026-08-19, version 97.2.0* The app is slow, takes a long time to register touches, search function requires multiple clicks to start new search. Very very frustrating. ### 3/5 — Bad update *2026-08-19, version 97.2.0* App no longer works on my iPhone. Please fix it. ### 1/5 — Not working *2026-08-18, version 97.2.0* Updated the app and now it’s not working. I I have a newer phone and it’s updated. Everything worked fine until I updated the app. So frustrating ### 2/5 — Super problematic! *2026-08-18, version 97.1.0* The app has not worked for me in days. Store items will not load. No means of contacting support to help troubleshoot. When it does work, search feature is often dysfunctional. ### 1/5 — Garbage app *2026-08-18, version 97.1.0* Used to be a decent app, but the last several updates have made it difficult to bother trying to shop here. This last update? The app now refuses to load any products. The app is prohibiting me from shopping! ### 1/5 — BAD UPDATE *2026-08-18, version 97.1.0* App can’t load products. Been happening for days and days, since the new update. Poor testing. Deleted and reinstalled. Can’t shop on it. ### 2/5 — Glitchy *2026-08-18, version 97.1.0* The app is terrible to navigate now and is glitchy. I tried to leave a rec and it errors out. I tried to update my wallet and it errors out. They made everything harder to find and it’s slower. It was better before they tried to get fancy. Just make something useful. Function over form. ### 3/5 — Shopping List Destroyed *2026-08-17, version 97.1.0* You must expand each item and even then the picture is tiny and useless. There are items on my list that only show a quantity and not even a description. The previous shopping list was very good. The latest one stinks. ### 3/5 — Recent updates are not an improvement *2026-08-17, version 97.1.0* When the app worked, it was great. The latest updates have been a noticeable step backwards. Lists fail to update, aisle locations scramble as you shop, etc. It appears the focus is shopping online, and not the in-store experience. ### 1/5 — So bad it seems like sabotage is taking place *2026-08-16, version 97.1.0* I used to love this app because it made building list and shopping so easy. Any more, the app hinders my ability to shop at Kroger. Some of the changes this last year or so are so horrible that it seems like someone inside the development remains sabotaging the solution on purpose. I tried using the app to shop an unfamiliar Kroger store, and every time I checked something as purchased, the app would resort my items in some order that made no sense. I had to shop aisle by aisle and would have been better off with a notepad. We literally shopped at Publix the other day just to avoid the Kroger app frustration. ### 1/5 — What was once a useful app is now broken *2026-08-16, version 97.1.0* The last several updates have made the app more difficult to use. 1) Currently the sort function does not work properly. The produce department is interspersed with aisles and dairy for example. There are also multiple produce entries such as “Produce Table 3” which may be at the beginning of the list, at the end of the list, or both. 2) When I check off an item, it randomly focuses another item instead of staying in the same aisle or department. 3) There is no way to have just the list of items by department. All entries are graphic pictures of the item, requiring excessive scrolling. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-08-23, version 97.2.0* Cludgy, never works and constant unnecessary updates whenever you are trying to shop and have no service. ### 1/5 — Shame on you *2026-08-23, version 97.2.0* Clearly not using your app. When shopping from your list you have to refresh after marking each item to get it back in order. Shameful when the app is so bad that you change stores. The version prior to the AI was much better. I gave you two upgrades to correct the problem but it really is a mess. ### 1/5 — Aisle identification *2026-08-22, version 97.2.0* Many products are not indicated in the correct aisles . Sometimes there is an aisle number, which doesn’t even exist in the store. ### 1/5 — 5 star reviews are insanity *2026-08-22, version 97.2.0* This is far and away the worst grocery store app I’ve had the displeasure of using. Making this app have an ever-changing layout and giving customer no idea of where to find things on the app wasn’t enough for the development team. They’ve taken the search bar and made it entirely unusable too. Buy the same everything every week? Try searching for it and prepare to be amazed. I figured “Hey, the kids ate all the chocolate pudding.. let me search ‘snack pack’ to get some more.” Little did I know though, I was about to be hit with 15 other things such as Sargento Mighty Bites, Oreo Mini variety packs, and smart food popcorn. Any chocolate pudding though? Nope. Weird considering the title of the item is “snack pack chocolate pudding cups”. Don’t think it ends there though. Search a brand name. Prepare to see everything but the brand. My 5 year old would honestly have organized this better. At least she would know when I search “cucumber” to not have the number 1 hit be a green bell pepper ### 1/5 — 97.2 will not start… *2026-08-21, version 97.2.0* Version 97.2 will not start. Deleted app, reinstalled. Same result. Using web site to browse coupons, weekly sales… ### 1/5 — Cluttered *2026-08-21, version 97.2.0* This app keeps updating and gets worse each time. Think it would be easier to just lower prices. It's like when all the big wigs come to the Newport store, hog the isles, then the store gets a bad update. So annoying. We're just trying to buy food. Why do you make it difficult ### 1/5 — Awful apps and updates *2026-08-20, version 97.2.0* The updates are awful. It’s so difficult to navigate. The newest up August 2026 took away the add to cart option. This is another frustrating app update. I really wish the developers would test the app. ### 1/5 — Rip off *2026-08-20, version 97.2.0* I am not liking the fact that certain foods are not available or getting a coupon unless you have Kroger delivery/ pickup. Walmart doesnt even do that. Prices are out of control i live by quite a few stores and i can compare shop. The app is awful too you all moved things and you have to do all theae extra clicks just to get to it. ### 1/5 — Disgruntled shopper!!! *2026-08-20, version 97.2.0* I hate having to go through your poor app just to order groceries at a decent price (a few items are a decent price). I’ve been shopping more at Wallmart and Publix because I don’t have to waste time using the app. But I’m sure you hear this all the time Everyone I know has the same opinion no matter their age! My daughter rarely goes to Kroger because she always leaves mad so she’d rather spend a little more at Publix and not have to argue about coupons that didn’t work and QR codes that won’t scan because there’s no WiFi inside the stores. I think yall think customers won’t notice if they don’t get the digital price when they have a long bill. But I guarantee we do notice when we endure going to Kroger and then feel cheated when groceries are so high already!! I’ve shopped at Kroger as long as I’ve been married, 62 years. I used to only go to Kroger, but not anymore!! Yall need to get your act together so people will be happy shoppers, not disgruntled or absent!! ### 1/5 — Non functional app *2026-08-19, version 97.2.0* What good is using app for information if products won’t load??? ## Most praised reviews (10 highest-rated) ### 5/5 — Fails *2026-08-23, version 97.2.0* Update two weeks later…STILL DOESN’T WORK!! utilizing guest refill. It will not recognize the prescription number!!!! Constantly says I do not have the correct prescription number. 100% do have the correct prescription number and the phone number. I’ve been doing this for years. It is the app failing. ### 5/5 — Fails *2026-08-16, version 97.1.0* Constantly says I do not have the correct prescription number. 100% do have the correct prescription number and the phone number. I’ve been doing this for years. It is the app failing. ### 5/5 — Gas Prices *2026-07-27, version 96.2.0* Please add the current gas prices somewhere on the app that we can check the price of gas. ### 5/5 — Where is it *2026-06-16, version 95.2.0* For some reason the isle number of products in the store has been removed I used to be able to easily find products when I shop instead of wasting time wondering all over the store please bring that back its frustrating ### 5/5 — Krogers amazing *2026-05-31, version 94.3.0* They have great deals on so many items!! Saved so much when I ordered my groceries! The experience was great! I strongly recommend Kroger to everyone! ### 5/5 — Substitute option *2026-05-27, version 94.2.0* Every since last update about a week or so ago when I try to choose a substitute item it does not save. I have tried to go out and then back in and it does not work. Can you all look into this matter? ### 5/5 — Food *2026-05-17, version 94.1.0* Love krogers ### 5/5 — Won’t load since update *2026-05-14, version 94.1.0* Well there was a krogers app update two days ago and now all I get is the start screen and then just grey boxes. From an ok app to useless ### 5/5 — App *2026-05-08, version 93.2.0* Having trouble opening app & clipping coupon in store as well out side . Blank white screen only comes up . ### 5/5 — always glitchy *2026-05-07, version 93.2.0* always wants to update to a newer version --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*