# Kroo Bank - Mobile Banking — user reviews > 180 indexed App Store user reviews of Kroo Bank by Kroo Ltd, rated 4.80/5 from 105 ratings. - Source: https://appshunter.io/ios/app/kroo-bank-mobile-banking/id1224580897/reviews - App overview in markdown: https://appshunter.io/ios/app/kroo-bank-mobile-banking/id1224580897.md - Rating breakdown: 5★ 95 · 4★ 6 · 3★ 1 · 2★ 1 · 1★ 2 ## What do users think of Kroo Bank? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Quick transfers - 💰 Good interest rates - 🌳 Environmentally conscious - 🤝 Great customer service **Cons** - 🐛 App crashes and freezes - 🔒 Account restrictions and closures - ⏱️ Slow transaction processing - 💳 Issues with card activation and usage - 🤖 Poor chatbot support **Commonly reported bugs** - Face ID/biometrics not working - Inability to close account within app - Inconsistent app performance **Most requested features** - Pots or savings features - Customizable categories for spending - Roundup savings - Referral program - Paid premium features ## Newest reviews (10 of 180) ### 2/5 — Holding seeing employed payments *2026-07-03, version 3.92* I invoiced a payment yesterday which I really needed a they held it for 24 hours. I had to contact them to find out they were. And they’re holding it to “protect my account” which is a serious gas lighting. This is incoming payment not outgoing. I don’t need protecting from receiving money thanks very much. Then it went on hold for another day before they released my money. My credit card payment defaulted as a result. Slow, mostly automated customer service. Like all these small banks. Fine until you need any kind of customer service. Then awful. I’ll be closing my account. Totally unreliable. ### 2/5 — No notes *2026-05-26, version 3.91* I would like to be able to write a note against each transaction and see the note in the main transaction list. This helps me remember what is spent the money on. Thanks ### 5/5 — Easy to use *2026-05-21, version 3.91* Easy quick withdrawals and pots to save for different things. ### 5/5 — Top Bank *2026-05-18, version 3.91* Really easy to navigate round the app. ### 1/5 — Worst bank ever *2026-05-16, version 3.90* Avoid this bank-they block your oncoming and outgoing payments for no legitimate reason, no explanation, and freeze you out of your own money. When it happens to you then you’ll know how bad this really is. Avoid them at all costs, they are a faceless bank and should be closed down. ### 5/5 — Face ID *2026-05-13, version 3.90* Bring login via Face ID back! I do not want to use your biometric login. ### 2/5 — App logs me out all the time *2026-05-07, version 3.90* This app used to be great and used to be my favourite bank/app. But ever since updating to newest IOS, the app keeps logging me out even though I enabled face ID. It’s just frustrating ### 1/5 — It’s a scam *2026-04-29, version 3.90* Be careful they’ll close your account and take ur funds , go to high street banks ### 5/5 — Easy to use. *2026-04-26, version 3.89* I like this account. It’s an interesting earning addition to an ordinary no interest current account. ### 1/5 — transfer *2026-04-25, version 3.89* rubbish , hard work ## Most critical reviews (10 lowest-rated) ### 1/5 — TERRIBLE SERVICE! *2026-08-18* I’d recommend staying away from them. I received 1p from a payment payment platform similar to PayPal, so they can confirm for security reasons this is my account. When that 1p came through Kroo blocked my account instead asking who this person is, when they can see themselves it was an establish company. They asked for tons of proofs & screenshots which I happily provided them with & yet no response from them. All over 1p my account has been restricted. Then they go on to start questioning me over random transactions in my account as a delay tactic, which I also happily answered, yet no response. I pleaded them to let me use my card as an emergency to pay for my petrol as I was out & stranded which they ignored again & I’m still waiting on a response on the app. To EVERYONE READING THIS, if they reply back with “oh sorry this happened, contact us on the app”, ignore them showing fake care in public to save face. They ignore you on the app once they have your money & don’t care if your everyday life becomes hell. Check all the other reviews they got. Same stories. I will be filing a case with the financial ombudsman soon. ### 1/5 — A terrible bank. I do not recommend *2026-07-31* These people blocked my urgent funds — £400 from a normal transfer. I urgently needed this money for a power of attorney, so my husband could take the children on holiday, because I suffer from cancer and, due to my treatment, I cannot have the children staying with me. They blocked my funds without considering my situation and kept asking me for more and more details that had nothing to do with the reality of the situation. I confirmed that the money came from legal sources, including explaining that I had also received money from Vinted. An employee named Camilla was not able to reopen my funds. She kept asking for more details without resolving the issue. Later, she transferred me to another person who was supposed to be able to unblock the funds. After all this, I received a message saying that the account was being used as a business account, even though it is used for personal purchases and everyday expenses. I do not recommend this bank under any circumstances. I am extremely disappointed with the way I was treated and with the lack of help I received during such an urgent and difficult situation. ### 1/5 — Glitchy slow *2026-07-22, version 3.93* Doesn’t use Face ID to log in anymore app is really slow and glitches. Kroo in general is disappointing and I’ve stopped people sending money into it because they keep putting payments on hold. ### 1/5 — TERRIBLE customer services *2026-07-21, version 3.93* Admittedly I’ve never had issues with Kroo, then I’ve no idea what’s happened this year but it’s got so bad, I sent a payment to my wife, they stoped it for checks which took two days with no correspondence, then I had payment for an item I sold bring up an in app message that they need more details, senders name DOB etc then wait for a reply ( it’s been 36 hours and customer services have given no update still ) so basically if you want a bank that works like it should and communicates well with its members ……. Don’t choose Kroo ### 1/5 — Makes you send docs for moving bit of money around *2026-06-29, version 3.92* Every time I try to make a small transfer, e.g. 20 K from one account to another day forced me to send documents. Absolutely ridiculous no other bank does this. Sort your triggers out. ### 1/5 — Bad service *2026-06-19, version 3.91* Had a problem with one of my transactions and they would not refund me and they would not step in - go with the legacy bank. This bank not up to par. ### 1/5 — Holding my money more than 18days+ *2026-06-15* I am extremely disappointed with Kroo Bank's handling of my account and funds. My funds have been blocked for more than 18 days, despite me providing all the information and documentation requested for their review process. Since submitting everything, I have received no meaningful updates, no explanation for the continued delay, and no indication of when this matter will be resolved. I would like to know what is taking so long. Keeping a customer's money inaccessible for such an extended period without clear communication is unacceptable. This situation has caused significant stress and is now affecting my mental wellbeing. As a parent with responsibility for a one-year-old child, having my money withheld for what appears to be unnecessary reasons has created serious financial and personal difficulties. The lack of transparency, communication, and urgency shown by Kroo Bank throughout this process is deeply concerning. More than 18 days have passed, yet no resolution has been achieved and I am still unable to access my own funds. I urgently request that Kroo Bank resolve this matter without further delay and return my money immediately. Customers deserve timely reviews, clear communication, and fair access to their funds. My experience so far has fallen far below those expectations. ### 1/5 — Log in *2026-06-01, version 3.91* I have Face ID set up as log in method and since updating the app last time I have to type In email address and password ### 1/5 — Terrible Service *2026-05-28, version 3.91* I applied for a loan, they agreed the terms. The app got stuck and wouldn’t refresh. They do not reply to messages or contact info. I’ve tried to close the account I set up, no reply or response only contact I’ve had is to tell me they will take the payment for the loan they haven’t given me on the 21st of June….. ### 1/5 — Completely Useless Support *2026-05-19, version 3.91* This bank is an absolute joke. No real customer support, no accountability, and nobody seems capable of giving a simple answer. They ignore customers for days and make you feel completely helpless. One of the worst banking experiences I’ve ever had. ## Most praised reviews (10 highest-rated) ### 5/5 — Trusted Bank *2026-07-28, version 3.93* A bank with a very good, fast, and secured service. Highly recommend. ### 5/5 — Great *2026-07-18, version 3.93* KROO is great bank I’m fully satisfied, easy to open and manage it. I have no problems with them at all and never had, I definitely recommend them. ### 5/5 — Bank Secured and safe. *2026-07-17, version 3.93* Quick and easy to use. And very secure log in. ### 5/5 — Mr *2026-07-15, version 3.93* Amazing service ### 5/5 — Amazing Ban *2026-06-24, version 3.91* So easy to use trouble free and all on my phone ### 5/5 — Service *2026-06-17, version 3.91* Perfect and great services and banking ### 5/5 — OUTSTANDING BANKIN *2026-06-12, version 3.91* Excellent digital banking experience and excellent customer service support provided too. Highly recommended. ### 5/5 — Excellent *2026-06-10, version 3.91* Best online banking ever. Thanks Kroo ### 5/5 — So easy to use. *2026-06-02, version 3.91* Instant transactions when ever needed. ### 5/5 — Best Bank *2026-05-28, version 3.91* Simply the best digital bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*