# Krungthai NEXT — user reviews > 88 indexed App Store user reviews of Krungthai NEXT by Krung Thai Bank, rated 3.50/5 from 196 ratings. - Source: https://appshunter.io/ios/app/krungthai-next/id436753378/reviews - App overview in markdown: https://appshunter.io/ios/app/krungthai-next/id436753378.md - Rating breakdown: 5★ 96 · 4★ 25 · 3★ 8 · 2★ 8 · 1★ 59 ## What do users think of Krungthai NEXT? Overall sentiment: negative **Pros** - ✅ Convenient daily transactions and money transfers - ⚡ Quick and easy for basic banking operations - 🏦 Reliable for regular bill payments - 📱 Functional app for everyday banking needs **Cons** - 🐛 Frequent crashes and app freezes - ⏱️ Extremely slow loading times - 🔐 Excessive identity verification requirements - 📵 Cannot function on WiFi-only devices - 🌍 Severely limited for overseas users - 😤 Forced app updates during active use - 🚫 Face recognition consistently fails - 🔒 Restrictive screenshot blocking - 📱 Incompatible with eSIM and dual-SIM devices - 💰 Foreign accounts limited to 1,000 baht transfers - 🌐 Thai names not supported for recipients - 📵 Frequent service unavailability - 🔴 Poor performance on newer devices - 📢 Excessive advertisements and upsells - 🌍 Cannot access app when traveling internationally - ⚠️ Requires cellular data only, no WiFi support - 🔧 Difficult setup and registration process **Commonly reported bugs** - Face scan fails repeatedly during registration - App crashes on iPhone 11 Pro Max and newer models - Login screen hangs indefinitely - Service unavailable errors during peak times - Face detection always returns error - Cannot process transactions with error code 10003 - App freezes on startup with logo - PIN entry not working on iOS 11+ - Forced verification required after app updates - Face recognition incompatible with passport scanning - App incompatible with certain antivirus software - Cannot register with eSIM numbers - QR code payment functionality breaks after phone upgrade - Fund checking feature broken after updates - Transaction details not displaying properly **Most requested features** - Authenticator app instead of SMS codes for overseas users - Support for Thai names in recipient fields - Accessibility improvements for disabled users (font size adaptation) - Touch ID/biometric sign-in option - Numeric keypad layout for OTP and amount input - English language option in app interface - Better fund movement reporting with historical data - NAV pricing and capital gain/loss information - Improved Travel Card functionality for international use - Ability to take screenshots of transactions - WiFi connectivity support - Offline mode capability ## Newest reviews (17 of 88) ### 3/5 — Barely functional *2026-06-08, version 26.4.1* This app works for the purpose of using the scan to pay for things and send money. But, get ready to be constantly booted off the platform. The security settings are so tight that something as simple as switching from WiFi to mobile data too often will activate a security feature that basically interprets that activity as belonging to a different user. Only way to fix it is an in person visit to the bank. ### 2/5 — No Thai names and update during use *2025-08-20, version 15.7.5* Recipients cannot have Thai names. This is a remarkable limitation for a Thai bank. App updates are forced during app use. I have never encountered an app that does so. ### 2/5 — WTH *2025-02-28, version 15.2.5* Cannot take screenshots Face Scan always ends with error Add Cannot change limit simply without FACE SCAN Karsikorn app is a lot better ### 3/5 — Update *2025-01-19* This app needs an update. The functions are fine, but the loading and opening time is ridiculous. I could be paying for a purchase and a line starts forming behind me as I wait for the app to open up. It’s embarrassing. ### 1/5 — เข้าสู่ระบบจากต่างประเทศไม่ได้ *2024-09-22, version 14.8.1* เปิดโรมมิ่งจากเบอร์ที่ลงทะเบียนไว้ก็เข้าไม่ได้ = Travel card ใช้งานไม่ได้ เข้าบัญชีไม่ได้ รบกวนแก้ไขจุดนี้ด้วยค่ะ ### 2/5 — No screenshots allowed of your own financial transactions *2024-09-19, version 14.8.1* The app will block attempts to take screenshots. There is no disable for this and it seems pointless. We are adults and should be entrusted to capture our information how we feel best. This is necessary to get receipts of transactions and account reporting as there is no easy alternative to recording individual expenses other than monthly statements. Every other banking app allows for screenshots. ### 1/5 — ระบบห่วยๆ *2024-06-01, version 14.5.9* สำหรับคนที่อยู่ ตปท ที่ไม่มีซิมการ์ดเบอร์ที่ไทย พอกลับมา ตปท ซิมไม่ได้ใช้ ก็ไม่สามารถใช้แอพได้เลยเมื่อมีการอัพเดทแอพ เพราะต้อง Verify ผ่านเบอร์มือถือเท่านั้น ระบบโคตรห่วยเลย จะมีอีเมลไว้ทำมะเขือไร ทั้งๆที่เราสามารถยืนยันตัวตนด้วยบัตรประชาชนและพาสปอร์ตได้อยู่แล้ว ### 1/5 — Face recognition doesn’t work *2024-01-19, version 14.1.11* Waste of time! Use a different bank ### 3/5 — Does not recognize e-sim *2023-09-18, version 12.7.1* I am unable to open a bank account since it doesn’t recognize my e-sim. Most iPhones these days use e-sim. ### 2/5 — Terrible *2023-09-11, version 12.7.1* So bloated with useless crap, upsells & advertisement. Terrible to use. It's not a banking app it's a service directory. ### 2/5 — Frustrating *2023-07-16, version 12.6.5* Banking app goes offline every single night around midnight and makes it impossible to scan QR codes for payment or transfer funds to another person’s account. You never know what time it will actually stop working or start working again. Will be switching banks soon. ### 1/5 — เป็น apps ธนาคาร ที่มีแต่โฆษณา *2023-06-13, version 12.5.15* การใช้ธุระกับธนาคารพอใช้ แต่โฆษณาเยอะมาก แจ้งมาก็มีแต่โฆษณา ตกลงนี่ แอบธนาคาร หรือลาซาด้า, shopee ### 1/5 — Totally useless. *2023-06-01, version 12.5.1* On my iPad I cannot use it as it insists I switch to 4G, but my iPad is WiFi only. Worked before. On my Samsung I can’t use it as it doesn’t like several other apps installed, including the anti-virus software. Refuses to open unless I uninstall the other apps. Completely useless app. I now have no way of paying my online bills. Will be changing bank. ### 4/5 — Face scanning update *2023-05-29, version 12.5.1* Recently I gave this a one star. I would like to change to 4 star. My AIS sims card was not compatible with bank. Went to AIS store and told them the issue, received a new sims card and that fix the issue. ### 1/5 — Face scanning not working *2023-04-16, version 12.3.1* The kYC is not working properly i can’t pass my face it reads the face and then colours change to blue pink and then again my face failed to scan kindly do something for foreigners to access easily to our accounts ### 2/5 — Face detaction on error. *2023-02-21, version 12.2.1* Face detaction is always on error. What can I do now? ### 1/5 — They need to fix this app *2023-02-12, version 12.1.1* Doesnt work huge waste of time ## Most critical reviews (10 lowest-rated) ### 1/5 — useless *2026-05-21, version 26.4.1* always freezing, when i go back to thailand i will close this account ### 1/5 — How many times do I need to verify my identity? *2026-01-23, version 15.12.3* It seems with every update I need to return to a branch to verify my identity AGAIN. Complete time sucker. Avoid this bank if you can. ### 1/5 — Supremely frustrating *2025-12-05, version 15.11.1* Randomly stops working with no notice in some updates, forced to spend hours in line at understaffed branches to verify identity to regain access to account. Happened 3 times so far. Very inconvenient. ### 1/5 — Warning new security prodigals for money transfers *2025-10-24, version 15.9.1* On about Oct 2025 there was a change in security procedures for this App with transferring money or paying by QR Code. Foreign accounts are restricted/limited to 1,000 baht transfer or QR code. I recently upgraded my phone and during the change the new security was applied when logging into new device. Going back to old phone would not fix the problem. The fix ended up changing bank. To be able to pay by QR code or transfer more than 1,000 per incident. Be careful when changing/upgrading phones as this will happen to foreign bank account owners. My passport was issued in 2017. Placing on top of the reader/scanner did not work I was nicely told I could no longer transfer out more than 1,000 baht. ### 1/5 — Embarrassment *2025-09-01, version 15.8.1* This is an embarrassment to call this a working app. I get errors often, unavailable please try later. That is a perfect error to get when you are trying to buy grocery and a line is formed behind. Fix this piece of garbage. Maybe the developers and IT department needs to be replaced. What is awful is that this app probably gets the best reviews of all the Thai banks. Sad, sad, sad. ### 1/5 — ไม่เคยมีบัตรมาก่อน ทำไมสมัครในแอพไม่ได้ *2025-05-17, version 15.4.1* ต้องเปิดบัญชีออนไลน์ยังไง ### 1/5 — Getting Worse *2025-04-08* I use to think this app was ok and passable, now it bogs down and slow load get errors while I’m standing in line to make payments. Whatever they are doing to tweak this, stop, it’s bad enough. It’s a clown show. Just awful, customer service is no help. My phone service, is good, the cache is clear and my phone is newest model and operating system is fast. They are out of excuses for terrible app. ### 1/5 — Avoid this bank and app *2025-02-11, version 15.2.1* The bank and app are simply so bad - easily the worst in Thailand ### 1/5 — Getting Worse *2025-02-11* I use to think this app was ok and passable, now it bogs down and slow load get errors while I’m standing in line to make payments. Whatever they are doing to tweak this stop, it’s bad enough. It’s a clown show. ### 1/5 — Cannot register *2024-10-01, version 14.8.5* Done the process all the way to face scan and been waiting forever for the spinning processing. Doesn’t get anywhere after an hour. ## Most praised reviews (10 highest-rated) ### 5/5 — Forgot my passcode *2025-08-16, version 15.7.5* Forget my passcode ### 5/5 — Good *2023-10-28* Good quick and easy ### 5/5 — Works well for most daily uses *2020-11-01, version 10.0.10* I use this app to perform every day transactions from money transfers to bill payments. So far it’s been working as expected so no complaints. ### 5/5 — Good *2018-10-17, version 9.0* มาแล้วก็ต้องใข้น่าจะดีกว่าเก่าเริ่มลองใช้ก่อนถึงมาบอก ### 5/5 — Great banking app! *2014-08-08, version 5.7* I've been with KTB for the two years that I've lived in Thailand, and as a bank they're great. Moreover, this app just adds to how happy I am with the level of service. The new app and online banking is a vast improvement from before. Speedy, easy to use and a nice clean app with English language optional. I use the app every month to do international money transfers and there's never been a problem. Good job KTB :) ### 5/5 — Good *2014-07-11, version 5.6* Good ### 5/5 — จัดว่าดี *2013-12-13, version 5.1* ดีมากครับ ### 5/5 — KTB *2013-10-27, version 5.0* เยี่ยมมากครับ ### 5/5 — Most convenience and Fun way to bank *2012-11-08, version 3.0* Splendid ### 4/5 — Request for next update *2024-12-24, version 14.12.1* I would like to see a more user friendly platform for people with disabilities. The font on the app doesn’t adapt with the font size that I use to read basic text messages. Also, due to the aging population, this will also help them as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*