# Krush Kandy — user reviews > 103 indexed App Store user reviews of Krush Kandy by Mr. & Mrs. Krush, LLC, rated 4.80/5 from 1,950 ratings. - Source: https://appshunter.io/ios/app/krush-kandy/id1440617151/reviews - App overview in markdown: https://appshunter.io/ios/app/krush-kandy/id1440617151.md - Rating breakdown: 5★ 1,808 · 4★ 79 · 3★ 15 · 2★ 4 · 1★ 44 ## What do users think of Krush Kandy? Overall sentiment: mixed **Pros** - 💎 High-quality products - 👍 Great customer service - 🚀 Fast shipping - 🤩 Lovely boutique community - 💖 Caring and hardworking team **Cons** - 🕰️ Delayed shipping and order fulfillment - 📞 Poor communication and unresponsive customer service - 🔁 Constantly changing delivery dates for pre-orders - 🚫 Difficult to get refunds or returns - 🤔 Confusing app and website navigation **Commonly reported bugs** - Tracking numbers not working - App crashes and freezes - Incorrect item descriptions and sizing information **Most requested features** - Improved search and filtering options on the app - Clearer communication on pre-order timelines - Streamlined return and refund process - Live streaming option on the app ## Newest reviews (13 of 103) ### 3/5 — A YEAR LATER… *2026-08-22, version 16.0.4* So after one Year I gave this boutique another chance; mainly because of a coupon; still waiting on TWO PAIR OF Denim Jeans; it may be going on a month!!! I recieved a credit for a defective tip…although it seemed to have disappeared when paid thru SHOP Link! After a year this Boutique still has every excuse for their poor service and performance…shipping is atrocious; it would seem quality of some of the merchandise is sub par; possibly as unpredictable as SHEIN or Temu. Seriously….and she is still whiny and complains often on her LIVES. No Thank you!!! ### 2/5 — Do better *2025-04-03, version 3.12.00* Company has so much potential but there is always some sort of drama or problem. They run preorders that won't ship out for months that most people don't pay attention to. That has really brought the company down and they are always going through "growth." Most of the bad reviews are from preorders. I do think they need to pivot and find something else that works for them. ### 1/5 — Do Not Buy From This Boutique *2025-03-27, version 3.12.00* I ordered a pre-order pair of camo kicks on 12/31/2024 with a delivery date of January and when that date came and went and I inquired only to be ignored with only an automated email for probably 2 weeks then finally answer when I am emailing them daily. They tell me the date had been changed to another month, end of February. I began asking for a refund since it’s been over 2 months at this point and the emails keep getting ignored, complete lies out automated. They come back again and say the date had changed to 3/25. I’ve continuously asked for updates, refund any information and customer service is a complete joke. They will change the date continuously or offer discounts and store credit. Why would you want store credit when you may never get your items. YOU HAVE BEEN WARNED!!!!! ### 1/5 — Do not buy from *2025-03-23, version 3.12.00* Ordered from boutique. After purchased a pre order date was added to the description. Order was holiday driven and never received item. After having trouble, I found a Scam by this boutique Facebook group and was floored on how many people this lady has stole from. Do yourself a favor and find a different boutique. ### 1/5 — Scam Company!!! *2025-03-22, version 3.12.00* Do not purchase anything from this company! Buyer beware! Google the company’s reviews and it’ll tell you everything you need to know. You can also join the group on Facebook “Scammed by Krush Kandy Boutique.” ### 1/5 — BEWARE!!!! *2025-03-20, version 3.12.00* Check reviews on The Business Bureau, google, Reddit, and Facebook. The negative ones are deleted from the businesses social media accounts and those customers are blocked. There is a FB group of customers that fell victim to this boutique. Please do your due diligence before purchasing here. ### 1/5 — There are some great boutiques, this is not one of them. *2025-03-11, version 3.12.00* I ordered a St. Patty’s day shirt from them, and it’s my fault for not fully reading the description that it would ship out in 10 business days (ill take that fault), but when I emailed them wanting to cancel the order because I would not get it in time, they said it could not be done. No where on the advertisement did it say final sale, and the order has not even shipped yet. They have Poor communication, and they advertise for holiday clothes full price knowing customers won’t get it in time. Not impressed at all. If you want to shop at a good boutique shop AveryMae or Whiskey skies. I’ve had nothing but great experiences with them! ### 1/5 — Horrible customer service *2024-12-17, version 3.12.00* I ordered some cute Christmas outfits on Black Friday. My order was suppose to ship in 4 to 7 business days. After waiting three weeks with no communication, I emailed the company. I received a very rude voice message email. I asked for a refund and miraculously my order was shipped that day. I will receive my order the day before Christmas with no opportunity to wear my clothes. I will not be ordering from this company again. There are plenty of other boutiques with cute clothes and excellent customer service. ### 2/5 — Great products…bad communication *2024-07-31* I have shopped with Krush Kandy for a few years now and have been happy…Until lately. You can never get an email response for order related issues and they over sell items. I usually don’t hear from anyone for a week if they ever get back to me without a 2nd email. I waited over a month on a pair of jeans and finally gave up and received credit. The items I ordered with the credit still haven’t been shipped a month later and they are telling me they over sold them. I’m usually a very patient person but this is getting rediculous. I have never had this issue with any boutique and I do 90% of my shopping online. And I know I’m going to be told to email customer service to fix the issue but I don’t see the point in that…someone can email or call me. You have my info. ### 1/5 — Seem to be a scam *2024-07-02, version 3.5.0* I placed my order on June 7th 2024. Order showed on a packing manifest scanned in at the post office on June 17Th. Package was never scanned only the manifest. I still have no package and it’s July 1st I’ve emailed 3 times and can’t get a response. Next step is to turn them in for credit card fraud. ### 3/5 — Pre orders *2023-12-28, version 2.19.19* Love her jewelry, but never never do a pre-order. Still waiting on mine, it was supposed to be done in 3-5 weeks, we are now on week 13! When asked for update they tell me no update. Asked for credit back on my card, was told they could only do store credit . ### 1/5 — Still waiting *2023-01-02, version 2.19.19* Only received part of my order, but was charged for all items. Tried reaching out and have not heard from anyone. Really disappointed and won’t be buying from this boutique again sadly. ### 1/5 — Missing item *2022-12-28, version 2.19.19* I reached out to customer service about a clothing item missing from my order and customer service just kept providing me with the tracking number. I emailed back explaining yes a package was delivered with one of my items, however it was missing the southwest shacket that I paid for. Cheri in customer service just stopped replying back to my emails. I paid for an item that I never received. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammers and Liars *2026-07-29, version 16.0.4* I ordered a custom bracelet and waited months, only to receive the wrong item. Krush Kandy admitted it was their oversight but is now blaming the jeweler instead. It doesn't appear they have adequate quality control measures in place for custom orders. I was offered a refund only after I return the bracelet, but after this experience I have little confidence in the process. I've also filed a complaint with the Better Business Bureau. I would not recommend ordering custom jewelry from this company. ### 1/5 — Order from March still hasn’t arrived *2026-06-02, version 16.0.3* I placed an order on March 17th. It is now June 2nd and it still hasn’t shipped and they keep saying they are looking into it with no follow up. I want a refund but again no response. Will never order from them again. ### 1/5 — Do not order jewelry from here!! *2026-04-04, version 14.5.0* I wouldn’t personally recommend shopping here based on my experience. I ordered a ring that was estimated to take 8–10 weeks, but I still hadn’t received it after about 15 weeks. When I reached out, I was offered a gift card instead of a refund, which I used toward a necklace that was listed as in stock and expected to ship within 1–3 days. After waiting another 3 weeks, I still hadn’t received the necklace. I followed up again and was told a full refund wasn’t available, and another gift card was offered. At this point, it’s been over 16 weeks, and I haven’t received either item. I would prefer a full refund rather than continuing to place new orders. Just sharing my personal experience so others can make an informed decision. ### 1/5 — Google this company and scam before purchasing *2026-01-27, version 14.5.0* I placed an order through the Krush Kandy Boutique app and never received my items. After repeated attempts to resolve the issue, I had to file a chargeback through Discover to get my money back. After the chargeback was submitted, the business owner contacted me directly by phone call and text message in a way that felt inappropriate and intimidating rather than professional customer service. There are also a large number of consumer complaints about this company on Reddit, Trustpilot, Facebook groups, and the Better Business Bureau, which I wish I had seen before ordering. I would strongly advise other shoppers to research carefully and use strong buyer protection before making any purchases. ### 1/5 — Item never received. *2025-12-27, version 14.4.0* This company took my money, never sent my item, and states will only give in store credit. Communication is frustrating. ### 1/5 — Terrible first experience *2025-12-17, version 14.2.10* I ordered for the first time almost a month ago. Items were supposed to ship within a week, all Christmas items. It’s now almost a month later, I haven’t received my order, no tracking info, have emailed and messaged 5+ times with no response. Website contact section has been taken down, judging by the comments on Facebook and insta, I’m guessing it’s because there are many people like me that are left without orders and no explanation or response as to when we will receive the order. They do engage with extremely defensive comments on Facebook that seem borderline offensive- (not a great look). At this point, my Christmas items won’t even be usable. Horrible customer service, horrible communication, seems to be some major kinks to work out. ### 1/5 — I HAVENT RECEIVED MY ITEM *2025-12-02, version 14.2.10* I emailed many times to know where my item is and no response. I don’t know if I’ll ever receive what I paid for . Seems like they take your money and run . Please don’t buy from them . ### 1/5 — Doesn’t ship! *2025-05-09, version 4.0.5* Ordered a non-preorder item on 4/1 and still has not shipped! Sent email and received a response with a tracking number that’s not legitimate. Still ‘printed’ and has not scanned at USPS. DON’T ORDER FROM THIS BOUTIQUE! IT’S A CULT! ### 1/5 — Doesn’t ship! *2025-04-18, version 3.12.00* Ordered a non-preorder item on 4/1 and still has not shipped! Sent email and received a response with a tracking number that’s not legitimate. Still ‘printed’ and has not scanned at USPS. DON’T ORDER FROM THIS BOUTIQUE! IT’S A CULT! ### 1/5 — Unreliable *2025-03-28, version 3.12.00* For the past couple years this boutique has been falling short in customer service and timely shipping and delivery ! Kristen makes a lot of excuses and empty promises. Warehouse deliveries are very slow to be shipped. Orders are separated based on where the items are being shipped from and thus additional shipping has been noted in recent months. Emails are very delayed in response and issues have been so drawn out to get resolved. Some have gone unresolved with no feedback noted from them. I really have lost trust in this Boutique! ## Most praised reviews (10 highest-rated) ### 5/5 — KKB THE BEST *2025-10-28, version 14.2.10* I love KKB HER PRICES ANS QUALITY ARE THE BEST! SHE HAS WORKED HARD TO MAKE SURE HER CUSTOMERS ARE TAKEN CARE OF! HER TEAM IS OUTSTANDING!! ### 5/5 — Amazing *2025-10-10, version 5.0.1* I love this boutique. It’s the only place I get my clothes from. Everybody is so nice. The jewelry and clothing are amazing. I never used to buy clothes for myself. Now I finally have clothes that fit and outfits that I love to wear out. I am constantly getting compliments on by my jewelry. I tell everybody about the boutique I have been with them for I think about 8 years. Just amazing and such talent. ### 5/5 — Love Krush Kandy *2025-09-21, version 4.0.17* One of my favorite places to shop. If I have a problem I contact customer service and always get a quick reply ( no more than a day). Returns are easy as well. Some things are non returnable but it is clearly stated which items this includes. Special orders do take longer but once again this is clearly stated . I have acquired some gorgeous pieces of jewelry and fallen in love with a brand called jHer that is a group of mineral washed soft fabric pieces that are great for lounging around the house or running to the grocery store. My only problem is I want every piece that comes out! ### 5/5 — Top Notch! *2025-06-11, version 4.0.17* Krush Kandy is simply the best! Such a welcoming community, beautiful jewelry and clothing. Attending a “live” is like spending an evening with your best girlfriends. The app is updated daily with new pieces. A TopNotch boutique! ### 5/5 — Lovely Boutique! *2022-06-20, version 2.17.9* I’ve been a customer of KKB for about 2 years now. I absolutely love them. They are nice and generous people who truly care about their customers. Shipping is fast. If there are ever any issues or delays (which is very rare) Kristyn is open, honest, and apologetic. They love giving back to their customers and frequently run sales and cash back lives. Lastly their products are amazing quality. I get compliments whenever I wear my KKB jewelry, aka Kandy! 😊 Shop here, you will love it! ### 5/5 — Amazing boutique *2022-06-19, version 2.15.0* This boutique has so many styles of clothing and the most amazing jewelry. Plus they have home decor, accessories, makeup, skin care products etc…. The owner is very humble and sweet. And her staff are amazing. Great customer service. One of my favorite boutiques to buy from. ### 5/5 — Wonderful *2022-06-17, version 2.15.0* I have been a Krush Kandy customer for years. I absolutely love them. Amazing quality jewelry, great clothing and accessories. I have never been disappointed. Customer service is top notch. Wonderful family business that cares about their customers! ### 5/5 — Krushing on Krush Kandy *2022-06-16, version 2.15.0* Great family owned boutique! Hands down one of the best around. Always striving to resolve any customer service issues fast and friendly, always make any oopsie right with either store credit or an apology. Kristyn, (Owner of KKB) has hands down the best and beautiful quality gemstone jewelry in the boutique world, and always below retail! She offers beautiful and unique handbags, trendy clothing and her exclusive jewelry, have I mentioned the jewelry?!?!?! They will not disappoint 🤩 hope you join the KKB family and community of wonderful women!!! ### 5/5 — Great shopping experience *2022-06-16, version 2.15.0* I am a customer and the products are very good quality. Shipping is great and in a timely manner. ### 5/5 — Awesome Boutique *2022-06-16, version 2.15.0* I have shopped from Krush Kandy since the beginning! Love their clothes! Great prices and great quality! Amazing team and customer service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*